[Resolved]  Axis Bank — customer care officer cheated me

I started a SB Account in your bank six months before (SB [protected]).One of your customer care executive, Mr. Sreekanth Bose of Kottayam Branch, Kerala, constantly approached me for starting a new bank account. but as I am having SB account in SBT, ICICI and IDBI bank, I rejected him. But He kept on coming to me and bugged me to start an account. He told me that the minimum balance for maintaining Quarterly annual balance is only 1000 Rs. He also convinced me that there are some offers for the Govt Doctors that we need to maintain only 1000 rs in the SB account for QAB and there’s no bank processing fee and Debit card will be issued free of cost.
I believed him and deposited 1000 Rs for starting a new account. As I am having bank account in three other banks, I didn’t use your bank account and I thought my money will be safe as it in one of the leading banks in India. One week back I thought of depositing some money as fixed deposit in your bank, and I went to your bank. But shockingly I discovered that there’s only 165 rs left in my account. I enquired about it and was informed that 750 Rs were deducted for non maintaining the QAB and some 175 rs for starting an account.
Actually that Customer Executive was cheating me by giving false information. I trusted him as he represented one of the best banks. I was sure that your bank has some policies for selecting Customer executives as they reflect the quality of your bank.
I gave a written complaint about this incident to the Kottayam Bank Manager. But he said he can’t take any steps as the concerned customer officer who cheated me resigned the bank three months back. I wonder how a reputed bank like yours’ could appoints some fraud persons as customer officer and some way or other try to get money from the public and let him resigns whenever he wishes. I think this kind of matters definitely affects the reputation of your bank. One thing I am sure is that as a Doctor of Medical college I won’t recommend your Bank to any of my Colleagues or relatives.
Kindly take necessary steps to get my money back. I don’t think 1000 Rs is a big money. But I feel that I should get that 1000 Rs back because your bank through your Customer care executive cheated me to get it.