[Resolved]  Bajaj Alliance Gernal Insurance Company — lack of attention toward insurance claim

HI

i met with an accident on 30th jan 2008, i have given my car to bajaj in feb 24th due to i was in coma for 9 days & on bed for four n half month, one major surgery done on my right arm & one operation yet to be done.in this period now its 8 month & i didn't get my car back not even any feed back from bajaj guys.

i m attaching that mail which i forworded to bajaj, IRD & now national consumer forum also.

kindly resolve my issue ASAP and guide me on it.



mail copy paste below


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rahul bhadola
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Sponsored LinkBajaj Allianz Insurance - BajajAllianz.com/Motor-Insurance - Motor Insurance Policy at 0% EMI with Quick Claim Settlements. Apply
« Back to Sent MailMore actions...--------Apply label: New label...1 of 381 Older ›
FW: claim info Inbox
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from customercare/CEO Office/Pune_HO/General/Allianz-IN <[protected]@bajajallianz.co.in> hide details Jul 8
to "[protected]@gmail.com" <[protected]@gmail.com>
date Jul 8, 2008 10:42 AM
subject FW: claim info
mailed-by bajajallianz.co.in

Dear Sir,

With reference to your mail, kindly accept our sincere apology for the inconvenience caused to you & also note that we have taken up the matter with the concerns on high priority.

So request you to standby for the further updates.

Assuring you the needful at the earliest.

Thanks & Regards
Swati
Customer Care Team
Bajaj Allianz General Insurance
Tel no. - +[protected]




[protected][protected][protected][protected]

From: rahul bhadola [mailto:[protected]@gmail.com]
Sent: Sunday, July 06, 2008 8:49 PM
To: Info/Others/Pune_HO/General/Allianz-IN
Cc: [protected]@irda.gov.in
Subject: claim info



Hi



I M Rahul Bhadola have done insurance from your company & registered my claim in feb 08 but till date i dont have any information from your side, any revert from your side even you guys are not to bother to call your customer, i was hospitalise for around 2n half month, after that i m trying you guys to settle my claim but no response from your side.even i dont know about any progress or any communication from your side.



i m suffering a lot from this accident & one major surgery happened in my right hand, went in coma for 7 days. but instead of this i M paying my car loan EMI regularly without any bouncing.



my original driving licence is also lying with Bajaj Allianz from last 5 month.



after a long search i found one of your survaier name & number who's is involved in my case but after 2 month n around 20 days regular communication from my side that gentleman is not able to tell me any solution.



please let me know the all details about my claim & all information ( details as per below)



Name Rahul Bhadola

Location N.Delhi

car MUL Esteem Lxi

car no DL2CAA7800

insurance from BAJAJ ALLIANZ

policy no OG[protected]-00007992







after a long time to approach your system i m trying to bring in your notice my problem, please do some thing in my case or i'll go for legal action for you guys.



waiting for your positive reply.

--
Regards
Rahul Bhadola



[protected][protected][protected][protected]
The information contained in this e-Mail is classified as Internal


[protected][protected][protected][protected]
The information contained in this e-Mail is classified as Internal


[protected][protected][protected][protected]
Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of Bajaj Allianz General Insurance Co. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.



Reply Forward Invite customercare/CEO to Gmail





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from rahul bhadola <[protected]@gmail.com> hide details Jul 9
to customercare/CEO Office/Pune_HO/General/Allianz-IN <[protected]@bajajallianz.co.in>
date Jul 9, 2008 7:57 PM
subject Re: FW: claim info
mailed-by gmail.com

what happned mam

still i m waiting for your reply????

Regards
Rahul Bhadola


- Show quoted text -
On Tue, Jul 8, 2008 at 10:42 AM, customercare/CEO Office/Pune_HO/General/Allianz-IN <[protected]@bajajallianz.co.in> wrote:

Dear Sir,

With reference to your mail, kindly accept our sincere apology for the inconvenience caused to you & also note that we have taken up the matter with the concerns on high priority.

So request you to standby for the further updates.

Assuring you the needful at the earliest.

Thanks & Regards
Swati
Customer Care Team
Bajaj Allianz General Insurance
Tel no. - +[protected]




[protected][protected][protected][protected]

From: rahul bhadola [mailto:[protected]@gmail.com]
Sent: Sunday, July 06, 2008 8:49 PM
To: Info/Others/Pune_HO/General/Allianz-IN
Cc: [protected]@irda.gov.in
Subject: claim info



Hi



I M Rahul Bhadola have done insurance from your company & registered my claim in feb 08 but till date i dont have any information from your side, any revert from your side even you guys are not to bother to call your customer, i was hospitalise for around 2n half month, after that i m trying you guys to settle my claim but no response from your side.even i dont know about any progress or any communication from your side.



i m suffering a lot from this accident & one major surgery happened in my right hand, went in coma for 7 days. but instead of this i M paying my car loan EMI regularly without any bouncing.



my original driving licence is also lying with Bajaj Allianz from last 5 month.



after a long search i found one of your survaier name & number who's is involved in my case but after 2 month n around 20 days regular communication from my side that gentleman is not able to tell me any solution.



please let me know the all details about my claim & all information ( details as per below)



Name Rahul Bhadola

Location N.Delhi

car MUL Esteem Lxi

car no DL2CAA7800

insurance from BAJAJ ALLIANZ

policy no OG[protected]-00007992







after a long time to approach your system i m trying to bring in your notice my problem, please do some thing in my case or i'll go for legal action for you guys.



waiting for your positive reply.

--
Regards
Rahul Bhadola




[protected][protected][protected][protected]
The information contained in this e-Mail is classified as Internal


[protected][protected][protected][protected]
The information contained in this e-Mail is classified as Internal


[protected][protected][protected][protected]
Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of Bajaj Allianz General Insurance Co. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.





--
Regards
Rahul Bhadola


Reply Forward






customercare/CEO Office/Pune_HO/General/Allianz-IN Dear Sir, At the outset we sincerely apologize for the delay from our side. H...
Jul 10



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Message text garbled?
from rahul bhadola <[protected]@gmail.com> hide details Sep 8 (2 days ago)
to customercare/CEO Office/Pune_HO/General/Allianz-IN <[protected]@bajajallianz.co.in>
cc
[protected]@irda.gov.in,
[protected]@irda.gov.in
bcc [protected]@irda.gov.in
date Sep 8, 2008 12:05 AM
subject Re: FW: claim info
mailed-by gmail.com



Dear All

Still i have not received my Car & your insurance guy's is also not responding properly now you tell me what i have to do with you ?


though you guys have my vehicle from last seven ( 7 ) month, but your insurance guys saying from last 2 month that " you'll get your car with in 20 to 25 days & your service provider ( workshop in charge ) is also repeating the same thing to me. but that gentlemen never picked my phone till date.

SO IF YOU HAVE THE TAT FOR ACCIDENT CASES IS MORE THAN 7 -8 MONTH THAN I HAVE A PROBLEM ON THIS & I M GOING TO HIGHLIGHT THIS ISSUE IN CONSUMER COURT & MEDIA, I'LL INSURE THAT YOU GUYS RECEIVE MY ALL NOTICE BEFORE WEDNESDAY


As i already mentioned i m suffering from critical stage after my operation, if you don't have humanity than i cant say any thing but i m also marking this mail to IRDA or IRDA guys.


Dear IRDA guys, please help me out from this issue, i m very much upset & not physically fit but still struggling from life if you guys help me on this i m grateful to you.

this is my 4th mail & seven month to bajaj guys & they r doing nothing for me. Is this kind of treatment is accepted from the reputed company like BAJAJ ?


Regards
Rahul Bhadola
- Show quoted text -



On 7/10/08, customercare/CEO Office/Pune_HO/General/Allianz-IN <[protected]@bajajallianz.co.in> wrote:
Dear Sir,

At the outset we sincerely apologize for the delay from our side.

However pls note that we have taken the matter with the concerns on top most priority.

So request you to standby for the further updates.

Pls be assured for the needful at the earliest.

Thanks & Regards
Swati
Customer Care Team
Bajaj Allianz General Insurance
Tel no. - +[protected]



[protected][protected][protected][protected]
From: rahul bhadola [mailto:[protected]@gmail.com]
Sent: Wednesday, July 09, 2008 7:57 PM
To: customercare/CEO Office/Pune_HO/General/Allianz-IN
Subject: Re: FW: claim info


what happned mam

still i m waiting for your reply????

Regards
Rahul Bhadola


On Tue, Jul 8, 2008 at 10:42 AM, customercare/CEO Office/Pune_HO/General/Allianz-IN <[protected]@bajajallianz.co.in> wrote:

Dear Sir,

With reference to your mail, kindly accept our sincere apology for the inconvenience caused to you & also note that we have taken up the matter with the concerns on high priority.

So request you to standby for the further updates.

Assuring you the needful at the earliest.

Thanks & Regards
Swati
Customer Care Team
Bajaj Allianz General Insurance
Tel no. - +[protected]




[protected][protected][protected][protected]

From: rahul bhadola [mailto:[protected]@gmail.com]
Sent: Sunday, July 06, 2008 8:49 PM
To: Info/Others/Pune_HO/General/Allianz-IN
Cc: [protected]@irda.gov.in
Subject: claim info



Hi



I M Rahul Bhadola have done insurance from your company & registered my claim in feb 08 but till date i dont have any information from your side, any revert from your side even you guys are not to bother to call your customer, i was hospitalise for around 2n half month, after that i m trying you guys to settle my claim but no response from your side.even i dont know about any progress or any communication from your side.



i m suffering a lot from this accident & one major surgery happened in my right hand, went in coma for 7 days. but instead of this i M paying my car loan EMI regularly without any bouncing.



my original driving licence is also lying with Bajaj Allianz from last 5 month.



after a long search i found one of your survaier name & number who's is involved in my case but after 2 month n around 20 days regular communication from my side that gentleman is not able to tell me any solution.



please let me know the all details about my claim & all information ( details as per below)



Name Rahul Bhadola

Location N.Delhi

car MUL Esteem Lxi

car no DL2CAA7800

insurance from BAJAJ ALLIANZ

policy no OG[protected]-00007992







after a long time to approach your system i m trying to bring in your notice my problem, please do some thing in my case or i'll go for legal action for you guys.



waiting for your positive reply.

--
Regards
Rahul Bhadola


[protected][protected][protected][protected]
The information contained in this e-Mail is classified as Internal


[protected][protected][protected][protected]
The information contained in this e-Mail is classified as Internal


[protected][protected][protected][protected]
Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of Bajaj Allianz General Insurance Co. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.




--
Regards
Rahul Bhadola

[protected][protected][protected][protected]
The information contained in this e-Mail is classified as Internal


[protected][protected][protected][protected]
Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of Bajaj Allianz General Insurance Co. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.





--
Regards
Rahul Bhadola


Reply Reply to all Forward





Reply
Reply to all
Forward
Print
Add rahul to Contacts list
Delete this message
Show original
Message text garbled?
from rahul bhadola <[protected]@gmail.com> hide details 11:00 pm (15 minutes ago)
to [protected]@bajajallianz.co.in
cc [protected]@fca.delhi.nic.in
date Sep 9, 2008 11:00 PM
subject Fwd: FW: claim info
mailed-by gmail.com

dear bajaj customer care

still i don't have any feedback from your side, that's why i m marking this mail to national consumer forum.
now please tell me when i get my car back from you guys,

regards


[protected] Forwarded message[protected]
From: rahul bhadola <[protected]@gmail.com>
Date: Sep 8, 2008 12:05 AM
Subject: Re: FW: claim info

- Show quoted text -
To: customercare/CEO Office/Pune_HO/General/Allianz-IN <[protected]@bajajallianz.co.in>
Cc: [protected]@irda.gov.in, [protected]@irda.gov.in


- Show quoted text -


Dear All

Still i have not received my Car & your insurance guy's is also not responding properly now you tell me what i have to do with you ?


though you guys have my vehicle from last seven ( 7 ) month, but your insurance guys saying from last 2 month that " you'll get your car with in 20 to 25 days & your service provider ( workshop in charge ) is also repeating the same thing to me. but that gentlemen never picked my phone till date.

SO IF YOU HAVE THE TAT FOR ACCIDENT CASES IS MORE THAN 7 -8 MONTH THAN I HAVE A PROBLEM ON THIS & I M GOING TO HIGHLIGHT THIS ISSUE IN CONSUMER COURT & MEDIA, I'LL INSURE THAT YOU GUYS RECEIVE MY ALL NOTICE BEFORE WEDNESDAY


As i already mentioned i m suffering from critical stage after my operation, if you don't have humanity than i cant say any thing but i m also marking this mail to IRDA or IRDA guys.


Dear IRDA guys, please help me out from this issue, i m very much upset & not physically fit but still struggling from life if you guys help me on this i m grateful to you.

this is my 4th mail & seven month to bajaj guys & they r doing nothing for me. Is this kind of treatment is accepted from the reputed company like BAJAJ ?


Regards
Rahul Bhadola



On 7/10/08, customercare/CEO Office/Pune_HO/General/Allianz-IN <[protected]@bajajallianz.co.in> wrote:
Dear Sir,

At the outset we sincerely apologize for the delay from our side.

However pls note that we have taken the matter with the concerns on top most priority.

So request you to standby for the further updates.

Pls be assured for the needful at the earliest.

Thanks & Regards
Swati
Customer Care Team
Bajaj Allianz General Insurance
Tel no. - +[protected]



[protected][protected][protected][protected]
From: rahul bhadola [mailto:[protected]@gmail.com]
Sent: Wednesday, July 09, 2008 7:57 PM
To: customercare/CEO Office/Pune_HO/General/Allianz-IN
Subject: Re: FW: claim info


what happned mam

still i m waiting for your reply????

Regards
Rahul Bhadola


On Tue, Jul 8, 2008 at 10:42 AM, customercare/CEO Office/Pune_HO/General/Allianz-IN <[protected]@bajajallianz.co.in> wrote:

Dear Sir,

With reference to your mail, kindly accept our sincere apology for the inconvenience caused to you & also note that we have taken up the matter with the concerns on high priority.

So request you to standby for the further updates.

Assuring you the needful at the earliest.

Thanks & Regards
Swati
Customer Care Team
Bajaj Allianz General Insurance
Tel no. - +[protected]




[protected][protected][protected][protected]

From: rahul bhadola [mailto:[protected]@gmail.com]
Sent: Sunday, July 06, 2008 8:49 PM
To: Info/Others/Pune_HO/General/Allianz-IN
Cc: [protected]@irda.gov.in
Subject: claim info



Hi



I M Rahul Bhadola have done insurance from your company & registered my claim in feb 08 but till date i dont have any information from your side, any revert from your side even you guys are not to bother to call your customer, i was hospitalise for around 2n half month, after that i m trying you guys to settle my claim but no response from your side.even i dont know about any progress or any communication from your side.



i m suffering a lot from this accident & one major surgery happened in my right hand, went in coma for 7 days. but instead of this i M paying my car loan EMI regularly without any bouncing.



my original driving licence is also lying with Bajaj Allianz from last 5 month.



after a long search i found one of your survaier name & number who's is involved in my case but after 2 month n around 20 days regular communication from my side that gentleman is not able to tell me any solution.



please let me know the all details about my claim & all information ( details as per below)



Name Rahul Bhadola

Location N.Delhi

car MUL Esteem Lxi

car no DL2CAA7800

insurance from BAJAJ ALLIANZ

policy no OG[protected]-00007992







after a long time to approach your system i m trying to bring in your notice my problem, please do some thing in my case or i'll go for legal action for you guys.



waiting for your positive reply.

--
Regards
Rahul Bhadola




[protected][protected][protected][protected]
The information contained in this e-Mail is classified as Internal


[protected][protected][protected][protected]
The information contained in this e-Mail is classified as Internal


[protected][protected][protected][protected]
Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of Bajaj Allianz General Insurance Co. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.




--
Regards
Rahul Bhadola

[protected][protected][protected][protected]
The information contained in this e-Mail is classified as Internal


[protected][protected][protected][protected]
Disclaimer: The content of this message and any attachments with it is intended only for the named recipients. Information contained in this message may be subject to legal, professional or other privilege or may otherwise be protected by other legal rules. If you are not the intended recipient you are not authorized to disclose, copy, distribute or retain this message or any part of it .If you have received this message in error, please notify the sender and destroy the original message. Any opinion expressed in this communication may be personal to the author and may not necessarily reflect the opinion of Bajaj Allianz General Insurance Co. Ltd. While we scan all e-mails, we cannot guarantee that any e-mail is virus-free and accept liability for damages caused by any virus transmitted by this email.





--
Regards
Rahul Bhadola


--
Regards
Rahul Bhadola



Reply Reply to all Forward







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