Asianet Satellite Communications Complaints & Reviews

My channels are disconnected from feb onwards..when i contacted customercare they told 4 months payment are pending. &technician will contact me. As far as i know we have one year subscription. Subcode GA91048001, ticket no-GA04160812 on 12/02/15. Called many times.no response.Its been one month, still no technician contacted me

Dear Sir, My Subscriber I D AA90105314 H D box was installed by Asianet on 26th February 2015. Almost all channels Shows “You are not subscribed for this channel”. I informed Customer Care several Time. But nothing happened till now. Please help. Thanking you Yours faithfully Christy Thomas 12th march 2015

Sir, I am a digital cable connection holder for a long period. Of late it is seen that your cc division is going from bad to worse. It takes very long to pick up the call. Also I had the complaint of message "signal not found " Comming on the screen 2 to 3 times last few days . I have been repeatedly giving complaints but till it has not been solved permanently . At this movement also it is the same. Please do some thing permanently or I will have to go to consumer court. I have registered complaint today also @ 7.17 pm. Regards T.Murali Edapally, Ernakulam Mob-[protected].

The following are the HD channels that Asianet is streaming in its Emerald Digital HD package as on[protected] No: Channel No: Channel name Signal quality 1. Channel No: 801 - NHK - Signal Reception is good 2. Channel No: 802 - HD Movies Now - Poor signal, Intermittant frame freeze, video pixellation and jitter 3. Channel No: 803 - HD MTunes - Poor signal, Intermittant frame freeze, video pixellation and jitter 4. Channel No: 804 - HD Trace - No Video for the past few weeks 5. Channel No: 805 - HD UTV Stars - No Video for the past few weeks 6. Channel No: 806 - Star HD1 - Video quality is ok (Probably because of the ongoing ICC World Cup matches) 7. Channel No: 807 - Star HD2 - Video quality is ok 8. Channel No: 808 - HD History - Video quality is ok 9. Channel No: 809 - Ten HD - Intermittant frame freeze, video pixellation, jitter and frequent blanking of the screen with "Poor signal" warning indication 10. Channel No: 810 - Nat Geo HD - Signal quality is ok 11. Channel No: 811 - Star Movies HD - Poor signal, constant Video pixellation 12. Channel No: 812 - HD Star Plus - Signal quality is ok 13. Channel No: 813 - HD Star World - Poor signal, Intermittant frame freeze, video pixellation 14. Channel No: 814 - HD CNBC - Poor signal, constant video pixellation 15. Channel No: 815 - Sony Six HD - Poor signal, Intermittant frame freeze, screen blanking, video pixellation and jitter 16. Channel No: 816 - Sony HD - Signal quality is bearable 17. Channel No: 817 - Sony PIX HD - Signal quality is bearable 18. Channel No: 818 - Zee TV HD - Poor signal, Intermittant frame freeze, video pixellation and jitter 19. Channel No: 819 - Zee Cinema HD - Poor signal, Intermittant frame freeze, video pixellation and jitter In most of the HD channels there is frequent video frame freeze, video pixellation and video and audio jitter problems . The picture in HD Ten channel which used to be the most clearest one is constantly freezing and the screen is blanking every now and then showing an indication "Poor signal" at the top left of the screen. Whenever it is tried to make this complaint in the Asianet Digital Customer Care complaint no: [protected] the person answering at the Asianet customer care replies that "This is a common issue" and he/she hesitates to register the complaint and give the complaint no: in return. When I insisted the lady customer care executive to register my complaint she put me on hold for a long time and gave me a complaint no: and replied that a Technician will attend the complaint and call me back. Thereafter I have not received any SMS in my mobile no:, registered with Asianet, regarding the registering of the complaint and the complaint no: which I normally used to get from Asianet. Within half an hour of my complaining I was able to see that all the above channels started to render smooth videos though at visibly lower video resolution. I guess they did some tweaking or tinkering of the video streams to temporarily make the reception in my area ok. No Technician has called me back and after 2 days I am still facing the same above mentioned problems in the same HD channels. Whenever a complaint is to be made to Asianet customer care we are bound to lose minimum Rs 6/- as phone charges since the whole process of interacting with the customer care executive and the time that the executive put our call on hold during the conversation takes minimum 7 to 8 minutes.It is high time that Asianet stop fooling its HD consumers with these kinds of cheap and unjust actions and start providing proper permanent good quality cable TV service to all those who have fully paid for their proper cable TV service in advance.

The power indicator of my cisco set top box is flashing red continuously and hence i cannot watch tv. When enquired with asianet, they say i have to pay Rs.990/- to solve the issue. I wish to know the following: 1. Whose property is the set-top-box. Asianet or Me? 2. If it is Asianet, why do they charge for repair? 3. If it is Me, should I give back the faulty STB? 4. For whose benefit did the Government introduce STB; the consumer or the advertisers? 5. Why is Asianet not giving a copy of the list of channels I get when I opt for one of their plans? 6. Do we have a ombudsman for attending complaints like these? 7. It is for the service that we are paying and not for getting their equipment to our premises. So charging un-necessarily is an offence / crime. 8. After all STB is for the benefit of Asianet to know which all channels I am watching, how much time I am watching, What all serials / programs I am watching, What all advertisements I am watching etc so that they will get paid from the sponsors / advertisers accordingly. It is actually not useful to the customer. So why should the customer pay again and again. CRIMINAL OFFENCE FROM ASIANET.

The power indicator of my cisco set top box is flashing red continuously and hence i cannot watch tv. When enquired with asianet, they say i have to pay Rs.990/- to solve the issue. I wish to know the following: 1. Whose property is the set-top-box. Asianet or Me? 2. If it is Asianet, why do they charge for repair? 3. If it is Me, should I give back the faulty STB? 4. For whose benefit did the Government introduce STB; the consumer or the advertisers? 5. Why is Asianet not giving a copy of the list of channels that I will be provided when I opt for one of their plans? 6. Do we have a ombudsman for attending complaints like these? 7. It is for the service that we are paying and not for getting the equipment to our premises. So charging un-necessarily is an offence / crime.

I am a customer with Asianet Satellite Communications Limited since February 2011. My subscription number with Asianet is TV59530 and current billing address : Nandanam, Ayodhya Nagar, Sreekariyam PO, Thiruvananthapuram 695017. I am being billed Rs. 790 plus taxes that totals to Rs. 888/- per month. I had contacted Asianet customer care on 3rd January 2015 regarding the lack of clarity on my broadband plan as I did not see my plan tariff listed on their website. The response from the agent was that I was on an older plan which has been revised on many occasions and I was paying a higher subscription fee than the speed I was being provided currently. He advised me to write an email to the Asianet customer care on: [protected]@asianetindia.com. I wrote a detailed email to that ID on January 3rd and did not receive any response. Today, 1st March 2015 I called Asianet again and the agent who attended by query informed me that I am currently on a plan where I get 700 kbps speed unlimited, when I asked further she said that plan currently is equivalent of Rs. 450/- plus taxes. When I raised concerns of being overcharged by an inferior service her response was that I had not requested a change of plan. On which I raised my objection because Asianet Satellite never educated me about the plan revisions or change in tariff. The same company who sends me 100s of communication - text, emails, phone calls - if I miss a payment or part of their promotion did not educated a customer that the plans have changed, in any case they should migrate my plan by default so that I enjoy a service which is on par with the subscription fee I am being charged. Asianet agents claim of the plan revision being listed on their website is not good enough. Because if they are making changes they should also ensure customer recieves the benefits of it automatically, not by finding it out on their own and requesting for a change. I need a resolution on this with me being refunded the extra amount I have been paying for the duration I have been overcharged. My contact details: [protected], email: [protected]@gmail.com

The coordination between the call centre and field is poor. Inspite of calling and informing about a mac ID mismatch from 12 noon, no complaint was registered and informed. I had called the operators at 12 noon, 1:39 pm, 1:43pm, 1:53 pm, 2:09 pm, 05:22pm, 06:10pm, 06:50 pm, 07:07 pm and still no complaint was registered. None of the technical assistance team contacted me or had come to site for technical assistance. Height of poor service, price we have to pay for monopoly in the cable tv sector

too poor service- due to delay in finding the defect in the junction box internet service failure 20 days in January 2015, delay in finding the modem complaint net service failure from 13th February 2015 to 19th Feb. 2015. More over we are incurring heavy losses and phone charges when we called to the customer care -Ernakulam and Kottayam office as when we calling them after saying to hold they are taking too much time to connect the executive .All this time we are incurring telephone charges from our account.This kind of actions from a reputed company like Asianet is very disgraceful .Take care to avoid this kind of malpractices to the customers as there are too many Net providers are available with out much cost.

Ref: Subscriber code AA90105213 Dear Sir/Madam, I Hridhayalal.R with the subscriber code under reference, do here by request to block all the channels except the ones given below till 31st March 2015. · Asianet News · Manorama News · Mathurbhumi News · BBC · CNN Expecting an urgent action. Thanks & Regards Hridhayalal Rajan [protected]

I think, asianet is playing a dirty trick to extract extra money from the subscibers. For the last few months i have been receiving their bill only two days before due date. I received their bill dated 1/02/2015 on 14th february(Second saturday) after-noon . Due date of the bill is 15th february, sunday. In any case, you cannot make cash payment through post office on these days and you are forced to pay late payment charges.
I fail to understand, what on earth prevents these people in sending the bills to customers sufficiently early, at least one week before due date. Either it is an intentionally done dirty trick or gross apathy to customer service. Let them remember they can fool some people but not all people all the time. Time will come when they will grieve for their apthy to customer service.

I HAVE ALREADY REGISTERED A COMPLIENT RELATED TO (CABLE TV SETUP BOX DAMAGE )IN YOUR CUSTOMER CARE DEPT. ON 09/02/2015 AND RECEIVED THE ABOVE MENTIONED SUB.CODE AND REG. NUMBER BY SMS ONLY.THERE IS NO FURTHER ACTION FROM YOUR END.10TH AND 11TH AGAIN AND AGAIN CONTECTED YOUR OFFICE THEY ARE INFORMED THE COMPLIENT PASS TO EMERGENCY DIVISON, NEAR LOCAL OFFICE PALARIVATTOM ETC---STILL NOBODY CONTECTED ME FOR A SINGLE ENQUIRY THIS IS VERY BAD FOR YOUR GOOD WILL

Sir, Consumer No : KA 90208578 STB Box NO : 18550F46FCE3 Sahadevan P Ushass 34/621 Civil Statio PO kozhikode 673020 Kindly cancel my additional STB box connection and refund the amount at the earliest. Regards Sahadevan P [protected] [protected]

I am the user of kt19086. My inter net being under complaint since 07/01/2015. I complained several times in Kottayam Office and also to Customer care Centre, Ernakulam. Even though, I have been calling them since 07/01/2015 the problem not yet solved. When calling them, they are saying that the complaint will be solved the next day itself and they are giving some instructions to reset the system through telephone. This is repeating every day and on 28/1/2015 a technician came and by examining the problem he said that there is problem in line and he informed the matter to the customer care centre and the complaint was booked. Then suddenly the net worked smoothly till 10.30 P.M till I log out. Today when I opened the inter net at 7.30 P.M there is no problem and suddenly the connection became disconnected at 8.30 P.M. I called again customer care centre and with their instruction tried to reset the connection about half an hour and there was no progress. At last by saying that they will send the technician on 30/01/2015, they disconnected the phone. But after that by 10.15 P.M inter connection became O.K. This is very disgraceful to Asianet - such a leading Company - to continue this type of mal practice. I am incurring heavy losses by calling phones more than half an hour daily. More over, I am not in a position to do any work through net as at any time it may be disconnected. I remitted the payment as per the yearly plan and my usage per month is about 2.5gb. But due to the problem in the line, till 29/1/2015 my usage is only 1/4 of the usage and only remaining 2 days for remaining usage and this also will be possible as the inter net may be disconnected tomorrow also. In this situation take immediate steps to solve my problem permanently or to refund my balance amount and enable me to take any other inter net connection. Expecting your favourable decision at the earliest.

I am an Asianet subscriber. My account no. is TR3987. The connection is very slow. The office of Asianet has given me two telephone numbers. But, they are not taking the phone when I call them to lodge this complaint. If this continues, I will be compelled to change my service provider. I am not changing this provider only because I have to choose another provider from Kerala only and I do not expect any better service in Kerala.

I have selected Asianet as my broadband connection before 2 months. I have a connection of 790 rs plan. That is the amount I have been billed last month. And it takes almost a minute to load google.com. Is that the speed you are giving customers. I am totally disappointed with the service I am getting from Asianet. I have given a complaint (ticket no AG13681) and the next day i got reply message like my problem has been resolved. No technicians came, no changes happen. Are you guys making us fools by taking away our money and giving back nothing. I need to change my connection, you please take back my modem and router and give back my money. You can make some other people fool with this.Now it has been more than 10 days I am having the same problem. It's like stealing money from people, how disgusting. You can take all the sealed money but you have to take-back all the things that you installed in here. That's a burden for me. Real thieves.

Hi Team, After a long research i have made the decision to owe the Asianet broadband connection at home after using the Reliance Netconnect modem since its being very slow. In the mean time i asked for the plans which ever they have, they told me the lesser plans have complaints and we are giving only the Quicker 700 plan in home use and from the Unlimited Heavy Surfer 619, just wanted to know is this true ?? Finally on 14/01/2015 i have activaed the 619 Heavy Surfer connection by 3.00PM and it works fine and everybody was happy with the service provided by the Asianet guys. Before that let me intimate a point from my end, as in the advertisement it says the modem comes free with the Cable tv connection and since we are from the Operational location under Muvattupuzha they do not have this option this was the answer provided by the Asianet team near by my house and more over they do not have a Wi- Fi modem and i have seperately bought the Wi-fi router, since my requirement was Wi-fi modem i did not enquired much about the modem But if you guys provide me the Wi-Fi modem along with the AMC it will be very much helpful as our place will be worstly affected with thunder storm. What ever happened am ok with it But the problem arises from today onwards, evening i turned on my computer and tried connecting to the Internet, there was no Access - Tried all my trouble shooting from my end since am being working with the tech support with US customers. Finally my support did no good so then i tried calling the number on their brochure - [protected]. Thanks to the no delay as i got the representative in just 1.5minutes, Spoke to representative Mr.Rijo, inform him the current situation am facing and also told him the modem status, he also told me to do the same steps which ever i did, but that failed . In the mean time he put me on hold for 4 times and since am being in the Support sessionwe just had conversation just for 2-3minutes more over the hold time was near to 8minutes and finally he come with the solution that it was the problem with the Line connection. I do not think to check the problem its not required to hold for 8minutes When he asked to put on hold for 5th time, i said i cannot hold any more told him to transfer to Supervisor or any senior agent what was his (Rijo's)response was Rijo - "they do not have the option to transfer the phone to some one else" Myself - I asked for the Employee id or Badge id : Rijo - " we do not have any badge id or employee id, just my name is Rijo" Myself - i asked for supervisor or some one who i can talk to Rijo - Again he put me on hold and i think he has transferred to nearest person named Vishnu Vishnu - Sir may i know what was the reason for the call and the problem Myself - I said i activated the connection on 14/01/2015 and today 15/01/2015 there was no connection His next reply to me : Vishnu - I was problem with the line connection I disconnected the line i know its waste of my time and money asking more about the problem and this call last for almost to 14minutes, its not the matter of how long the call went, it can be complete with in 2 or 3 minutes of time instead he put me on hold for 10minutes and conversation happened only less than 4minutes. Asianet team, i never expect the customer service will be too bad and the representatives are not helpful at all, they are just playing around and not giving proper solution I dont know whether to continue with the service or not, second day onwards there is no connection and more over the customer care representatives are not at all helpful Please provide me a accurate solution for this, otherwise i have paid (5000+619+1200 = 6819) for no use also kindly provide the AMC along with it I hope this email will not be in junk section, expecting a positive response and there will be some sort of action for this Also i got an SMS text message saying that the complaint is being registered, SMS below : Sub Code :[protected] Dear Asianet Broadband Subscriber, Your Network Complaint has been registered Ticket No : MP003 Thanking you Paul A Aby

As per the asianet dtv payment subscription 29/04/2010, the validity of the connection was from 2010 April to 2015 March. The dtv service was disconnected on 19/12/2014 claiming that arrears are pending. The allegations made are false as the payment bill attached below proves the payment made is valid till march 2015, following which I raised a ticket with asianet dtv customer care. Later the people from asianet customer care called me up and said that they have no record of the previous bills and I would have to bring the bill to their office in Elamakkara. I had to make the trip to their office just because of their poor customer care service and the issue was resolved on 26/12/2014. Ticket Details(for the period 19/12/2014 -26/12/2014) [protected] Ref Compaint number - GA06092540 Resolution ticket number - GA06092920 The dtv connection was short lived. Today(5/1/2015) around 5:00pm again they have blocked the service with a message popping up on the screen about some arrears yet to be paid which is not true (as the bill states so.) Ticket Details(created on 5/1/2015) [protected] Ticket Number: GA06093542 I have already lost around 8 days of connectivity. I would appreciate if ASIANET could rectify their error and also update their records with attached bill proof.

My cable connection was disconnected yesterday (18.12.2014) due to delay in payment. I had immediately made the payment vide receipt No. 2014/5145738 and the same was informed to your office by the Agent. However my connection has not yet reactivated. Although I am trying to contact you over phone Nos.[protected] and 3015501, either nobody is picking or computer reply all lines are busy. My coection is at Thrissur. Pl look into the matter and arrange for immediate reactivation Thanks Vinayan Menon [protected] [protected]@gmail.com

Consumer no: KA90208575 Ticket No: KA 03081564 Sir, Purchased additional STB box and remitted Rs 1910/- against the box .Whereas paid Rs. 3300/ on5/11/14 vide receipt no: 2014/5123951 dt 5/11/14 up to Sept 2015 . New STB box not functioning until further Rs.275/ to be paid. Kindly help us to solve the situation . Sahadevan P Civil station PO Kozhikode 20 [protected]