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Airtel Broadband — error in net connection
there are lots of problem in airtel net connectivities we are faceing this problem over 10days plz solve this problem. THANK YOU hi myself is vipin kumar with airtel landline no. is[protected] ...my net connection nd phone is not working properly at all so plz solve an problem as soon aS POSSIBLE ...I AM VERY THANKFUL TO YOU...
REGARDS
VIPIN KUMAR
REGARDS
VIPIN KUMAR
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Airtel — Broadband Info Error
HiThis is venkatesh here from Bangalore.This is with regard to my land line no [protected] this problem is with regard to my Broadband connection earlier i was in the 799 plan with unlimited browsing and download.In the last week of may i called the customer care to check if i could get a better plan with higher speed.And then i was guided that i could go for a 1 Mb download speed with the same rental and with a limit of 8 GB download.I asked the customer support person will this 8 GB limit also include your browsing and the uploads.He told me that it would be counted only for the downloads and the browsing is free.I asked in twice and he was very much sure of that.So i got the plan activated from 1st June
To my surprise on the 26 June a received a bill for Rs 5115 I immediately called the customer care to check.When i got it checked for the details i was told that i have been charged for my Broadband usage.when i asked them for the details then i was told that i was been charged for the browsing, download and unloads.Then i told the customer care person that initially told that i would not be charged for the browsing and the uploads.So he lodged a compliant regarding the same and i was given with the complaint no 21503228
On the next day a executive had called me and was explaining that the error was not from their end.I was not agreeing with him so he told me that a senior person would call me then after few hours i got a call from Abhishek Anand called me and he was trying me explain during the when i was having my lunch so i asked him to call me after 10 min.And i didn't receive any call from him but the next day i received a MSG on my cell from Air tel telling that the compliant no 21503228 is been resolved.To my shock i called the Customer care i was answered my Ms Sowmya T N who told me that the compliant has been solved by Mr Abhishek Anand.How can he solve the issue without having it discussed it.
This is a complete fault from you guys because of giving me a wrong information so u have to bare the loss i would be paying you only the rentals and the call usage charges
Regards
S.Venkatesh