Bharat Petroleum [BPCL] Complaints & Reviews

I face very poor response from Mahalakshmi Enterprises (Bharath Gas Distributors )No-2153, 2nd cross, 17th Main HAL 2nd Stage, Bangalore[protected]tel no:[protected], 25274252,[protected] every time I try to do a cylinder booking. First of all their phone line is all the time busy. It seems like they keep the phone off the hook. And if you are lucky to make a booking which they promise will be delivered in a week's time doesn't happen for at least 15-20 days. In fact if you don't follow up, they don't bother to deliver at all. on 22-01-08 I booked for refill through on line booking facility and got waiting list No-17. despite 16 days lapsed no refil is delivered till date. on personal visit to the distributor with complaint they behave rudely. Furthermore, it was observed that on delivery of the refill the date of the delivery on the delivery receipt always found with a prior date mentioned where as the physical delivery of the refill is being done on a later date i.e the bill date for bill No-34871- consisting date - as[protected] where as the refill was delevered physically on 30-11-07. this is regular feature. with 7 family members each LPG refil last for 20-22 days only in my case and the delay is causing lot of hardships to me. I request that the Bharath Gas authorities look into the matter and do the needful and advice some means to get the refill at least within 25 days please. Further, to my surprise on checking the company website i.e. www.ebharatgas.com I noticed that the website does not contain complaint page / option incorporated in it. Neither the FAQs nor the customer services page contain any complaint making proceadure / option. It appears that they ignored it deiberately if I am not wrong. Hoping for an early solution.

Sir,
The staff at Sree Munusamy Gas Agency, velachery are not responding properly. If call the them then reply comes that come directly, we need to take off and go there by person. If we ask something from them right way the answer is "statements like avoiding us". They are not ready to solve or take actions, just through some words. They are not noting our customer code and giving priority. Simply saying that come next week, if we go next they say its finished, yesterday. Come after 15 days. The same words are repeating last 2 years upto my knowledge.

Dear Sir,

The Bharat Gas claims to deliver the gas-cylinder to its consumer within 24 hours of booking.I am

having a domestic LPG connection of Bharat Gas with service provider ‘Neelam Enterprise’, E-389

Sanjay Colony Sec-23 Faridabad Ph[protected]. I booked my LPG refill on 8th of Jan and my booking

number provided by them is 385. But despite of reparative reminder it is not being delivered till

now 31-Jan-08 and the staffs are making daily commitment for providing LPG cylinder with me over

telephone. I am working persons and have not much time to call them on daily basis because Normally

they keep their telephone lines busy to avoid the customers. Now, situation is critical as my

entire refills are now finished. I don’t know what to do. Please do something.

Kuldeep kumar
Consumer no: N-30487
H.No 461 Sec-55 faridabad
Pin-121004

Sir,
I want to book my gas cylender throw e-gas booking facilities, my consumner No. P.2940 and my distibuter is Pawan Gas Agency Reenugs Distt. Sikar (Raj.)
I want to my new consumer no. sothat I can book gas throw e-gas booling facilites

Respected Sir/Madam,

Whenever I book my gas I have to go through a lot of problems. For booking the gas, the number of the gas dealer is never available. Try the whole day, you will never hear the phone ringing, instead I think they have put off the receiver from the phone so that nobody will call them. This is a great harrassment. I have booked my cylinder on 24.1.2008 from the phone number which is kept inside the room (dealers room). The lady sitting there told me not to ring on this number[protected]. I told her that when I am not getting your other numbers, 2656772 and 26567558 what should I do. She told me that both the phones are always busy, I asked her what should I dowhen I am not getting those numbers. However, she booked my cylinder and told me not to ring on that number again. Today by luck I got the other number after trying a lot on the phone numbers mentioned above and the lady told me that your cylinder will come today. The time is 4.50 till now I have not received the cylinder. The cylinder never reaches in time and we never receive a good response from the lady sitting there. The Address of the Dealer is
Satish and Company, Hauz Khas, New Delhi - 110016

also experience difficulty in getting timely delivery of gas cylinders. I booked for a cylinder 15 DAYS BACK but till date, no delivery has been made. My connection is with M/S. Ashwani Enterprises, Ashok Nagar, Delhi-93. (Consumer No.1877). Their telephone numbers are also always kept engaged, and hence, every time I have to go in person to book for cylinders.

Kindly look into the above problems and redress my grievances.

Hello Sir,

This is regarding the poor customer service at Sunny Gas service.
Since last two days, I have been making calls to Sunny gas service (a rajouri garden branch for Bharat Gas), but their phones are going busy, This is not the first time, its is happening. It is their regular feature. The customer service agents can be seen busy attending their personal call everytime you visit the branch. They are least bothered to listen to you. That is why most the time you call there, their phones are engaged. Either they put the receiver down or just keep the phone busy with their personal calls. Even they are not polite in their tones.
Kindly, look into the matter and do the needful as soon as possible.


Regards,
Gurbax Singh

BHARAT GAS
I had booked for a cylinder on 7-01-08 Its more than 22 days and have not yet received the cylinder.Till date[protected] made more than 20 calls to the M/S Raj Gas service(Bharat Gas) Jhokan bagh Jhansi(up) Its of no use,when ever I make a call,I get the answer It will be delivered to you by today or tomorrow but it is not delievered till date.
our customer no.RG8374
our S.V.no.7542896 dt 26-5-96
refilling order no.it is not given by gas distributer only date mensoned on gas booking book that is 7-01-08
Note-my mobile number is [protected]

Dear sir/mem
My self Nilesh Prajapati from grater noida
I have a gas connection from bharat gas from supplier Mangalam Gas service, noida of two cylinder.
I have one empty cylinder and i was trying to have refilling of same from last one month.
But when ever i try their Ph. no . I found massage that it is not reachable although it is landline no.
If any case i connect the line the reply was try on next day before 3 p.m. But same problem was found that there is no connection available on phone.
I had try on internet for booking but i found there is some what problem in registering of my account

Pl. send all the working ph no for booking at yr distributor that is Mangalam gas service. And do needful for convenence to refilling of cylinder

I'm Pune based active consumer (consumer No :- 26454) of Bharat gas for last 4 years, having only single cylinder, not getting double even after doing a several follow-ups with dealer. The Dealer Ratan Enterprises & his staff are very rude don’t even know the professional behavior. Not cooperative. Forcing us to go and purchase the cylinder from open market.
I would be grateful to you if you could help me out. Or suggest if I should switch to another service provider.

I have purchased a LPG cylinder from M/s Sarala Enterprises located at Safdarjung Development Area on 10.01.2008 while using the same it has been found that the cylinder is leaking. I immediately tried to contact the emergency telephone No. 26147092 and 26143517 but no body is lifting the phone since morning. Then I called the agency in the telephone No. 26192804 and 26192722 but nobody is answering. Then I immedately went to their office at Safdarjung Development Area at 09 am but the office not opened. In the booking voucher it is mentioned their office time is 8 am to 8 pm. Again I tried telephonically and talked to owner of the agency mobile No. [protected] she agreed to send somebody to look after.

I therefore request your office to take action against the agency for not attending the emergency call and their office should be opened in time to attend such emergency.

dear madam/sir.
this is to inform you that i booked gas cylinder PA-919 on january 7th 2008,but i have not received the refill cylinder till today,whereas the officials in the bharat gas agency sirhind are delivering the cylinders booked on 12th and 13th january 2008...on repeated calls they dont attend to the complaint and they do not give any satisfactory answer during in person visits to the agency...so i request you to please intervene into the matter otherwise i will feel no hesitation to move to the consumer court as already i have been harassed many times...i doubt that the people in the agency are delivering the cylinders illlegally.my consumer card number is PA-919 and my booking number is 192455 dated 7th january and the name of the delivery man is "GUDDU"
i shall be highly thankful to you if you resolve this matter at the earliest.
thanks in advance
your's sincerly
dr.indra bhalla
railway road sirhind (pb)
fatehgarh sahib 140 406
call[protected]

Respected sir, it is really painful to approach just for the booking of the cylinder and non reciept of cylinder on time despite booking on toll free no. my connection is with O P Gas agency, 9, CSC, Nirman Vihar, Delhi-110092 with phone nos. 22543244, 22516817, and toll free no 1260 . but all the customer of the above said agency are having one genuine problem that these persons sitting at hte agency"s office either do not pick the phone ootherwise their phone remains busy. we are working couple and in this age of technologically so advanced with improved communication and fast modes for contact and provision for best customer support and care , we are not in a position to even book a genuine cylinder for domestic purposes. it is really frustrating that despite so many nos. given on the reciept not even a single no.is responding. i tried to book the cylinder on toll free no . 1260 on 20-1-08 with booking no 100 , till today no delievery is done and we have to borrow from our neighbours. i tried even customer care non.[protected], IVRS no.[protected] but only they are singing a same song i.e. " this no. is busy, please dial after some time" . what is this. to whom we should contact in this case o[censored]tter confusion and frustration. We know Indian oil is a Fortune listed company but they should also take such type of customers complaints seriously and should take the necessary step and action these agencys and improve the booking procedure. i hope there will be some impact of this short complaint.
thanks
sudhir saxena
F-227/A, Laxmi Nagar, Delhi 110092
[protected]@indiatimes.com
[protected]
Connection no. VR0070

Consumer No. 27912. Booked the gas on 16.1.08 with booking number 4761 with Satish & Co. Hauz Khas, New Delhi after trying for 3 days over telephone.
Havenot got the delivery till 29.1.08. On enquiring the phone is always engaged and when visited the shop was personaaly on 29.1.08 morning was told that supply is not coming from Bharat Gas.
May be till the time the supply is restored the shop should be closed for security reason. Bharat gas should also issue a statement in press that the supply is temporarily stopped.

But my hunch is that the gas shop is taking the customers for a ride by blaming the gas company. These shops especially as they are dealing with subsidised services with inherent potential for misuse should be monitored very closely and fined heavily for providing poor services.

I AM A CUSTOMER OF RATAN ENTERPRISES -BHARAT GAS KALEWADI PIMPRI PUNE, NOW A DAYS WE ARE NOT GETTING GAS IN TIME & THEY ARE NOT DELIVERING AT OUR RESIDENCE WE HAVE TO GO TO THEIR SHOW STRUGLE FOR GETTING CYLINDER & CARRY ON OUR OWN TO OUR RESIDENCE WHICH IS RISKY....

this is regarding the poor delivery services from amardeep gas. they are distributors of Bharat Gas.
First of all they don't pick up the phone, and even if they do they don't know how to serve customers properly.
My mother has been callling them regularly, but their reply is come to the agency and take the cylinder.
They almost harass the customers. They are not even ready to get our gas conection transferred to some nearby dealer.
In this age when it's all about customer service, they feel that they are the masters and can get away with anything. I am even planning to goto consumer court.

Delivery of cooking gas cylinders is irregular. As in there is no scarcity they used to say while booking gas they will send in 10 days. But in most of the cases that won't happen.They will try their max to delay. After making so many calls from starting day 9 after booking finally they will send by 15 days. More over we are not allowed to book the cylinder before 21 days of delivery. So We can expect a cylinder to be consumed in a month some how we have to manage. Calling them again and again is very problematic as the lines used to be busy most of the time.

Sir, I complaint for cylinder on thenth of january but still I did not receive the cylinder.Sir you are requested to do needful.Thanks


My consumer no:3828
Name:Prabhu Rai
I-9 New Janak vihar
Iari pusa
new Delhi-110012.

i booked a refilling request on my connection No 20211 on 04/01/2008. which is a bharat gas connection and the dealer is m/s Nihal gas agencies, Mayur Vihar-II, Delhi-110091.

after the booking the delivery was given at about one week later.

now when i requested for refilling of cylinder on 25/01/2008 , the agency persons refused my request told me that they will count 21 days from the delivery of cylinder and they had no answer as why the previous delivery was so much delay and why the costumer's should suffer for their fault.

I had booked cylinder at Sarla Enterprises dealer of Bharat Gas in south Delhi at Safdarjang Enclave, New Delhi-29 on 8th Jan’ 2008. Till date I have not received any cylinder, I have frequently requested for early deliver the refilled cylinder. But they did not delived the refill till date. I do not know what is the reason of such irregularity doing by the Agency , however it is revealed through resources that as on date consumers who booked after 8th jan’08 are being delivered. Since 12 Jan’08, I continue keep approaching through Telephone to provide the refill at earliest, they always saying it will be provided tomorrow. But tomorrow never came and result is 0…….
At times they hold telephone in wait and do not response.
I think you will initiate to find out factual reason and take necessary action against the defaulter and provide the refilled cylendar at earliest.

With regards,
S S Gagrai
Consumer No.15209
[protected]