Axis Bank Complaints & Reviews

wednesday, 30.01.13.
dear sir/madam,
please be informed that my sb account at axis bank has been debited rs. 750/- + corresponding service charges, on 9/24/2012 and 12/29/2012 stating consolidated charges; without any authorisation or consent from me and without any prior intimation.
i wrote to the customer.[protected]@axisbank.com on 03.01.13 regarding this. the reply came to me promptly on 4.1.13 stating that the charges levied on my account are towards Quarterly Avg. Balance Charges.
further, i clarified to them on the same day stating that the debit towards Quarterly Avg. Balance Charges is totally unauthorised as no communication was sent before debiting such an amount and i have been maintaining more than rs. 5000/- balance throughout. hence, this has to be credited back immediately or else i am forced to take this matter to the grievance cell (the Acknowledgement Mail unique reference number is 5105876) for which no reply has come, so far. i sent a reminder on 10.1.13 also but to no avail.
i request you to note that this development is for only the last 2 quarters and no debits are found before this; even though the balance amount is rs. 5000/- throughout.
under the circumstances mentioned above, kindly direct the bank to credit the debited amount and its corresponding service charges immediately.
thanks and regards,
ramesh boregowda / [protected].
customer id :[protected].
sb account no. : [protected].

mail sent earlier to axis banks are as below:
[protected][protected][protected][protected][protected][protected][protected][pr...⇄ of [protected]@rediffmail.com




From: ramesh boregowda<[protected]@rediffmail.com>



To: <customer.[protected]@axisbank.com>


Subject: Re: Acknowledgement Mail unique reference number is 5105876


Date: Thu, 10 Jan 2013 17:10:46 IST







10.1.13.

dear sir / madam,

it is more than 5 days since i have mailed you my query.

neither any action has been taken nor any positive intimation has come since receiving the automated response as per the trailing mail.

please revert immediately.

regards,
ramesh / [protected]

On Sat, 05 Jan 2013 10:51:27 +0530 wrote
>Dear Customer,

Thank you for writing to Axis Bank.

Your request has been registered and your unique reference number is 5105876.

Request you to quote this number for all future interactions related to this particular issue.

We will get in touch with you within 2 working days.


Regards,

Service Quality Team,

Axis Bank

Mailbox of [protected]@rediffmail.com




From: ramesh boregowda<[protected]@rediffmail.com>



To: <customer.[protected]@axisbank.com>


Subject: Re: Re:unauthorised debit of rs. 750/- plus service charges on 24.09.12.


Date: Sat, 05 Jan 2013 10:29:41 IST







4.1.13.

DEAR SIR / MADAM.

please note that the debit towards Quarterly Avg. Balance Charges is totally unauthorised as no communication was sent before debiting such an amount.

i have been maintaining more than rs. 5000/- balance throughout.

hence, this has to be credited back immediately or else i am forced to take this matter to the grievance cell.

regards,

b. ramesh / mob : [protected].
customer id :[protected].
sb account no. : [protected].

On Fri, 04 Jan 2013 12:27:38 +0530 wrote
>Dear Sir, We thank you for writing to us. The charges levied on your account on 9/24/2012 and 12/29/2012 are towards Quarterly Avg. Balance Charges.
>
>Further, the service charges has been deducted at the rate of 12.36% towards the Quarterly Avg. Balance Charges. For further information regarding the above charges, request you to visit any nearest Axis Bank Branch. For any further assistance or clarifications, kindly call us on our toll free Phone Banking help line numbers[protected],[protected] and[protected] or write to customer.[protected]@axisbank.com. Customers outside India can call on our Phone Banking services by dialing[protected]Kindly note this number is not toll free) and we will be glad to assist you.Assuring you of the best of our services Thanks and Regards, Customer Service Axis Bank Ltd

[protected]----Original Message[protected][protected]
From:[protected]@rediffmail.com[[protected]@rediffmail.com]
>Sent:1/3/2013 1:31:18 PM
>To:customer.[protected]@axisbank.com
>Subject:unauthorised debit of rs. 750/- plus service charges on 24.09.12.
>
>
>03.01.2013.

dear sir / madam,

please be informed that my sb account has been debited rs. 750/- + corresponding service charges, stating consolidated charges; without any authorisation or consent from me.

you are requested to immediately credit back the same to my account under an acknowledgement to me.

awaiting your prompt action.

regards,

b. ramesh / mob : [protected].
customer id :[protected].
sb account no. : [protected].

Ramesh BoreGowda



wednesday, 23.01.13.
dear ms. Kalpana vatkar,
please be informed that my sb account has been debited rs. 750/- + corresponding service charges, on 9/24/2012 and 12/29/2012 stating consolidated charges; without any authorisation or consent from me and without any prior intimation.
i wrote to the customer.[protected]@axisbank.com on 03.01.13 regarding this. the reply came to me promptly on 4.1.13 stating that the charges levied on my account are towards Quarterly Avg. Balance Charges.
further, i clarified to them on the same day stating that the debit towards Quarterly Avg. Balance Charges is totally unauthorised as no communication was sent before debiting such an amount and i have been maintaining more than rs. 5000/- balance throughout. hence, this has to be credited back immediately or else i am forced to take this matter to the grievance cell (the Acknowledgement Mail unique reference number is 5105876) for which no reply has come, so far. i sent a reminder on 10.1.13 also but to no avail.

i request you to note that this development is for only the last 2 quarters and no debits are found before this; even though the balance amount is rs. 5000/- throughout.
under the circumstances mentioned above, kindly direct the bank to credit the debited amount and its corresponding service charges immediately.
thanks and regards,
ramesh boregowda / [protected].
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

I am user of Axis Bank credit card. At the time of sale of credit card i have not been told about the joining fees on credit card but it has been levied in my first bill which is of Rs. 1200 plus tax. Now if i do not pay the fees my CIBIL record will affect. Axis bank is not waiving off my joining fees. Please look into my grievance.

Credit card number- ***********0290
Phone number- [protected]
email id- raman.[protected]@gmail.com

Dear Sir,
My ICICI Saving bank A/C #[protected]. I tried to withdrawal RS 10000 from Thirunagar AXIS bank ATM(SIAC1091) on 12/12/2012 at 3:40PM. That Transaction number is 5579. I got the message "the transaction was successfully". In that machine I received RS 400/ only remains Rs 9600/ did not receive. I reported 2 times in ICICI bank that compliant numbers are SR[protected] on 12/12/2012 and SR[protected] on 29/12/2012. My bank ICICI replied that transaction was successful so AXIS bank was closed your request so we unable to help and ICICI gave manual printed letter to me regarding this on 24/01/2013.
Again I went to ask AXIS bank with this letter They did not like to discuss for this issue.

I have attached a letter in GIF image file format which is given by ICICI Bank for this complaint.

So Please guide me how I further proceed for this issue.

Regards,
Senthil C
[protected]@gmail.com

Dear Sir/Madam,

I have current Plot loan at IDBI bank and I have applied for transfer that to AXIS Bank. As per bank guideline i have submitted all require document to AXIS bank and they have issued sanction letter to me. after continuous follow up with representative of bank and personal visit I come to know AXIS bank can not disburse this amount due to technical/guideline are not meeting. I have asked verbal as well as in writing to give me proper justification/reason for rejection and processing fees return. As per banking internal instruction they can not return processing fee as well as reason for rejection. after multiple follow up and file complaint in banking ombudsman they have return processing fee but they are not ready to disclosed reason. which is not acceptable.

I am looking for your help to understand valid reason and claiming harassment amount to AXIS bank.

Uday Contractor
([protected])

Regarding Cancellation of Credit card.
I'm using Axis card credit card provided to me with my Saving account with Axis bank.
After completion of one year Credit card, i dnt renewed the Credit Card, and Im getting a statement of the Card renewal fees.
After putting my request on customer.[protected]@axisbank.com and providing all the required details i got reply saying that the rahul.[protected]@gmail.com email address is not registered with Axis bank; where are my all the communication bank statements and on Axis bank portal this email address is registered.

As after facing issue in registering the complaints over email i tried reaching Axis bank customer support help line for the credit card cancellation;
through telebanking support customer support number. I understand that through telebanking number i'm unable to regenerate fresh TPIN because my registered data of birth is wrongly mentioned; after registering the complaint to change my DOB they said its not possible through telebanking and i can send the passport details to customer.[protected]@axisbank.com saying for change in DOB.

Now my problem is that the Axis bank system is not allowing me to cancel my credit card nor they are having a system to take my complaint and provide my hassle free support.

Dear sir/ madam,

I am having Axis Bank Salary Account. The details of Account Number given below.

Name : Shahith Basha
Account No: [protected]
Customer ID :[protected]
Branch : Kanchipuram

I have given a request for Cheque book on 29/12/2012. Till now I didn't get any response from the Bank side. I went directly to the bank three times to ask about this. There was also no proper response. Please kindly take this complaint and make arrangements in getting the cheque book as soon as possible.

Thanks & Regards,
Shahith Basha. M.
[protected].

Hello Team,

I would like to thank you in advance for the efforts that you will make to get this issue resolved.

I have an account with Axis Bank and made an online transaction through the website http://esselworld.in/entry_rates.html on the 28th December, 2012 at 14:36 pm to book online 5 tickets for Water Kingdom which went through the payment gateway of Axis Bank and the transaction went through of what you could see in the screenshot attached and also got a booking number for the same. As per the Essel World rules I was suppose to receive an email with the tickets, however I did not. When followed up later with Mr. Umesh (a/c’s dept Essel World) with the booking number and confirmed that they have not received any amount of Rs. 4830 and asked me to check with my bank.
On calling the Axis Bank Customer Service, I was told at first to send the details to debit.[protected]@axisbank.com with all my details and the nature of my complaint. I followed my protocol and as per the rules and the email that I received from the bank till date says that if the claimant does not claim the amount mentioned above in 14 working days from the date of the transaction then the Bank will credit the funds back to the account.
So far, I haven’t received any credit in my account till date and when I followed up with the branch on Hill Road Bandra (W), they told me the same thing that they will raise a critical complaint and have not got any revert from any one so far.
I am going Out of the Country for good on 21/01/2013 and will not be able to follow up and that’s what I told the bank people as well, but they said that as per master card rules it takes 45 days for the credit to happen which I was not informed about from the start.
The matter of the fact is that I have also made the claimant speak to the Axis Bank employee Nashrin Gangani from Hill Road Bandra (w) branch who checked that the claimant acquires a/c in the same Axis Bank, but my efforts were in vain.
Hence, I am clueless and very annoyed and thought of registering an official complaint to you people, since its my money and I am not able to get it when I want it the most.
I am also attaching the screenshot of the transaction in the mail for your reference
Please help me resolve my concern at the earliest. You can contact me on the number mentioned below as I am only available till the 21/01/2013

Regards,
Darshan Parekh
Cell # + 91 [protected]

Hello ,

I have been a very loyal customer of Axis bank credit card and have been using it very extensively and never defaulted on even one payment for the last 3 years/since i started. I acccumulated about 25000 reward points to my credit. Due to my travel commitments, I could not use my card for the last 6 months but it is still active. Once I used in US about 3 months ago and the transaction was denied. So, technically, I used my card.

I called the AXIS bank customer service and requested for redemption of the points, they plainly said that ALL THE REWARD POINTS HAVE BEEN PURGED (??) due to no transactions in the last 6 months. This is ridiculus. I spent so much money to be able to get the reward points over a period of time and it is very disapponting. I have not been intimated even through an email that this would happen. Nor I have signed any agreement on this.

There are fair business practices but I dont think this is one. They could have made my card inactive rather than only punish(??) me by purging/cancelling my hard earned points which is to thir advantage. This is absolutely not a fair business. I need my points back.

- Disgruntled customer.

This bank has charged unwanted charges from my savings account mentioned above. When contacted they informed me that they have sent official communications to me regarding the transactions. But till date I have not received any letters or messages from them. Once they have deducted money from the account as I have not maintained the minimum balance. Then I have deposited cash to keep the minimum balance. I deposited Rs.5000/- in the account. Then also they are deducting unwanted charges for last three months of Rs.1350/- This is totally unfair and a public nuisance. I can not expect such things from our great India. They are not communicating anything to me. I am a common man and having a low salary and I am facing difficulty when unwanted debits are coming to my account. Sir please see this complaint very seriously as it is creating many complications for all other people also in my locality.

Savings Account No [protected]

AXIS BANK
Opp: Avabhai Highschool,
Halar Road, Valsad, Gujarat State

dear sir

i use credit card of axis bank in 2008 .when i get new card i got a offer of free airfare ticket return and i get a letter in written from bank
i use some months credit card and when i tell them to send my air ticket which is free for me then they not send
i send so many mails to them, but not get any reply
i not pay last bill of bank appx 8000 rs ..in last 2 years i get call from bank and i tell them to send my ticket and u take ur money and their employee tell us that they get back soon and give some solution
yesterday i got call from them and they again say that they settle the account so i agree and i tell them top send me ticket also
now today i got call again and they are using abuse language with me and my company staff also ..
bank employee use so many bad langaugae and also with my company staff and collegue
i wanna coplaint for this to police also and in consumer court also
so what to do please suggest and also from your site for this kind of language use wil u take any action on that
please inform

Home Loan -Sir,

MY NAME IS RANJORE SINGH ( I.A.F)

I have home loan A/c No.[protected] from Axis Bank.

Axis bank has not communicated me any change in my EMI

When i called to them at Bhandarkar Road Pune branch

AND ALSO IAM NOT GETTING THE YEARLY STATEMENT THAT HAS TO BE SHOWN FOR THE TAX DEDUCTIONS .

PLz............................. SEE INTO IT ASAP. MR RANJORE SINGH ( I.A.F)

MY ADDRESS : RANJORE SINGH (I.A.F) FLAT NO- 104 DHANLAXMI VIHAR NR , MARATHI SCHOOL, DHANORI PUNE : 411015.plz
Send
The
Email
Showing
Bifurcations of. Principal component and interest component at my email id asap. Today

MY EMAIL ID : [protected]@YAHOO.COM

CONTACT NO [protected]/'[protected]

Sir, This is in refrence to banking ombudsman order no OBN/BPL/COMP/707/[protected]/MANJEET AWAL V/S AXIS BANK LTD /DATED NOV 30 2010 AGAINST ILLEGAL LIEN ON MY S/B A/C NO: [protected] IN AXIS BANK LTD SAPNA SANGEETA ROAD INDORE (M P ).Bank had also admitted that they have imposed an illegal lien on my said a/c ,and forcely taken Rs 55000 in Aug 2010 & released after BO said order on 31 Dec 2010.This amount were deposited in bank for...

HI

This is Niraj Kacha I am a savings account holder in Axis Bank I Been Charged Rs1250/- as a Consolidation Charges and Rs 154/- as Service Charge without any Notice or Information on 29/12/2012 So i Kindly Request you to help me in getting the amount back




Niraj Kacha
[protected]

Dear Manager,

I have drawn amount of Rs. 5000/- (Five thousand rupees only)on 30 May 12 from one of Axis bank ATM and I got only Rs. 4500/- . My card is also from axis bank, i lodged a complaint in my account maintaining branch for the same on 20 Jun 12. There was no response and also as per the procedure I followed the steps given in Axis bank website . Still there was no response and they did not come back with the solution. I do not have any other option to complaint about this problem. Kindly help us to resolve like these problems in future


Thanking you,


Sincerely,

K Ravinder

Some unknown charges are deducted from my account without any clarification or without any prior notice..I have always maintained a good a/cbal in my A/c but still i dont understand that AXIS BANK have deducted 750 + 92 as Consolidated Charges from my A/c . RBI should look in to this matter andshould ask AXIS BANK to refund/ Cr the amount deducted.

Hi,

I am Ashish Kumar using Axis Bank credit card no 52417XXXXX544945 from last 1 and half years.
I am enjoying benefit of fuel surcharge waiver till Aug'12 on any transaction between Rs 400 to 4000.
But after Aug'12 such benefits is not been credited to my statement.
For example in Nov'12 I make 3 transaction from Mira Service Station Kolkata and in statement charges applicable Rs 42.13 on every transaction on Rs 1500.

I herewith attaching statement of Aug'12 for ur ref where waiver had been credited to my account when I was transacted from same station. Requesting you to plz credit all waiver during the period from Sep to Dec'12 and thereafter.

I also like to bring into ur notice that when I was complaining about the above matter through customer care help line no[protected] and[protected], they people was disconnected my phone twice when I was asked to connect me to their senior.


Regards,
Ashish
[protected]

Hello,

I am really fedup with the services of AXIS BANK, really, please cancell my card...have filed a complaint with the customer care and the axis bank guy also but all in vage...please...cancel it!

I am frustrated with the monthly rentals.....even though have never used it for even once...

I will compalint FIR against the Bank and the concerned people as it is all just to distract the customers...and fake promises.

Regards

Edc machine problem
Edc machine service is very bad

I am d.Deshakumar proprietor of "miss - u" textile show room in pallavaram.I have current account in axis pallavaram branch i got axis edc machine for more than 3 years.But recently i changed edc machine 3 times but again and again they are giving old and a machine mostly not in working condition.Regarding this i called the customer care service of axis edc but the person who speaks is totally illiterate and he dont know how to speak with a customer.They keep on send a machine which does not work properly.I have done huge transactions in axis edc but recently if its checked it will very less in my history.The person who comes from axis edc department is asking us unwanted questions like he doubt we lie.They even gave us a machine today which always shows "remove card" but we never inserted a single card in it.We afraid to do transactions in axis edc because nothing is working even keys.Its a money based machine if it does not work then i will be facing loss.
Please try to give a perfect working machine which works properly as early as possible.

Account name : miss - u
Tid : 51318045

D.Deshakumar
Mob no. [protected]

My ATM card got expire and bank sent a new card without informing me. Card and PIN was handed over to someone who is not the owner of the card without verifying ID proof. It was then misused and I lost 5000 Rs from my account. Bank is responsible for handing over such sensitive documents to correct owner. I could have lost much more due to such irresponsible behavior of bank if I would have not checked my bank account timely.

For the Loan Disbursement it took almost more than 8 Months. Gave lot of problem to me and builder then to generate APF No. it took 2 Months and after APF no its 1 Month. We are staying in Dubai and not only me there are other customers have more wrost problems with AXIS Bank.

Now without informing or giving formal letter which shows the details about the EIM and Dates and when EIM is going to start. they went to my POA and started shouting and theartning him.

This Pune Branch Axis Bank is having the most wrost staff and process.

Mangesh