Axis Bank Complaints & Reviews

I am Anant Kumar from Jammu, I have a account in AXIS BANK, JAMMU they have deducted consolidated charges from my account and also tax on the consolidated charges, they charge hugely other banks offer some flexibility in account of balance activity, this is the worst bank i have ever seen, they have charges me Rs. 939 + Rs. 939 within a period of 3 months, what the hell is this, what system is this, is there any system or law.......

HI,
I have saving bank account with axis bank.axis bank has charged Rs, 1020 as consolidation charge and 160 for service charge for consolidation charge.This has done by bank without any information at the time of account opening.
my account number is-[protected].
please help me in this regard.

mohd. nawaz khan

Name: Deepika Ahuja

I had a savings account (A/C no. - [protected]) in Axis Bank(Moti Nagar Branch,New Delhi) I applied for its closure on 10,march,2012 . They made me fill a form for the same . At that time,I had Rs.5085.50 in my account . I withdrew Rs5000 from ATM and she asked me to make "a self pay cheque" to withdraw rest Rs85 . They asked for my cheque book and my Debit card . I submitted both on the same day . The clerk who was handling my account closure tore my cheque book in front of me and threw it in the dustbin . My ATM was blocked on the same day . She assured me that my account has been closed . I asked them for a receipt for the same . She again showed conformity and said that all the formalities have been done from my side and my job is over . They didn't give me any receipt for the closure . I was still getting messages (promotional or discount schemes) from Axis bank on my mobile number . I went there and asked if my account has been closed . The Operation's head assured me that there is no connection with the messages as the number is in database so I will still be getting messages even if my account is closed . Then,on 19,September,2012 , my cousin brother who was unaware of the fact that my account has been closed deposited Rs.2000 in my account accordingly which was closed and invalid . When he informed me about the same, I went to the bank and asked how can anybody deposit money in a closed account . They totally changed their statement and told me that my account is still open without my knowledge . I asked the reason , they told me your account had a balance of "50 paise " so it couldn't get closed and accordingly "quarterly low balance penalty" has been applied 'THRICE' to my account and it has Rs.2250 "in negative" . That Rs2000 has been deducted from my account . They didn't inform me that my account couldn't get closed and I was unaware of the fact that I need to withdraw "50 paise" for my account closure,they did not guided me for any procedure regarding that . They didn't inform me anything about this not only on that time but also later on . Rather they gave me a very false assurance twice . Now, they are not refunding me that Rs.2000 amount and blaming me for not withdrawing that 50 paisa .

Thank you
Deepika Ahuja
Mobile no. ([protected])

my name is sunil kumar agarwal my axis bank account number is [protected],mob no [protected] and my younger brother name is anil kumar agarwal and his axis bank account number is [protected],mob no [protected] we both have same problem...problem is,we have opened account nearly 8-10 years back it was a normal saving type account with a minimum of rs5000 to be maintained per day...at the end of every quarter we used to receive some interest from bank coz we have lil more money in account than the minimum bank requirement i.e rs5000...
now what happend on dis quarter (jul,aug,sep) is they have deducted rs1700 from my account and rs1500 from my younger brother account,and when we enquire about the deduction they said amount has been deducted coz now minimum bal is 10000 instead of 5000...after listening to their things i said i haven't informed bout the incresed minimum balance so i want my balance back,bt they are not listening anything...

nw i want to say that if from last 10 years im maintaining 5000 and also getting some interest so y cant i maintain 10000 if have informed before and if i was nt able to maintain i shoud have closed my account...i haven't received a single msg frm their side about increasing min bal. nor i have received any letter frm their side...dis is just frustrating...if im not getting my balance back certainly m closing my account v.soon n even in my family we have 6 account in axis bank,all 6 will be closed v.soon if i donn get my bal refunded...

I took car loan from AXIS BANK a/c no. [protected].the EMI had been paid through ECS from KOTAK BANK since 2007. after completion of 3 years, in year MAY 2010, the ECS functioning was stopped due to axis bank upgradation of system . it was braught to the notice of BANK with intimation.to “customerservices.[protected]@axisbank.com”,and BANK had arrange to receive the EMI through a/c payee cheque on due date and all cheques were collected in due date by BANK representative till the end. the statement had also been submitted to me reflecting the Balance EMI ONLY.In the communication , I had specifically mentioned that the failure of ECS is the BANK PArt only and I am not going to pay any additional amount. the BAnk had admitted their fault. after the end of tenure, when I had paid all dues , they had shown 00 in balance and I contacted Bank to get NOC. the I came to know in year 2012 , that I have to pay Rs. 17000/- for ecs bouncing and daily interst on this amount is being charged if i do not pay.

Regret to inform that I had no other alternative but to pay Rs. 15,500/- plus Rs. 27/- plus Rs. 1604/- by force to get NOC. At the end of my tenure with no fault of mine. In this regard , please refer all my correspondences with “customerservices.[protected]@axisbank.com”, please be informed that the EMI of the referred loan no.[protected] had initially been paid through ECS of KOTAK MAHINDRA BANK. In June 2010 , I had found that ECS was not claimed and it was immediately brought to your notice. You had arrange to receive the EMI through a/c payee cheque on due date and all cheques were collected in due date by your representative till the end.
I need to know, in spite of receiving cheques in due time since June 2010 till aug 2012 .why Bank's system generated ECS without my knowledge and claimed Rs. 17131 after paying all EMI in due time. Why Bank had hidden that an amount in statement which was sent to me. why Bank had not mentioned that amount when I had mentioned that due to non functioning of ECS I am not going to pay any additional amount. with copy of all my letters , I need to lodge complain to Banking Lokpal as Rs. 17131 is forcefully taken by bank taking advantage of non issuing NOC

Subject:Non-realisation of Cheque for Credit Card payment

Dear Sir,

I am in regular in regular touch with Axis Bank Customer Care as well as their Grievance Cell w.e.f.10.08.2012 till today on 18.09.2012 i.e. after received a telephone from no.[protected] to my Mob.no.[protected] on 09.08.2012 at about 5.23 PM regarding non-realisation of Credit Card payment due date 30.7.12 amounting to Rs.2553.50. Regarding this I would like to brought to your kind notice that I have depositd a cheque no.204584 dt.24.7.12 on UBI,DVC Extn.Br.,Ultadanga for Rs.2553.50. But intentionally/inadvertently Axis Bank send the cheque for collection from UBI on 28.08.2012 for Rs.2553/- only, which was an ENCODING ERROR and as per guide line of RBI, due to this reason the cheque was returned. Though the mistake was made by the collecting branch of Axis Bank but they have charged various charges including interest on due.
My complaint is when I have deposit correct cheque in all respect, why I shall bare charges + interest for their fault. Kindly look into.
I also request you to please intimate me the email address of the higher authority of Axis Bank besides Customer Care / grievance Cell to whom I can described this fact for justice.

With best regards,
Manoj Kumar Roy.
18.09.2012.

1. Card no. : [protected]

2. Name : Manoj Kumar Roy

3. e-mail : 1. mkr_kaju.[protected]@rediffmail.com 2. [protected]@dvcindia.org

5. Mob.no. : +91 [protected] / +91 [protected]

my dad is out of town and he by mistakely blocked d card by speaking to customer service, as he is little lower in english, he did'nt understood the words of customer assistance, he is out of town and the card is in my name, he wants urgent cash, so i went to reactivate the card with a application,

the bank worker said to unblock from the customer assistance in GHATKOPAR EAST branch of Axis Bank.
i talked to customer assistance he said to unblock from the nearest branch.
i went back to the branch so the bank was closed as it was a saturday..............
the worst service given as well as no respect to held the customers as well as wrong informations also given..........
the person who is in emergency needing the cash urgent
and secondly as it is a rewards points a/c, i did'nt event got my check book......
and no internet fund transfer tab is availed
so this is not the way to judge as they r sitting to assist us.......
this way they are assisting..................

hi All,
I have been trying to communicate with AXIS bank home loan department since Last two weeks (loan account- [protected]) as want to foreclose the account. I tried sending mail to them - just getting complaint number no further updates i get. I also tried calling them on customer care mobile numbers, no response I get.
I am really surprised with their behavior, how can this bank survive in such tight competition.
I would suggest never doing any transactions with Axis bank, the bank is truly unprofessional
Mrunal

Dear Sir,

I AM JIGAR BHARATBHAI PATEL.
I have a savings account with Axis bank in Idar-Gujarat Branch.
My Account Number is [protected].

i was in Beed-Maharashtra (I AM LEAVE IN IDAR GUJART.) D:14/09/2012 in The Morning.
I go to the hdfc Bank's Atm and try to debit money 3to4 times but not receive and not receive any kind of receipt then i go to in bus for Jamkhed-Maharashtra, after 20mins receive sms in my mobile ''Your A/c 40658066 is debited Rs 6000.00 on[protected] a/c balance is rs 120.41. info: CASH-ATM/HDFC BANK LTD./ SAGARHEIGHTS/14"
so i ave cash in my pocket just 230.00rupees only and i stuck without money. and i try to complain in axis bank coustmot care 3times they tell me that we give you money befor 7 working days. now in Jamkhed-Maharashtra idont ave money to logging & bording and i am new in the place all over Maharashtra so i request coustmot care Ex. & Team Ledar Mr. Champak & assistant manager Mr. Viren Shing to give me my money, i dont have money but they dont care about me and they dont help me out.
and i sell my two Ring Of Silver And Go to The Pune-Maharashtra. now i have no money to go home and i dont have any option to get money and people suppot. and i am in Pune-Maharashtra Now And My Friend Complain in consumer court online....

I any thing happen With Me So It Will be Responsible Only Axis Bank and & Mr. Champak & assistant manager Mr. Viren Shing.

Now I am within for go home by free.... or some one help......

If i Will reach Back My Home So I so i want case file against the Axis Bank.
So Pls Do Reply As soon As Possible...

Call for any further information required.

Thanks & Regards
Jigar Bharatbhai Patel
Idar- Gujarat
M: +91-[protected],
Email: jigar.patel.[protected]@gmail.com

I, Venugopal Cheela taken loan from Axis bank vide Loan account no.PP[protected]. I have made my payments in time upto 2008 until I felt very sick because of multiple complications combined with heart attack and diabetic related problems. Being doctors advised me to take complete bed rest and there is no other person to look after my businesses in my absence, which was also running under losses, I forced to close all my business activities to save my life and to avoid further losses, problems, tensions & complications.

As I am a principle person with ethics, I, by myself have approached all the Banks & individuals and explained them about my health & business position by showing the documents and came to an understanding with them for pre-closure of my loans under one time settlement [OTS] against the agreed payment after reaching an understanding on the settlement amount against proper receipts which includes closing of my personal loan account with your bank which I availed wide loan account no. PP[protected]. I have settled the account as per the understanding reached figure [under OTS] of Rs.7,80,000 which includes Cash, Post dated Cheques, DDs and Credit Card through your Authorized DSA M/s. Tejaswinini Financial Services, Hyderabad in November 2008 itself.

I have demanded for loan closure / no due certificate at the time of issuing cheques on[protected] but their executives convinced me by saying that you will get no due certificate automatically after realization of above mentioned final cheque dt.[protected].

After my credit card payment I have called and reminded bank people number of times for the issuance of no due certificate but unfortunately I have not received the same and I was under the opinion anyway the loan account is closed and I have the receipts for records and stopped following up after sometime.

After closing the account in 2008, recently I have received a letter dt.[protected], stating that I have due or Rs.3,41,480. I was shocked and approached the bank immediately with the supporting documents. Again surprisingly they are also said the same. After verifying the receipts and tallied with their account, I came to know that my settlement have been cancelled due to the less payment of Rs.2 or 3000 and payment made by me is one month late as the final cheque was bounced and you have paid the same in next month. After taking required money for one time settlement they have made me fool by converting the whole amount into EMI's and calculated interest from there on to till date. So the due will become 3Lac plus. What a bank, what a bank officials. They have never intimated me the same until I approach the bank. By their own decided to do cancel the preclosure letter and taken as EMIS. I have arranged this fund from various sources to clear at once and want to be peaceful. But the bank has cheated me after taking the required amount and created me humiliation to me.

As a responsible citizen, as a good client, because of my health, business conditions, family position etc I have voluntarily come forward on my own and pre-closed the account to avoid tensions and complications but unfortunately since last several months I am facing heavy tensions because of this issue and I am in helpless condition.

Even now it is a surprise to me if really my loan account is not closed why more than 2 years bank has not approached me for EMI’s? Why your bank has collected EMI’s from one time settlement amount which I have paid? Why you have not informed me the same that we are collecting EMI’s not settlement amount if it is short? Why applying pressure on me and creating tension to me which is effecting my health? If my health is affected and in turn effects my family is your bank takes responsibility? Is it wrong that I am honestly come forward with a trust to close the account by paying the agreed amount as a settlement? See, with a good intention and to avoid EMI burden I have approached for one time settlement. This is not fair that your bank has collected the entire amount in installments, after that collecting EMI’s from that amount adding interest, charges etc.

After taking the entire settlement amount may be short fall of two or three thousands it doesn’t mean that I am defaulter. I have arranged the amount from various sources to settle the account and arranging two or more thousands is not difficult. If you have not collected entire amount from me, it's not my fault, that too myself approached to pay, if you take less amount am I responsible for that? I am not responsible for that because I have paid what your bank peopled said to me. Your people don’t collect money properly, and they will not inform to me then how would I know that still I have due of Rs.2000 or 3000. If is it so you have to see the intentions and ethics of the person. Cancelling my settlement letter and converting big amount into emi’s is nothing but cheating, creating troubles to the customers. Nobody has approached me to collect the amount since so many days by thinking customer is a fool he will go for one time settlement for one more time is very wrong and it is not advisable from reputed bank like yours. This is nothing but clear cheating and blackmailing the customers like. I don’t understand after paying full and final amount I am getting this kind of letters which affecting my health badly.

So I am writing this complaint to your goodself to know the facts and take severe action against the bank and bank officials who harassed me. Please also take action against the bank, bank officials, and the persons who are encouraging this kind of torture to the innocent people like me, without knowing the facts and background of people who lives in the society.

Cheela Venugopal

attachment: I am attaching the copy of complaint to your goodself for the information and necessary action.


To
customer.[protected]@axisbank.com
All the Concerned,
AXIS Bank


Reg: Personal Loan Account No.PP[protected]
Ref: Your letter dated 24th March 2012
Letter dated 18th November 2008

Sub: Complaint regarding demand of payment for the pre-closure of my loan account.

I, Venugopal Cheela taken loan from your bank vide Loan account no.PP[protected]. I have made my payments in time upto Septemer 2008, last amount paid before settlement is Rs.36,152 by cash towards EMI wide Receipt No.66151 dt.[protected] through your authorized DSA M/s. Tejaswinin Financial Services, Hyderabad as per the commitment.

In 2008, I felt very sick because of multiple complications combined with heart attack and diabetic related problems. Being doctors advised me to take complete bed rest and there is no other person to look after my businesses in my absence, which was also running under losses, I forced to close all my business activities to save my life and to avoid further losses, problems, tensions & complications.

As I am a principle person with ethics, I, by myself have approached all the Banks & individuals and explained them about my health & business position by showing the documents and came to an understanding with them for pre-closure of my loans under one time settlement [OTS] against the agreed payment after reaching an understanding on the settlement amount against proper receipts which includes closing of my personal loan account with your bank which I availed wide loan account no. PP[protected]. I have settled the account as per the understanding reached figure [under OTS] of Rs.7,80,000 which includes Cash, Post dated Cheques, DDs and Credit Card through your Authorized DSA M/s. Tejaswinini Financial Services, Hyderabad in November 2008 itself after negotiating with your bank officials as per the following details:

1. Paid by cash of Rs.36,15 vide Receipt No.65182 dt.[protected]

2. Paid by Cash for Rs.36,152 vide Receipt No.66151 Dt.[protected]

2. Paid by Cheque No.015276, dt.[protected] for Rs. 36,152 drawn on Bank of India.

3. Paid by Cheque No.015272, dt.[protected] for Rs. 36,152 drawn on Bank of India.

4. Paid by Cheque No.015273* dt.[protected] for Rs.1,00,000 drawn on Bank of India [*The Cheque No.015273 for Rs.1,00,000 was dishonoured and we have paid the cash for Rs. 36,152 on 30th December 2008 vide Receipt no. 36925 dt.3-12-08 and for Rs. 63,848 on[protected] vide receipt no.37457 dt.[protected]]

5. Paid by Cheque No.*015274 dt.[protected] for Rs.3,03,848 drawn on Bank of India. [*This cheque was also dishonoured and I have paid by Credit Card for Rs.3,03,848]

6. Paid by Cheque No.*015275 dt.[protected] for Rs.3,03,848 drawn on Bank of India. [[*This cheque was also dishonoured and I have paid by Credit Card for Rs.3,00,000]

We have demanded for loan closure / no due certificate at the time of issuing cheques on[protected] but your executives convinced me by saying that you will get no due certificate automatically after realization of above mentioned final cheque dt.[protected].

After my credit card payment I have called and reminded to your bank people number of times for the issuance of no due certificate but unfortunately I have not received the same and I was under the opinion anyway the loan account is closed and I have the receipts for records and stopped following up after sometime.

After closing the account in 2008, there is no communication [or] call [or] any correspondence from your bank till your letter dated 24th March 2012 for the payment of Rs.3,41,480 for the account which is closed and immediately I have called your Secunderabad branch by phone number[protected]. Even your bank people have said the same that you have overdue amount of Rs.3,41,480 if you have any queries you have to come to Secunderabad Branch with your records. So as per the conversation, I have sent my cousin Mr. Praveen to the branch to verify and get the closing certificate. But surprisingly, your system has showing the overdue of Rs.3,41,480. Your executive verified my documents and said “Sir, you have paid the last agreed instalment amount in the month of May2009 instead of Feb’2009 and that too you have paid short by Rs.3,848 that is why the settlement stands null and void. You have to pay Rs.3,41,480 compulsorily [or] you have to go for one time settlement again with my higher officials.”

As a responsible citizen, as a good client, because of my health, business conditions, family position etc I have voluntarily come forward on my own and pre-closed the account to avoid tensions and complications but unfortunately since last several months I am facing heavy tensions because of this issue and I am in helpless condition.

Even now it is a surprise to me if really my loan account is not closed why more than 2 years bank has not approached me for EMI’s? Why your bank has collected EMI’s from one time settlement amount which I have paid? Why you have not informed me the same that we are collecting EMI’s not settlement amount if it is short? Why applying pressure on me and creating tension to me which is effecting my health? If my health is affected and in turn effects my family is your bank takes responsibility? Is it wrong that I am honestly come forward with a trust to close the account by paying the agreed amount as a settlement? See, with a good intention and to avoid EMI burden I have approached for one time settlement. This is not fair that your bank has collected the entire amount in 3 installments, after that collecting EMI’s from that amount adding interest, charges etc.

After taking the entire settlement amount may be short fall of two or three thousands it doesn’t mean that I am defaulter. I have arranged the amount from various sources to settle the account and arranging two or more thousands is not difficult. If you have not collected entire amount from me, that too myself approached to pay, if you take less amount am I responsible for that? I am not responsible for that because I have paid what your bank peopled said to me. Your people don’t collect money properly, and they will not inform to me then how would I know that still I have due of Rs.2000 or 3000. If is it so you have to see the intentions and ethics of the person. Cancelling my settlement letter and converting big amount into emi’s is nothing but cheating, creating troubles to the customers. Nobody has approached me to collect the amount since so many days by thinking customer is a fool he will go for one time settlement for one more time is very wrong and it is not advisable from reputed bank like yours.

In the above said letter, you have mentioned that you have made numerous attempts in the past to contact me with a view to clear my outstanding, but you have been unsuccessful. Please understand after my one time settlement even when my cheques were bounced, we have approached by ourselves and paid by cash and credit cards. Not even single call, mail, and letter have not been received as mentioned in above Para from your bank [or] your bank officials until this letter dated 24th March 2012. After this letter only, I was very shocked when I receive this letter stating that my account was not settled.

In this letter you have also mentioned that, you have received information that “I am applying for fresh loan from other sources”. I don’t accept this and I don’t know how do you know that I am applying for fresh loan. This is ridiculous that I am going for any personal loan. How dare your people say that I am applying for a fresh loan without any proper knowledge and records. For your information, nobody will approach for any kind of loan after this bloody drama created by banks like yours. You have to take these words back, or else I will file a defamation case against your bank and bank people.

Even I have verified with CIBIL to know the status, in that also your bank has reported my settlement is not happened and informed them that I have defaulted, although I have settled my account well before 2009.

All these days I was feeling very tense, because of this I have not made any written complaint to your bank, to your ombudsman [or] to RBI ombudsman with a hope that the issue will be settled and I will be free of the problem.

Generally, any individual will tear off/destroy the any receipts after may be year and so. But fortunately I have kept these receipts even after 3 years and some safety I have atleast to quote. Please understand what would have been my position if I have not maintained the records of receipts and what I feel that “your bank has taken advantage of my innocence and goodness” and in this situation to safeguard myself, I am forced to make this written complaint to your bank and all the higher authorities of your bank, and to your banks ombudsman and ombudsman of RBI.

I have taken loans from 20 to 25 various banks and cleared the dues with one time settlement although I was admitted into hospital with a principal and good intention. But your bank and Barclays Bank only have created this kind of problem and trauma. Please refer my loan account no.[protected] with Barclays Bank for which I have given a comlaont. [I am enclosing all the records for your information]. They have given me apology letter and also ready to give compensation but I have refused.


Atleast now, your bank and bank officials have to seriously look into this complaint and have to issue the no due certificate for the personal loan account no. PP[protected] immediately and should relieve me from this issue.

My demands: I need closing letter [ no due certificate] alongwith apology letter and removal of my record from CIBIL.

Even after this, if justice is not done, I have decided to go to any extend including including filing criminal & defamation case in India and other countries, approaching press & electronic media, human rights commission, Govt of India for my constitutional rights and justice.

Thanking you

Venugopal Cheela,
Plot No.20, Kausalya Estate, Karkhana, Secunderabad – 500 009.

Request: Sometimes, I may be sick and not in a position to speak, you can call my manager Mr. Praveen on [protected] who is fully aware of this case.

Enclosed : Copy of the payment Receipts of pre-closure of the loan account no.PP[protected]
Your letter dated 24th March 2012
Letter dated 18th November 2008



Copy to the following for necessary action and justice:

Axis Bank Limited, Corporate Office,
Bombay Dyeing Mills Compound, Pandurang Budhkar Marg, Worli, Mumbai - 400 025
Tel:[protected]
Mr. Ranjith John
Axis Bank Limitied, George Town Branch, 144, Moore Street,
PARRYS, Chennai – 600001.[protected] / [protected]
Ms. Smita Nandi
Nodal Officer, Assistant Vice President
Axis Bank Limited, Axis House, Business Banking, 6th Floor, Bombay Dyeing Mills Compound, Pandurang Budhkar Marg, Worli, Mumbai – 400 025
smita.[protected]@axisbank.com
AVP (RBO) and Nodal Officer – Grievance Redressal, Axis Bank Ltd
Central Office, RBO Department, 3rd Floor, RNA Corporate Park
Kalanagar, Bandra (East), Mumbai – 400051.
nodal.[protected]@axisbank.com
Complaints Management Team
cmt.[protected]@axisbank.com.
Branch Head & Operation Head
6-3-879/B.G. Pulla Reddy Bldg., First Floor, Begumpet Road, Hyderabad 500016
Hyderabad.[protected]@axisbank.com
Branch Head & Operations Head
Ground Floor, Modi Square Door No/S.No.5-4-124/124 (8571 Old) R P Road, Secunderabad, Andhra Pradesh, Pin 500003
Secunderabad.[protected]@axisbank.com
Branch Head & Operations Head
Door No.6-3-249/6, Alcazar Plaza Road No.1, Banjara Hills Hyderabad 500034.
PriorityBankingHyd.[protected]@axisbank.com
Branch Head & Operations Head
H.No.8-2-293/82/JIii/19, Plot No. 19-Iii, Road No. 71, Opp. Bharatiya Vidhya Bhavan Public School, Jubilee Hills, Hyderabad 500 034.
JubileeHills.[protected]@axisbank.com
Ms Kalpana Vatkar
Nodal Officer
Mr. Pankaj Sharma
Senior Vice President and Head - Service Quality
Mr.Adarsh Kishore
Chairman
Ms.Shikha Sharma
MD & CEO
Ms.Rama Bijapurkar
Director
Mr.K. N. Prithviraj
Director
Mr.V. R. Kaundinya
Director
Mr.S. B. Mathur
Director
Mr.Prasad Menon
Director
Mr.Rabindranath Bhattacharyya
Director
Prof. Samir K Barua
Director
Mr.A.K. Dasgupta
Director
At Registered Office : Axis Bank Limited, "TRISHUL", Third Floor,
Opp. Samartheshwar Temple, Nr. Law Garden, Ellisbridge, Ahmedabad - 380 006

I am very dissapointed at the lack of service at the axiz bank near kakkkanad, off civil juntion. Not only the consultants poorley informed on documents required to do an address change or shifting of account from state to state but they are rude. The Manager raised his voice at me, showed no respect for my opinions or concerns and made it seem as if india was not accomodating to foregners. I am a medical student in cochin and is requirred by law by the instruction of the foregn registration office of the state to open an indian accounnt and then to treated by the staff of axiz especially the manager with such disregard. India gets many forigen visitors as well as studnets and it is service like this and made to fell insignifant that will decrease the statistics in the future. Womens rights is a major issue all over the world and for a man to be so rude and raise his voice at an unknow female when she is need or assistance to follow the FRO process in a foreign country should not occur. This inciden has left be very upset and has taken away my trust from axiz bank as a company.

DAY THE MISTAKE HAPPENED
My school opened a salary account for all teachers with Axis Bank on 28th August received a welcome SMS from AXIS

Summary of the Issue
Welcome Kit was dispatched on 29th August through Sigma Couriers however did not receive it till the 13th September, received salary credit SMS on 7th September and spoke to Bank Manager with only commitments and no results

I am not getting any help from the as they keep promising you will receive the Welcome Kit in 24 Hours with no re[censored]s

AXIS Bank - Very Poor Customer Management

My Account # 44508721

Surbhi Khanna

I am a AXIS Bank existing customer.I applied for Personal Loan from same bank by calling at the call center. The same day a executive called me and send a executive to collect my documents.I was given no updates whatsover about my status.. i kept on calling a executive .. one day he finally said my application has been rejected coz my CIBIL was n/a, OK agreed.. but the next moment he said my application is been forwarded to HDB Finance Company.I was shocked to hear that.. that without my permission how come Bank do this? After few days HDB Contacted me and a executive came for PD. When i saw my file and asked him he said a consultancy has filed yours application.

This executives work for commission with other consultancies, but in this process all my self attached copies are moving from place to place without my permission.Is the Bank responsible if my documents are misused for any reasons ?I did complained to AXIS Bank but the response was very poor.Please find the reference of Complaint as below.



Dear Customer,

Greetings from Axis Bank Linmited.

This is with reference to your request received via SR no. 399831.

We regret to inform you that, we are unable to process your request. We request you to visit the nearest Axis Loan Center and get in touch with the Sales Department.

Assuring you of our best services.

Customer Service
Axis Bank Limited.

In case of any queries, please contact us on[protected],[protected],[protected] OR email us at '[protected]@axisbank.com'.

For any loan account statement requests, you can also visit 'www.axisbank.com' -> Products ->Loans -> Online request for Loan A/C Statement.

Please do not modify subject line while replying to this email.








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Axis Bank - Grievance Redressal - First level Form
Typpe of Query:Others
Product Name:
Query Related to:
Sub Query Related to:
Exisiting Cust:Yes
Customer ID:[protected]
Customer Name:
Account Number:
Email ID:[protected]@gmail.com
Landline Number:
Office Number:
Residence Number:
Mobile Number:911-[protected]
City/State:
Branch:
Comments:I have applied for personal loan(3Lakh Rupees) via the call
center about 20 days back,the very same day a executive came to collect
my documents, i asked for the application no.he gave the receipt of
form filled (No-[protected])and gave a executive no- Ashish -
[protected]. After repeat daily calls to this guy, i was told one day
that my application is rejected coz my cibil is N/A.I was shocked when
he told me that my application is forwaded to HDB Finance Serv and now
HDB Finance Serv is considering my application. The first thing i would
like to know is how can a bank forward my documents to other bank
without my permission.If any of my documents are misused Is the Bank
responsible for it. Secondly after holding a saving account in Axis
Bank(Salary is credited into same account - Monthly Salary 33,400) and
Holding a Axis Credit Card from 4 months ,my In-House bank rejected my
plea and some other bank is considering.

Hello,

My account always take charges around 112Rs From My account & it shows DrCard Annual Chg [protected] . Please let me know is there any process by that i can save that money. And waht is that mean DrCard Annual Chg [protected].

Please let me know as soon as possible.

Thanks & Regard
Himanshu Jaiswar
[protected]

Dear All,

When my Bank account transaction is made there was no response are details will come to my number and While i am transferring the funds from my accounts Bank people will not send the Netsecure code also. 3 time i was called to Bank customer care but they people not giving a correct details for me.

Kindly help us.

Mahesha
[protected]@gmail.com
+91 [protected]
Bangalore

Hi,

I am having home loan with AXIS bank.When they increased the interest rates they did it on their wish,But now are asking for money to reduce the interest rates.For 100000 of home loan i was asked to pay almost Rs6000 to reduce the interest from 11.25 to 10.5. Also asking Rs 600 to change the ECS bank.I feel cheated and worst bank.I feel one should never take loans.The banks milk once we become their customer.

Thanks & Regards,
Rajesh S. Gujalwar.
[protected],
TRY TRY TRY YOU WILL SUCCEED

Actually i had a call from divya, and she told me that how to get the password through axis bank atm only...
but sorry to say, i was unable to generate pin no. of my ATM and it was said that i am unable to do it through ATM then they will give it to my mail id..
kindly do the needful..
waiting fr ur call.
my Phone no. is [protected]

Dear Concern,

This is regarding the purge off my AXIS bank Life Time Free Gold Credit Card No [protected] Reward Points.

On 23rd Sept'11 I called to customer care regarding my credit card reward point, at that time there are 9415 reward points,From Sept'11 as on date due to some reasons I was not able to use my card.
On dated 10 July'12 when I called to customer care regarding my points, as per Miss Rinku & Mr Arun all my points are purge off due to non usages of card since last 6 months,which is not a valid reason to purge off my reward points due to following reasons :

- My card is a life time free card, so the same is not applicable that due to non usage of card my points are purged off.
- Secondly, Neither Verbal nor written Communicated send to me regarding the same earlier, &
- Finally,the same is not written anywhere at Bank Site in Credit card / reward points Terms & Condition. (As per Bank Terms and Conditions - PlusPoints Rewards Program the reward points will only lapse if customer closed his card, but my card is currently active.)

Bank is not able to revert with proper reply & not reversed my reward points till date............

Regards,

Neeraj Gupta

Subject:Complain against AXIS Bank for Non -realisation of Cheque for Credit Card payment & Charges imposed subsequently on Credit Card A/c no. [protected]

Dear sir,
Please find the detailed correspondence as described bellow regarding under subject mentioned above.
I would like to brought to your kind notice as complain against AXIS Bank in regards to that I have deposited a cheque for Rs.2553.50/- on UBI, as payment for the month of July’12 but the same was presented by Service Branch of AXIS BANK as Rs.2553.00/-. As per guige line of RBI, the cheque was returned by UBI noting as ENCODING ERROR. They may re – collect the cheque after correction. But they were not doing this and for their fault they imposed various cherges over me. Even after several request they do not reply of my mail.
Kindly look into so that I may get relief from this mental harrousment by collecting cheque from UBI and by reversing all cherges and interest imposed on me.
With best regards.
Manoj Kumer Roy.
04.09.2012.
********************************************************************************...⇄

Subject: Acknowledgement Mail
From: customer.[protected]@axisbank.com Mon, 27 Aug '12 4:47p
To: You
Show full Headers
Dear Customer,

We acknowledge receipt of your email dated[protected] to customer.[protected]@axisbank.com

We will respond to your email shortly.

Your co-operation in the matter is highly appreciated.

Regards,
Customer Service Desk
Axis Bank-Credit Card Center

Dear Sir,
This is to inform you that 4 days has already gone from the date of received of your mail on 11.08.2012. After 4 days and during this long gape I have not receive any investigation report / outcome from your end. Cosidering the above situation I compailed to write the following facts.

I have received today on 27.08.2012 at 13.45 Hrs. of my Credit Card Statement for the period 11.07.2012-10.08.2012 amounting to Rs.11361.80/-, which includs current months Bill Rs.7669.17/- + previous month's Bill Rs.2553.50/- + other charges Rs.1139.13/- ( 1. Payment bounce charges Rs.300.00/- + ST Rs.37.08/- + 2. Late payment fees Rs.400.00/- + ST Rs.49.44/- 3. Debit interest Rs.313.82/- + ST Rs.38.79/- ). Today at about 2.15 PM I have deposited a cheque no.204583 dt.27.08.2012 for Rs.7669.17/- ( Current month's dues ) on UBI, DVC Extn.Counter Branch, Kolkata in favour of my Credit Card A/c no.[protected] at Axis Bank, Kakurgachi Branch, Kolkata.

When I have go through the Statement it is observed that on 28.07.2012 & 30.07.2012 the Cheque Payment # 204584 & Reversal shows an amount of Rs.2553.00/- only in both cases when I have deposited the cheque for Rs.2553.50/-. Here implies the causes of Cheque Bounce and for which payment for Rs.1139.13/- imposed to me. I highly object regarding these charges. Also I am not going to issue fresh cheque in liue of Bounce Cheque as the Cheque was correct in all respect which I have personally investigated.

It is my earnest request that 1st you investigate the same and re-send the cheque for collection from Bank. Then recovered the total charges of Rs.1139.13 + anthing pending add thereto from the concern responsible one and reverse all in my next Statement.

Your kind co-operation and early action in this regard is highly solicited.

With best regards,
Manoj Kumar Roy.
27.08.2012.
********************************************************************************...⇄

From: customer.[protected]@axisbank.com
Sent: Sat, 11 Aug 2012 14:41:51
To: mkr_kaju.[protected]@rediffmail.com
Subject: Re: Non-realisation of Cheque for Credit Card payment
Dear Mr. Roy,
We acknowledge your request for reversal of charges.
We have observed from our records that, as per 10th July 2012 statement the total amount due was Rs.2553.50/- and the due date was 30th July 2012, but we have not received your payment, due to which the late payment charges has been levied on your credit card account.
Hence, we regret our inability to reverse the financial charges levied on your credit card account.
We need to inform you that, we have forwarded your request to confirm the reason for cheque return to the relevant department.
We request you to kindly allow us 4 working days to confirm the status of the same.

Thanking You,
With Regards,
Customer Service Desk
AXIS Bank - Credit Card Center
CS 177
For any further assistance or clarifications, Kindly call us on our 24-hour toll free customer service helpline numbers[protected]/[protected]/[protected]Toll Free[protected]chargeable and accessible outside India as well) customer.[protected]@axisbank.com


[protected]----Original Message[protected][protected]
From:mkr_kaju.[protected]@rediffmail.com[mkr_kaju.[protected]@rediffmail.com]
Sent:8/10/2012 10:24:22 AM
To:customer.[protected]@axisbank.com
Subject:Non-realisation of Cheque for Credit Card payment

Dear Sir,
I have received a teliphone from no.[protected] to my Mob.no.[protected] on 09.08.2012 at about 5.23 PM regarding non-realisation of Credit Card payment for raising your bill period 10.6.12 to 10.7.12, payment due date 30.7.12 amounting to Rs.2553.50. Regarding this I would like to brought to your kind notice that I have dropped a cheque no.204584 dt.24.7.12 on UBI,DVC Extn.Br.,Ultadanga for Rs.2553.50 in your ATM drop box at P-153/A VIP Road, CIT Scheme-VIIM, Ultadanga, Kolkata indicating my name and mobile no. at the back side of the cheque. On receipt of telephone from the above stated no. I have personally meet with Branch Manager,UBI, where I found that the Cheque was presented in time but till today it has not been debited from my Saving Account due to ENCODING ERROR from Service Branch by Rs.0.50. It is an internal Banking error. Thats why it has been returned to the Service Branch for correction on 30.07.2012 as per their Register entry by stating the causes of returned. They have stated that there is no fault in Cheque from customer side.
I therefore request you to kindly take up the matter with the Bank for imigiate realisation to avoide any default penalty and interest cherge.
Details of my credit card is given bellow.

1. Card no. : [protected]
2. Name : Manoj Kumar Roy
3. e-mail : 1. mkr_kaju.[protected]@rediffmail.com 2. [protected]@dvcindia.org
4. Tel.no. :[protected]R)
5. Mob.no. : +91 [protected] (P) +91 [protected] (O)
6. Remarks : My own residential address is 52/1/6 Bangal Para 2nd Bye Lane,P.O.-
Santragachi,P.s-Shibpur, Howrah-711104.
Thanking you,
Yours truly,
Manoj kr.Roy.

Dear Sir,

I Shekhar Roy S/o Shri Ramdev Roy from india my PAN No. AMAPR3932N, sir i have applied a Axis Bank credit card, but my application has been declined, after declined i have also spoke to axis bank customer care he will be advised me regarding for credit card reason are Civil problem, but sir till date I have not received any loans or credit cards from any banks or companies. Sir I humbly request you kindly solve my matter on immediately, because in future i applying credit card for axis bank.

Thanking you,
Shekhar Roy
Mail id:- shekhar.[protected]@gmail.com
mobile no. [protected]