[Resolved]  B Kool Air Conditioning & Refrigeration Services — Worst Service

Address: Chennai, Tamil Nadu

Worst Service & Attitude of B Kool Air Conditioning & Refrigeration Services(Service attended by Perumal -[protected])
My 1 ton Voltas Split A/C was working fine till they attended. Now it is not working (no proper cooling) after the service by M Cool Perumal accompanied by 3 laborers, on which I suspect, one should be below 18 years. His wordings through phone was mesmerizing but the actions are not value to the money. I was very much frustrated with the way they disconnected the unit and the way they cleaned. Actually the so called water pump they used is nothing but a pressure pump similar to car wash pump. But they did not remove the inner roller part of (indoor unit). Before I return some work in 10 mins they started fixing it in the wall. When I pointed out the dust & blocks, and asked about the professionalism he was saying please check at the end of the service. After an excuse I kept mum and at the end to my frustration the unit (swinging blades) still with heavy dust. I again shown the dust and asked his work. He is not at all bother about it and simply called the child labour and asked to clean it.

The upper unit was not at all cleaned & finished properly(with white cement) as they worked in the terrace I was not checking at that time( The untrained, labourers were doing it on the open terrace).

Observations:
• His phone talk was professional, but not the work.
• He is not having properly trained staff, though he was saying he was trained in Singapore.
• He is not having good attitude on quality delivery, though he is saying that he is not money minded.
• He did not clean the parts properly as he is charging for it Rs. 750/- (Full service).
• The water pump cleaning, a selling point which he claimed as unique is not serving the purpose.
• I can do the same cleaning of my own
• With untrained laborers he damaged the aluminum fins (indoor unit) by improper handling. On my questioning, he was saying it was there already. Cheater.
• He did not do the other checks ( gas level, etc) which he supposed to do.
• He left the one wire not connected to the stabilizer(earth) which I have connected later when I noticed.
• The thermostat indicator which should be placed before the aluminum fins is MISSING. I don’t know whether they have removed it or simple sued it somewhere behind the panel. As I suspect it it’s not working.
• ABOVE ALL, THE A/C IS NOT RUNNING FOR MORE THAN 5 MINS….AFTER THAT… ONLY THE FAN IS RUNNING. I did not check the cooling before I handover the cheque as I know he is not professional and I made a mistake by calling him to my home.
• Service Date: 10/10/2010 Sunday. I am planning to call some other AC technician to correct the mess which was made by Perumal of B Kool Air Conditioning & Refrigeration Services.
RESULT AFTER THE SERVICE:
MY AC is not working properly.
No cooling. That means no cooling…I am running the show with Ceiling fan with my 1 month old baby.
Money loss: Rs. 750/-
Damage to the nice A/C.
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Aug 13, 2020
Complaint marked as Resolved 
 
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    B Kool Air Conditioning & Refrigeration Services
    Tamil Nadu
    India
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