[Resolved]  Bharti Airtel Limited — Balance deduction without information

Address:Pune, Maharashtra

Hi,

I am a customer of Bharti Airtel Limited,using their cellular mobile services with mobile number [protected].Yesterday 15the July at 1:21 PM,I got a call from [protected] (a voice record tape from Bharti Airtel Limited) about Hello tune.I took a call n listen it for a while.Then I cutoff the call.But after few second I realized my balance has been deducted by apprx. 50 rupees.I have never given any request for Hello Tunes.I have also called 198(Toll free helpline for Airtel customer) for formal complaint registration but theey did not respond me well.So please help me to resolve theis issue.
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Aug 13, 2020
Complaint marked as Resolved 
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bharti airtel celluler ltd. — for wrong balance detection

dear sir

i am ajay kumar pandey,i am using airtel sim. my mobile number is [protected],in my no.11th oct. 2009 thirty rupees wrong detection ate occured, i complined in customer care but not desired response given to me and i am not activating any services.this type of wrong detection are in my no. mostly occured.
so please give my 30 rupees balance as soon as possible.

thank you
regards
ajay ku. pandey
place-bhopal
(m.p)
Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K
Hi,
I am a customer of Bharti Airtel Limited,using there cellular mobile services.Yesterday 15the July at 1:21 PM,I got a call from [protected] (a voice record tape from Bharti Airtel Limited) about Hello tune.I took a call n listen it for a while.Then I cutoff the call.But after few second I realized my balance has been deducted by apprx. 50 rupees.I have never given any request for Hello Tunes.I have also called 198(Toll free helpline for Airtel customer) for formal complaint registration but theey did not respond me well.So please help me to resolve theis issue.

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