Axis Bank Complaints & Reviews

ear Sir/Madam,

My Credit Card no [protected] statement dated May 10, 2012..Please note that we have already sent a copy of proof of only a single transaction by the merchant VMSS (a copy is attached herewith).

However, it may be noted that we have not been credited twice by VMSS which confirms just one transaction.The tax credit has been shown just once on the record and also on the website. (attached a proof of current date (15/05/2012) print out).

Please feel free to provide asuitable proof that the nerchant has claimed the second transaction.This is a recurring mental torture by the bank and if needed I may to approach Grahak Suraksha Seva Mandal for a necessary solution.

I would appreciate a quick response with a settlement to the issue as discussed in this mail.

I have attachments to prove the same.They are

1) Property Tax paid receipt confirmation generated once only
2) Vadodara Mahanagar Sewa Sadan website entry into the history of the property tax paid so far is also once date 17112011

3) Dispute form duly completed
4) The disputable statement for the period of 11 Oct 2011 to 11Nov 2011.
5) Tax Piad Receipt by vmss
6) Vadodara Mahanagar Sewa Sadan website entry into the history of the property tax paid so far is also once date 15052012


However, please note that I have also received just one SMS alert for the same on the day of the transaction.If the transactions were two we might have received two alerts.

I would like you to investigate and rectify into the system as this has unnecessary caused inconvenience to us and leads to an unhealthy relations.


Awaiting a prompt response as I am making the whole payment soon and expect that you reverse the above charges at your earliest.


Regards,

Sincerely,

Rakesh Patel
[protected]

Dear Sir,
On 30th April 2012 i did two transaction from ATM for a sum of Rs.500 & 200 and both the time i Didn't recive the money from ATM but my account get Cr. by bank and even after two week of this happened i didn't recived my money bank. I requested you to please take an action to get my Money back in my account. My account No. is [protected].

Hi Sir/Madam,

I'm paying housing loan EMI with 300 month of tenor for more than 1 year, but i could see my tenor gets increased due to increase in interest rates. Due which, i requested for increase in EMI with reduction in my tenor for 260 months, which i applied on March month with the request letter, filled form and cancelled cheque leaf.

But still i could see that they are deducting the older EMI amount of Rs. 20,730, where as it was supposed to be Rs. 21,697. Due to the carelessness of Bank people im facing the problem and paying the excess amount. They dint even call me and inform that your EMI cant be changed etc etc. They simply say im sorry.

I require a proper answer, why is the EMI not properly charged?. It needs to be reflected in may month with new EMI amount. If not please provide me compensation for incured loss.

Loan Account number : PHR[protected]

Thanks & Regards,
Karthik B

Dear readers

I applied for home loan to Axis Bank, Ghaziabad branch (loan a/c no Loan Account No - PHR[protected]C) thru their DSA Dashansh.

Perhaps the worst customer care and poorest of services levels are just some of experience I had in dealing with the bank and DSA. My sincere advice to be very cautious in dealing with following persons at Axis bank and in particular with Axis Bank Gaziabad Branch.

Vikas Mehan (Loan Manager)
[protected]

Ajay Hanspal (Bank Manager)
Contact: [protected]

Riddhi Sengar- riddhi.[protected]@axisbank.com

Nitin Tyagi - Nitil.[protected]@axisbank.com

The major issues in my loan dealing were :

1. The loan granted to me was not as per what I applied for. I applied for 60 months tenure and was given a tenure of 144 month which resulted in additional interest liability of 10 lacs on me. It looks like that DSA or branch at their end change the loan tenure at their end without my consent / approval. When I brought this to Vikas Mehan / Nitin Tyagi's notice, they said as per my financial eligibility, credit deptt changed the tenure to 12 years. In such case Axis bank should have contacted me and check if I want 12 years tenure and processed my application only after a written consent for revised tenure from my side.

2. The subvention letter which goes to builder alongwith payment cheque was not sent and after 3 month of rigorous followup with Vikas Mehan, Ajay Hanspal and customer care executive, it was delivered with a delay of 3 months. Builder levied a penalty of Rs 50,000 on me due to late submission of subvention letter.

3. The security cheque (which should not be deposited, its only for security in case of default by borrower) was deposited and amount transferred to Axis bank. However, money was transferred back to me after a 2 months of follow-up with Vikas Mehan & Ajay Hanspal.

It is quite astonishing that a financial institution making such glaring mistake, that too, one after another and till date, there is no response from the bank to solve this issue.


Prashant Jain
prashant.[protected]@rediffmail.com

Hi,

My name is Jiljil Prasad and I am from Bangalore.
I have applied for personal loan in Axis bank. The person name Mr Srinivas (Mobile:[protected], has brought all the relevent documents where customer need to be signed and he collected from me all the relevent documents including 6 cheque leaves.

But the address verification got failed as I was out of station when they came for verification.
So the loan application got rejected. I asked Mr Srinivas to cancel the application and return back my cheque leaves.
He conveyed me that he will send the cheques through courier. He promised me on 1st week of April 2012.
And today's date is 8th May 2012.Till now I didnt get my cheque leaves.

What I was trying to say here is beware of this guy who is approching you for loan. (Mr Srinivas (Mobile:[protected].


Jiljil Prasad

THE COMPLIANT IS REGARDING POD NO B55351093 DATED 27TH MARCH 2012. THE PACKET HAS BEEN DESPATCHED FROM BOMBAY AND REFLECTING DELIVERED WITHOUT ANY DETAILS IN TRACKING SITE.
ON ENQUIRY TO YOUR NO[protected], IT WAS ASSURED THAT SATISFACTORY REPLY WILL BE PROVIDED HOWEVER IT IS HIGHLY REGRETTED THAT THE PHONE CALL IS BEING DISCONNECTED AFTER HEARING AXIS BANK FOR 5 TIMES.

IMMEDIATE REPLY IS EXPECTED ON THE PART OF COURIER AGENCY, AS THE CUSTOMER IS IRRATE ON THE ISSUE THAT THE ARTICLE HAS NOT BEEN RECEIVED TILL DATE.
CONTACT ON[protected]

Hi
I had applied for Power home loan on feb 2012 in gurgaon sec 14 branch.
As per conversation with loan advisor and his manager (Mr Suwan) they were going to disbuesh my loan on
march 28,2012. but they stop processing my loan due to end of financial year i.e 31 march 2012
in april they told me that in bank due to aprisal no one is working so we are not able to process this loan.
i used to call the advisor and his manager but they responce that today bank will disbush the DD.
days were passing away from Feb to may now and his manager (Suwan) now stop picking up my call and i dont have any updation
on my loan disbushment


please help me were i can get my problem solve

Pankaj Sharma

I made a online payment on 23 mar 12 for Rs.2377/ against a electricity bill in the favour of Kesko Kanpur. the payble Amount is deducted twice from my A/c. Same is intimated to by a written complaint on 26, 29/03/12 and 01/05/12.

I made No. of calles for a quary but they have not taken any action to refund my money even after such a long time.They told me I have mailed your complainet wait for reply. they have given a id for me to log a complaint to Kanpur.[protected]@axisbank.com . same has been done by me on 02.05.12.

ashok tiwari

Dear sir on[protected] I Sunita Sahu have opened an savings A/C with axis bank ltd,branch-badambadi,dist-cuttack,at that time the bank's executive told me that there is Rs1000 min balance required in the account,from that day I have always maintained a minimum balance of rs1200 and done the transactions above that,suddenly on 24-march-2012 I have found that Rs551.50 is deducted from my bank A/C stating consolidated charges,when I done inquiry with the bank they said it was deducted in error and will be reversed on or before 24-april-2012, but to my surprise they have till now not reversed and when I done again inquiry with the bank they said it is not refundable,hence I request u to please inquiry the same and take some disciplinary actions against this fraud bank,below is my all details:
Savings Bank Account no.:[protected].
Name: Sunita Sahu
contact no.:[protected].
Bank Name: Axis Bank
Bank branch: badambadi,cuttack-odisha

Myself Deepak Kumar (DOB - 08/01/1981, Loan – Rs. 1 Lac, EMI – Rs.
3516 per month) has taken personal loan from Axis Bank during Jan 2012
and given duly filled ECS form along with blank cheques to the
satisfaction of your bank.

First EMI is debited to my SBI Bank Account on Feb 7, 2012… but the
next one is not debited to my account and hence I have to give cash
payment to your collection boy… I was surprised to see that “Cheque
Bouncing Charges” amounting Rs. 552 is debited to my account without
giving any intimation to me. It is worth to note here that I was
having sufficient balance in my SBI account for the clearance of the
EMI.

Annoying to that… I have contacted to your Delhi Loan Office
(Telephone No.[protected], one of your executive who has attended
my call has clarified that as SBI has rejected ECS request that’s why
only Axis Bank levied this charges… then I have to visit to your delhi
personal loan branch and get the same waived off.

Again the same thing happen, my third EMI is again not even hitting to
my bank... and bank has debited "Bouncing Charges Rs. 552" to my
account. I have already made cash payment to your collection boy on
April 24 and April 27, 2012... vide payment slip no. 382745 and 382746
amounting Rs. 3500 and Rs. 16 respectively..

I am having few questions from Axis Bank:

1. Why you guys have not intimated/contacted me at the time of
rejection of ECS request by SBI? … Now-a-days wherever a single Rupee
is debited to credit card/ bank account, banks tends to intimate to
customers.. for the purpose of making customer aware… for the sake of
transparency…

2. Where I am at fault?... I have given dually filled ECS form
along with blank cheques at the time of loan application… and based on
that only my loan get sanctioned. This problem is not from my end…

At last, I would request you guys to reverse cheque bouncing charged
to my account immediately and make arrangement for debit of EMI by way
of ECS to my account on due course.

The loan statement along with SBI Bank Statement is enclosed for your
information.

Rgds,

Deepak Kumar
+91 [protected]

Hi,

This is shailesh kumar .i was using credit card last 3yrs back. Now once in day 19th-may-2009, i purchased something from kaveri home applicant shop , after billing generation come to know for same item deducted thrice,so many times informed to customer care regarding this billing give me a clearance why it is happened no body response, once in a day one axis executive person come and ask the amount i told first give clearance about the three time swapping mistake from your organization. he told ok will speak to our manager first at least submit lowest amnt out of generated amount so that rate of interest will not happened further, so i have given 1000rs on 4th June, but after billing come to know they have deposited only 681rs. due to those above problem after long time waiting, once in a day ppl reach to us on 3 nov-2011 i had putted my problem in front of them he told me go for settlement whatever actual amount used and close the amount. so i did the same. now i come to know my name is in civil. so further i cant take any benefit from other bank. i want to remove my name from civil bec above problem we had faced from Axis bank. pls consider my complain and give me a suggestion further what i have to do???

Regards
Shailesh Kumar
[protected]@gmail.com

I have been a customer of the Axis Bank,sevoke road branch Siliguri for almost 7 years.
My offiice is 30 kms from the bank..when ever i call to the bank for any help regarding account balance or something else they never take calls and sometimes even after picking up the phone they ask us to wait and they dont come to resopond again.
Atlast waiting and waiting we have to cut the phone line.
This is something really not expected from such a reputated bank..
Its not possible to physically go to the bank for small informations.
As a customer i am really not satisfied from the response of the bank.
If this issue is not solved then i might even change my bank.
Customer service is really poor.

My savings bank A/c no is -[protected]. Debit card attached with this a/c was elapsed on 31/3/12. I got the another card but not the same one, but didn't get the pin yet.I contacted them and they said that they dispatched it through Xpress courie on 20/3/12 but i didn't get it till date.I am very much disappointed and astonished by the service of the Axis bank.i am attached herewith the tracking page of the courier.

Dear Sir,

My name is Rajiv Mishra and my Syndicate bank Debit card was swiped for Rs. 6,000/- On 14th Dec. in an EDC Machine of Axis Bank Cox Town Bangalore. Immediately same was voided as the payment was done through different mode. Since then i have been calling and mailed to Axis bank but still have not got any response from them regarding the refund. I have also submitted the application for the same, both to axis Bank Cox Town Bangalore and syndicate bank, New Hyderabad branch, Lucknow, but have got no response. Later Axis bank is telling that the amount has to be claimed by Syndicate bank and syndicate bank says axis have to refund the amount by themselves then only they can credit to my a/c, but i hope the amount belongs to me neither to axis or syndicate so has to come back to me. Please do the needful and i Will be highly obliged for your kind action.

Regards,
Rajiv Mishra
+91-[protected]

I had deposited a cheque in Axis Bank Whitefield branch towards my home loan part payment. The cheque was not cleared even after 40 days (I deposited the cheque on 17/03/2012 and it was not cleared until 27/04/2012) forcing me to issue a stop cheque request.

I visited the branch and they informed me that they had sent the cheque to the loans department. I called up the loans department fie times and everytime all they told me was that they would be getting back with the details.I did not get even a single call. I also mailed them multiple times and there was no response whatsoever.

This is the second consecutive time such a long delay is happening. Last time I dropped a cheque, it was cleared after 1 month. This time they did not clear it even after 40 days and I have issued a stop cheque request.

I think this is a deliberate ploy by the loans department to discourage part payment and speedier closure of the loan.

Hi,

I am using axis bank credit card from last 3 years, My credit card
limit is 20000 INR.
The bill for the March month was 1260, and I pay Rs. 1300. After that
I did'nt made any shopping. But again this month bill is Rs. 20312. As
per my knowledge From 1300 I deposited on 3rd April the amount of Rs.
500 should be credited into my account and 750 app. should be charged
as interest. But the new statement for the 24th april is 20312, that
is shocking for me.. According to me that should be of 19700. Please
look into the issue as soon as possible...
So that I can Use hassle free credit card service being provided by axis bank.
This is the third time I am facing the problem.
Credit card no: [protected].

Dear Sir/Madam,
I am havig my salary account in axis bank,Noida sec-16.On 7th/April/2012 Saturday(8 p.m) i have used there internet bank service because i want immediate transfer of money to my friends account of 1100/-Rs .I got the message on my cell phone that 1100Rs+25rs service charge is deducted from my account and my friend also got the message of receiving on her cell phone.But when next day on Sunday she checked the balanced of her account money is not tranferes.Then on monday9/april/2012,i gave written intimation to the bank and Then Mrs.Anju Gupta(assistant manager) said me to mail also the same complaint to our email id(Anju.[protected]@axisbank.com).On the same day i have mailed them and they said your money will get transfer in2or 3working days.again after 5 days i have mailed them they said it is in process.But on20th April ,again i have sent my friend to bank to talk on same issue because i am in marketing field in West Delhi so i am not able to go so far at bank because it will sufffer to my job.on that day they harass my friend lot but they didnot give me proper answer.When in evening i seen my mail on that day they sent me mail that your complaint is lodged and given me this complaint number:[protected].
Please i want Justice to recover my money.I got the loss of around2000 Rs .
Regards
Baljit Singh
[protected],[protected]

Dear Sir/Mam,

I am Binod Gupta holding an Axis Bank account no. [protected] with Lajpat Nagar branch.
I am with the bank since last 3 years & I had open my account as a zero balance account.
But, last month to be more presice 1268.45 {1150 (consolidated charges for AC) + 118.45(service charges) } had been deducted.
Then I called your customer care & surprise to know that my account had been changed from zero balance to an other account type.
They instructed me to talk to my branch & I had spoken to Ms. Nidhi on 5th March.
Now I had a conversation with Ms. Jasmit & she told me to write the mail for amount reversal.

But, I want to know that without any communication neither telephony nor electronically you how can you change my account type.
Its totatlly disobeying your norms
So, I am totally anoyed with your services & specially the communication part.
In future I will think twice before taking any service from your bank .

--

Thanks & Regards,

--
--
Binod Gupta
Mobile : +91 [protected]

once i went to ATM to take out some money and found that there was some issue with taking out the money so i went to a different ATM and the same issue happened however i found that other people were able to take out the money so i thought that its my banks server which might be down so i came home firstly the message that comes after you debit the amount comes after one day or half an hour.To my utter surprise i came back home and found two message that my account was debited 2 times with 2000 rupees where i could not get any money out of it so i had to Waite for Monday as it was Saturday where the bank customer care do not work till Monday.On Monday i gave them a call and found out that they had issue and they promised me that they will pay me the money within 7 working days so i kept calm and Waited.at that time i had 4000 rupees left on my account and i took out 1000 rupees from it so i had 3000 rupees left after few days i saw 5000 rupees on my account which i could see only after checking my account as there was no message that the amount was credited i thought that only one transaction was credited and rest will be credited later and out of curiosity i gave a call to the axis ban customer care and they said that they have credited both the amount to my account usually account to my math if 4000 gets added to my account it should become 7000 and not 5000.its a clear fraud as its a hard earned money which should not go to vain please let me know what to do

Dear Sir,
Please Change My Right Mobile No [protected] I want SMS Banking & Internet Banking My Mobile No [protected].
But Two Time Wrong Mobile No is below.
SN Right Mobile No Wrong Mobile No
1 [protected] [protected]
2 [protected] [protected]


So, That change the mobile no early
sohail ahmad
A/C No-[protected]