Airtel Complaints & Reviews

Subject: Claim refund against charges deducted from my account because of the engineer’s fault.
Dear Sir/Madam,
I Sulochana Bajranglal Kyal, a customer of Airtel Digital TV, Customer ID-[protected], phone no.-[protected], have a complaint to be redressed. On 19th October 2012, I had my account recharged with an amount of Rs.650, and I had been promised a service of 6 months. Around the same time, I had registered a complaint for changing the direction of my dish towards satellite 2, since I was unable to view some channels. The complaint no. for the same was 25238984. When, for the same, your engineer arrived at my place, my set top box had been working properly. For another hour, he had been working on my set top box and changing the direction of the dish. After this procedure, he informs me that my set top box had stopped working and for some reasons had to be changed. So the first question is-Am I responsible to pay for your engineer’s fault? Why should I pay for it when my set top box was working properly before your engineer did something to it?
Secondly, I wasn’t even informed about any such charges regarding set top box, neither by your engineer nor by any messages or notifications that an amount of Rs.350 had been deducted from my balance.
After a couple of months, my T.V suddenly displays the message that there is no more sufficient balance. Shocked at the same, I call up the customer care and then I come to know that Rs.350 has been deducted from my account for changing the set top box. Am I liable to pay for a fault that is not mine?
Sir, your engineer had agreed to the fact that it was his fault and he would be liable for any charges. But to the contrary, he registers a complaint on my behalf without informing me about the same and gets Rs.350 deducted from my balance.
This had been followed by me calling up the customer care more than a 20 times to claim the refund for charges that I should not be paying for. But, there has been no satisfactory response on your side. Such below par services are not expected from so called “AIRTEL DIGITAL TV”.
Finally, on 9th February 2013, I had a complaint no.28162362 registered against the engineer. But again I get the same lax response. After a couple of days, I get a message saying that my complaint had been solved, but I have till date not received any refund of the charges.
Having wasted loads of my time with meager success, I am trying this option of mailing my complaint to you. Having got the same cold response a dozen times from the customer care people that “You won’t get the refund, you may do whatever you want to!” I do hope that this time it would be different. It is a shameful thing for you people that you haven’t been able to redress a consumer’s complaint for 8-10 months. I do expect better services from Bharati Telemedia Ltd as a team. If not, I have got last option of getting my claim redressed through consumer courts. I hope you understand the graveness of the situation. I also do hope that you would do the needful as soon as possible and won’t torture consumers in such disgusting manner again. Awaiting your quick reply.
Thanking you in anticipation.
Yours sincerely,
Sulochana Bajranglal Kyal
Customer id-[protected]
Phone no-[protected]

This is complaint with respect to Fraud of Security Deposit amount, False
information and pathetic service provided by both Airtel Gallery as well as 121
Customer Care service.

Against:
Airtel Gallery:
TELESOFT, Aditya Nakoda Enclave, Shop No. 11, Ground Floor,
Opp. Bigbazar, Sinhagad Road, Pune 411 030
Contact Person: Rohit

Total "8" Accounts sufferring.

Incident:
I have been PREPAID Airtel user for last 8 years along with my family.
In month of February 2013, I got a call from above gallery from one of the
lady, who provided me information about new plan converting prepaid to
postpaid. Then two Airtel authorized agents visited our house.

The information she provided and the agents provided is as follows:
1. CUG Family plan for all 5 old prepaid numbers + 3 new postpaid numbers in my
family with unlimited free calling within the group; and few extra offers as
100 SMS free, airtel to airtel 10 paisa per minute, 149 minutes calling free
2. Plan of INR149/- per month per number
3. Security Deposit of INR400 per number
4. Security Deposit is "Refundable" after 3 months of service usage
Also this is also conveyed by Customer Care, Welcome call as well.

I trusted them and paid INR400 * 8 = INR3200/- with hope that above mentioned
plan will be activated;

NOW, this is what happened in reality:
1. NO CUG Plan activated
2. Plan of INR249/- is activated; instead of INR149/- where GPRS is added,
which is never asked for and is useless.
3. few VAS got activated without notice
4. Security Deposit of only INR200 got sent to Airtel as per customer care guy
told.

Contacted Customer Care for 21 times (each time got different answers and false
promises, and every time there was no past records about my follow ups,
mismatch between info given by Airtel Gallery and Customer Care),
visited Airtel Gallery 13 times (Each time wrong information, false promises,
mismatch between info given by Airtel Gallery and Customer Care, systems not
working, security deposits got up wrong by Customer Care, Spelling Mistakes etc
etc]

Its been more than 3 months of by now, still not a single concern or request
got resolved. The bills are still getting generated on wrong plan.
Getting calls to pay bills. Service has been stopped on few numbers.

This is really pathetic and ridiculous and highly irresponsible and
unacceptable behavior.
Unfortunately, it is "Airtel" brand, which is going to be degraded.

It was worst experience dealing with Airtel.

Hi,

Sir my name is Sailesh and Airtel is my mobile network. Today[protected] at 8.32 AM, an amount of Rs 85 was deducted from my account saying that i have downloaded MP3FULSONG from Airtel. Actually i did not download any songs or anything from Airtel. Even i could not find any thing like that in my download history as well and in my download folder as well.

Even last amount i faced this issue but i ignored it since it was small amount. But these Airtel people are doing it often and this time they directly deducted rs 85 which is not at all acceptable.

As soon as i received message saying that an amount of rs 85 was deducted from my acc for download, i called customer care but they are not listening to what we are telling..

This is ridiculous and if my amount is not refunded i would go option like choosing another network through number portability option .

I want to file a complaint on Airtel on this. Please do assist me.

My Mobile number is [protected].

Regards,
Kethu

Hi,

I have an Airtel Sim card which i am using since 4years now but from last 2 years when i started working in Pune my network has gone drastically down.
I don't get network connection even when i am at home. So, Basically having a cell phone is of no use as my parents and friends can never reach me.
Thanks to the worse customer service of Airtel and there undependable network connection.
i finally requested to port out from Airtel to Idea for better connectivity but Airtel rejected my requested again and again(5 times almost)
Now, my point is i live here in Pune (840 kms) far from my home(Nagpur) and my parents/Friends cannot contact me and neither can i most of the time.
So, if an unfortunate event happen to me i would be not reachable(As my cell phone does not have network)

Just one question Airtel- Rejecting forms of customers without serving the service is it gonna make your company bigger and stronger or just some roadside beggar who is crying for some money.

And worse is your customer service.
i get call from your CSR everyday. and i explain them everyday the same thing.
Your entire CSR team(Agents, Managers, Sr. manager, Delivery head, VP, Everybody associated with it are just bunch of losers who are crying for customers to stay without really doing anything are respecting the fact that they really "PAY' you to serve them.


Now i have lost it!
I want to port out now from Airtel.
I DONT WANT AIRTEL SERVICE ANYMORE NOR ANY RESOLUTION FOR MY NETWORK PROBLEM- I WANT TO PORT OUT(I GUESS THIS IS CLEAR NOW)
if i don't get port out from airtel i will submit this reviews all over the Internet!
making you new connection go down.

Porting id # AZ574294

You guys are still bunch of losers.

respected sir,
airtel is charging me even after discontinuation of services of my mobile postpaid connection. they discontinued my services at the end of march and they are still charrging me after discontinuing all the services. they were overcharging so i didn't paid the bill which led to discontinuation of services. but even after discontinuation of services airtel is charging me which is very wrong. i m a student i cannot afford to pay such unfair bills .i called airtel customer care and they said they will continue to keep charging me even after discontinuation of services which is very wrong. i even asked them to disconnect and close my number permanently but they are not doing that too . sir plz help me and resolve my issue. my details are as follows
name: nikhil gaikwad
airtel postpaid mobile no with discontinued service: [protected]
no on which u can contact me : [protected]

Hi, I am mohammed Iqbal. I am Airtel customer for past 8 years. My mobile number is [protected]. Currently i am facing the issue in call tariff. When i make a call to some one 90 paisa deducted in my account. Previously the offer provided as AtoA 10 paisa Ato other mobiles 30 paise. I contact 3 times to the customer care executive but there is no proper response. I decided to move another network but i am not satisfied the behavior of airtel company. More than 7 years customer is not happy then how about the new comers.

I am fully dissatisfied to the services.I want the clear reason for the behaviour

Thanks
Mohammed iqbal

hi every one just want to create a awareness of online booking of airtel dtv.. i am from chennai booked the airtel DTV HD Plus ID [protected] on April 22, 2013 Sunday, i was guided by airtel CC to do the payment by doing it TWO times in credit card (2*2990=5980) because of wrong messege i got in the confirmation screen.

After payment the CC gave assurance that the installation will get done with in 48 hrs. with bit luck today i got a call from airtel technician for installation but he told like they dont have stock for remote controll for that hd PLUS SET TOP BOX he also told that previous customer also had the same problem in getting the remote he is wating for 1 month, i also asked without the stock availability how they gave assurance they installation will be done with in 48 hrs ?, today was wost day after all i tried 9 times almost spend a hr to reached airtel DTV CC( DAILED 12148) n [protected] spoke regarding booking cancellation and refund my money noN of the responded a single word regarding this time, i have list of CC people voice recorded
when i play back its really craZy about the response they gave AND TRNFERING call to his higher authority got dropped not picked up.. few of the cc speaks hindi even though i select english language IVRS and droped the call.. this really wost ...

how can we use a DTV without a remote ?
they not even registered a complain or took a request from me for booking cancellation or remote stock avilable.

i know this will create a awarness to people how lazy and doing a online booking and dont like to use the DTH without remote.

I have received a sms from airtel on my airtel number [protected] on 22nd April that I will get a talktime of Rs.220 on doing a recharge of Rs.200. So I have done a recharge of Rs.200 on my airtel number [protected] on 23rd April. But I got only Rs.175 as talktime. I don't know the reason. I feel cheated. Please look into the matter.

hello sir/madam
i have complaint about retail stores of airtel.i. paid my bill through cheque or dd.everytime i ask for payment slip they refused and tell me to drop that cheque in drop box.where as our company is linked up with airtel and i need payment slips for billinng from company.so please help me.i also tried your call center helpline but they were very rude and of no help.

Mr. Dharamveer Singh (Chamber 35, Westend Wing Tis Hazari Court Delhi 110054) has issued a Legal Notice under section 403, 405, 406, read with section 420 of the IPC. I am sure Mr Dharamveer Singh has not verified the issues before sending the Legal Notice. We have been facing issues with Airtel Customer Service for a long time, for which I have always registered complaints on Airtel hotline number ([protected]).

The connection in question is for fixed line number [protected] and account number[protected]. Due to poor and rude customer service we had requested closure of connection in December, 2012. We were promised plan change in sometime early September-2012 or October-2012. The offered plan was not given on the account. Repeated requests and complaints at Airtel Customer Service were of no help. A request for account closure was made in December’2012. Thereafter, we started receiving several calls stating that we do not close the connection. Subsequently, Airtel Customer service REPETEADLY offered that we keep the connection for next 3 months without any rental. We still requested closure.

We have been always communicated that Airtel postpaid services have been charged on pro rata basis. A cheque for last payment was made on 5/1/2013. This was returned as Alteration in payees. Subsequently a cheque payment was made on 18/1/2013 for the amount of Rs.1570 vide Cheque no 383858 from Oriental bank of Commerce and a receipt for same was issued(receipt no. 8163432). Thereafter, no statements were received from Airtel and we have not availed any of Airtel’s services.

Now we have received a legal notice. I am at loss to understand the reason. This definitely is harassment of a common man by a MNC to fleece us of money, eventhough we have made the payment as communicated by Airtel.

Please put a stop to this harassment and resolve the issue

I would like to give a complain that i am getting unknown messages & Calls from [protected] (UP East). and these msgs are done by a male person when I call back that number he disconnect i am really frustrated with these call & SMS. please see to the problem.

Hi

This is a complaint regarding autoactivation of the services on the mobil and innocent customers unaware of the way the bill gets generted ends up by paying the pay .

I am one of the suffer who is facing the same problem and my mobil no is [protected] where i have raised complaint against it and expecting the resolution against it.

Thanks,
Rashmi

Dear Airtel,

I am writing this complaint regarding the problem I faced with Airtel postpaid connection.

8 months back I went to France by keeping my Airtel postpaid number on Safe custody. At that time Airtel customer care people told me that I can choose 100 rs per month plan,to keep my number on safe custody for longer period.
They confirmed that my number will be kept under Safe custody until I request...

I have recharged my airtel nomber with discounted tariff recharge of Rs. 97 having validity for 2 months. The benefit of the same is mentioned as 1.2p/2sec all India for 2 months (1st min of the day to be charged at 2p/sec) (IT IS COPY AND PASTED FROM THERE WEBSITE). so it clearly tells first call of the day would be charged Rs. 1.20 per minute and later 1.2 Paise for 2 seconds.
But as i was using it i observed on calling land line i was charged additional and i was ending up paying 2.5 Paise/ 2 Sec. When i called customer care they said it is 2.5 paise/2seconds for land line.
This is misleading. they have to update the website or give me the benefit. I wouldn't have recharged for discounted tariff had i known it previously.

CHEATERS

R/Sir/Madam,

You have wrongly deducted Rs.48 from my mobile. through incoming call and automatic.

and my talk time is 0. Please return at earliest. If you have any problem in returning Please call me. If any service is activated then deactivate at earliest.




Thanks & Regards
Atul; Agarwal
[protected]

Sr. Press Reporter

Rajasthan Patrika Pvt. Ltd.

I am getting threaten calls from these numbers @ night times. I am not sure from where these numbers are used and calling from. @ nights i am offing my mobile this is very bad on their part...dont know why these guys are calling me they are not releving their identity to guess who is calling actually :(

I have traced these numbers in internet but failed tp provide the address only service provider details are there.
[protected](Airtel),
[protected](Airtel),
[protected](Idea),
[protected](Docomo)

Hello sir I really beg to the person who will take care of this issue further, to help me on this...

I want to deactivate my airtel number that is +91 [protected] i'am using this this since 3 years and now i have to leave Bangalore (Karnataka) so please Deactive my number. As soon as possible. And please let me know if my number is deactive.

Dear Sir,

My airtel number is [protected], The number is Deactivate on 03/04/2013 as per airtel customer care, But i was not aware of that my number was deactivate and i recharge may number on 09/04/2013 and my balance reached INR 737.14. After 4-5 day of this recharge my number got deactivated.

I contact to customer care and they are telling that you have not make any calls last 90 days and i was agreed with him but i am recharging my mobile during these days many time so that my number should not close.

According to airtel Rule you have to make call/video call OR you have to recharge your number, I didn't make call as their services is not available in (Dubai) UAE but i have recharge my number many time but still they deactivate my number.

Sir, I please want to take strong action against them.

For your information this was happening second time with me.

We used Airtel Broadband Service from 2009 till 5-Nov-2012. The main reason for disconnection was improper service.
We asked Airtel to change connection name from my sister's name to my name, when we called Airtel support executives, they asked us to go near by airtel shop and register complaint.

My sister and myself we both went Madhapur-Hyderbad Aritel shop nearly 4 times, finally got frustrated and asked them...

I want to file a complain against the customer care executive present on 121 or 198 numbers. They never respond correctly and also they disconnect and block our calls without permission also i asked the guy to forward a complaint regarding my problem but that guy told me that he did but after 2 days i came to know that there isn't any complain from my side in database and still I'm facing my problem without any response from the company .