[Resolved] Axis Bank — Credit card EMI purchase on EBAY.in | |||
I had purchased a costly sony zoom digicam item code[protected] through Axis bank credit card emi of 6 month option. The purchase price for item was Rs 20133/- + Rs 512.83/- as EMI charges taken by ebay . My ebay user id kavade1984. I received the item from ebay seller after making my payments through interest free EMI option. However, I was surprised to see my credit card bill. The entire amount i.e. Rs 20133/- + Rs 512.83(EMI charges) was charged in single month to me. I contact ebay through their customer care toll free number - They say that they have approved the EMI now the bank has to convert it to EMI. On contacting the bank, the bank says it has to be done by merchant. It is like a bull run here and there with no solution. Finally I wrote to customer care of Axis bank credit card and they are saying a whole different story - "WE DON'T HAVE ANY OPTION OF EMI purchase WITH EBAY" What is going on? If there is no emi option how come they charged 512.83/- as emi processing fee. Now i have to make full payment or they will charge interest which is head blowing (1.5% per month on principal - which is around 1500 per month for three months) If any one has faced such problem and has got solution; please let me know through email given at end of this complaint. I shall be grateful to you. We have to be as a team of aware customers to fight against fraud like this. Such fraudsters get away when we keep silent. I had made this costly purchase only because it was available for purchase under EMI option. But this type of cheat and fraud has seriously impacted my financial condition. It is almost a month salary to a person like me with a family to look after. Can anyone suggest me what action can I take against Axis or Ebay to get what is promised to customers? I have all valid documentation from Ebay as well as bank email correspondences required to sue these criminals but dont know how to proceed. Please write to me at [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Further communication sent to me by Bank - Truly disappointing.
Dear Mr. Kavade,
This is with reference to your e-mail dated August 28, 2012:
We need to reiterate that, basis our earlier e-mail we had informed that the emi offer is not been offered by Axis Bank however the customer has the option of converting his any purchase above Rs. 2, 500 within 30 days of the purchase done and the internal policies / norms of the card are been met.
Further, we need to state that there has been no offer of making the purchase / converting the purchase done at ebay from our end and the needful has to be done from the merchant's end.
Post receipt of the required note from the merchant bank the emi conversion would be done on your credit card basis the offer provided by the merchant.
In the light of above clarifications, we regret our inability to accommodate your request further and would seek your co-operation on the demand raised at your end.
For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers[protected],[protected],[protected].
We appreciate your time and business.
Thanks & Regards,
Grievance Redressal Cell.
Axis Bank.
Dear Mr. Kavade,
This is with reference to your e-mail dated August 28, 2012:
We need to reiterate that, basis our earlier e-mail we had informed that the emi offer is not been offered by Axis Bank however the customer has the option of converting his any purchase above Rs. 2, 500 within 30 days of the purchase done and the internal policies / norms of the card are been met.
Further, we need to state that there has been no offer of making the purchase / converting the purchase done at ebay from our end and the needful has to be done from the merchant's end.
Post receipt of the required note from the merchant bank the emi conversion would be done on your credit card basis the offer provided by the merchant.
In the light of above clarifications, we regret our inability to accommodate your request further and would seek your co-operation on the demand raised at your end.
For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers[protected],[protected],[protected].
We appreciate your time and business.
Thanks & Regards,
Grievance Redressal Cell.
Axis Bank.
Further to update on this issue - Surprise surprise -- I got my credit card bill and at the end of my email there was ad by AXIS for 0% emi on ebay purchase for 3 and 6 months. Based on this I again sent an email to greviance cell on 14 th Sept. See the conversation below. I am still with no solution.
Samir K [protected]@gmail.com
Sep 14
to grievancecell..
Dear All,
This is with extreme grievance i am writing email. As per your trailing email - you say that Axis does not have any tie up with ebay for emi option. Please refer the attachment received in my email from axis bank. It is the monthly credit card bill. At the end of page you are clearly advertising ebay purchase 3 or 6 month emi option and on other side you are replying to customer that you do not have any such scheme.
Reply to above is coming everyday " We need to days to process and have initiated an enquiry why this offer was not given to me by axis marketing department.. Shocking cheaters..
grievancecell.[protected]@axisbank.com
Sep 17
to me
Dear Mr. Kavade,
This is with reference to your e-mail dated September 14, 2012:
We need to inform that, basis your marketing pamphlet been received at our end we have initiated the complaint with our marketing team to know the reason for marketing offer not been honored on your card account vide complaint number# 6752042.
Further, we would request you to kindly allow us 08 working days to get back to you with the status of request initiated at our end.
Your co-operation in the interim is highly appreciated.
For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers[protected],[protected],[protected].
We appreciate your time and business.
Thanks & Regards,
Grievance Redressal Cell.
Axis Bank.
Dear Customer,
This has reference to our e-mail dated 14/09/2012 to you regarding your credit card account.
Your request is under process and we are looking into the same.
Kindly allow us 02 working days to confirm the status.
For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers [[protected],[protected],[protected] and[protected]chargeable and accessible outside India as well)].
We appreciate your time and business with us and we assure you the best of our services.
Regards,
Customer Service Desk
AXIS Bank - Credit Card Center
Above email is coming since a week and customers like me are suffering as the amount involved is really big for me. I need solution.
Samir K [protected]@gmail.com
Sep 14
to grievancecell..
Dear All,
This is with extreme grievance i am writing email. As per your trailing email - you say that Axis does not have any tie up with ebay for emi option. Please refer the attachment received in my email from axis bank. It is the monthly credit card bill. At the end of page you are clearly advertising ebay purchase 3 or 6 month emi option and on other side you are replying to customer that you do not have any such scheme.
Reply to above is coming everyday " We need to days to process and have initiated an enquiry why this offer was not given to me by axis marketing department.. Shocking cheaters..
grievancecell.[protected]@axisbank.com
Sep 17
to me
Dear Mr. Kavade,
This is with reference to your e-mail dated September 14, 2012:
We need to inform that, basis your marketing pamphlet been received at our end we have initiated the complaint with our marketing team to know the reason for marketing offer not been honored on your card account vide complaint number# 6752042.
Further, we would request you to kindly allow us 08 working days to get back to you with the status of request initiated at our end.
Your co-operation in the interim is highly appreciated.
For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers[protected],[protected],[protected].
We appreciate your time and business.
Thanks & Regards,
Grievance Redressal Cell.
Axis Bank.
Dear Customer,
This has reference to our e-mail dated 14/09/2012 to you regarding your credit card account.
Your request is under process and we are looking into the same.
Kindly allow us 02 working days to confirm the status.
For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers [[protected],[protected],[protected] and[protected]chargeable and accessible outside India as well)].
We appreciate your time and business with us and we assure you the best of our services.
Regards,
Customer Service Desk
AXIS Bank - Credit Card Center
Above email is coming since a week and customers like me are suffering as the amount involved is really big for me. I need solution.
The EMI option is interest-free for the customer. Please note that the full amount will be charged on your card on the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will happen subsequently. If your card's billing date falls within those 7 working days, you need to pay only the EMI amount to the bank.
Such EMI transactions are at the discretion of your credit card issuing bank. If you have any queries about the EMI plan, we suggest you get in touch with your bank.
Such EMI transactions are at the discretion of your credit card issuing bank. If you have any queries about the EMI plan, we suggest you get in touch with your bank.
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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What is more surprisingly - that ebay is still continuing the emi offer with Axis credit card in emi payment option and Axis is silent while Ebay is minting money by cheating customers.
BANK's Reply below:
Dear Mr. Kavade,
This is with reference to your e-mail with regards to 0 % EMI offer for e-bay purchase done:
We need to clarify that, Axis Bank does not have any offer / tie up with E-Bay to provide the purchase amount into easy EMI @ 0 % interest as stated from your end.
However, we would request you to kindly take up your complaint with the merchant as the offer is been done from the merchant's end and not by Axis Bank.
We also need to inform that, Axis Bank credit card has been the mode of payment towards the purchase done on E-Bay website by the cardholder.
Further, the EMI facility is available to the new customer(s) also for the minimum purchase of Rs. 2, 500/- done on their card account.
Further, the emi tenures are for 03, 06, 12 & 24 months respectively for only retail transactions and not for any other cash withdrawal / total outstanding due/ Balance transfer on the card account.
However, incase if the customer wishes to avail the EMI for his purchases done in future then the customer needs to ensure that there should be no cheque return charges in last 03 months to his card account.
We also need to clarify that, the total reward points would be purged off once the transaction is been converted into EMI facility and the posting date should not be more than 20 days old.
Further, there would an processing fee of Rs. 150 or 1.5% of the principal amount (whichever is higher) as a one time fee that would be levied to your card account and there would be a service tax @ 10.30 % on processing fee, EMI interest.
However, if the customer wishes to pre-close the EMI facility before the tenure opted then he would be charged with Foreclosure charges @ 3 % of Principal (EMI) outstanding.
In the light of above clarifications, we trust we have answered your query with regards to EMI facility available on your Axis Bank Card Account with regret to accommodate your request further and seek your co-operation on the demand raised at your end.
For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers[protected],[protected],[protected].
We appreciate your time and business.
Thanks & Regards,
Grievance Redressal Cell.
Axis Bank.