[Resolved]  Barclay Bank Plc ; Credit Card — eMails regarding non-receipt of payment despite of the payment being made

I had made the necessary payment against my credit card that I hold from Barclays on 04th June'08, 2 days after the due date through the "Easy Bill Center" vide the receipt no."[protected]". And after that I started receiving the SMS stating "We have not received last month's payment by the due date. If you haven't already done so, please pay Rs.1760 immediately. You may contact us on "[protected]". I inially ignored these SMS untill 06th June'08 when I contacted the Customer Care and informed them about the same. In the same call, I was informed that my payment of 04th June'08 is already updated against my account and hence the lady representative told that she would forward a request to the concerned department to stop the SMS's coming across me. Then the very next day, early morning, I received two SMS with the same content as above and then contacted the Customer Care, where I had a word with Ayushman who told that since, yesterday was Sunday, so the complaint could not be resolved but the same would be done that day. I enquired twice, if he was sure about the same and that I would not receive anymore messages, to which he gave an affirmative answer. However nothing happened, and I received one SMS again on the same day and one on the next day.he nail on the coffin was put across by one email that I received in my Official email id on the 12th June'08 which was send across on 11th June'2008 at 9 P.M. from "[protected]@Barclays.net.in" with the contents as follows, "Dear MR GOURAB UJJAL BORA
We notice that we have not received the monthly payment due on your Barclaycard account and would like to remind you that as per the Terms and Conditions applicable to your account you need to make the same.
We realize that this maybe an oversight and request you to make a payment of Rs 1760 to bring your account back to order
Please contact us at the below numbers for any assistance:
Mumbai[protected] Delhi[protected] Chennai- [protected]
Or you may call Barclaycard Customer Services anytime on[protected]MTNL & BSNL users:[protected].
Regards,
Barclays Bank". So I again contacted the Customer Care Department and had a word with "Rakesh" to whom I explained everything. He tried to apologize but I never accepted the same and hence asked him to get a confirmed resolution to which he wput me on hold and then came up with a committment for arranging a call back within 4 hrs, which was completed at 2 P.M. as I gave the call at around 9:50 A.M.on that day, 12th June'08. I clearly told him that I do n't believe in the call back committments but he assured me that he would arrange for the same and to boost my self belief, I never received the call back. I then finally gave a call back on 16th June at around 12:30 P.M. and had a word with Shikha, Rajiv (Floor Supervisor, as informed in the call) and then finally with Deepak(Team Manager, as informed in the call). I had to explain all the things again and again to all the people I had a word with and then Deepak apologized for the inconvenience and gave a commitment for a call back, which I initially refused. I was demading an explanation in writing for the following things :-
a). When the payment was received on 06th June'2008, why were the SMS send across to me even if they were automated?
b).When the Customer Care department was informed about the problem and they provided with the committment to resolve the almost immediately, why was it not done and I kept on receiving SMS and even an email?
c).Why did I never receive the call back as per the committment of getting the same within 4 hrs?
Deepak told me that he need to investigate the entire matter and hence he required 24 hrs from my side, which as I already mentioned thta I refused but considering his position, I told him that I would wait for his call on 17th June'2008 which he reassured that he would personally give. then I again got a boost in my self belief because I never received any call back whatsoever from Deepak or anyone from the Barclays Bank for my issue. I then gave a call back on 18th June'2008 and reached Gaurav to whom I asked to transfer the call to Deepak and then "Ranjeet" came online as the "Team Manager" and when I asked him about deepak, he told me that he is not present at that moment and hence he is online. When I asked him about the reason for Deepak not giving a call back, he told that the call back was scheduled for 18th June'2008 to which I replied him by saying that 24 hrs from around 1:15 P.M. on 16th June completes on the same time 17th June'2008 and he had no answer for the same. I actually got very harsh on him and refused to talk to him and kept on asking him to pass on the line to Deepak. He then told that he would arrange the call back from Deepak "straightaway" which he later clarified as "after 2:30 P.M." as that would bbe the time when Deepak would be present. he also told that there are only two Manager on the entire floor, one is Deepak and the other is Kapil. When I cross questioned about his position which he told me as "Team Manager", he was trying to "Hit around the bush".So I got really very angry and hung up the phone.And still I have not received the so called “Call Back”.
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Aug 14, 2020
Complaint marked as Resolved 
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Barclay Credit Card — Non receipt of card

I am totally fed up with my experince with Barclay's Bank. In the span of 2 months from Dec 2007 to Feb 2008, 3 different executives have collected sensitive financial documents from me and till date no information about the cards!!

I am thinking of filing a legal suit against Barclays, only when then are made to feel the heat will the understand (hopefully)

Barclays bank Credit card — non receipt of statements, delay in getting draft of loan

dear sir,
i wish to lodge a complaint, about the said bank.firstly they have stopped dispatches of statements. secondly, the collection box of skypack financial services throught which they collect payments, are not, good enough. it took me a while to locate the collection box. and its hanging by just a wire..any person can take away the whole box(BEST COLONY, GOREGAON(W) MUMBAI- INDIA).
thirdly, a loan amount against my credit card was promisied...i am still waiting...it was promised...in a weeks time...almost 15 days have gone by...is this customer service??????????

sorry...great bankers ...dont work like this...

yours truly

Barclays bank Credit card — Credit card no receipt

The Credit Card has not been received till date .
I invite your attention to your office letter dated 07.04.2008, which was received by me on 28.04.2008. It seems from the said letter a credit card has been issued to me with the credit limit of Rs. 10, 000/- . But I want to bring to your kind attention that I have not received any credit card till date i.e. 30.05.2008.

Since its more than month [of issue of letter dated 07.04.2008 from your bank] I hereby request you to look into the matter [since there is a chance of the card getting into wrong hands] revert back to me. This may please be treated as most urgent.


with regards
Anil Kumar
Hi

I got a confirmation from Bank my credit will reached to within 5 days but it is pending from last month I havenot recived any crad

Rajesh Mohanta
[protected]

Barclays bank Credit card — Non receipt of draft

I was granted a loan on my credit card in the first week of Sept. The Bank charged the processing amount and I was asked to pay that by 2nd Oct.Irecd 3 calss regarding payment to be made by me which I already made on 30th Sept but I have neither received the BD nor the any satisfactory answer from the Bank.
Bimal Parkash

Barclay Bank Credit Card — Non Receipt

Dear Sir,

I received SMS regarding despatch of my credit card vide Express IT AWB No. [protected] on 24/10/08. When i checked the status of the courier I was surprised to note that the courier has been returned to the shipper since the consignee was not available. I wish to inform you that this is not possible as I have a maid at home and there is someone at home 24 hrs. Even if by any chance you have not found anyone home, should it not be your duty to drop a note mentioning non availability. I request you to look into the same and if possible courier me the card at an early date.

Regards,
Deven
sir
I have given the complain lot of time my credit card statement till know it not getting to my home address. what services u are give the customers. please do needfull.

Regards
Ravinder Singh Thakur
Cheating and Fraud by Barclays Bank.

Ref Credit Card no: [protected].

Dear Sir,

This is to inform you that I am the Credit Card Holder of Barclay Bank, they have not sent the statement for last 01 year inspite of several request only because of raise the late payment fees, service charges etc. That’s why the amount will be high . But suddenly they have hired a Goonda named as Mr. Walia from Delhi and asking for full amount immediately . How can I make the payment immediately? and threatening and torturing me over mobile Phone and land line phone. Not only that He has told me that I will kill your family. What is this ???. Bank cannot do this legally this type of harassment. My purchase amount most probably for Rs.8000/- to 9000/- approximately. He is disturbing my Employer also., that will effect in my service. I am a very middleclass family. I am agree to pay the minimum amount due in monthly basis. I am asking for statement But he is denied to give me the statement .Continuously he is telling me to make the payment otherwise they will attack me with their team. Please help me from Goonda of barclay bank. Only because of raising late payment fees and service charges and to raise the higher bill, the they have made this type of incident. I am 100% agree to pay the minimum amount due against my total outstanding. Gradually I will pay the amount to Bank., but not at a time. Please avoid Goonda which has veen hired by Barclay bank that is completely illegal.

Manas Ray Chaudhury
[protected]@yahoo.com
Cheating and Fraud by Barclays Bank.

Ref Credit Card no: [protected].

Dear Sir,

This is to inform you that I am the Credit Card Holder of Barclay Bank, they have not sent the statement for last 01 year inspite of several request only because of raise the late payment fees, service charges etc. That’s why the amount will be high . But suddenly they have hired a Goonda named as Mr. Walia from Delhi and asking for full amount immediately . How can I make the payment immediately? and threatening and torturing me over mobile Phone and land line phone. Not only that He has told me that I will kill your family. What is this ???. Bank cannot do this legally this type of harassment. My purchase amount most probably for Rs.8000/- to 9000/- approximately. He is disturbing my Employer also., that will effect in my service. I am a very middleclass family. I am agree to pay the minimum amount due in monthly basis. I am asking for statement But he is denied to give me the statement .Continuously he is telling me to make the payment otherwise they will attack me with their team. Please help me from Goonda of barclay bank. Only because of raising late payment fees and service charges and to raise the higher bill, the they have made this type of incident. I am 100% agree to pay the minimum amount due against my total outstanding. Gradually I will pay the amount to Bank., but not at a time. Please avoid Goonda which has veen hired by Barclay bank that is completely illegal.

Manas Ray Chaudhury
[protected]@yahoo.com
Cheating and Fraud by Barclays Bank

Ref : Credit Card No.[protected]

This is to inform you I am the Credit Card holder of barlclays bank. they have a offer for credit card holder for a particular card holder whom taken by the loan from barclays bank credit card loan with a diamond pendent ( cost upto 4000/) that time i need a loan so I agree with this term. but i have not recieve the pendend till today I am calling from last one month at custmer care for the pendent but they told me next 3 to 4 working days they send me pendent my complained no is 1485934 dt[protected] now barclays bank custmer care no is not working[protected]/[protected]

THIS IS CHEATING WITH THE CUSTMER . IS THE BANK IS THEIF

MANISH SAXENA
[protected]
manish.saxena 422yahoo.com
Sir
I am a barclays bank credit card holder.Can see the card statement thro online?Please write me how to see the statement
Regards
Hariharasubramanian.S
chennai
My credit card got damanged due to fire, I have asked for replacement today only, By seeing so many complaints above I am bit afraid wheather my request will be considered or not. Please look into the matter.
regards
Ramchandar.
[protected]
Dear sir,

Fore closure loan opton taken from barclay bank and I have paid full amount by dd within specified time after payment Till today I have not yet received even after several remainder and complaints not taken any action, every when I approched they are informing that we are sending loan closure letter within 3 working days each time different departmental persons ame messages giving me, even mail compliend to head office every they are replying that they give the referace nos conly, they have not giving proper reply already nearing to 2 months same disscussion going on, Please take nessery action about barclay plc bank detailes of correspondent lettrs given below please inform me what to do next step at the earliest by mail

your's sincierly

c.s.srinatha
[protected]
[protected]@yahoo.com

Fw: Re: Fw: DELAY IN SETTLEMENT LOAN CLOSURE LETTER AND REMAINDER FOR ISSUING ( PERSONNEL LOAN A/C NO -[protected], CUSTOMER ID NO-45992), NO DUE CLEARENCE CERTIFICATE FROM BANKThursday, 4 November, 2010 3:22 PM
From: "srinatha cs" <[protected]@yahoo.com>View contact detailsTo: [protected]@barclays.comCc: [protected]@london.com, [protected]@accountant.comsir,

I regret to inform you that With several remainders, noproper action being taken and I Have not yet received loan closure letter, I am having barclay credit card I am paying promptly the payment every month, but In future I will not pay the card amount till I receive no due certificate, don't ask me to pay card amount from your bank .

thanks with regards
c.s.srinatha


--- On Wed, 27/10/10, srinatha cs <[protected]@yahoo.com> wrote:


From: srinatha cs <[protected]@yahoo.com>
Subject: Re: Fw: DELAY IN SETTLEMENT LOAN CLOSURE LETTER AND REMAINDER FOR ISSUING ( PERSONNEL LOAN A/C NO -[protected], CUSTOMER ID NO-45992), NO DUE CLEARENCE CERTIFICATE FROM BANK
To: [protected]@barclays.com
Date: Wednesday, 27 October, 2010, 9:32 PM




--- On Wed, 20/10/10, srinatha cs <[protected]@yahoo.com> wrote:


From: srinatha cs <[protected]@yahoo.com>
Subject: Fw: DELAY IN SETTLEMENT LOAN CLOSURE LETTER AND REMAINDER FOR ISSUING ( PERSONNEL LOAN A/C NO -[protected], CUSTOMER ID NO-45992), NO DUE CLEARENCE CERTIFICATE FROM BANK
To: [protected]@barclays.com
Date: Wednesday, 20 October, 2010, 8:57 PM


DEAR SIR,

With cotinuation letter dated[protected] I am sending 5 th remainder to you that so far no email or letter communications from you I regret to inform you that you have not send DD amount nor not given any loan closure letter it seems that you are delayed time bonding expaired, as per your fore closure letter last day[protected], for this I am not responsible and youare not extended due date also on telephonic request, I if you are not sending back DD, enforceing for legal procedings

thanking you

c.s.srinatha

--- On Thu, 7/10/10, srinatha cs <[protected]@yahoo.com> wrote:


From: srinatha cs <[protected]@yahoo.com>
Subject: Fw: DELAY IN SETTLEMENT LOAN CLOSURE LETTER AND REMAINDER FOR ISSUING ( PERSONNEL LOAN A/C NO -[protected], CUSTOMER ID NO-45992), NO DUE CLEARENCE CERTIFICATE FROM BANK
To: [protected]@barclays.com
Date: Thursday, 7 October, 2010, 2:32 PM




--- On Thu, 7/10/10, srinatha cs <[protected]@yahoo.com> wrote:


From: srinatha cs <[protected]@yahoo.com>
Subject: Fw: DELAY IN SETTLEMENT LOAN CLOSURE LETTER AND REMAINDER FOR ISSUING ( PERSONNEL LOAN A/C NO -[protected], CUSTOMER ID NO-45992), NO DUE CLEARENCE CERTIFICATE FROM BANK
To: [protected]@barclays.com
Cc: [protected]@london.com
Date: Thursday, 7 October, 2010, 1:54 PM




--- On Thu, 7/10/10, srinatha cs <[protected]@yahoo.com> wrote:


From: srinatha cs <[protected]@yahoo.com>
Subject: Fw: DELAY IN SETTLEMENT LOAN CLOSURE LETTER AND REMAINDER FOR ISSUING ( PERSONNEL LOAN A/C NO -[protected], CUSTOMER ID NO-45992), NO DUE CLEARENCE CERTIFICATE FROM BANK
To: [protected]@london.com
Cc: [protected]@barclays.com
Date: Thursday, 7 October, 2010, 1:49 PM


Dear sir,

With referance to the above subject regarding personnel loan closure amount paid by Demond draft in favour ING Vysya bank payable at mumbai, I have send all documents to your office through blue dart courrier on 17 sept.2010, photo copies are there in the .attachments, Because of I have not filled mondetary form they are returning the all doccument. I have received two courrier letters both does not have original DD inside the courrier envolop cover, when I contacted they informed that DD will be sending within a weeks timeI received . As per fore closure letter (dated 8 sept 2010) due date / valid up to 14-0ct-2010.till to day I have not yet received DD amount .delaying for the Preclosure of loan. extend the valid date, I am not responcible for the delay.
This is for your kind information,

thanking you,
with regards

CHANDRASHEKARAPURA SUBRAMANYABHATTA SRINATHA

C.S.SRINATHA
[protected]




[protected][protected][protected][protected][protected][protected][protected]

--- On Tue, 5/10/10, srinatha cs <[protected]@yahoo.com> wrote:


From: srinatha cs <[protected]@yahoo.com>
Subject: Fw: DELAY IN SETTLEMENT LOAN CLOSURE LETTER AND REMAINDER FOR ISSUING ( PERSONNEL LOAN A/C NO -[protected], CUSTOMER ID NO-45992), NO DUE CLEARENCE CERTIFICATE FROM BANK
To: [protected]@barclays.com
Cc: [protected]@london.com
Date: Tuesday, 5 October, 2010, 8:56 PM



most urgent
Dear sir

In spite of several remainders, I regret to inform you that no communication and no response from you, not bather at all
due to non filling of mondatory form for simple reason they returned blank form and foreclosure letter dated 27 sept.2010, telephonically informed me that returning all documeents, I received only mondatry form and foreclosureletter, documents except DD instrument. I am reseding at bangalore, bangalore barclay bank manager contacted me and he informed to pay dd amount at bangalore branch, when I approched mubai Barclay bank not to pay dd amount and they instructed not to pay at bangalore branch, Know I am suffering, AT PRESENT ORIGINAL DD IN MUMBAI BARCLAY BRANCH, take immedeate action and give me the LOAN CLOSURE LETTER immedeatly after receiving e mail

thanking you
with regards

c.s.srinatha
[protected]



--- On Thu, 23/9/10, srinatha cs <[protected]@yahoo.com> wrote:


From: srinatha cs <[protected]@yahoo.com>
Subject: REMAINDER FOR ISSUING ( PERSONNEL LOAN A/C NO -[protected], CUSTOMER ID NO-45992), NO DUE CLEARENCE CERTIFICATE
To: [protected]@barclays.com
Date: Thursday, 23 September, 2010, 11:03 PM


Dear sir,


With continuation of letter dted 17-9-10, I regret to inform you that As per your advice, I have remitted RS 66218=00 THROUGH DD, DRAWN IN ING-VYSYA BANK PAYABLE AT MUMBAI THROUGH DTDC COURRIER DOCKET NO * B 6 4 4 8 0 7 5 5 * The above amount already received by your bank so far I have not yet received and even no due certificate, even after receiving amount, I surprised that till today no response from the management, no feed back by E mail or telephonic communication. I request you immedeatly send me no due loan closure letter after receiving this e mail.

c.s.srinatha

[protected]
[protected][protected][protected][protected][protected][protected][protected]
--- On Fri, 17/9/10, srinatha cs <[protected]@yahoo.com> wrote:


From: srinatha cs <[protected]@yahoo.com>
Subject: Regarding final laon closure amount DD details
To: [protected]@barclay.com
Date: Friday, 17 September, 2010, 12:55 PM


Dear sir
Please find the details for closure of personnel loan






















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Credit Card — NON RECEIPT OF CLOSURE LETTER

Dear Sir / Madam,

This is to let you know that I have so far not received the credit card closure letter.

My name is RAVI MENON and the Credit Card # is [protected].

Request you to kindly mail me the closure by mail or at my residence address which is
Ravi MENON
62 Pongam, Flat # 403/404
Vasant Vihar, Pokhran Road No 2
Thane West
PIN : 400 601
Mobile # [protected]

The address on my Credit card was as per below, however I have since the last 4 years shifted my residence to the above address.

Regards,

Ravi MENON.

Ravi Menon,
11 Vipulgiri, Flat # 103,
Siddhachal Phase, Pokhran Road No 2
Thane West
PIN : 400 601

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