Axis Bank Complaints & Reviews

DEAR SIR/MADAM

I AM PANKAJ ARORA. I HAVE AXIS BANK ACCOUNT NUMBER [protected]. AXIS CHARGE 6050+SERVICE CHARGE(FOR TRANSTIONS ON SAVING ACCOUNT). WHEN COMPLAIN TO BANK MANAGER ,BANK MANAGER REVERSE 750+SERVICE CHARGE .BUT REMAIN 5300+SERVICE CHARGE , BANK WAS NOT REVERSING. PLEASE HELP ME OUT FOR REVERSING CHARGES

THANKS AND REGARDS

PANKAJ ARORA
[protected]

Dear Sir

Mai teen mahine pahle Axis bank home loan (A.B ROAD BRANCH,INDORE) me home loan ke liye apply kiya tha.axis bank ka excutive ko bulaya aur home loan ke bare me bat kiya to usne mere se document aur ek cheque (SBI-cheque no[protected] amount) le gaya maine usko cheque me bare me puchha ki abhi to aap ne loan diya nahi hai phir cheque q chahie to unho ne kaha ki ye cheque se rahe par hi login karne ke liye hai es ke bagair hamare bank me login nahi hoga aap chinta na kare agar aap ne loan nahi ho payega to aap ko return mil jayega.phir kuch dino bad unhone mujhe se bola ki aap ka loan ho jayega aap jis se proparty le rahe hai unse agreement kara ligie maine oisa hi kiya maine unko advance de kar agreement kara liya aur bank wale ko de diya jiska proparty tha uska jis bank se loan tha uska bhi detail de diya sath me unka mobile no bhi maine kaha mai out of station ja raha ho koi bhi proparty ke bare me detail chahie hoga to unse bat kar ligie ga bad me mai jab bahar se laut kar aaya to mai unse boal to unho ne mujhe aur proparty ke malick ko bhi bulaya dono sath me gaye to excutive ne apne boss se bat karaya uske bad o bolne lage ki aap ko ye loan nahi mil paye ga HDFC se inka loan hai phir mujhe ye log 20 dino tak ghumate rahe phir last me mai pareshan ho gaya aur makan malick bhi aur bola mujhe loan nahi chahie aap mera document aur cheque de do kyo ki proparty malick ko paise ki aausayakta tha aur usko dushra costomer mil gaya aur o unko sale karne lage to maine Axis bank ke excutive se apna document aur cheque retun maga to o sirf mujhe document diya aur bola ki aap ka cheque one week me mil jayega axis bank me clear ho gaya hai par chinta ka koibat nahi hai mai aap ke amount return ka request dalwa diya hai.mai intzar karta raha ek mahina guzar gaya par mera cheque nahi mila mai excutive ko phone karta tha to aaj kal kar ke talta rahta tha bad me mera phone bhi uthana band kar diya mai bahut paresan ho gaya last me mai jakar bank me aplication de diya aur bank oko 4-5 mail bhi kiya par kai bhi mujhe reply nahi aaya.
sir mai bahut paresan ho gaya ho mera koi sunvai nahi ho raha hai pl aap mera madat kare is ke liye hum aap ka sada abhari rahenge-
Chhotelal singh
OR-73,INDUS SETELLITE GEREEN,
DEWAS NAKA,INDORE.
Mobil no:-[protected]
Email:- singh.[protected]@gmail.com

I went to axis bank ATM at katjuridanga,bankura..and tried to withdraw rs 10,000 but i got a receipt telling "UNABLE TO PROCESS" and i got no money. .. then i tried to draw rs 5000 again on the same atm machine and it was successful.. but this time the receipt is showing DEDUCTION OF RS 10,000 HAS ALREADY BEEN DONE... BUT THAT TIME I GOT NO MONEY.. PLEASE TELL ME WHAT TO DO...

AXIS BANK SIGNATURE VISA POINT REDEMPTION PROCEDURE (OR LACK THEREOF) IS VERY FRUSTRATING. THERE DOES NOT SEEM TO BE AN EASY WAY TO REDEEM POINTS ONLINE. THEIR BROCHURES AS WELL AS THEIR ONLINE CATALOG
http://hindi.axisbank.com/otherapps/cardsrewardscatalogue/searchMain1.asp?q=C008...⇄

ASKS THAT USERS CALL CERTAIN NUMBERS...

"To redeem your PlusPoints, call our Customer Care on[protected] or[protected]MTNL & BSNL lines only)."

WELL, GUESS WHAT? ... NONE OF THESE NUMBERS WORK.

AND THAT'S NOT ALL!! THE CUSTOMER SERVICE NUMBER AT THE BACK OF THE CARD[protected] DOES NOT WORK EITHER!!!

SO MUCH FOR "PRIVILEDGED SIGNATURE CARD" ... ITS A SHAM

I hold a corporate salary account in axis bank for more than 4 years now. I was extremely satisfied with their service and offerings until a year back. The below incident was so much disturbing me on the fact that a behavior like that is never expected from a person or organization which served you, once, better.
For the past one year i have been seeing some amount being debited frequently, [Monthly] from my account. The amount sums up to 1000+ during this period of a year. I didn't notice this earlier because i never checked the transactions due to the trust in the bank. But when i saw it last month i was curios to know why the amount is being debited. So i called their customer service on toll free [protected]. First a lady picked up and she finally came up with the update that the amount is deducted because i had ATM transaction from other bank ATM's for more than 5 times in month. One of the offering that Axis bank had for corporate salary account is "Unlimited free other bank ATM transactions". Please see the link http://www.axisbank.com/corp_interface/CTS/CTS.html . But she kept on arguing with me that there is no such offerings at Axis bank. Either she is spoon fed on what to tell or She doesn't even know anything other than what comes out of the Computer in front of her. So i decided to drop and told her i will call someone else. Then i called a second time on the same number, this time a guy picked up. i repeated the same to him also. I also confirmed that there are a few other of my colleagues who also have the same "Gold Debit card" and none of them had this problem. this guy was so arrogant that as i was telling this to him, he didn't want to hear what i have to say. He kept on telling me same thing again again and again. At one point he muted his phone and i can't here him no more. I kept on asking if he is there for next 5+ mts. finally i said i won't drop this call until u pick it up and talk to me. Then in 2 seconds i heard the call disconnect tone.

One thing i want to bring into notice is , this i pure form of cheating. If you can't keep our money safe just say it open. I had better banks outside. The only reason i stay with you is because of the credibility you built in the first three years. But you just crushed that in one phone call.

I Manoj Prabhakar Singh Panwar applied for open a new salary account in axis bank threw the company "justdial.com" on 1 sep 2012.
It has been nearly two month and i have till not received the welcome kit containing my ATM card and pin despite of continuous reminders to the bank by me. This whole procedure has caused me great inconvenience and mental torture. bank address- noida sec-16 branch..

Kindly take appropriate action against the bank.
Thank You.

regards- Manoj Prabhakar Singh Panwar
mo. no.- [protected]
employee in just dial

I am a NRI based in Dubai and have a home loan from Axis Bank on floating rate of interest since 2008 for my apartment in Bangalore. I have been paying my EMIs on a regular basis. Recently when I checked my statement, I realised that I am being charged 12% interest on my outstanding home loan while I know most Indian banks are offering home loans at around 10.25 - 10.5% p.a.

I also got a mailer from Axis Bank offering me to transfer the home loan balance from other other banks to Axis Bank at a ROI of 10.5% and processing fee o9f Rs 5000. When I approached Axis Bank to shift my existing loan to the new interest rate, they are saying they will allow me to only at 10.75% and Rs 10000 processing fee.

Isnt this unfair. especially if I signed up at a floating rate, I should be given the best possible ROI that the bank is offering to any customer. Why am I being made to pay additional charges and interest because I am an existing customer.

Please help me. I can be contacted on sajeev.[protected]@gmail.com / +[protected]

Dear sir/Madam,

I used my SBI ATM card to withdraw Rs.400/- at Axis Bank ATM Bank street,Sultan bazar,koti,hyderabad,pin no:500 195, on 20/10/2012. But money was not dispensed. I have not received the slip also. And money was debited from my account.

SBI A/c No: [protected].
SBI Debit card no:[protected].


Thanks and Regards,
Krishnan Ramkumar,
[protected]

Today I want to deposit Cash Rs. 1600/- in my account ([protected]) and I fill the Cash voucher and then I will go the cash counter he told us that you can deposit cash via online machine i have again request him but he can't accept and told me please try then i have put the our account no. and fill the cash.machine count only 1100/- Rupee. short money is Rs. 500/-
Kindly request you please check and confirm.
Cash Description is 500X2=1000
100X6= 600
Total Rs. 1600/-

I made a fixed deposit of 30000 rupees for 1 year in Axisbank. The maturity date given was 15th October 2012. I was expecting the maturity amount to be refunded in my account on 15th October 2012 (Yesterday).

When I login into my online account, I was surprised to see that the fixed deposit is auto renewed for another 1 year and the date of maturity is 15th October 2013. No one contacted me before renewing the fixed deposit. When opening the fixed deposit, I have clearly mentioned to the bank employee to deposit the amount in my account after the maturity date.

When I call the customer care they said they cannot do anything about it and asked me to speak to bank. (This is funny customer care is nothing but a part of bank, but they are referring me to go to Axisbank and speak).

I am in need of money for writing my CCNP exams and for paying Credit Card bills. If I don't get this maturity amount, I will end up in paying huge interest rate to bank (for my credit card bill) and cannot pay my exam fee.

Kindly help me in receiving my money.

Name : N Vidya Sagar
Account number : [protected]
Bank : Axisbank
City : Chennai
Phone Number : [protected]

To

M/S AXIS BANK
CPC-DELHI: 4/6B, ASAF ALI ROAD, NEAR DELITE CINEMA, NEW DELHI-110002,

Sub:- AXIS BANK:- POWER HOME SANCTION LETTER
Approval No: Axis bank/PH_LNPHG_FLOATING/713053/RAC-DELHI
RAC/11-12 DATED- 31 DEC, 2011.

Sir,

The housing loan was asked for specific flat in multi storied building under construction at Officer City-2 at Rajnagar Extension, Ghaziabad, U.P. The residential complex is being contructed by M/S MR PROVIEW. It is construction linked payment as agreed with M/S MR PROVIEW. Before processing same, your officer visited my residence for verification and after satisfaction the loan was approved on 31/12/2011 with validity of 180 days. As asked for necessary processing fee amounting to Rs 11030 was paid vide cheque No: 880898 Dated : 23/12/2011.
Unfortunately the construction of Tower was not started within 180 days & loan was also not availed. Now the construction has been started and builder is asking for payment on construction linked plan. I approached your bank but failed to revive the loan as 180 days already passed.

Now please let me know the following:

Loan was asked for specfic project and an advanced sanction without project as such why sanction was not revived when project actually started. Why loan was sanctioned without reconsile with actual progress of construction.
Why you have acknowledged only Rs 9651.00 as processing fee when Rs 11030 was issued vide cheque as stated above.

I will wait for your quick reply so that I can do the needful action.


Thanks and Regards,


ARNAB SEN GUPTA,

E-mail ID:- [protected]@gmail.com

Mobile No: [protected]

Hello, I'm Sanjib Marak, customer of axis Bank, Tura branch Hawakhana, On 26/09/2012 I was shocked to see my account statement, on 24/09/2012 two deductions against consolidated charges for A/c & Service tax were made by Axis Bank Ltd. from my account. The deductions are Rs. 3171.89 + Rs. 392.05 in a time. what the hell is this, what system is this, is there any system or ...............................? I have never seen such type of Bank.

Hello everyone,

This complaint is to alert all the existing/prospective customers of Axis Bank Limited. I am an employee of Max Life Insurance Company Limited and have got my salary account with Axis Bank LImited at their DLF Galleria Branch. In the beginning of September '12 when I wanted to know the balance of my account I called Axis Bank's telebanking phone and stunned to know that somebody has withdrawn Rs.20,000/- from my account from Varanasi (probably with a cloned ATM card). Though I advised the tele-banker to immediately close my ATM card and lodged a complaint with Axis Bank, DLF Galleria Branch, I never got a satisfactory solution. Firstly, as a formality to take my case further, the Bank wanted me to lodge a F.I.R. with the police and make the complaint with a copy of the FIR thus received. To get the F.I.R. registered, I literally ran from pillar to post from one police station to other. When I approached the Gurgaon DLF Phase-II Police Station, the SHO advised me to approach the Gurgaon, Sector-29 police station. When I met with the duty officer (an ASI) he advised me to go to Varanasi to lodge the FIR, saying, the jurisdiction doesnt fall at Sector-29 police station, as the fraud happend at Varanasi. On much argument and debate I met withe the SHO there, who too told me that he cannot help me, but advised me to contact the DLF City-Phase-II PS. My requests, went to deaf ears. I came to know shokingly the fact that, an average Indian citizen will never get justice from the police. On my emails to the Commissioner of Police, Haryana did not elicit any response so far.

For the first time in my life, I felt pity for getting birth as an average Indian citizen without having any political clout.

On my forwarding the complaint to Ms. Shikha Sharma, Head of Axis Bank, I never received a positive response. While Ms. Shikha Sharma joined from ICICI Bank to take Axis Bank to further heights, what she conveniently fogets is the fact that persons like me helped Axis Bank's phenominal growth in such a shorter span, in one way or the other. No organization can grow this faster, without having support from the masses. Some three weeks ago, one person, who introduced himself as Rakesh, the "Nodal Officer, Axis Bank" ([protected]) called me to know about my case in detail. Though he took every detail from me and assured me of every possible help, he too conveniently forgot my case and upon my reminding him yesterday (09.10.2012) he said some lame excuses like, he was too busy with some training, etc. and if I want him to proceed with this case further, I will have to provide him with the video footage of the ATM machine from which the fraudulent transaction happened and also produce the FIR report. Happless me, cursed the moment when I thought of beginning a relationship with Axis Bank. What I understand, as compared to ICICI Bank, HSBC, Standard Chartered or any other new generation banks, Axis Bank has got the most vulnerable software system which can easily be hacked by the anti-social and frauds. Personally, a few of my friends had also shared their miseries of these sorts while dealing with Axis Bank.

Having seen no possible solutions from Axis Bank, as every responsible officer kept mum of my cries and it is not even far at sight, I have got no other options, but to forgo the loss. As the current hues and cries against corruption and the so-called social issues are at its height, what pains me the most and makes me realize with utter fear of the validity of an average Indian citizen and his value.

So my poor, average, lower/middle salaried class fellow brothers/sisterms, just a word of caution, keep away from any sorts of relationship with AXIS BANK or any of its associates in future and use other banks, which has still left some human sentiments with them, as dealing with a CHEAT would be dearly. For a social cause - try to safeguard your own rights, try boycotting votes/elections, when the election comes with much fanfare, never ever trust the political class or other elite class of society. Never ever trust AXIS BANK !! Never ever trust the corrupted police system!!

I have opened my Axis bank salary a/c on 2007. I have never do any transactions from 2010. Last month i did a transfer in that a/c, then i got to know that in that a/c 639 rs lien amount is there. Can i get my amount back and how?

Sir,
I (Ankur Shah) have saving account with Axis Bank Sendhwa from last 1 year. At the time of account opening they told me that you should maintain 2500 Rs. balance in your account and till that I have maintained that much amount in my account. Suddenly they have deducted 750Rs + Tax from my account. When I have asked reason of deduction of this amount then they are saying that from 15th June 2012 they have changed min. balance amount from 2500 to 5000 and that's why they have deducted such amount as penalty from my account and now they are not ready to return this amount. However they have not informed about this changes. Request you to get my money returned. My account no. is [protected].
My cell number is [protected] and email id is [protected]@gmail.com.
Pls help Sir.

I have a joint a/c with my husband Sagar Nair in Axis Bank since Feb'2012. On 24th Sep'12 Axis bank has deducted Rs 750.00 from my account stating thats its Consolidated Charges and also Service Tax @12.36% on Charge 92.70 has been deducted the very same day. When my husband and myself had opened this joint account we were not informed about the consolidated charges and the service tax charge. We were just told to maintain a minimum balance of Rs 5000/-
Kindly take some action against this fraud.
My number is [protected].

I am Anant Kumar from Jammu, I have a account in AXIS BANK, JAMMU they have deducted consolidated charges from my account and also tax on the consolidated charges, they charge hugely other banks offer some flexibility in account of balance activity, this is the worst bank i have ever seen, they have charges me Rs. 939 + Rs. 939 within a period of 3 months, what the hell is this, what system is this, is there any system or law.......

HI,
I have saving bank account with axis bank.axis bank has charged Rs, 1020 as consolidation charge and 160 for service charge for consolidation charge.This has done by bank without any information at the time of account opening.
my account number is-[protected].
please help me in this regard.

mohd. nawaz khan

Name: Deepika Ahuja

I had a savings account (A/C no. - [protected]) in Axis Bank(Moti Nagar Branch,New Delhi) I applied for its closure on 10,march,2012 . They made me fill a form for the same . At that time,I had Rs.5085.50 in my account . I withdrew Rs5000 from ATM and she asked me to make "a self pay cheque" to withdraw rest Rs85 . They asked for my cheque book and my Debit card . I submitted both on the same day . The clerk who was handling my account closure tore my cheque book in front of me and threw it in the dustbin . My ATM was blocked on the same day . She assured me that my account has been closed . I asked them for a receipt for the same . She again showed conformity and said that all the formalities have been done from my side and my job is over . They didn't give me any receipt for the closure . I was still getting messages (promotional or discount schemes) from Axis bank on my mobile number . I went there and asked if my account has been closed . The Operation's head assured me that there is no connection with the messages as the number is in database so I will still be getting messages even if my account is closed . Then,on 19,September,2012 , my cousin brother who was unaware of the fact that my account has been closed deposited Rs.2000 in my account accordingly which was closed and invalid . When he informed me about the same, I went to the bank and asked how can anybody deposit money in a closed account . They totally changed their statement and told me that my account is still open without my knowledge . I asked the reason , they told me your account had a balance of "50 paise " so it couldn't get closed and accordingly "quarterly low balance penalty" has been applied 'THRICE' to my account and it has Rs.2250 "in negative" . That Rs2000 has been deducted from my account . They didn't inform me that my account couldn't get closed and I was unaware of the fact that I need to withdraw "50 paise" for my account closure,they did not guided me for any procedure regarding that . They didn't inform me anything about this not only on that time but also later on . Rather they gave me a very false assurance twice . Now, they are not refunding me that Rs.2000 amount and blaming me for not withdrawing that 50 paisa .

Thank you
Deepika Ahuja
Mobile no. ([protected])

my name is sunil kumar agarwal my axis bank account number is [protected],mob no [protected] and my younger brother name is anil kumar agarwal and his axis bank account number is [protected],mob no [protected] we both have same problem...problem is,we have opened account nearly 8-10 years back it was a normal saving type account with a minimum of rs5000 to be maintained per day...at the end of every quarter we used to receive some interest from bank coz we have lil more money in account than the minimum bank requirement i.e rs5000...
now what happend on dis quarter (jul,aug,sep) is they have deducted rs1700 from my account and rs1500 from my younger brother account,and when we enquire about the deduction they said amount has been deducted coz now minimum bal is 10000 instead of 5000...after listening to their things i said i haven't informed bout the incresed minimum balance so i want my balance back,bt they are not listening anything...

nw i want to say that if from last 10 years im maintaining 5000 and also getting some interest so y cant i maintain 10000 if have informed before and if i was nt able to maintain i shoud have closed my account...i haven't received a single msg frm their side about increasing min bal. nor i have received any letter frm their side...dis is just frustrating...if im not getting my balance back certainly m closing my account v.soon n even in my family we have 6 account in axis bank,all 6 will be closed v.soon if i donn get my bal refunded...