Axis Bank Complaints & Reviews

Axis bank told me that i need to invest at least 25k P.A for 6 years to avail locker facility. I believed that investment would be in my account itself. Now they ask me to pay 25k for MAX NEW YORK Life Investment Plan . They had not mentioned MAX NEW YORK Untill today.
1) Is it mandatory to enroll in MAX NEW YORK Investment plan for a small size axis bank locker ?
2)Which bank does not have such a criteria?

My name is Aruna. My credit card number : [protected]. In November I didn't received the stmt so i didn't made the payment. In December I made the payment of Rs. 7576/-. In Jan month also I have make the payment of around Rs.4500/- (late payment, interest & service tax) of December as made the payment less. Last month EMI payment was Rs.3788.25/- due date was on 02-Mar-13 & I made the payment of Rs.3788/- on 18-Feb-13 through my saving account in axis bank as bank is not accepting more the rs.3788/-. I received this month the statement for Rs.3995.14/-. When I checked with customer care they said that due to 0.25ps we didn't received complete payment. the interest charge Rs.184.65 & service tax Rs. 22.82 this charges is levied to my account. There are fooling the customer.

I have been banking wioth Axis bank since 7 months. I am not getting the proper services from the bank guys in Bellary. irresponsible guys. I asked them to update my email to receive email statements, but they changed the mobile number, I think they cant read their own forms. UNPAD GAWAAR.

I have a current account with partnership firm, both the partners have to sign the check to pass, But we have made only one signature, even then they passed the check, Are the bank guys sleeping while working.

These guys are playing with the customers in Bellary, may be allover the world. I asked them to close my account but they are denying it. Disgusting people.

MY ADVICE: DO NOT BANK WITH AXIS BANK, THEY DO NOT CARE ABOUT CUSTOMER ISSUES. POOR CUSTOMER SERVICE, WORST GUYS, DISGUSTING GUYS. UNPAD - ILLITERATE PEOPLE.

Dear sir,
I requested so many times to Axis Bank customer care that I cannot generate telepin for my credit card no 4718 xxxx xxxx 2288. they given request id as 7302487 , 7312590 and 7314301. customer executive told me to problem is dob not matching so I have to submit DOB proof so I am attaching pan card as a proof. I don t have any other .. I so many times mail earlier to for the same problem which I am facing. so pl. changed the DOB so that I can generate the telepin for my card. They every time mailed that

" Mr. Mazumdar, We acknowledge your mail regarding rectification of date of birth on credit card account.We are unable to initiate the request to rectify the date of birth without the valid passport"
Sir pl. tell me if i don not have any passport then i am not able to change the DOB. is PAN Card is not a valid proof?

pl. see the matter i 'll be very thankful

thanks
Debasish Mazumdar
[protected]

I have an salary account with Axis bank Sri ganganagar branch. The payment of feb is not created in my account. In pay slip my salary of feb is 20361 which is not created in my account. My account number is [protected] from Sri ganganagar brach. Pl intimate me on e mail or Mob number [protected], what is fault. The pay slip of month feb 2013 is file attached pl action on this issue immediate.

Respected Sir,

I am Uday Ramchandra Khot having Saving Bank A/c NO.[protected] in Axis Bank Ltd, Cuff Parade Br, Mumbai - 400005.
The Bank has returned a cheque No 074077 of Rs. 3,371/- on 28/02/2013 issued for the loan processing fees of my Housing renovation Loan. When I checked up the online statement on 28/02/2012 at 2.00 P.M., there was no entry in my statement of check return and the balance of Rs. 5000/- was available. After checking the statement I made online online payment of Rs.5,000/- to another person. After 6 p.m. I got SMS from the Axis Bank that my cheque no 74077 issued from my SAVING BANK A/c return unpaid.

My company's Current A/c is in the same Branch and given salary disbursement statement on 28/02/2013 at 10.00 a.m. for crediting the salary in my account. I called up Ms Suchita Verma (Bank Executive) for not receiving the salary credit in my account. My salary was not credited in my account till 3 pm.

In view above, It seems that the bank deliberately and intentionally failed and neglected to credit my saving account thereby returning the chequ just for earning the cheque charges.
There is no clarity in your bank statement, the cheque return entry has to be shown/ reflected in the customer account immediately as soon as it comes to the account so that the customer will come to know about the cheque return. Instead the bank is sending the SMS after returning the cheque so as earn the income by way cheque return charges.

Thanks & Regards

Uday Khot
[protected] / [protected]

S.B. A/c No - [protected]

Hi,

Please do not think it is quite long, It fully gives you valuable information.

I Demand the explanation which I faced for the Personal Loan which I took in Axis Bank.

I really did a mistake to taking Personal Loan in Axis Bank could have gone for some other bank. I got a call from Axis bank for personal loan and they told it'll be processed in 3 working days, this is because of my Dad's medical expenses, Finally because this people crap and nonsense service his surgery went delayed. They processed it for 15 days. they cheated me a lot, by telling your demand draft has been dispatched already and they gave some DD no.

And they told while processing interest is 14.25 % and then after giving the personal loan they made it as 16%. and only after the Emi message I came to know this, for informing all these things I tried calling Axis Bank customer care but I could not connect to the customer care executive.

Once I reached some how and finally they told they'll connect to Personal loan department but every time they disconnect the call.

I told the executive not to process my loan then also they processed. It is very much nonsense and these people does anything for money. My first impression with axis bank itself bad, Most of my friends had the salary account and other accounts with axis bank they experienced only once are twice after my experience they all closed they accounts. And so of them were eager to get loans from Axis bank finally I convinced them to take that on other banks so they went and took in other banks instead of taking in this worst bank.

I faced very much disgusting and I could not even concentrate on my work then finally my friend convinced me and I came to a path. At one stage I felt to take suicide then I felt guilty and I came out of it.

Now they told they will be opening an account for EMI transaction, they are calling and fixing the appointed from past 2 weeks daily but they are not coming. Finally I was wild and shouted then also they did not opened, Finally do not know how EMI will be deducted, but if anything got missed and if any late fees is deducted they I'm sure i'll file a complaint and take necessary action. Already I'm very very angry on these people.

Going further I very much worried, how I'll continue with this worst bank. More-over those 's did not even updated my mobile number properly. they have updated my mother's phone number as mine and bank people message to that number, My mom did not know English also she cant even understand that.

There are so many nonsense things happened when I opted for this Personal Loan. I cant explain everything here.

While canvasing these moran's will ask politely. But when you ask them some details they wont even reply. I really do not know who the heck has given the license to this worst bank. I'm really controlling not to use most of the vulgar words here.

People never ever go for AXIS bank in your life. Your life will be in hell.

My Personal Loan number is : PPRO[protected] - (when I ask for loan also these people did not give, only through the message I came to know)

Following be the details who contacted me for Personal Loan.
Deena - [protected]
Praveen - [protected]

worst devil's in the world providing crap service. And spoiling the name of the bank.

And I have forwarded my documents to the following email-Id
jatin1.[protected]@axisbank.com
[protected]@gmail.com

Again mailed to this Id, but no response.

One of the worst service I ever seen in my life. Please let me know if details are not clear, I can give explanation and details for all the questions which you ask.

Hope fully I think I'll get the resolution for this. But most of the cases Axis Bank will not give proper resolution. This is the good study about Axis bank I actually thought of going for Home loan but thank god, God showed me the picture of Axis bank. Now I really hate the brand name itself.

I'll try to spread this in all kind of forums and make people aware about this 's. I'm should be the last fellow who has affected by these people.

Thinking of closing the Loan as soon as possible.

Regards,

Hi Everyone

I myself Rajesh Bhure have been deceived by Credit card service of
AxisBank.

Here Scenario is I got called from Axisbank customer representative in
last week of Oct 12 regarding 20% discount on purchasing from jabong.com
on item which come under the category of Men shoes, Women Shoes, Clothing,
Jewellery, Sun-glasses.
I had telephonic communication with customer care representative Before
purchasing the gold which comes under the category of Jewellery and she
gave me approval that I will definitely get 20% discount on it.

I have purchased the Gold in first week of Nov 12 but didn't get 20%
discount as committed. When I communicated with customer care
representative regarding this they denied 20% discount unless you put
promo code.

But Before purchasing gold in my clear communication with customer care
representative she haven't mentioned anything regarding promo code.
Even they didn't sent me message or email of promo code. So where the
customer is wrong to avail the offer.

When I start emailing customer care they were frequently asking for promo
code to avail the offer.

Later I communicated with nodal officer and her reply was astonishing or
shocking one.
She replied that this 20% offer is not applicable on gold.

But it is apparently mentioned in term and condition of offer of Axisbank
that it is applicable on gold which comes under the categories of
Jewellery.

I am suffering mentally and financially a lot Please help me in this
context.

Respected sir,
I shweta Chopra is a privilege customer of AXIS BANK( janak puri),wanted to request you after submitting my fixed Deposits TDS form to (Simmi) in janak puri branch.why TDS deducted (Rs.5000)from my (FD).Allready called so many times but no response from the bank.this money matters to me a lot.its my hardwork.very disappointment from such careless mistakes of Axis bank.please Reply me as ASAP.waiting for your reply.
Thanking you.


With regards,
Shweta Chopra,
Privilege customer,
Janak puri.

19/02/2013
To
Ms.Kalpana Vatkal
Axis Bank Ltd
Corporate Office
Bombay Dyeing Mills Compound
Pandurang Budhkar Marg
Worli
Bombay - 400 025.

Dear Sir/Madam
Sub: A/C No. [protected], Date of opening: 23/07/2007
Mogappair East, Chennai, Pin-600 037.

I was employed with M/s Velammal College of Mgt & Computer studies as Director and this was my Salary A/c. My last salary remitted to this A/C was on 01/09/2009. After remitting interest for the period 01/07/2009 to 30/09/2009 of Rs.760/- the balance stood at Rs.7816/-
I joined another organization and there was no salary remittances to this A/C from 30th September 2009. However I did not close this A/C. From then on I was getting quarterly interest statement starting from 01/10/2009 to 31/12/2009 and a interest of Rs.66.

Like this I was receiving Quarterly statement so far I have received TEN interests. However when my balance stood at Rs.8567 as on 30/06/2012. I received a letter from the bank informing that they have deducted an amount of Rs.750+service Tax 92.70=842.70. There was no communication from the Bank that Salary A/C you have to maintain a minimum balance of Rs.10000.
In the mean while I got the A/C transferred to Axis bank T.Nagar and I remitted Rs.4000 on 17/11/2012. at T.Nangar Branch.
I have been speaking to Mr.Shiva, Manager(operations) Mogappair branch Mob No: [protected] right from Deepavali onwards and I have written letters to him. He has taken up the matter with Head office…
Today he told me that I can represent the matter to Head Office. Had somebody communicated to me that i should maintain a minimum amount of Rs.10000 I would have done it. I am a Senior Citizen and I don’t expect your bank to treat me like this. It is hard earned money. In case Bank is not going to consider this matter sympathetically. I have no other option but to go to Consumer forum.
I am a College Professor teaching Service Marketing to MBA Students and I don’t expect this sort of Service from you. I started following up from Deepavali then New Year and now Pongal festival.
I shall be on grateful if you consider this matter sympathetically and arrange to credit my A/C at the earliest.
Thanking you,
Yours faithfully,

DR.K.SHYAMASUNDAR
MOB NO : [protected]

Dear Sir/Mam

i am open my salary a/c in axis bank on 28 Jan 2013- my salary will be transferred on 05 Feb 2013, but till date 22 Feb 2013 , i am not able to withdrawn my salary,i am called in bank ,branch everybody say your A/c Will be Activate in next 2 days ,
salary A/c open through: Gautam : Mob Number [protected], i am called to him on 18 Feb He say i am in hospital so contact to [censored]ej-[protected]
He say i am transfer your from form,your A/c Will be Activate in next 2 Please Help Me ,

i am phasing a Financial problem

Bank Name: Axis Bank
IFSC UTIB0001744
MICR Code [protected]
Address:- GROUND FLOOR, FIRST FLOOR AND BASEMENT, SHOP NO.12,BLOCK A3,SECTOR-110, NOIDA 201301, GAUTAM BUDH NAGAR,UTTAR PRADESH
Contact [protected],022 [protected][protected]

My Contact Number Is [protected]
Name : Ajay Kumar
A/C No IS:-'[protected]

Thanking You

Dear sir i write my matter last three month with axis bank but steel not completely not clear answer by axis bank my matter is below
To
Shikha sarma
Mmanaging Director &ceo,
AXISBANKLIMITED

Respected madam
Multi time i reminder your bank but i still did not get answer from your bank.
I have Taken home Loan 2010 at that time Axis (Home Loan A/c no is PHR[protected] provided one executives to me for Collecting documents and process those document. I have handover everything including Life Insurance Proposal with duly signed to him.

but after 2.5 year at the time of releasing final Cheque they told me that due to Pending procedure of life insurance they can not issue final cheque , but i already submitted those document earlier two years back.

During this complete 2.5 year i[censored]nfortunetly anything happen to me than who will be responsible for that.the problem which i have is with the resource transition at your side i mean if any one leaves axis bank than there should be a proper handover process instead it will result in lost / mis-placed customers document.

During this complete 2.5 year i have rune without life insurance cover just because of your former executive lost my document.

Please answer me for following question.

Que 1. why its pending till date? as i have already submitted all signed document before 2.5 year back.

Que 2. why your department have not informed me for the same by contacting? as 2.5 year is long period. as for the home loan you are calling us frequently but once loan get approved no body taking interest.

Que 3. Who will be responsible for document lost due to your resource transition?

Que 4. as 2.5 year is long duration and in-case of Death during this 2.5 year without having insurance cover of mine who will bare the loos? even its not my fault.


Looking forward to hear from you.

yagnesh thakar
----- Forwarded Message -----
From: Yagnesh Thakar <[protected]@yahoo.com>
To: nodal axisbank <Nodal.[protected]@axisbank.com>; shikh <shikha.[protected]@axisbank.com>
Sent: Friday, February 15, 2013 5:26 PM
Subject: very poor service by axis bank

To
To
Chandrika Dandekar
Nodal Officer Team
Tel –[protected]



Hi, i want change my home loan and my account because your bank has give C grade service last three year my experiences if re pay my processing fees and my insurance payment 100% return and additional interest. i am not satisfaction my excess premium value and your commitment to loan section latter in met life insurance and baja capital and you give me max and tata aig without any extra bani fit and confirmation. you must check my loan sanction latter check your promises and give reply final so i look forward my action is change bank or consumer form. must reply whatever your side. Thanks to give DOG BRAND services by axis bank.
Regards
YAGNESH THAKAR
[protected]
Chandrika Dandekar
Nodal Officer Team
Tel –[protected]

Dear Sir,

I am holding power home loan account with Axis Bank, loan account no. PHR[protected]. Total amount sanctioned was Rs 3636850/ only, however I needed 35 lakhs only and same was disbursed through cheque no.[protected].
The bank records are showing disbursed amount as 3636850 and same is being used for EMI.

MY ACCOUNT HAS BEEN DEDUCTED WITH FOLLOWING DETAILS
NAME KUNAL SINGH
Account Number [protected]
Transaction Date 16/02/2013
Transaction Amount INR 1,632.21
Transaction Type DR
Transaction Description PUR/SEVEN DEES GARDEN/GERMANTOWN/160213/

it is unknown transaction for me and not done ay transaction on these day after calling several times they are putting me on hold without any reply.

Dear Sir,
We have COMMODITY DEMAT ACCOUNT IN AXIS BANK DP ID 13027500 & CLIENT ID : 00015539 OUR FIRM : SURESH KUMAR SATISH KUMAR, MARKET YARD ,SANGLI. From Last one year Staffs are not giving us service , We use Demat Commodity a/c for Turmeric and Maize for NCDEX DELIVERY . They are Pressing us to Maintain 25 lacs balance on the Month end , so only they would provide service, and we are not asking our door step service. The Bank Staff mainly Relation ship Manager (Women ) and Mr. Vinod Mobile No.[protected] are Pressuing us for the balances of 25 lacs on month end . We told we are not in status to maintain so much huge balance ., but they told only if you maintain balances , then only we can provide you general service .

The Bank Staff are so intelligent , and then We Complained of their harrasment to Bank Manager , Then also no action . We are getting problem so much that we are now complaing on consumer complaint .We asked them to write their requirement of 25 lac in letter to complaint on them . they are not giving in writing .

They are openly saying that if you are giving us the balance of 25 lac , then only we would give the Service .

We thought that Axis Bank Demat and Banking would be good , But if we are not in status of mainting the huge balances of 25 lacs as said by Relation Ship Manager(Women ) and Mr. Vinod ( [protected]) , We could not get any services . Is there any Rule in Axis Bank , that if we maintain Huge Balances , then only We get General Services.

So,This message is also for Axis Bank Higher authority , so that they may take any action.

Rgds
Satish Chowdhary
Prop .
SURESH KUMAR SATISH KUMAR
SANGLI
DP : 13027500
Client Id : 00015539

dear sir, i would like to bring to your notice that i have not received my credit card from Axis bank since the month of December, 2012. I have put complain and have email customer service regarding this issue but they haven't yet solved this problem for last three months. I have even mailed them my address as told by them but still no solution. I was not expecting such service from this reputed bank. Please help.

Dears,

Bank did debit of 16000 towards my old credit card which am not using it. I have paid all my dues towards my card, Axis bank unnecessarily debited huge amount which was never agreed. When i asked question regarding this, they informed they cannot refund since there was irregular payment.

I have already paid which i made POS transaction, Axis bank is putting unknown their own transaction to my CC account and automatically debiting my account with out my concern. Axis bank CC agents are very worse. they approach customer by offering free CC cards, then later for single transaction like 500 Rs, customer have to pay 3000. This is overkilling. I need clear justice regarding this complaint.

My Wife Mrs. Jolly John, is an account holding in Axis Bank Ltd, M.P Nagar, Bhopal, her account no is [protected], on the 23rd of Nov 2012, there were two debit transactions from the above account in the name of Imran Baig of Rs. 50,000/- each, which was reported to the bank as illegal on the 24th of Nov 2012 and a complaint with the IG Cyber Branch, Bhopal was logged on the 26th of Nov 2012 vide complaint number 2016.

On enquiry with the bank it was infromed that the amount was being transfered to an account in HDFC Bank Ltd, Mumbai, but as the account was already freezed for some reason the amount was not credited to the HDFC Bank Account, and that the same is laying with the Clearing Agents in between.

But nearly three months after the incident that amount has still not been credited to our account, if the amount has not been credited to the parties account why the same is not being reversed to our account.

Even after repeated request the bank has always responded saying it will take time.

Please help us get back our hard earned money.

Any further information you require, can be sent to my email id [protected]@yahoo.co.in

Hoping you will do the needful to the earliest.

Thanking you

Regards

For Jolly John
John Thomas
Husband

I deposited my Pay Order in the Vasco da Gama branch of Axis Bank, on 7th February 2013, the P.O. was also from the Axis Bank, payable at Panjim Service branch, and was supposed to get cleared within one working day, but my P.O. was not cleared till late today that is on 11th February 2013. I went and inquired about my P.O. in the branch, where i had deposited, but the concerned staff of the bank was unable to trace the location of the P.O. They were also unable to contact their Service Branch at Panjim. They seemed to be casual in their work process and attending and dealing with my query.

Dear All,

This is ChandraSekhar Babu from Nellore, i have salary account in Axis Bank from last 2 and half years approximately. I have tried to withdraw Rs.10000/- from City Union Bank ATM on 04/02/2013, at 08:30 PM approximately. After few minutes(at about 1 to 2 mins) the ATM shows a message like "Transaction Timed Out". After that i have withdrawled Rs.7500/- and Rs.3500/- respectively from the same ATM, this time i got money. After Transactions i have got the message like the first amount Rs.10000/- also debited from my account. After that i went to home and sent a compalaint mail to AXIS Bank about the issue. In the early morning of next day(05/02/2013) i got a message Rs.10000/- has been credited to my account. Then i got so much relief, but The next day(06/02/2013) i didnt check the balance and didn't done any transactions. On 07/02/2013 i came to office in the morning i logged into AXIS Bank Internet Banking then i noticed that Rs.10000/- has been debited from account on 06/02/2013, but i didn't get any transaction SMS for that in the mobile. Then i immediatel called the customer care and gave the compalint about the issue. They said that with in 7 working days the problem will be solved and gave the complaint number. if the transaction amount has not been credit to my account i need to call the Customer Care once again on 8th day. So what should i need to do now to get my money back? Please suggest me...

my contact mail id : [protected]@gmx.com