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Axis Bank — Personal Loan Statement

HI,

I got personal loan from Axis bank on 17th July-2008. While taking the loan, they said me tht they'll deduct the amount from Sep -2008 by ECS service. But the next month itself they started to deduct the EMI.

Generally when a person gets a loan, he will be given a welcome kit in which every details of Loan are mentioned. i.e. Loan Number, EMI amount, Balance Carried Forward etc.
Also a statement is dispatched to person's address after deduction of each EMI.

I haven't got anything as of now. At the time of loan application, they told me that they will send me everything. I called many times, even I sent the mail also. Since one week I'm trying to the Customere care. No one is coming on line.
Only 2 times I got the Line, even they didn't giv me the proper response. They were trying to escape, but they are not ready to service.
There is NO CUSTOMER SERVICE. Before taking the loan, they will agree whatever u ask(even its impossible also) . Once we get the loan, they are not ready to service which is possible.

Kindly resolve my problem.

Regards,
Manjula A.
Complaint comments  73 Comments     Updated: Share0Tweet0

Comments

UTI (Axis) Bank — Delay in processing Housing Loan Application

I Santhosh Kumar B B one of Credit Card customer i want say that i didn't get the credit card but know i get the Account statement enclosed.

Thanking You


regards
Santhosh
ph:[protected]
Hi,

I got personal loan from Axis bank in month of November-2008. It's now more than 3 months and i paid 3 EMIs through ECS.

Generally when a person gets a loan, he will be given a welcome kit in which every details of Loan are mentioned. i.e. Loan Number, EMI amount, Balance Carried Forward etc.
Also a statement is dispatched to person's address after deduction of each EMI.

I haven't got anything as of now. It's now 3 months i availed a loan. Axis bank is of 0 rate in Customer support. At the time of loan application,they told me that they will send me everything.
Why should i called them to dispatch me each document ? It's their responsibility to send documents to each customer.

It's not like that i haven't tried to call them. I called them many times and they said i will register your query in the system so you will get it in next few days. Surprisingly , Axis bank website doesn't have any section related to complain. They have section for new application form to attaract the customer. Once a person becomes customer, no section for him to register complain.

It's too horrible in this kind of Information Technology World, isn't it?

Please resolve it.

Regards,
Vishalkumar Dobariya.
[protected]
I applied for a housing loan thru UTI Branch, Koramangala, Bangalore (Now AXIS Bank) for an amount of 20 Lakhs through a person named Amit(Home Loan section). This person was telling that i'll get loan even when i told him that the site is in my father's name and i am the applicant, while my father'll be co-applicant.Finally when i gave all the documents, he informed me saying that i can't get the loan. For this information he took 2 weeks. Later when i tried to get in touch with Amit and Ms. Indu( who took care of document requirements), both were not picking the call, i called the bank (2 times) to know the details and I got a reply telling that the representative are in meeting. This representative was not at all picking his phone for 2 weeks. And i was feeling upset as I was kept waiting for long time without getting my documents and the cheque back.Now it has made me really wonder the way Axis Bank deals with customers. The bank should have taken at least an initiative of informing the customer that loan can not be given, by taking full information before processing. If they had informed in appropriate time I would have applied thru some other PSU banks in advance. They were keep saying that documents have been posted through courier for a week and making me tensed of misusing my cheque.So my suggestion is don't apply for loan in Axis bank especially Koramangala branch, Bangalore, when you have several PSUs to be approached.
hi guys i am facing the same problem of not getting my loan documents from axis bank. for your information do visit this link which is of RBI ombudsman offices where you can resolve any issues/complains related to any bank.

http://www.rbi.org.in/SCRIPTs/AboutUsDisplay.aspx?pg=BankingOmbudsmen.htm

try it and be a fighter for your rights. because this is what makes us real indians.

best of luck
try this also

http://www.rbi.org.in/SCRIPTs/bs_viewcontent.aspx?Id=164
Dear Sir/ Madam,

I, Seema Chauhan having my Salary accont in Axis Bank (dehradun)created in October. But i didn't get my pin number till now. Please look into the matter and issu my pin no in my E -mail.id as early as possible my account no is [protected].
please take any action in my complain early because my Salary account in Axis Bank which was created before five month but my pin no not issu today's so please issu my pin no early becaus i have some problem. please take any action .

Thanking You,
Seema Chauhan
Can any one send me axis bank email id where i can send complain letter.
Thank you

Asset Management — Loan Payment Receipt

1.I have paid Rs 20 Lac to Asset management, Bhandarkar Road, Pune in last month .This is part repayment of my housing loan.
Receipt of the same was expected in weeks time by courier at my residential address.
I am yet to receive the same.
2. I have two accounts with Axis -Loan repayment transfer standing instruction from one Pune Br. a/c to another Pune Br a/c calls for Rs 500 + charges which are more than 10 % of my EMI.Why it should be charged in first place ?
If charge is required then why so high ?

Personal — Statement not pertaining to me

When the representative approached me for the credit card I have my name in detail as V.LOGANATHAN.

However, on verification the spelling was different and the defective spelling was pointed out to your representative who came to my address for verification.

Subsequently when the credit card was sent to me address through courier, the same I had returned since the spelling was not correct and my name was not there.

There were a few telephonic calls from your end requesting the details and I also gave the details at least thrice.

I received a letter saying that the credit card sent to me was returned.

Now I have received an SMS indicating that my card bad been billed and a statement had been sent to me . Your system of messaging is so sloppy that it does not have the facility even to reply and or acknowledge.

Sincde I have not received your card and since I even do not know the number assigned to me and will all my explanations your staff were just careless in effecting correction, the mistake is not mine.

i am sure somebody in between would have misused the card and i would like mention very clearly i am not liable to pay for the claim.

In the event of your further claim, I would request your department t show valid proof of the delivery of the credit card and proff of receiving the same. This only shows the slppy way in which your staff are functioning and just try to put the blame on the public.

In the absence of such proof of having delivered to me with my correct spelling I would like to declare i will have no option other than approaching crime branch for necessary action.

I would appreciate your earliest reply.

My contact:

V.LOGANATHAN
MANAGEMENT CONSULTANT
22, MALLESWAR KOIL STREET,
MYLAPORE, CHENNAI 600004
TAMIL NADU, INDIA

PH:[protected]
MOBILE: [protected]

Personal Loan — Misuse of ECS authorisation

Hi

My Loan account number : LXXHFX399X104
Loan Amount : 4.97 Lakhs
EMI : 11827.00

This mail is to bring to your notice that the first EMI amount 11827.00 for the month of May 2008 has been already deducted from my account.Further i see that Citibank has tried to debit my account again in the month of May 2008 for the second time on 21 May 2008 which is not acceptable(However the transaction was not successful as i had insufficient funds in my account and was charged 225 ruppees towards bounce from my Banker).

Citibank is misusing the power of ECS authorisation on the customers accounts and presenting the ECS cheque as and when they like.

I want a reply from you bloody people for trying to debit my account second time for the month of May 2008 when already my account has been debited on 8 May 2008.

Further, Iam getting reminders from Citibank for not paying my EMI for the month of May 2008, which really sucks.Going forward, I have been calling the customer care officers to request them on to investigate on the issue and to communicate my voice to Citibank to not to debit my account twice in a month.The following officers has picked my call 1.Nagendra Singh Kisha called on 22 May 2008
2.Chinchu Ravidran called on 26 May 2008

None of these officers were willing to provide the information to the customer and they are shouting at the customers instead of finding ways to resolve the issue.

This is really pathetic service being provided by Citibank.I will educate my Friends and colleagues to not to have relationship with Citibank.I feel HDFC and ICICI banks are good banks providing better service than Citibank.

I want Citibank to jump into this issue and see to that my account is not debited twice in a month and only once the ECS presentation happens in my account and also the Bouce charges that has been levied by my banker should be reduced in the next EMI as the EMI was wrongly presented by CITIBANK.Please provide and update on this issue.

Thank You.
Hi,

I have taken a person loan and paid 12 EMI, However need to know the status of the personal Loan.

Please send the statment to my email id: [protected]@rediffmail.com.

Please call at 40262382 / [protected]

Regards,
Johnson
Hi,

I had availed a personal loan from Axis bank in month of 23 July-2008.

Axis bank Loan Account No : PP[protected]

Since then the EMI has been regularly been debited from my ICICI account.
For the month of Oct 2008, the EMI amount of Rs. 9212/ has been debited on 3rd Oct 2008 through ECS and again an amount of Rs. 9212/ was debited on 7th Oct 2008.

Now this is a serious issue of debiting the EMI amount twice
in one month.

My telephonic complaint also has not been answered satisfactorily.

I hope you could take required action.
Please resolve it and get back to me.

Regards,
Vinod Kumar G
[protected]

Axis bank personal loans — Monthly Statments and personal Laon Documents not received

Hi

I took a personal loan with axis bank in the month of Sep 2006, and iam paying the EMI through ECS, At the time of processing they told that i will be receiving all the documents, and statements for every month, but still now i haven't received a single letter(statement) from AXIS Bank
When i called up the customer care, they are giving up some local numbers to contact, but this no's will never work.
Can you please look into this issue

Thanks
Kumar
Dear sir,

Please send the statement of my personal loan No is [protected]

Power Home Loan from Axis Bank — Can't view home loan details online

Dear Sir,

I want to view the Home Loan details online in axis bank, But i dont get information from anywhere.

Appreciate your quick help.

Regards,
Home Loan Customer
This happen me also, they are not dipatching the statement, and
every time i called Axis bank customer care no, they told me this personal loan application no is not in the system, i think personal loan collection is handled provate agencies.
Pl resolve this probelm.

Best regard
NK Balasubramanian
[protected]@hotmail.com
Hi,
i had taken a loan in AXIS BANK and its almost a year it ran and it has a cash back offer for every year so, on Feb 2009 i got a message on my phone saying that this Feb 2009 month EMI was sponsored by them(AXIS Bank). But now in Mar 2009 they keep on calling me saying that i have'nt paid my EMI. When i enquired about them they are saying that they had a technical problem and its not showing the Cash back offer in system so they want me to pay that amount immediately in the middle of the March month .
How can i pay in the middle of the month because of their technical problem. and this bank customer care is simply futile they pick the call at all.
So i want any one of, to suggest me a right move on this.

Thanks,
Lokesh.
Mumbai,
24/03/2009
To
The Manager,
Axis Bank,
Mumbai Branch,
Mumbai Fort.

Dear Sir,
Sub : Statement of Account for the period of[protected]
Ref : A/C No. [protected]
Name - Anson Anto / Shanti Anson Anto

With reference to the above loan A/C I request you to issue the
Statement of Account for the period of[protected]for the purpose of
Income Tax) in two different name Anson Anto / Shanti Anson Anto. Please
treat this as an urgent matter

Thank you.

( Further we request, please mail urgently & then after courier to us.
Address : 504 Land Mark CHS, Off Ceasar Road, Amboli, Andheri (W)
Mumbai 400 058, Ph No.[protected]
Dear sir,

I have received the debit card # [protected] (renewal of old) on 30.04.09 from your branch office. Old Panvel, Mumbai. My sav a/c No is [protected].
Old card is blocked.
Whenever I have inserted the new one into ATM, it functions all; but at the end no money would come out as a transaction error/invalid showed in slip.
Please take necessary action.
Dear Sir,
Sub : Statement of Account for the period of[protected]
Ref : A/C No. [protected]
Name - ghanshyam vallabh bhai kachhadia
With reference to the above home loan A/C I request you to issue the repayment
Statement of Account for the period of[protected]

Thank you.

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    I want to submit Complaint Positive Review Neutral Comment
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    Customer satisfaction rating
    42%
    Complaints
    9733
    Pending
    458
    Resolved
    3926
    phone
    +91 22 2764 8000
    location
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025