Axis Bank Complaints & Reviews

My complaint is on AXIS Bank regarding my salary account which was used by someone else. I have lodged a complaint by calling the customer service and got a complaint No.-6921015 on 2nd November 2012.
I joined ACS on 17th September 2012 and had to open a new account at AXIS Bank as they don't have tie up with any other bank. I asked to transfer my salary at CITIBANK Suvidha account as I have been an account holder from last 7 to 8 years with CITIBANK and got my salary credited from my previous employers for whom I worked for like Convergys, AON Hewitt etc. My account was active and I got my debit card and the ATM pin number in a sealed pack envelope. I received my cheque book on 27th September 2012 at my office address from the mail room and after that I didn't receive anything else from the bank at my office address or at my home address till date (13th November 2012). I didn't receive any message in my mobile number which I mentioned while filling the application form.
I got my first 13 days salary of September in the account and I used my ATM for the first time in the first week of October 2012 to withdraw money as I had to pay my rent. But I didn't receive any sms in my mobile which ideally should be sent automatically as the number was mentioned clearly. The application form was filled with all the details(Id Proof-Voter Id)as assisted by two representatives at our office premises at the time of joining the company.
My salary for the month of October was credited on 31st October and was debited on the same day in 5 transactions for online Airtel purchase/Mumbai which I came to know when I took out a Mini Statement at an ATM in East Of Kailash. I lodged my complaint at customer service desk and went to a Police Station at Sector-58,Noida but they declined my request to lodge an FIR saying that bank is responsible to investigate this type of matter. I visited the Main Branch of AXIS Bank at Connaught Place in Statesman Building, Barakhamba Road and had a word with the Branch Manager explaining the whole story. She responded saying that an investigation will be done which can take 15 to 30 days and then she got my debit card deactivated. I was told that the investigation report will be conveyed to me through email and at present they can't help me in this matter.
I received an email from Ritika Juneja,Senior Manager on 10th November mentioning as below:
"We would like to clarify that the transactions done through Verified by MasterCard Secured Code are secured transactions and the same cannot be done unless the person possession of all the aforesaid details, which are confidential in nature and known only to the cardholder unless the cardholder divulges the same to a third party. It appears that in present case you might have divulged all the aforesaid details to some third party, which resulted in aforesaid transaction from your account. You are solely responsible for maintaining the confidentiality of your password, registration data and other verification information established by you with MasterCard Secure Connection.Axis Bank will not be liable for any loss or damage, if any arising from your failure to cope up with the Terms of Service."
I want to sue the bank for such a service they provide to the people who trust them that their money is safe in there hands. I had no access to internet banking as my phone was not registered. Moreover,this is new account and I was waiting for my complete salary as Diwali festival was approaching and I had to send money to my parents as my Dad is retired and my Mom is a housewife and they are more than 60 years old staying in Kolkata.
They care a damn because we are weak and from a lower class family and they are corporate entities who can suppress if any mistake is done from there end. I explained them clearly that I don't have access to online banking and didn't receive anything else apart from a debit card and an ATM pin.
I was in office and we don't have access to internet on the floor and I didn't receive any message in my mobile. Then how can I know that my salary got credited,moreover, I have a Vodafone connection and the transaction were made at 9PM on 31st October for Airtel in Mumbai. The transaction details are mentioned below:

1)31/10/2012 PUR/AIRTEL BILLDESK/MUMBAI/311012/21:35 10,000.00
2)31/10/2012 PUR/AIRTEL BILLDESK/MUMBAI/311012/21:44 2,000.00
3)31/10/2012 PUR/AIRTEL BILLDESK/MUMBAI/311012/21:46 2,000.00
4)31/10/2012 PUR/AIRTEL BILLDESK/MUMBAI/311012/21:37 10,000.00
5)31/10/2012 PUR/AIRTEL BILLDESK/MUMBAI/311012/21:39 10,000.00

Please help me to get my money back as I can't afford to loose that as I am already in debt and I had to borrow money from my friend to pay my rent this month.

Thanks.

With Regards,
AMITAV PAUL.

I am truly dissapointed by the services provided by Axis bank credit card.
I have submitted a complaint earlier three months back with consumner court but still no solution. Even Axis Bank has accepted that something wrong has happened, but none of official is interested in solving customer's problem. Further to my complaint each time I am writing to grievience cell and I am fed up of same reply again and again. Please see below reply of Axis. Customers like us seems there is no place for justice against something wrong happening to us.

Bank's Reply to my email: [along with other communications: - Would be glad if someone from forum could guide me in correct way to fight against such wrong deeds. No matter what, I will keep on trying and fighting till I get any result.
_______________________
Dear Mr. Kavade,

This is with reference to your e-mail dated November 24, 2012:

We would need to clarify that we were not in receipt of any request from the merchant (E-bay) to convert your purchase into easy EMI scheme as stated in the mailer received at your end.

However, since the purchase amount was not been converted into easy EMI we would request you to kindly liase with the merchant for refund of the Processing Fee levied to your card.

Further, we would get back to you with suitable response for the non-conversion of EMI as stated in next 02 working days to you.

Your co-operation in the interim is highly appreciated.

For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers[protected],[protected],[protected].

We appreciate your time and business.

Thanks & Regards,
Grievance Redressal Cell.
Axis Bank.


[protected]----Original Message[protected][protected]
From:Samir K[[protected]@gmail.com]
Sent:11/24/2012 2:05:26 PM
To:grievancecell.[protected]@axisbank.com
Subject:Re: Re: Re: AXISIBRM=[protected] Complaint received through consumer complaints forum: SAMIR KAVADE


It is over a month and no satisfactory outcome on trailing issue so far has been received. Kindly revert.


On Mon, Sep 17, 2012 at 12:41 PM, wrote:

Dear Mr. Kavade,

This is with reference to your e-mail dated September 14, 2012:
We need to inform that, basis your marketing pamphlet been received at our end we have initiated the complaint with our marketing team to know the reason for marketing offer not been honored on your card account vide complaint numberNo. 6752042.
Further, we would request you to kindly allow us 08 working days to get back to you with the status of request initiated at our end.
Your co-operation in the interim is highly appreciated.
For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers[protected],[protected],[protected].

We appreciate your time and business.

Thanks and Regards,
Grievance Redressal Cell.
Axis Bank.


[protected]----Original Message[protected][protected]
From:Samir K[[protected]@gmail.com]
Sent:9/14/2012 11:14:01 AM
To:grievancecell.[protected]@axisbank.com
Subject:Re: Re: AXISIBRM=[protected] Complaint received through consumer complaints forum: SAMIR KAVADE



Dear All,


This is with extreme grievance i am writing email. As per your trailing email - you say that Axis does not have any tie up with ebay for emi option. Please refer the attachment received in my email from axis bank. It is the monthly credit card bill. At the end of page you are clearly advertising ebay purchase 3 or 6 month emi option and on other side you are replying to customer that you do not have any such scheme.


Please revert back positively. I have been forced to pay entire emi amount in one single bill. How is this justified?
I need the money credited to my account immediately.


On Tue, Aug 28, 2012 at 5:52 PM, wrote:

Dear Mr. Kavade,

This is with reference to your e-mail dated August 28, 2012:
We need to reiterate that, basis our earlier e-mail we had informed that the emi offer is not been offered by Axis Bank however the customer has the option of converting his any purchase above Rs. 2,500 within 30 days of the purchase done and the internal policies / norms of the card are been met.
Further, we need to state that there has been no offer of making the purchase / converting the purchase done at ebay from our end and the needful has to be done from the merchant s end.
Post receipt of the required note from the merchant bank the emi conversion would be done on your credit card basis the offer provided by the merchant.
In the light of above clarifications, we regret our inability to accommodate your request further and would seek your co-operation on the demand raised at your end.
For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers[protected],[protected],[protected].
We appreciate your time and business.
Thanks and Regards,
Grievance Redressal Cell.
Axis Bank.


[protected]----Original Message[protected][protected]
From:Samir K[[protected]@gmail.com]
Sent:8/28/2012 9:21:51 AM
To:grievancecell.[protected]@axisbank.com
Subject:Re: AXISIBRM=[protected] Complaint received through consumer complaints forum: SAMIR KAVADE



Dear Customer grievance team,


Please find below reply from ebay. Please provide clarification to this. What is going on?


eBay sent this message to Kavade, Samir (kavade1984).
Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay.
RE: Paying for items







Hello Samir,

Thank you for writing to eBay India Customer Support.
As we saw that your query is of transaction which is converted into EMI.
We would like to explain you how the EMI process on eBay works:
1. Firstly, the EMI option has been chosen by you on the eBay site, it would actually be offered to you by your credit card issuing bank.
2. Hence, when you pay via credit card, the complete amount for that transaction would get blocked. And that is why you see the charge for the complete amount in your credit card.
3. But the amount would be deducted in the EMI format by your credit card issuing bank. Thus if you would check your monthly credit card statement, the amount would be shown as charged in EMI from the next month statement.
4. You are required to pay only the installment amount which will come in your monthly statement for next 6/3 months.
So need not worry your transaction is converted into EMI.

Regards,
Rizwan S.
eBay Customer Support
______________________
[THREAD ID:1-1ZX477Y]

-----Original Message-----
From: [protected]@gmail.com
Sent: 8/22/2012 05:15:28 AM
Subject: Paying for items

Sent:[protected]:14:00.0
Subject:Paying for items
Enter item number(s[protected]
Enter your question / concernEMI payment made with convenience charges for purchase. However in my credit card bill entire amount is charged in single month. When I contact bank they say they dont have any offer of EMI with EBAY. Request immediate help. If EMI is not converted please refund my convenience charges of 512.83 rupees with interest.












On Mon, Aug 27, 2012 at 11:58 AM, wrote:

Dear Mr. Kavade,

This is with reference to your e-mail with regards to 0 % EMI offer for e-bay purchase done:

We need to clarify that, Axis Bank does not have any offer / tie up with E-Bay to provide the purchase amount into easy EMI @ 0 % interest as stated from your end.

However, we would request you to kindly take up your complaint with the merchant as the offer is been done from the merchant s end and not by Axis Bank.

We also need to inform that, Axis Bank credit card has been the mode of payment towards the purchase done on E-Bay website by the cardholder.

Further, the EMI facility is available to the new customer(s) also for the minimum purchase of Rs. 2,500/- done on their card account.

Further, the emi tenures are for 03,06,12 and 24 months respectively for only retail transactions and not for any other cash withdrawal / total outstanding due/ Balance transfer on the card account.

However, incase if the customer wishes to avail the EMI for his purchases done in future then the customer needs to ensure that there should be no cheque return charges in last 03 months to his card account.

We also need to clarify that, the total reward points would be purged off once the transaction is been converted into EMI facility and the posting date should not be more than 20 days old.

Further, there would an processing fee of Rs. 150 or 1.5% of the principal amount (whichever is higher) as a one time fee that would be levied to your card account and there would be a service tax @ 10.30 % on processing fee, EMI interest.

However, if the customer wishes to pre-close the EMI facility before the tenure opted then he would be charged with Foreclosure charges @ 3 % of Principal (EMI) outstanding.

In the light of above clarifications, we trust we have answered your query with regards to EMI facility available on your Axis Bank Card Account with regret to accommodate your request further and seek your co-operation on the demand raised at your end.

For any further assistance or clarifications, please write in to us or call us on our 24-hour customer service help line numbers[protected],[protected],[protected].

We appreciate your time and business.

Thanks and Regards,
Grievance Redressal Cell.
Axis Bank.


[protected]----Original Message[protected][protected]

Credit card EMI purchase on EBAY.in
I had purchased a costly sony zoom digicam item code[protected] through Axis bank credit card ([protected]) with EMI of 6 month option. The purchase price for item was Rs 20133/- + Rs 512.83/- as EMI charges taken by ebay . My ebay user id kavade1984.
I received the item from ebay seller after making my payments through interest free EMI option. However, I was surprised to see my credit card bill. The entire amount i.e. Rs 20133/- + Rs 512.83(EMI charges) was charged in single month to me.
I contact ebay through their customer care toll free number - They say that they have approved the EMI now the bank has to convert it to EMI. On contacting the bank, the bank says it has to be done by merchant. It is like a bull run here and there with no solution. Finally I wrote to customer care of Axis bank credit card and they are saying a whole different story - WE DON T HAVE ANY OPTION OF EMI purchase WITH EBAY
What is going on? If there is no emi option how come they charged 512.83/- as emi processing fee. Now i have to make full payment or they will charge interest which is head blowing (1.5% per month on principal - which is around 1500 per month for three months)
If any one has faced such problem and has got solution; please let me know through email given at end of this complaint. I shall be grateful to you. We have to be as a team of aware customers to fight against fraud like this. Such fraudsters get away when we keep silent.
I had made this costly purchase only because it was available for purchase under EMI option. But this type of cheat and fraud has seriously impacted my financial condition. It is almost a month salary to a person like me with a family to look after.
Can anyone suggest me what action can I take against Axis or Ebay to get what is promised to customers? I have all valid documentation from Ebay as well as bank email correspondences required to sue these criminals but dont know how to proceed.
Please write to me at [protected]@gmail.com


Samir Kavade
Mobile number : [protected]
________________________________________________________________________________...⇄

PREVIOUS TRAIL MAILS.


Dear Customer care,


Can you please explain how is this possible? Please refer below screenshot taken from Payment page.


What do i have to do to escalate this case? As you are referring me to speak to merchant and merchant says to speak to bank? Where has the customer have to go. Please refer my case to some senior person at Axis credit card division.

_____________________________________________________
On Mon, Aug 13, 2012 at 10:14 AM, wrote:

Dear Mr. Kavade,
We acknowledge your query regarding EMI conversion.
We need to inform you that, there is no offer given from Axis Bank side for EMI conversion on purchase from ebay.
Further, we request you to kindly get in touch with merchant for the same.
Thanking You,
With Regards,
Customer Service Desk
AXIS Bank - Credit Card Center
CS 181
For any further assistance or clarifications, kindly call us on our 24-hour toll free customer service help line numbers[protected]/[protected]/[protected]Toll Free) [protected]chargeable and accessible outside India as well) customer.[protected]@axisbank.com


[protected]----Original Message[protected][protected]
From:customer.[protected]@axisbank.com[customer.[protected]@axisbank.com]
Sent:8/11/2012 4:47:21 PM
To:customer.[protected]@axisbank.com
Subject:Re:Credit card EMI Charged fully in single bill



Dear Sir/Madam,
Please find the mail received from the customer and respond to customer?s external e-mail id : [protected]@gmail.com
Customer id ?[protected]

Regards,
Customer Service
Axis Bank Ltd


[protected]----Original Message[protected][protected]
From:[protected]@axisbank.com[[protected]@axisbank.com]
Sent:8/10/2012 11:42:58 PM
To:[protected]@axisbank.com
Subject:Credit card EMI Charged fully in single bill



Branch Id :
Dear Sir,

I have purchased electronic goods from EBAY india using Axis credit card EMI option for 6 EMIs. However I have been charged with the entire amount in same month.
Please help to solve this issue, ---- User mail Id :[protected]@gmail.com


[ThreadID:4295445]$DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference






--

---
Thanks and Regards,
Samir K,


[ThreadID:4295445]$DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference






--

---
Thanks and Regards,
Samir K,


[ThreadID:4295445]$DISCLAIMER:
Information contained and transmitted by this E-MAIL including any attachment is proprietary to Axis Bank Ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this E-MAIL may not reflect those of the Bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited.
If you are not the intended recipient of this mail kindly delete from your system and inform the sender.
There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference .






--

---
Thanks and Regards,
Samir K,

Dear Sir,

In Feb 2008, I had taken one personal loan from Axis Bank - Bangalore and My Loan a/c number is PP[protected]. They promised to give 1% Cash-Back offer for every completion of 12 installments. This has been mentioned in Sanction Letter.

In 05/08/2008 , they intentionally charged 562.00 as "Cheque Bouncing Charges", though I had sufficient balance in my savings account. After I complained, they waived off my changes on 04/04/2009. Now , I have Closed my loan account . When asked my Cash-Back Offer, Bank peoples told as there was Late Payment Happened on 05/08/2008, they can't process my cash-back offer. My question is as this was a mistake from Axis Bank (NOT able to pull money as I had Sufficient Balance in my savings account), why they can't able to generate the Cash-Back offer. I'm totally disappointed with Axis Bank and need the Cash-Back ASAP as they promised.

Thanks,
Shrabana Kumar Behera

I would like to bring to your attention that i have not received by Home loan agreement document which i'm suppose to get it long long...
time back.

I have made seveal visit to the banks , phone call etc but not received my dosumnets. Every time i write / call on phone banking new request no is created. sometime i get POD no. but its also wrong . Every time new person on phone and explaining him the whole situation from start.Its pity that after several follow-up via mail and personal visit to the bank not received my documents.


pls find my loan details for processing.

My home loan a/C no is PHR[protected]
EMI_Amt/Month is 32591.00
Dt of loan senctioned - 25th May 2012
Total Loan amount - 32,10,230
Loan taken for Property : Sukhwani Udyan, Bldg - G, Flat no.4, 1st Floor
Next to Lifestyle Cooperative Housing society,
Opp - Gawade's HP pump,Chinchwad Link Road
Chinchwad, Pune - 411033


I was not expecting this kind of support from the bank. This is my 2nd property & prior to that for my mumbai house i was with ICICI where i
had all smooth transactions.


I will appreciate to received my document on priority. Let me know to follow further any kind of process to receive my own agreement
document. I may need to think twice before advising others to go for Axis bank loan.


Rgds,
Snehal
[protected]

Consolidated charges of Rs. 3200 + service charged from June,2012 to Oct,2012 from My current Account [protected] named SHARMA SALES

To which they are not giving proper justification and also branch manager ask me that they have no time to solve my problem.

from-gaurav sharma
sharma sales
khadur sahib road nagoke. distt tarn taran.
[protected]

bank branch khadaur sahib. distt tarn taran

DEAR SIR/MADAM

I AM PANKAJ ARORA. I HAVE AXIS BANK ACCOUNT NUMBER [protected]. AXIS CHARGE 6050+SERVICE CHARGE(FOR TRANSTIONS ON SAVING ACCOUNT). WHEN COMPLAIN TO BANK MANAGER ,BANK MANAGER REVERSE 750+SERVICE CHARGE .BUT REMAIN 5300+SERVICE CHARGE , BANK WAS NOT REVERSING. PLEASE HELP ME OUT FOR REVERSING CHARGES

THANKS AND REGARDS

PANKAJ ARORA
[protected]
EMAIL ID - [protected]@yahoo.com

DEAR SIR/MADAM

I AM PANKAJ ARORA. I HAVE AXIS BANK ACCOUNT NUMBER [protected]. AXIS CHARGE 6050+SERVICE CHARGE(FOR TRANSTIONS ON SAVING ACCOUNT). WHEN COMPLAIN TO BANK MANAGER ,BANK MANAGER REVERSE 750+SERVICE CHARGE .BUT REMAIN 5300+SERVICE CHARGE , BANK WAS NOT REVERSING. PLEASE HELP ME OUT FOR REVERSING CHARGES

THANKS AND REGARDS

PANKAJ ARORA
[protected]

Dear Sir

Mai teen mahine pahle Axis bank home loan (A.B ROAD BRANCH,INDORE) me home loan ke liye apply kiya tha.axis bank ka excutive ko bulaya aur home loan ke bare me bat kiya to usne mere se document aur ek cheque (SBI-cheque no[protected] amount) le gaya maine usko cheque me bare me puchha ki abhi to aap ne loan diya nahi hai phir cheque q chahie to unho ne kaha ki ye cheque se rahe par hi login karne ke liye hai es ke bagair hamare bank me login nahi hoga aap chinta na kare agar aap ne loan nahi ho payega to aap ko return mil jayega.phir kuch dino bad unhone mujhe se bola ki aap ka loan ho jayega aap jis se proparty le rahe hai unse agreement kara ligie maine oisa hi kiya maine unko advance de kar agreement kara liya aur bank wale ko de diya jiska proparty tha uska jis bank se loan tha uska bhi detail de diya sath me unka mobile no bhi maine kaha mai out of station ja raha ho koi bhi proparty ke bare me detail chahie hoga to unse bat kar ligie ga bad me mai jab bahar se laut kar aaya to mai unse boal to unho ne mujhe aur proparty ke malick ko bhi bulaya dono sath me gaye to excutive ne apne boss se bat karaya uske bad o bolne lage ki aap ko ye loan nahi mil paye ga HDFC se inka loan hai phir mujhe ye log 20 dino tak ghumate rahe phir last me mai pareshan ho gaya aur makan malick bhi aur bola mujhe loan nahi chahie aap mera document aur cheque de do kyo ki proparty malick ko paise ki aausayakta tha aur usko dushra costomer mil gaya aur o unko sale karne lage to maine Axis bank ke excutive se apna document aur cheque retun maga to o sirf mujhe document diya aur bola ki aap ka cheque one week me mil jayega axis bank me clear ho gaya hai par chinta ka koibat nahi hai mai aap ke amount return ka request dalwa diya hai.mai intzar karta raha ek mahina guzar gaya par mera cheque nahi mila mai excutive ko phone karta tha to aaj kal kar ke talta rahta tha bad me mera phone bhi uthana band kar diya mai bahut paresan ho gaya last me mai jakar bank me aplication de diya aur bank oko 4-5 mail bhi kiya par kai bhi mujhe reply nahi aaya.
sir mai bahut paresan ho gaya ho mera koi sunvai nahi ho raha hai pl aap mera madat kare is ke liye hum aap ka sada abhari rahenge-
Chhotelal singh
OR-73,INDUS SETELLITE GEREEN,
DEWAS NAKA,INDORE.
Mobil no:-[protected]
Email:- singh.[protected]@gmail.com

I went to axis bank ATM at katjuridanga,bankura..and tried to withdraw rs 10,000 but i got a receipt telling "UNABLE TO PROCESS" and i got no money. .. then i tried to draw rs 5000 again on the same atm machine and it was successful.. but this time the receipt is showing DEDUCTION OF RS 10,000 HAS ALREADY BEEN DONE... BUT THAT TIME I GOT NO MONEY.. PLEASE TELL ME WHAT TO DO...

AXIS BANK SIGNATURE VISA POINT REDEMPTION PROCEDURE (OR LACK THEREOF) IS VERY FRUSTRATING. THERE DOES NOT SEEM TO BE AN EASY WAY TO REDEEM POINTS ONLINE. THEIR BROCHURES AS WELL AS THEIR ONLINE CATALOG
http://hindi.axisbank.com/otherapps/cardsrewardscatalogue/searchMain1.asp?q=C008...⇄

ASKS THAT USERS CALL CERTAIN NUMBERS...

"To redeem your PlusPoints, call our Customer Care on[protected] or[protected]MTNL & BSNL lines only)."

WELL, GUESS WHAT? ... NONE OF THESE NUMBERS WORK.

AND THAT'S NOT ALL!! THE CUSTOMER SERVICE NUMBER AT THE BACK OF THE CARD[protected] DOES NOT WORK EITHER!!!

SO MUCH FOR "PRIVILEDGED SIGNATURE CARD" ... ITS A SHAM

I hold a corporate salary account in axis bank for more than 4 years now. I was extremely satisfied with their service and offerings until a year back. The below incident was so much disturbing me on the fact that a behavior like that is never expected from a person or organization which served you, once, better.
For the past one year i have been seeing some amount being debited frequently, [Monthly] from my account. The amount sums up to 1000+ during this period of a year. I didn't notice this earlier because i never checked the transactions due to the trust in the bank. But when i saw it last month i was curios to know why the amount is being debited. So i called their customer service on toll free [protected]. First a lady picked up and she finally came up with the update that the amount is deducted because i had ATM transaction from other bank ATM's for more than 5 times in month. One of the offering that Axis bank had for corporate salary account is "Unlimited free other bank ATM transactions". Please see the link http://www.axisbank.com/corp_interface/CTS/CTS.html . But she kept on arguing with me that there is no such offerings at Axis bank. Either she is spoon fed on what to tell or She doesn't even know anything other than what comes out of the Computer in front of her. So i decided to drop and told her i will call someone else. Then i called a second time on the same number, this time a guy picked up. i repeated the same to him also. I also confirmed that there are a few other of my colleagues who also have the same "Gold Debit card" and none of them had this problem. this guy was so arrogant that as i was telling this to him, he didn't want to hear what i have to say. He kept on telling me same thing again again and again. At one point he muted his phone and i can't here him no more. I kept on asking if he is there for next 5+ mts. finally i said i won't drop this call until u pick it up and talk to me. Then in 2 seconds i heard the call disconnect tone.

One thing i want to bring into notice is , this i pure form of cheating. If you can't keep our money safe just say it open. I had better banks outside. The only reason i stay with you is because of the credibility you built in the first three years. But you just crushed that in one phone call.

I Manoj Prabhakar Singh Panwar applied for open a new salary account in axis bank threw the company "justdial.com" on 1 sep 2012.
It has been nearly two month and i have till not received the welcome kit containing my ATM card and pin despite of continuous reminders to the bank by me. This whole procedure has caused me great inconvenience and mental torture. bank address- noida sec-16 branch..

Kindly take appropriate action against the bank.
Thank You.

regards- Manoj Prabhakar Singh Panwar
mo. no.- [protected]
employee in just dial

I am a NRI based in Dubai and have a home loan from Axis Bank on floating rate of interest since 2008 for my apartment in Bangalore. I have been paying my EMIs on a regular basis. Recently when I checked my statement, I realised that I am being charged 12% interest on my outstanding home loan while I know most Indian banks are offering home loans at around 10.25 - 10.5% p.a.

I also got a mailer from Axis Bank offering me to transfer the home loan balance from other other banks to Axis Bank at a ROI of 10.5% and processing fee o9f Rs 5000. When I approached Axis Bank to shift my existing loan to the new interest rate, they are saying they will allow me to only at 10.75% and Rs 10000 processing fee.

Isnt this unfair. especially if I signed up at a floating rate, I should be given the best possible ROI that the bank is offering to any customer. Why am I being made to pay additional charges and interest because I am an existing customer.

Please help me. I can be contacted on sajeev.[protected]@gmail.com / +[protected]

Dear sir/Madam,

I used my SBI ATM card to withdraw Rs.400/- at Axis Bank ATM Bank street,Sultan bazar,koti,hyderabad,pin no:500 195, on 20/10/2012. But money was not dispensed. I have not received the slip also. And money was debited from my account.

SBI A/c No: [protected].
SBI Debit card no:[protected].


Thanks and Regards,
Krishnan Ramkumar,
[protected]

Today I want to deposit Cash Rs. 1600/- in my account ([protected]) and I fill the Cash voucher and then I will go the cash counter he told us that you can deposit cash via online machine i have again request him but he can't accept and told me please try then i have put the our account no. and fill the cash.machine count only 1100/- Rupee. short money is Rs. 500/-
Kindly request you please check and confirm.
Cash Description is 500X2=1000
100X6= 600
Total Rs. 1600/-

I made a fixed deposit of 30000 rupees for 1 year in Axisbank. The maturity date given was 15th October 2012. I was expecting the maturity amount to be refunded in my account on 15th October 2012 (Yesterday).

When I login into my online account, I was surprised to see that the fixed deposit is auto renewed for another 1 year and the date of maturity is 15th October 2013. No one contacted me before renewing the fixed deposit. When opening the fixed deposit, I have clearly mentioned to the bank employee to deposit the amount in my account after the maturity date.

When I call the customer care they said they cannot do anything about it and asked me to speak to bank. (This is funny customer care is nothing but a part of bank, but they are referring me to go to Axisbank and speak).

I am in need of money for writing my CCNP exams and for paying Credit Card bills. If I don't get this maturity amount, I will end up in paying huge interest rate to bank (for my credit card bill) and cannot pay my exam fee.

Kindly help me in receiving my money.

Name : N Vidya Sagar
Account number : [protected]
Bank : Axisbank
City : Chennai
Phone Number : [protected]

To

M/S AXIS BANK
CPC-DELHI: 4/6B, ASAF ALI ROAD, NEAR DELITE CINEMA, NEW DELHI-110002,

Sub:- AXIS BANK:- POWER HOME SANCTION LETTER
Approval No: Axis bank/PH_LNPHG_FLOATING/713053/RAC-DELHI
RAC/11-12 DATED- 31 DEC, 2011.

Sir,

The housing loan was asked for specific flat in multi storied building under construction at Officer City-2 at Rajnagar Extension, Ghaziabad, U.P. The residential complex is being contructed by M/S MR PROVIEW. It is construction linked payment as agreed with M/S MR PROVIEW. Before processing same, your officer visited my residence for verification and after satisfaction the loan was approved on 31/12/2011 with validity of 180 days. As asked for necessary processing fee amounting to Rs 11030 was paid vide cheque No: 880898 Dated : 23/12/2011.
Unfortunately the construction of Tower was not started within 180 days & loan was also not availed. Now the construction has been started and builder is asking for payment on construction linked plan. I approached your bank but failed to revive the loan as 180 days already passed.

Now please let me know the following:

Loan was asked for specfic project and an advanced sanction without project as such why sanction was not revived when project actually started. Why loan was sanctioned without reconsile with actual progress of construction.
Why you have acknowledged only Rs 9651.00 as processing fee when Rs 11030 was issued vide cheque as stated above.

I will wait for your quick reply so that I can do the needful action.


Thanks and Regards,


ARNAB SEN GUPTA,

E-mail ID:- [protected]@gmail.com

Mobile No: [protected]

Hello, I'm Sanjib Marak, customer of axis Bank, Tura branch Hawakhana, On 26/09/2012 I was shocked to see my account statement, on 24/09/2012 two deductions against consolidated charges for A/c & Service tax were made by Axis Bank Ltd. from my account. The deductions are Rs. 3171.89 + Rs. 392.05 in a time. what the hell is this, what system is this, is there any system or ...............................? I have never seen such type of Bank.

Hello everyone,

This complaint is to alert all the existing/prospective customers of Axis Bank Limited. I am an employee of Max Life Insurance Company Limited and have got my salary account with Axis Bank LImited at their DLF Galleria Branch. In the beginning of September '12 when I wanted to know the balance of my account I called Axis Bank's telebanking phone and stunned to know that somebody has withdrawn Rs.20,000/- from my account from Varanasi (probably with a cloned ATM card). Though I advised the tele-banker to immediately close my ATM card and lodged a complaint with Axis Bank, DLF Galleria Branch, I never got a satisfactory solution. Firstly, as a formality to take my case further, the Bank wanted me to lodge a F.I.R. with the police and make the complaint with a copy of the FIR thus received. To get the F.I.R. registered, I literally ran from pillar to post from one police station to other. When I approached the Gurgaon DLF Phase-II Police Station, the SHO advised me to approach the Gurgaon, Sector-29 police station. When I met with the duty officer (an ASI) he advised me to go to Varanasi to lodge the FIR, saying, the jurisdiction doesnt fall at Sector-29 police station, as the fraud happend at Varanasi. On much argument and debate I met withe the SHO there, who too told me that he cannot help me, but advised me to contact the DLF City-Phase-II PS. My requests, went to deaf ears. I came to know shokingly the fact that, an average Indian citizen will never get justice from the police. On my emails to the Commissioner of Police, Haryana did not elicit any response so far.

For the first time in my life, I felt pity for getting birth as an average Indian citizen without having any political clout.

On my forwarding the complaint to Ms. Shikha Sharma, Head of Axis Bank, I never received a positive response. While Ms. Shikha Sharma joined from ICICI Bank to take Axis Bank to further heights, what she conveniently fogets is the fact that persons like me helped Axis Bank's phenominal growth in such a shorter span, in one way or the other. No organization can grow this faster, without having support from the masses. Some three weeks ago, one person, who introduced himself as Rakesh, the "Nodal Officer, Axis Bank" ([protected]) called me to know about my case in detail. Though he took every detail from me and assured me of every possible help, he too conveniently forgot my case and upon my reminding him yesterday (09.10.2012) he said some lame excuses like, he was too busy with some training, etc. and if I want him to proceed with this case further, I will have to provide him with the video footage of the ATM machine from which the fraudulent transaction happened and also produce the FIR report. Happless me, cursed the moment when I thought of beginning a relationship with Axis Bank. What I understand, as compared to ICICI Bank, HSBC, Standard Chartered or any other new generation banks, Axis Bank has got the most vulnerable software system which can easily be hacked by the anti-social and frauds. Personally, a few of my friends had also shared their miseries of these sorts while dealing with Axis Bank.

Having seen no possible solutions from Axis Bank, as every responsible officer kept mum of my cries and it is not even far at sight, I have got no other options, but to forgo the loss. As the current hues and cries against corruption and the so-called social issues are at its height, what pains me the most and makes me realize with utter fear of the validity of an average Indian citizen and his value.

So my poor, average, lower/middle salaried class fellow brothers/sisterms, just a word of caution, keep away from any sorts of relationship with AXIS BANK or any of its associates in future and use other banks, which has still left some human sentiments with them, as dealing with a CHEAT would be dearly. For a social cause - try to safeguard your own rights, try boycotting votes/elections, when the election comes with much fanfare, never ever trust the political class or other elite class of society. Never ever trust AXIS BANK !! Never ever trust the corrupted police system!!

I have opened my Axis bank salary a/c on 2007. I have never do any transactions from 2010. Last month i did a transfer in that a/c, then i got to know that in that a/c 639 rs lien amount is there. Can i get my amount back and how?