Asianet Satellite Communications Complaints & Reviews

my net connection was not properly working for last one year. So I dint pay my subsciption last augest. After got promise to rectify my connection i remit my annual subsription in you mulanthuruthy last month. after a few days i registered a complaint GA03017806 dt 25/2/14 one technition came to my house and repair settopbox After a few days i could not view except one or two channels. but a message " you are not authorised". I again raise a complaint
GA 03017902 dt 4/3/14. the complaint is still continueing i got a telephone no from your ernakulam office and advised me to contact in that no. I tried several times there and no answer. I also called your office no and one person take phone today morning and cut the same in a reason the speech is feble. After a few minits I tried again several times but no respons.
So i request you to take necessary action in this regard.(my existing settopbox no. is MAC 001 E6B58D05C this may be repaired or replaced by your mulanthuruthy office)

I have similar complaint in my broadband connection also PCN3734..I could not use it properly because of the service problem. so I cancelled the sameSo i requested them to cancell the same. But the are not disconnected the same. and regulerly I got messages from your office to pay on line the amount some tinmes the amt is 308.56 other times it 333.56 or 483.56 and finally it was 5.0.33
For the last few months I am using a netsetter of another company.
I also invite your attention in this matter also.

Regards,
Sleebadas P. Stephen,
Puthenpurackal house
Behind Stephenson complex,
Main Road
Mulanthuruthy
Cochin-682314

hi everyoneI am aisanet dish tv customer since last 2 years. Asianet have these one year subscriptions and i took it last october (i.e october 2013) At the start of the subscription, they will promise all the channels. I am basically interested in hindi channels more than malaylam so i have taken a package according to it . I was out of ernakluam for one month and i came back to ernkaulam last week, and what was shocking was that they have removed most of the hindi channels like LifeOK, zoom, sonyetc . When i called the customer care, they were not even sure what the problem is. They went to an extent and said that i might have changed my TV. I mean what has tv to do with the channels. Having said that, i HAVENOT changed my tv. The representatives who pick the call seems to be clueless are of no help. They have done the same even last year as well, and it seems to be part of Asianet plan. Please do the needful asap Viswanath Consumer id is ga90285200 [protected]/ [protected]

My name is Raphy Erinjery. I had applied for a new connection one month ago. The application id is INDI86855. But due to the irresponsibility of the people concerned in the thrissur office we have not got a connection yet. Whenever we call they say that on the next day they will sent the people in charge but never turns up. I request you to please enable us a new connection. Ph:[protected]

For the last 3 days, we have not receiving cable network signals.We have already installed the set of box.We did complain to the Customer Care several times.But all fell in to the deaf ear.When ever I complain, the keep on enquiring the place and issues.This is the high time of tolerable..Hope your earnest seriousness in this case... With regards.. Satheeswaran Nair, Kundara, Kollam Sub.ID-BB92003068

Dear sir,
I am availing Asianet cable conncetion and staying in Naval Base kochi Qtr no ¾.
There is a frequent dis connection of cable without intimation, al though I have made complaint 4 times within one month, technician visits after some telephone calls and change the set top box and they never change the MAC no in the system.( three times the box changed within a short period) It is very sad to say that service of asianet is poor.

I request to you look in to this matter and not to re accurance again.
Thanking you,

S palanisamy
Qtr no 3 / 4
SMA
Naval Base

The incident which happened on 15th dec morning were the asianet morning 9 am news is going on in sports news were they showing video of a EPL match between chelsea and crystal palace were they have shown a video from fifa game instead of the real video.Is that the way they justify there motto "Nerode, Nirbhayam, Nirantharam" I felt so annoyed with that.

The Asianet HD set top box that I purchased last month (Sept 2013) for Rs 4000/- has only 9 HD channels. 1. NHK, 2. MoviesNow, 3.Mtunes, 4. HD Trace, 5. UTV, 6.Star Sports HD1, 7. Star Sports HD2, 8. History TV and 9. Ten HD. 3, 4 & 5 are uninteresting channels.The resolution of the video (picture clarity) of the non HD channels that is being received in the new HD set top box is 15 to 20% less than that I was previously receiving with the non HD set top box. Also there is no Discovery HD World and National Geographic HD. The service personnel who came to install the HD set top box told me that Asianet is introducing 10 more HD channels by next month. But they have added only 2 channels Star Sports HD1 and HD2. When I tried to call the person who installed the set top box I always get the message that the phone no: is temporarily disconnected. When I called Asianet to know when they are giving the additional HD channels no one has an answer. They collect my mobile no: and tell me that they will call back but no one ever called. (I tried 2 times). I am disappointed. In my opinion it is better to ask for a demo of the new Asianet HD set top box at your home and purchase the same only if you are satisfied with the number and quality of the new HD channels and the clarity of the picture of the non HD channels.One may wait for the purchase until Asianet adds more HD channels especially Discovery HD World, National Geographic HD, Sony HD and Star plus HD that other DTH service providers are giving at almost the same subscription fee (per annum).

I am frequently experiencing signal problem with my digital network .Even though I have registered the complaint, there is no response from the technicians.Always waiting for more than 24 hours to rectify the problem.We can understand if there is any major technical issues, but they have intimate us in time.They are showing total negligence towards customers.It is such a WORST CUSTOMER CARE SYSTEM.

sir 1st complaint.KA01085133.technician came and changed pin 2nd complaint KA01086038 no lights in STB. resolved .3rd complaintKA01086315 not authorised to view recieved message on10.9.13 at 1.55 called backagain complaint registered again KA01086390 STILL NOT ABLE TO WATCH TV AND NEWS FOR 3 days . Annual maintainance for STB paid. Kindly say what i should do now..we are unable to wait for asianet technician without going for our work. Dr sujith sreenivas Deputy police surgeon forensic medicine Govt Medical college kozhikode

I am a daily viewer of your serial: Amma. It is interesting and very moving. The charactor Chinnu is is very moving and engaging. We love her. She loves even her deadliest enemy when in real trouble.But odds against her is too heavy and we she shed tears. We want to see her triumph. We want to see her smile. Her smile is so innocent. We want to see her regain her lost inheritance. Congratulations! Do carry on.

Asianet has cut the TEN Channel without any intimation. They have no idea on when they are going to restore it and not Ready for any refund.Asianet should provide compensation to the subscribers if they are not providing it,when contacted the Customer care they told they have no provision for that. Asianet is taking the customers for granted and cheating them after the customers like me pay for an year for these channels.

Hi I am Kartik Uppal
Customer Code- CN59936
I had taken a internet connection from asianet, kochi in Nov 12 and had deposited a security deposit of Rs. 1000. On my transfer from kochi i got the internet disconnected, but could not collect the refund. I had sent some of my kochi friends to collect the same for me but the company reps dont give it to them, instead ask my account no. Instead of me calling n number of times and posting complaints via emails to the company i am unable to get my money back.I have spent around Rs 200 on calls for the same to the company. Please help.
Kind Regards
Kartik Uppal
[protected]

Asianet Subscriber Code : TV76659
Asianet Receipt No : ADL /1700443

I have taken Asianet Coolnet 649 Combo plan on 31/7/2012 which entitles me to 6 + 6 = 12 GB monthly Internet usage for 13 months as I also have Asianet cable connection.
However, ever since the beginning Asianet has been billing me extra usage for data over 6 GB. Despite multiple requests calling them and mailing them to correct them, they have not done it and they keep sending me bills for extra usage.
They have disconnected my Internet usage 3 times already without any notice and I have to call them up and explain them over again on their billing problem to restore it. It takes anywhere from 1-4 days for them to restore the Internet connection
I work as a Project Manager in an IT company and manage a team of 20 team members located in Trivandrum and Australia. I have to send mails and attend calls with customers early in the morning and late in the evening. As a contingency, I am forced to buy and use a Reliance data card for the past 8 months and my monthly bill is at a minimum 500 + taxes every month.
I request you to ask Asianet to permanently fix my billing and stop disconnecting my connection. I also request you to ask Asianet Satellite Communications to pay charges for the additional Internet usage which I am forced to take which has already totalled more than 4000 rupees.

Thanks
Joby

Since day before yesterday midnight, the internet connection has been disconnected for the majority of kerala (By Asianet Data services) due to salary hike related dispute between Asianet ISP and its staff members. Instead of resolving the issue amicably, the internet service has been purposefully disconnected by the concerned staff to force the management to make a favourable decision. While I personally feel bad for the people who didnt get a raise on time, but also do feel being cheated of my hard-earned money, since I will have to pay for these service disrupted days as well.
Moreover, no one in the offices are attending the phones and hence there is no way we can reach-out or enquire as to when this issue will be resolved. Lot of people like me depend heavily on the internet for doing day to day chores.
Hope someone gets this message and resolves the issue soon!
Regards,
Kumar

Like to start a social networking site for reporting all the complains on Asianet services. Please have your comments posted here, if it is a good no, i will open forum.
The service is gone poor to worse and their field support is no where near the standard.
Having a connection at home, the renewal request was pending with them for days. The customer support lines mostly busy ,if connected never have a solution in terms of field support.
As a matter of caution, dont let the support staff to visit you if there are only ladies home! Thei language is at some time, is so below standard, can be humiliating.
They would not come to collect the renewal fee for less than an year, and would ask you to directly pay to their office. They can even doubt on the receipts given for the (already)subscribed months and demand you for the privious months.
I am switching to other DTH services.
Thanks,
Thomas.

I have been conned by asianet!! A month ago purchased set top box and their one year subscription in advance and i was quite satisfied with the services. Yesterday all of a sudden channels like BBC, Star World, Star sports, Travel & Living, Good times, Sony (these are the ones ive noticed so far) have been blanked out with the message 'channel unsubscribed' contact asianet. On contacting their customer care (extremely poor at handling calls) they said they would refresh it and the channels would be back - nothing happened! On calling them up again another guy says that unless the plan is upgraded those channels will not be available. When i told them that these channels were available till the previous day he says it was done as a part of 'promotion'. No such 'promotion' was mentioned when they collected the money. Are we at the mercy of asianet and they will dictate which are the channels we should watch?? Shouldn't we have more competitors?

REFERENCE TO MALAYALAM SERIAL ARDHRAM IN ASIANET MIDDLEAST CHANNEL TELECASTED ON 1ST MAY 2013.

THIS IS TO BRING TO THE ATTENTION OF THE AUTHORITIES OF INDIAN CONSUMER COMPLAINTS THAT THE ABOVE SAID SERIAL SHOWS A SCENE WHERE IN A BUCKET OF WATER THE ELECTRIC CURRENT IS PASSED THROUGH CONDUCTOR AS A TRAP TO KILL A CHILD.

I ,AS AN INDIAN CITIZEN, STRONGLY CONDEMN AND OPPOSE SUCH SCENES AS THAT PROMPTS THE GROWING GENERATION TO TAKE REVENGE IN THE WORST WAYS OF SCIENCE, TAKING THE INDIAN SOCIETY TO RUIN.

HENCE KINDLY DO ACCEPT THIS AS A COMPLAINT AND EXPECTING A PROPER ACTION TO STOP SUCH SCENES.

I have subscribed for asianet digital set top box service and had paid for 1 year subscription. In the past 3 months i have changed 4 STBs because of the product damage. Still the problem continues. The new STB that the company recently replaced is not working properly after 3 weeks. I am very much disappointed by this poor service by the local asianet office in ettumanoor. I kindly request the company to take necessary steps to replace my STB with a properly working new one.

shifting not provided(cheating customers)
i have applied for a shift on the month of april 2012, and the asianet team from kariavattom office came and i have applied for the shifting to my old house which is somewhat 100m from the post were there is optical fibre cable comes and they said the connection is not feasible and they said they will give to my new house because it is just 30m away from the post and i said i will call you back when i shift to mu new house that is near to my old house in the same lane and after 6 months i shifted to my new house and i called the asianet office in pangapara and they said there is no optical fibre cable in my lane (THEY ARE TELLING LIES THE OPTICAL FIBRE CABLE IS SITUATED IN FRONT OF MY HOUSE AND THEY SAY THAT THERE IS NO CABLE IN THIS LANE THEY ALSO HAS ONE CONNECTION IN THIS LANE)

they are offering very poor services on cable broadband.i have subscribed to the unlimtd plan! youtube is so damn slow! all services are slow!slower speeds as promised!! im fed up! if i call their number,none of deir numbers are fucntioning!!!!rely fed up!!!