Axis Bank Complaints & Reviews

Bank has given me credit card by saying that I am a lucky customer and bank will not charge any joining fee or monthly fee. On this condition I have accepted credit card.
I have received my credit card bill. Bank has charged me joining fee. I had talked to their customer executive office. They had generated me req. no(req no is 6584280) when I had called them first time.they said my req is approved when I called them second time. and still they have charged my joining fee.

they have given me new Interaction number[protected].they are not taking my problem seriously and want me to pay joining fee.

bank has done fraud to me and I want cancellation on joining fee.

See what reply the bank has given to me. This indicates that some sort of customer cheat process is going on in online transactions. How could we consumers be safe against such frauds. A site (ebay) mentions emi facility on Axis credit card, now the transaction is done, the bank says there is no such tie up with ebay. Worst the site( ebay) also charges emi processing fees and customers like me get billed for entire amount including the emi processing fees in one single month- This is simply absurd. As per conversation below bank is asking me to speak to Ebay. And ebay is asking me to visit bank as they say that they have processed the emi and now it is banks responsibility to convert it to EMI. Its end of month now since I am debating on this issue of emi facility and surprisingly ebay is quite on this and Axis is trying its best to avoid taking any moral/legal responsibility for such frauds.
What is more surprisingly - that ebay is still continuing the emi offer with Axis credit card in emi payment option and Axis is silent while Ebay is minting money by cheating customers.

BANK's Reply below:

Dear Mr. Kavade,

This is with reference to your e-mail with regards to 0 % EMI offer for e-bay purchase done:

We need to clarify that, Axis Bank does not have any offer / tie up with E-Bay to provide the purchase amount into easy EMI @ 0 % interest as stated from your end.

However, we would request you to kindly take up your complaint with the merchant as the offer is been done from the merchant's end and not by Axis Bank.

We also need to inform that, Axis Bank credit card has been the mode of payment towards the purchase done on E-Bay website by the cardholder.
Further, the EMI facility is available to the new customer(s) also for the minimum purchase of Rs. 2, 500/- done on their card account.

Further, the emi tenures are for 03, 06, 12 & 24 months respectively for only retail transactions and not for any other cash withdrawal / total outstanding due/ Balance transfer on the card account.

However, incase if the customer wishes to avail the EMI for his purchases done in future then the customer needs to ensure that there should be no cheque return charges in last 03 months to his card account.

We also need to clarify that, the total reward points would be purged off once the transaction is been converted into EMI facility and the posting date should not be more than 20 days old.

Further, there would an processing fee of Rs. 150 or 1.5% of the principal amount (whichever is higher) as a one time fee that would be levied to your card account and there would be a service tax @ 10.30 % on processing fee, EMI interest.

However, if the customer wishes to pre-close the EMI facility before the tenure opted then he would be charged with Foreclosure charges @ 3 % of Principal (EMI) outstanding.

In the light of above clarifications, we trust we have answered your query with regards to EMI facility available on your Axis Bank Card Account with regret to accommodate your request further and seek your co-operation on the demand raised at your end.

For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers[protected],[protected],[protected].

We appreciate your time and business.

Thanks & Regards,
Grievance Redressal Cell.
Axis Bank.

Further communication sent to me by Bank - Truly disappointing.

Dear Mr. Kavade,

This is with reference to your e-mail dated August 28, 2012:

We need to reiterate that, basis our earlier e-mail we had informed that the emi offer is not been offered by Axis Bank however the customer has the option of converting his any purchase above Rs. 2, 500 within 30 days of the purchase done and the internal policies / norms of the card are been met.

Further, we need to state that there has been no offer of making the purchase / converting the purchase done at ebay from our end and the needful has to be done from the merchant's end.

Post receipt of the required note from the merchant bank the emi conversion would be done on your credit card basis the offer provided by the merchant.

In the light of above clarifications, we regret our inability to accommodate your request further and would seek your co-operation on the demand raised at your end.

For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers[protected],[protected],[protected].

We appreciate your time and business.

Thanks & Regards,
Grievance Redressal Cell.
Axis Bank.

One more thing I would like to mention..
I visited the the Axis bank operations office at Ahmedabad a month back when this issue started.
Their employee told me that I have to wait for 10 days and check if EMI is converted later on.

And now Axis has altogether a new answer..????

Further to update on this issue - Surprise surprise -- I got my credit card bill and at the end of my email there was ad by AXIS for 0% emi on ebay purchase for 3 and 6 months. Based on this I again sent an email to greviance cell on 14 th Sept. See the conversation below. I am still with no solution.


Samir K [protected]@gmail.com
Sep 14

to grievancecell..
Dear All,

This is with extreme grievance i am writing email. As per your trailing email - you say that Axis does not have any tie up with ebay for emi option. Please refer the attachment received in my email from axis bank. It is the monthly credit card bill. At the end of page you are clearly advertising ebay purchase 3 or 6 month emi option and on other side you are replying to customer that you do not have any such scheme.

Reply to above is coming everyday " We need to days to process and have initiated an enquiry why this offer was not given to me by axis marketing department.. Shocking cheaters..


grievancecell.[protected]@axisbank.com
Sep 17

to me
Dear Mr. Kavade,

This is with reference to your e-mail dated September 14, 2012:

We need to inform that, basis your marketing pamphlet been received at our end we have initiated the complaint with our marketing team to know the reason for marketing offer not been honored on your card account vide complaint number# 6752042.

Further, we would request you to kindly allow us 08 working days to get back to you with the status of request initiated at our end.

Your co-operation in the interim is highly appreciated.

For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers[protected],[protected],[protected].

We appreciate your time and business.

Thanks & Regards,
Grievance Redressal Cell.
Axis Bank.

Dear Customer,

This has reference to our e-mail dated 14/09/2012 to you regarding your credit card account.
Your request is under process and we are looking into the same.
Kindly allow us 02 working days to confirm the status.

For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers [[protected],[protected],[protected] and[protected]chargeable and accessible outside India as well)].

We appreciate your time and business with us and we assure you the best of our services.

Regards,

Customer Service Desk

AXIS Bank - Credit Card Center


Above email is coming since a week and customers like me are suffering as the amount involved is really big for me. I need solution.

The EMI option is interest-free for the customer. Please note that the full amount will be charged on your card on the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will happen subsequently. If your card's billing date falls within those 7 working days, you need to pay only the EMI amount to the bank.
Such EMI transactions are at the discretion of your credit card issuing bank. If you have any queries about the EMI plan, we suggest you get in touch with your bank.

ON 27 MORNING OF JUN 13, I GOT A CALL FROM AXIS BANK HEAD OFFICE LOCATED AT WORLI IN MUMBAI, A REP OF THAT BANK GAVE A CALL TO ME THAT Rs 4000/ HAS BEEN DEDUCTED FROM MY SAVING ACCOUNT. THAT REP CONFIRMED TWICE FROM ME THAT I HAVE DONE ANY FINANCIAL TRANSACTION OR NOT. I GAVE A CLEAR CONFIRMATION THAT I HAVE NOT MADE ANY TRANSACTION. SAME DAY A MADE A VISIT TO MY BANK WHERE MY ACCOUNT IS AND THEY ALSO CONFIRMED IT THAT FINANCIAL TRANSACTION HAS BEEN DONE FROM ACCOUNT. MY SAVING ACCOUNT NO IS [protected] & MY NAME IS PRAVEEN KUMAR YADAV. MY S/B ACCOUNT IS FORT BRANCH, MUMBAI.

WITH WARM REGARDS,

PARVEEN KUMAR YADAV

Fist thing first, now that we are aware we can do make free withdrawals from the other bank ATM's, subject to a maximum of five transactions per month, I will suggest you to check and verify with the mini statements or the mobile notifications you get once you withdraw cash from an ATM.

Secondly, it is pity of the bank employees that they do not entertain their customer and you should write an email to customer.[protected]@axisbank.com. They have been good, at least to me, for this matter.

Lastly, you need to provide and verify your banking credentials in order to access your account when you call the toll free helpline number, as it makes sure you are the correct and legitimate person to be provided the details about your financial details, I am sure you would not want any mix-ups with that! Just make sure you are making the call to the correct number, though.

Good Luck!