Airtel Complaints & Reviews

AirTel — Sending Legal Notice for a closed account

I had a airtel connection and it was closed in August. I have the receipt from Airtel with the final closing payment and their confirmation that the account has been closed with no outstanding dues.

However, I just received a Legal notice from Airtel mentioning that there are over 2000 dues in the account. Along with this, I had received few rude calls from airtel few weeks back on the outstanding. On which I told that I have the receipt of account closure and they can come to my home to check the receipt.

What are the options I have. This experience has totally frustated me and I feel harassed.

Airtel — Layer Notice Issued from Airtel

Hi,

This is Prasanna, my issues is regarding alleged notice sent by Airtel even after I made all the payment and requested for migration.
I had taken a post paid sim from Airtel as there were lot of description found in bill I really fed up and requested for migration to prepaid connection as I was desperately needed that number, I paid all the amount till the day I applied (Saturday) for migration (I have all the bills). Finally those outlet guys said it will get migrated in 24 hrs and gave a new sim and said put this sim when you get message saying Invalid simm, I agreed and left the outlet. I was waiting for 24hrs and I did not get message Invalid sim as that was sunday I thought it might take one more day like that but I did not get message saying Invalid SIM i.e number was not migrated to prepaid. As I was @ chennai by that time I could not reach out to outlet as well as I tried calling to Airtel customer care but they said we have not received any request you just confirm with outlet guys. It was really bothered me so I went to Airtel outlet after 1 week as I was waiting for week end, they said I requested sir but it is not processed I don't know why and asked me to clear the amount for hole week and then they will request once again. I was really bothered and said Se it was not mistake from my side and still you guys are asking me to pay the bill which is really not a problem from my side and I will not pay the bill and left the outlet. But that no was active until 1 or more month till the delay payment date and disconnected the connection, I have not done anything else but just before 2 weeks they issued the layer notice to my communication address given. So Please tell me what to do now?

Thanks,
Prasanna.

Airtel — Harassment on connection closure request

I placed a request to close my connection on 12th May, 2011. Till now they haven't closed my connection and kept on sending bills regularly. They called atleast a million times even during odd hours in the night. I even complained the nodal office of Andhra Pradesh and got a email reply but things even got worse. One lady called Ankita, part of Airtel legal department called today and threatened us to pay. I clearly said that I'm ready to pay whatever I actually need to pay. She said that she would send an appropriate bill and I agreed to pay if its correct bill. But she called us couple of times but didn't send any email and threatening us to pay something. I said that I didn't need to pay some amount but I'll pay the correct amount. She is using very indecent language and shouted like anything. This is very unfortunate and I didn't expect this from Airtel.

I've been communicating to the Airtel Nodal officer, AP. I also forwarded the same to Sunil.[protected]@airtel.in.
I hope it reaches Sunil this time.

I believe atleast after seeing this complaint some action would be taken from Airtel.

Here are my account details:

Landline number :[protected]
SR # 604005 - for cancellation request
Complaint reference Number with Nodal officer #49051346

Hi Rakesh,
Thanks for working on this complaint. I'd taken this connection in my wife's name and she has been tracking complaints with grievance system in Airtel itself. We got a reply from Appellate and her email states that our connection was closed on 23rd June we need to pay the rental till that time.

IT'S REALLY NOT FAIR AT ALL.

WE raised the close request and surrendered the equipments to Airtel on 12th May. Within 48 Hrs or something is what the executive said to process the request. Now if Airtel closes my connection after
43 days and ask us to pay for rental till that time is really unfair from Airtel side.

I still believe Airtel that I'd get justice from Airtel and I'd be charged only for the period from Mar 26th 2011 to May 12th 2011. I always want to be honest and I expect the same from Airtel too.

This is what the reply we'd got from Appellate - AP :


Warm greetings from airtel Telemedia Services.

With reference to your e-mail dated 28-Jul-2011, you have expressed concern regarding the cancellation and non-receipt of the bill copies of your airtel fixed-line 11917894.

With further reference to your below e-mail, this is to inform you that your airtel connection has been disconnected on 23-Jun-2011. Please be noted the current outstanding balance is Rs.2502/-. However, your request for the soft bill copies has been forwarded to the relevant team and would be sent to your email id at the earliest.

We seek your co-operation in this regards.

We thank you for having chosen airtel services and we regret to lose a valuable customer.

Disclaimer:

Please feel free to speak to our call center executive on 121 (queries) and 198 (complaints or requests). You may also email us at [protected]@airtel.in

If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at[protected] between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at nodal.[protected]@airtel.in.

If you do not receive a satisfactory response from our Nodal officers, you may send an email at appellate.[protected]@airtel.in or you may call at[protected] between 9:30 AM and 6:30 PM, Monday to Friday.


Shashikala E
Appellate Office
airtel Telemedia Services.

Hi Rakesh,
I've sent an email to you at [protected]@in.airtel.com with my contact details.

Thanks
JK

Hi Rakesh,
I don't see any action being taken on this regard. Today again some one called up and asked us to pay some amount. We had informed that lady that we'd raised a complaint and waiting on that.

But the language she used... that is un acceptable. Its going beyond the limits, which obviously portraits different picture on Airtel.

Any updates?

I've also sent following email to [protected]@in.airtel.com:
Hi,
I've not seen any action taken on my request so far. Could you please look into this issue?
I keep getting calls from unknown persons claiming that they are from Airtel legal department and they are using very indecent language. I've clearly mentioned to you as well as them that I'm ready to pay whatever is the actual due. I already informed you as well as appellate AP. But nothing is happening from Airtel side. Even after proving that the mistake is from Airtel, why am I not getting the real bills. People ask me to pay just Rs.500 and close it when I'm ready to pay around Rs.800/900 but with the correct bill.
I don't really understand whats happening.


Please take necessary action.

Thanks
JK

M/S.Bharti Airtel Limited — Decrease in Balance

I am using Airtel Prepaid Network Provider service. Last week my balance is decreased by Rs.26. Please help me for refund of that amount.
My no is -[protected].

Namaste Mr. Kashyap,

We would like to inform you that your concern listed 23 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — unknown number problem

Respected Sir.

As we lived in family, one airtel number is constantly annoying to my family as well as to my personal mobile number is [protected]. Now, the stage is that it is very problematic for my family members (father, mother and sister). Even when i am at class the person is calling me. The number is active every week. So, it is my humble request to give the full details of the airtel mobile number. The mobile number is [protected] Even the call is coming at mid-night also.

So, pl give me full details to my mail id ([protected]@gmail.com).Treat, this is as my final step to stop the unwanted calls.
Treat this matter on urgent basis as the question is of my family safety.

AirTel — unknown number calling Complaints

Hi Sir,

Please provide me the details of [protected] as I am keep getting missed calls and messages from this number - which inturn creating problems to my personal family life.
please send me the details to anil.[protected]@gmail.com.
Kindly do the needfull.

Thanking you sir.

AirTel — calling and messaging

sir, i should know this no [protected] details because 4 some days from this no iam geeting a missed call and blank messages i would like to get the details of this person my mail id is [protected]@gmail.com

Namaste (asanarbl),

This is to inform you that your concern listed on 23 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (asanarbl),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Automatically activated Services

Dear Sir
I had never subscribed for Astrology service but you are charged me for this service.
It had also happened for last two or three times. So, please stop (deactivate )this service to my mobile No -[protected] with immediate effect. Also no any service provide in future to me on this number.

Sandip Wakchaure

AirTel — Services auto-activated

I have Airtel connection with #[protected]. I was auto-subscribed for some service by name "ghar aaya jyotishya" and I have been charged Rs2/per day. I have never activated this service. After calling Customer Service, they deactivated the service and but did not register the complaint for auto-subscribing the service. I was charged the amount of Rs42(2Rs/day for 21days). The response from the customer centre was really disappointing.
The customers are being cheated this way by auto subscribing such wasteful services.

AirTel — AUTOMATIC ACTIVATION OF SERVICES

SIR/MADAM,

I AM PRATIBHA MAURYA,AN USER OF AIRTEL.

MY COMPLAIN IS ABOUT AUTOMATIC ACTIVATION OF SERVICES,LIKE DAILY JOKES PACK,DAILY DEVOTIONAL COMBO PACK,ETC.AND THEY CHARGE FROM ME FOR THESE UNWANTED SERVICES WHICH WERE NEVER SUBSCRIBED BY ME. IT IS SO FREQUENTLY THAT NOW I AM TOTALLY FADE-UP AND PLANNING TO COMPLAIN IN CONSUMER COURT. NO ONE AT AIRTEL COSTUMER CARE CENTRE TALKS WELL ABOUT THIS PROBLEM

AirTel — auto activation of services and complaint

i have buyed an airtel sim bearing number [protected].The service provider has automatically assign a hellotune .I have compliant to customer care about it,and strictly said do not activate any further service.After that they have activated deal pack and keep on detecting 3Rs/3 days and even they didnot connect my phone call to customer care .

AirTel — Automatic activation of airtel services

There is automatic service activation in number [protected], they r charging and deducting money from my phone balance...They activated gurukul service and charging 30/- per month I tried each and every thing to deactivate but they said
"Kindly note there is no service active in ur phone"
Also there is very poor condition of customer care service of my area and hence helpless...

Its been more than a year and now I am really angry and frustated and I want my ONE YEAR DEDUCTED MONEY BACK ( 360/-) as soon as possible.
Deactivate all other services currently active in this number and also stop the service messages too!!!

There is automatic Active service my number [protected] balance reduce this number and i have browse use to mobile internet At mobile office. Airtel wap reduce the my balance last 4 months and i have complain with the customer no response..waste Airtel and lot of waste my money..Balance refund my mobile number 198 free call no response in customer, and ask computer voice *121# stop and start service...

Namaste Ms. Dhanwani,

This is to inform you that your concern listed on 23 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms. Dhanwani,

We would like to inform you that your concern listed 23 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste ( harishgparmar),

This is to inform you that your concern listed on 23 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste ( harishgparmar),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Wrongly deduction

Dear Team,

I am an Airtel prepaid mobile cutomer, I hve received the message from airtel (AD - 54321) that Thanks for using filmybuzz subscription service from airtel.you have been charged Rs.3.Join gamclub and given a link also. Instantly they have deducted Rs.3/- from my main balance also. I have not used any service and not activated any package , but why i have been charged for 3 Rs, i don't have any idea for it. I given a call to Airtel complaint desk 198 for the clarification, even they don't have any details on it and raised a complaint for this. But how come they can deduct my banalance without using it any service.
My number is [protected].
Reference number for my complaint is that CBDCC[protected]
Please help.

Namaste Mr. Agarwal,

This is to inform you that your concern listed on 23 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Agarwal,

We would like to inform you that your concern listed 23 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Unwanted calls disturbing

Dear,

My wife is getting unwanted calls from airtel customer and the number is [protected].
Morning this number is not reachable and in the night time its on and disturbing my wife
Please look into this matter seriously and advice me for the same.

Regards

Airtel — disturbing at morning times

Hi sir.
This is Lokesh From Kadapa. Newly i brought one airtel sim [protected]. This number already used one person. Daily morning i have a calls from the person customers. person have Andhra jyothi paper agency. why the AIRTEL company purchase me that number.Take the action to the AIRTEL company.
Thank you sir

Namaste Vijay,

This is to inform you that your concern listed on 23 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Vijay,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — i want this number

hai [protected]

AirTel — deactivation from my no

R/Sir,
It is to inform you that I am using Mobile NO. [protected] prepaid connection provided by Air Tel. I am receving message from 64611010 and my Rs. 10 deducted from my account as I have not activated the service for whom I am suffering, The same may kidly be deactivated / cancelled immidietly to maintain win - win relation

Airtel — want to cancel former complaint

Dear sir
I want to cancel former complaint which i have done against airtel company.
Iwant to cancel it because The airtel sim ([protected]) for which i applied enternet connection, is not from my name. it is my boss's sim. he gives it to me for my personal use. he also has all information about my complaint.
THANK YOU
DINESH KUMAR NAMA

AirTel — DISCONNECT MY NUMBER

I have airtel prepaid no is [protected]. I Have a purchase 4-5 months ago. But without any reason they permanent disconnect my number I will say why u disconnect this number They told us Ur sim is expire dated 12/10/2009. But 22/02/2010 I will talk with my Friend this number. I also mention my Friend number is [protected].

Pls help us

Airtel — Deactivated number, Customer studying in U.S

I have been using my airtel number since 2002. i also submitted the documents 2 times when they deactivated my number. Now, I am studying in the U.S. and airtel has deactivated my number. WHERE IN THE TERMS AND DETAILS FORM (WHERE THEY TOOK MY SIGN), IS IT MENTIONED THAT IF A PERSON DOES NOT USE HIS NUMBER FOR 3 MONTHS, THEY WILL DEACTIVATE IT?? or where they have mentioned about something like this can happen in future?
I am a proud Indian citizen and I understand the security issues as well. But for a person who is not in the country, is this like a torture. I have so many contactsconnected with this number, that i cannot afford to lose it. If i come next year, they say that my number wil get canceled. What is this? (If the Indian law is so particular about the CONTRACTS, then i want to know that where have i signed something like this??)
i have no option, i have to spent 85000 rupees, buy an indian ticket now, come to india and get my number back. IS THAT YOU PEOPLE TREAT SOMEONE WHO HAS BEEN AN ACTIVE CUSTOMER, BUT IS OUT OF COUNTRY?
( IF THEY SAY THAT SOME RELATIVE CAN GET THE NUMBER ACTIVATED, THEN ISN'T THAT A CLAUSE SOMETHING LIKE INVASION OF PRIVACY? )

Airtel is taking its customers for a ride.They need some threatening.If we just agree to whatever they say, they will start dancing on our head soon.My friend who stays in mumbai had been posted to mysore by her company for about 2 months.And when she got back to Mumbai her balance dropped from Rs 600 flat to Rs0.Having contacted them they say the documents were not submitted and the money cannot be refunded.
This is clear fraud.

AirTel — deactivate my number

I would like to stop the useless messages from TD-SMSGupSh to my mobile number, my number is [protected]

AirTel — i want to stop the number

i want to change number [protected]

sir please stop this no becuse thats my no and anyone used it
no is [protected]
my email id is naveen.[protected]@gmail.com

I want to know whose number is this [protected] and [protected], this number person daily call my wife number and talk rubbis so please send me his name and address of this user number my number is [protected].

AirTel — deactivate my nos

Dear Sir/Madam,

I have purchase the prepaid connection of Airtel on[protected] at Suth Delhi. My Airtel no. has been deactivating on[protected] without information for customer & without any reason. I have visit the airtel outlet at Sahara Mall for reason for deactivate. They have been re-issue new sim card for same no.. I am regular touch with customer care for activation of my nos. Since morning i have made so many calls to customer care for status. Every time customer care has given to me differate-2 process for activation this no.. When my nos has been deactivate, i have around of Rs.200/- balance in same nos. Every day I spend around 2 to 3 hours for resolve the problem. I am not able do my work due to this problem.

Now have been not received any solution from Airtel.

Thanks & Regards,

Navneet Kumar
[protected]

Airtel — Number deactivation while using

Dear sir,

eventhough i had submitted my proof of identity and residence 3 times my mobile no. had been deactivated im facing the problem with the service provider. Even there is mobile currency in that no. can u suggest me the solution for that and their representatives are not responding properly.

Namaste Mr. Chettri,

This is to inform you that your concern listed on 22 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Chettri,

We would like to inform you that your concern listed 22 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ambey,

This is to inform you that your concern listed on 22 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ambey,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Sharik,

This is to inform you that your concern listed on 22 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Sharik,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — unsolicited scheme

we have total 5 mobile prepaid connections of Airtel,, NOS- [protected] / [protected] / [protected] / [protected] and there is complete anarchy as far as customer interest and protection of balance is concerned.Every month service provider that Airtel has been deducting from our talk time for unsolicited schemes.
every month they activating different schemes and deducting talk time without taking our consent and 121 service is complete farce.
problem is not that they are doing such thing but doing with impunity.

do the needful

airtel number — Unsolicited Call

Sir

I am receiving continuous fake call from an airtel number [protected] from about 2-3 weeks. i am very disturbed as the caller despite rejection continuously recalling in d interval of 2-3 days. please identify the caller or make this number not to call me again.

thanking you

AirTel — Unsolicited Calls.

Hi,

I am getting repeated calls from the Number[protected]. Whoever is calling, immediately disconnects after I answer the call. This has been happening for many days now. I tried to trace the location of the number, and I find that it is an Airtel number from the Bihar / Jharkand area. I am from south India, and have no reason to receive any calls from anybody from this area. Today I received another call from another number[protected], again from the same location.

Kindly take appropriate actions against these numbers.

Thanks and Regards.

Hi,

I had, as you suggested, mailed to [protected]@in.airtel.com. The response I got was to file an FIR with the police station. I was already aware of that option. The intention of posting my complaint here, was to know if there was any other way to have the issue resolved, other that the only option of filing a police complaint. Now that I know that there is nothing that can be done from your side, I'd prefer to close the complaint that I posted here.

Thanks and Regards.
- Satish.

AirTel — Unsolicited call

Dear Sir,

I have been receiving calls from an unknown number which is - [protected]. Can you please suggest or help to resolve this issue by warning the person to avoid his/her calIs.

Thank you.

Called Airtel Customer Care from number B -

After submitting this complaint, I called Airtel customer care. First time they responded (name oof executive was Manisha) but when I dug down deeper, the executive said she is transferring the call to her senior. After that the call was disconnected from their side.

Second time Priyanka picked up - Said not able to register request. Gave an email id - 121(at)in(dot)airtel(dot)com to register the complaint
Told that their system automatically doesn't accept request for unsolicited calls made from Pakistan. Executives are educated such that all calls made from Pakistan are lottery related. Said response on the email will be within 24 hours, suggested to mention mobile no. A or B in subject.

Namaste Mr. Gupta,

We would request you to kindly ignore these calls and messages and don't revert on such calls and messages. For more details please refer this link. http://www.airtel.in/important-alerts/

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dear Mr. Ranga,

I think we have missed the point here. I would like Airtel to explicitly agree that these calls have not been made/solicited by Airtel.

Why I am insisting on this point is because I have a very strong reason to believe that these calls ARE made by Airtel.

If not, then please let me know about the same so that I can further explore all the legal remedies for this perennial issue.

Airtel — Time of call scam

I am using the Airtel Number [protected]. Oflate I have seen many cases when my call ends at xx:59 secs but still I am charged for the higher slab for instance if call duration is 02.59 min then I should be charged Rs.3 but I am charged Rs.4. every time I call & complaint for this I get back the One rupee but everytime this is not possible. I want the permanent solution for this on behalf of 101, 114, 971 (Number from Wikipedia) Subscribers.

Airtel — Call Ended

dear sir,

i have try to call a number this number not respond in my mobile but same number calling from other phone i am not found the problems. your custumer care not satisfy me please guide me how i call this number.

My Mob No [protected]

Sir/Madam,

I have a prepaid Airtel no.[protected]. On date 26.11.2012 at 6:53 pm i got a missed call from No.[protected].

When called back caller said i am speaking from Airtel Call Center and you have won lottery of 25 lakhs. He said my name will be announce on a Television.

I called customer care and inquired about the call. He said it was a fraud call.

I request you to please trace the no.& take legal action.

Namaste Mr. Yasin,

We would request you to kindly ignore these calls and messages and don't revert on such calls and messages. For more details please refer this link. http://www.airtel.in/important-alerts/

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (aba18),

This is to inform you that your concern listed on 22 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (aba18),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Airtel GPRS connection problems

dear sir iam airtel customar my mobile no [protected] sir iam using chaina mobile yesterday i activated internet on then in my balance 15Rs dedected since 10pm on03-03-08 but in my mobile internet is not coming i called u customar care many times from 10pm to 1pm but nobady cant help me so want to talk with exicuteive directly and i want to my money get back immedaitly so plz call me sir my no [protected] plz as soon as possible

MO /NOP Setting not receive

Airtel — getting no GPRS service

I am using this service for last many years and had no problems with GPRS service but of late since from five months Iam not getting this service where Iam residing, that is at, loretto padua,
amtady gram,
Bantval, Pin:574211
Dakshina Kannada.
The problem is i am not getting GPRS service where iam staying and i am getting area info on my cell as(Loretty padau) but if i move away from my home say about a kilometre in any directions my GPRS is active and again if i move closer to my home the packet data is inactive and i am using a Nokia n95 8gb cell, regarding this problem i called airtel customer care service umteen times these are a few of the complaint numbers [protected], [protected], [protected], [protected], [protected], [protected].still there is no positive response from the service provider i am being told through SMS that the problem is solved and your airtel live is active.but the problem still persists, this problem actually started up when a new tower was erected in the vicinity of my home since then when trying to activate airtel live, airtel online or mobile office i am getting the message
Packet Data:
Packet data not available
Check network services
if i try to activate any of this service my amount is being readily deducted, now this is causing a lot of inconvenience to me because i cannot use gprs service which i am entitled for, to use many of my applications nor can i use it as a modem to connect to my laptop or pc.
Hoping some favourable action will be taken soon to solve this unique problem which i am facing from Airtel.

Airtel Services — subscribe to gprs

I am using nokia 6600.
i wish connect to internet to my pc (window xp proffesional)
through my mobile.
my mobile number is [protected]
so kindly subscribe to gprs
mohd aslam

Airtel — FOR NOT GETTING GPRS CONNECTION

I Haradhan Roy, is a Civil Engineer working in a REALSTATE company.This is inform you that on dated 27th August at 8.30pm I have recharged 104rupees easy recharge for getting the GPRS Connection but till now I am not getting this service.This is my new connection & my mobile no.is [protected]From the customer care I am not getting any help, actually customer care no.is not available.After recharging I have call 5 times but their expression is different.they told you will get your service after24hours, then again calling after that mentioned times.Then they told you will get after 48hours.They are neglecting the customer.So please asssociate me

Bharti Airtel — customer care blocked

My number is [protected]
I have problem so many time airtel executive blocked
customercare 121.
airtel executive are illiterate why AIRTEL M D like have a shame hindi me ek khawat hai CHULLO BHAR PANI ME DOOB MAR. SHAME SHAME SHAME SHAME SHAME you can"t give properly service than SHUTDOWN AIRTEL

Airtel — Customer Care Service blocked

Airtel has blocked my access to customer care. I called them from my another number, and they have even raised my complaint, yet its been like three weeks now and I still cannot access to Customer Care Service. ANother big problem is this, that some Big Adda website has been troubling me, with Thank You messages for (which I did not) downloading their application through GPRS. The number of the messages that I have been constantly abused with is 55454... How in the world will I stop this nightmarish constant abuse from Airtel and these pestering websites?

Danny.

AirTel — blockage of customer care service

sir,
3 days ago i asked my service provider (airtel) for the activation of gprs service on my mobile they sent me the setup which i stored in my mobile and they told that your service will be active in 24hrs. but the service is yet not provided and when i tried to contact them they blocked my customer care service and i'm not able to contact any customer care executives.
kindly do something

AirTel — Regarding GPRS service

Respected Sir
I am a subscriber of Airtel Mobile No- [protected]. On 12 th Oct 2008 i made a request to make GPRS service available on my phone to the customer care. I was told that this facility will be available to your phone shortly. But this facility is still not active on my phone and after many reminders it is still not active. Now i have been debarred from accessing the support of customer care. The balance of my phone is Rs. 392.43 but why this facility is not being provided to me, nobody is there to tell me.
Navin Kumar

Airtel Mobile — GPRS connection

Dear sir/madam


This is Neelima.I am having post paid connection of airtel no.[protected].I activated GPRS connection on 28 sep 08 through callcenter number.call center person told about package 199RS per month 120MB free download and free browsing.In 18 th October month I got a message that total amount bill around 4, 000.Again I called to call center for enquiry that person told that this is our mistake that total 6 months bill.After listening his sentence I continued GPRS connection.Again I checked the on October 28 total amount due is around 8, 000.Again I called to call center and asked about that they told that this total amount is due to GPRS connection.

Now they are harassing me by calling to my family members and friends numbers by taking numbers from my bill
details.These call center people only did mistake for getting bill 8000rs in just 14 days.
please help me to file this case.If I put case it will stand or not .

Thanks & Regards,
Neelima

Dear Sir,

Please deactivate/Unsubscribe http://m.igfun.com from my mobile. My mobile number is [protected]. I have already contact customer care.

AIRTEL connection wrong — Wrong connection city (area)

[protected] is my chennai no . But while making call it show other end Coimbature Bharathi airtel a and also this SIM CARD now not in working condition on more then one months. But you are sending Continuously. I already inform airtel customer care but next time will not give any reminder. please stop your service immediately.

AirTel — regarding my gprs service

sir, i have been browsing internet through my airtel number but every 4-5 days i need to register a complain that i m unable to browse the internet correctly,
still i m unable to get proper solution to my problem customer care department assure me of that i wont b facing the inconvinience again but still i m pursuing the problem.
my latest complaint regarding my problem is[protected] as given by the customer care

Please deactivate m.igfun.com services., my no is [protected]

Airtel GPRS — about connection disconnection

sir
good morning
i want to say that i am a consumer of airtel gprs my mobile no. is [protected]
i pay my 700 rs pending bill at 21 feb 2009
and balance 35 instead of 32 Rs at 26 /02/2009 to clear my account which is only 32 balance at feb 26
and i request to disconnect my no. so that i dont want to continue my gprs connectio
i have this connection is without voice so i cant call to customercare
sir i ask for any formalities about disconnection and they told me to clear my unbilled amout which is only 32 Rs, i paid and come with my Receipt
but after few day i got airtel bill of Rs about 350
i complain to concerned airtel office X-Press communication pehowa chowk kaithal that why i got this bill
they called your connection is in running position clear your bill then it will disconnected
i request them to disconnect my connection so that my next bill come to me that is 785.47 Rs
this is not my fault
what can i do in this setuation
please tell me my contect no is [protected]
please tell me why my no. is not disconnected till now
please help me in this case this is my second complain on this site but not reply found of first
thanks

kuldeep sharma
33 kv substation mini secretariate sector 19 uhbvn kaithal
mob no. [protected]
another no. [protected]

AirTel — CUSTOMER CARE BLOCKED

HIGHLY RESPECTED OFFICALS

THIS IS TO BRING TO YOUR KIND INFORMATION THAT MY CUSTOMER CARE HAS BEEN BLOCKED FOR MORE THAN 2 MONTHS AND ALTHOUGH BROUGHT THIS MATTER TO THE OFFICALS, THEN ALSO NO STEP HAD BEEN TAKEN REGARDING IN THIS REGARD .

SO, KINDLY TAKE A SERIOUS STEP REGARDING THIS PROBLEM AS EARLY AS POSSIBLE.

THANKING YOU

YOURS SINCERLY
RECKON PARASHAR
MOBILE NO.- [protected]
AIRTEL ACCOUNT NO.[protected]

sir

my phone no [protected]

i am your Mo user since2 years
i was happy

but now since 2 months this is giving so much trouble

i have lost 870 RS with in this time

why airtel is doing this,

who asked you to migrate me to some stupid plan and eat my balancc with out my knoledge

i went to airtell office at banglore koramangala office, when i fail to contact costomer care.

i met the team leader, a lady, she promised me to resolve the problem with in 2 days.after 2 days one mr.ameer told me money cannot be re funded.

look Mo weekly pack is for 7 days, but you disconnected after 6 days and migrated me to vsb
and you eat up my balance amount.

every one of you know it, and they are asking me to choose post paid service. What a canvasing.


mr mittal

somebody is doing this tricky thing to make profit for your company, may be with out your knoledge

but surely this doings eat up your good reputation
.
so please call the airtel prepaid CEO and ask him to revert the programme to make it normal


give my money back 870 Rs

thanks

AirTel — gprs connections

for gprs dail *567*1# .the report comes [sorry, currently we are enable to process your request.please try after some time]. please read my statement and provide me this connections.





hope you will do so.
thank you
yours
faithful costamer
margdarshee.

Airtel — Call drop issue never resolved and ended with disconnection of the service.

Dear Team,



I wish to bring to your notice that your services were disconnected without prior information or notice. I was experiencing Call Drop which I reported to Customer Service on several occasions yet the issue was never resolved. I was not discounted for the inconvenience caused by the Call Drop. Whenever I call Customer Service to report this issue, I was assured of a resolution within 24 hours of my call yet it was never resolved. For the complaint I placed on 6th June I was responded only in the first week of July yet without resolution. Adding to my woes, in recent times I was forbidden from calling Customer Service by dialing 121 since my number was blocked. You will understand from the chain of mails exchanged with you as underneath that my repeated representations have had nil effect. I have also attached mails received earlier for your perusal.



I trust I have waited patiently enough and every hope of a resolution seems lost. On the whole I am totally frustrated with the services of Airtel and therefore constrained to contemplate on withdrawing my subscription.



Regards,

Ravichandra

CUSTOMER CARE BLOCKED
HIGHLY RESPECTED OFFICALS

THIS IS TO BRING TO YOUR KIND INFORMATION THAT MY CUSTOMER CARE HAS BEEN BLOCKED FOR MORE THAN 2 MONTHS AND ALTHOUGH BROUGHT THIS MATTER TO THE OFFICALS, THEN ALSO NO STEP HAD BEEN TAKEN REGARDING IN THIS REGARD .

SO, KINDLY TAKE A SERIOUS STEP REGARDING THIS PROBLEM AS EARLY AS POSSIBLE.

THANKING YOU

YOURS SINCERLY
Niruj gogai
MOBILE NO.- [protected]

I am prepaid customer of airtel since one year. Presently i am residing at Guwahti assam, my mobile no is [protected]. I am facing a serious problem and airtel is not listening to my problem. My problem is, when i am dialing 121 to talk to customer care, i am only able to browse up to 4th option but customer care spokesperson is available at 9th option. I am deprived of talking to the customer care executive. I just want to activate my facility again.

GPRS — GPRS connectivity

I have installed Mobile Office settings on my LGKU990 successfully. Most of the times the I get a message "Connection failed". Please improve the GPRS connectivity please

GPRS — Airtel GPRS (Area Specific Problem)

Hi,

Myself Vishal Sharma & my complaint is regarding no - [protected]. I lodged a complaint about GPRS connection problem almost 20 days before but I didn't get any solution for it. The reference no is 28873161. This problem is area specific. GPRS works absolutely fine whenever I go to delhi or FBD but in our area (Ballabgarh), it stucks in between and out of 10 attempts, if it succeds to connect once or twice, the speed just sucks. Could you guys look into the problem ASAP??

Airtel — problem issue same no.

my mobile no. [protected]. is no. se other mobile per sms or miss cll hoti.hai. jabki mere mobile se na to sms huaa or na hi call . but jis mobile per smsor call hui hai wo no. [protected] hai. so plz cheaked same ([protected]) no. issue other coustmer. & urgent action & reply.

hi thr. im ur new cust. n my no[protected] i wonna activate GPRS in my cell so i made many time call in ur cust care center they doesn't pick n dint gave proper response in between they does hung up the call, , n i'll wait for reply, , , , , , ,

AirTel — airtel no. blocked

sir,i have an airtel no. [protected].i not using the my this no. last 3 months so now it is not working.i want active my no.so please guide me.

Bharti Airtel — NO GPRS CONNECTIVITY FOR 1 MONTH

Jst because they hav d largest customer base, Airtel, no longer is bothered to pay heed to any customer complaint. Since last 1 month I cannot access my mails through my mobile though My GPRS is activated and Airtel have been regularly charging me Rs199/ mnth as rental. First i contacted their technical helpline no. but it seems they didn't have any solution, hence they asked me to bear with them 4 next couple of days untill the problem is solved. This happened on 2nd April, 2010. Unable to keep my patience anymore , I walked into their Relationship Store, at Park Street, yesterday. But the technical guy in charge out there Mr. Rakesh Bhattacharya was utmost reluctant even to listen to the complaint and register the same. Unable to take it any longer I mailed their HEAD - CUSTOMER RELATIONS. But even their higher authority did not bother to resolve this issue.

Hi All
Dont belive Airtel in GPRS
They are charging More from customers
If yiu call airtel they tell only there story u browsed so only it is charged
I used to browse same sites in My Reliance Sim I will be charged Max 3 - 4 Rs for 1 hr browsing
But in airtel i got bill for Rs 200

i agree becose i m facing same pro right now. my self harish kumar from ghaziabad (u.p) my no. [protected] ... now here in my area gprs speed so poor including downloading or browsing...many times i marked many com. about it but i didnt get any solution about it, , , , , , , and the attitude of gprs dip...team so helpless, , , , , , , they dont want to help the cus. harish.[protected]@gmail.com

Bharti Airtel — Blocking Customer Care Numbers

TO WHOM IT MAY CONCERN
=======================

I am Sankar Saha and I am a subscriber of Airtel Prepaid services. The connection has been taken under my name but my son is the user of the connection.
I find that their toll free helpline 198 has been barred on my number on 1st Nov 2010 and the number has not been unblocked after 25 days.
I cannot disclose the number due to lack of privacy.
But would request you to mail at sudip.[protected]@gmail.com; for further details.

Sankar Saha

Bharti Airtel — Barring Customer Care Numbers

D/ Sir,

198 has been barred in my number from[protected]. I demand the number to be unbarred also with the reason for regarding the business of barring customer care numbers.

My Airtel PrePaid number is +91-[protected]

AirTel — gprs services

Dear sir,

My moblie number is [protected] (Near Thaltej cross road, Thaltej, Ahmedabad). I am using your gprs services since last six months but am not satisfied with your services. From last two weeks I had been complaining now and then on your complain number 198. My latest complain no is " CMOUD[protected] " made on[protected]. But till today it has not beed solved. I fail to know why company like yours is taking too much time in resolving minor problems. Kindly look into the matter and see that my problem is been solved at the earliest.

Kindly send me confirmation of this mail as well as action taken for that.

same here..
these airtll people do not bother customer privacy

Activate Do Not Disturb Registry
http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/do+not+disturb+reg...⇄

Airtel-GPRS — gprs connectivity

i am using internet by Airtel gprs , for last few days there is a problem in setting connection . whenever i call airtel gprs technical support ,the executive shifts problem to call at 7070 ,and when calling this no. it tells you are not registered .
where will be this complaint listened and from where i will get support and start internet conn.

Hi,

I have been facing problem with airtel GPRS, filed complaint thrice out of which only for 2 i got complaint number, first of all my GPRS balance showed zero with in 15 days altough my usgae of internet is still the same as it is for other month, I got it recharged on 19th September 2011, but my 5th october, 2011 it got over. Called up 12118, they dnt have any god damn clue of what is going on, in fact my account also got zeroed out, again i got it recharged with 98Rs for 2 GP plan on 7th October, 2011, but again my balance of 47rs from talk time got deducted, and the validity that is showing for GPRS service which should have been 30 days, is showing as 28days. I tried calling 121 N number of time, but as usual call is getting dropped. please help resolving this issue, I got the complaint number too.

AirTel — customer care is blocked

Today i complained regarding my balance deduction, nor they provided me some meaningful answer, and i m not able to contact customer care its blocked now

--
SERVICE IDEA POSTPAID OFFER
idea new connection
& idea COARPRET
connection CUG Free
(Close User Group)
POSTPAID BEAST OFFER

Contact Abdul Khan +91-[protected]
+91- [protected]
Sales Manager

Add A 17 sec 58 Noida

Email idea.[protected]@gmail.com
abdul.[protected]@gmail.com

Bharti Airtel — blocking of a number

i get unwanted messages from [protected]....this is a Delhi Vodafone number.....i have blocked this number from calling me, thnx to my handset....but still, i'm fed up with the messages......
please tell me if i have any option of blocking this number from texting me
i have my exams coming in a week.....please help me.

Namaste Mr. Thakkar,

This is to inform you that your concern listed on 21 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Thakkar,

Further to our discussion dated 21 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Thakkar,

We would like to inform you that your concern listed 21 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Singh,

This is to inform you that your concern listed on 21 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Singh,

We would like to inform you that your concern listed 21 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Broadband Connection — cheating in service

Hi, am venkat from hyderabad

I took an airtel broadband connection in begumpet branch of hyderabad. my connection no is [protected] when am taking i asked the speed of your network, they told that we are providing network speed of 238 kbps. but now am getting a worse service from them. they are not even proving 10 kbps speed also ...

when i use to open any website thru the airtel broadband it will take minimum of 15 minutes ... to open the page ...

i spoke to the customer care of airtel broad band services for 10 times every time they registering my complaint giving ID no for my complaint thats also ... they are not even responding to the complaints..
worse service provider ... don't trust their words ... be care full while your taking a broad band connection

Bharti Airtel — Cheating by Airtel Broadband

I have applied for Airtel Broadband Connection on 20th June 2009 against application no. BA 0381855 through your executive Mr. Jasni ( Mob. No. [protected]) with the terms of providing connection within 7 days of application. After the expiry of said time, I tried to contact him several times, but he didn't pick my call. Then I informed the same with your Customer Care against complaint no.21460490 and informed that it'll be done in another 7 days and provide me the mobile no. of Mr Praveen (Mob. No.[protected]) stating that he is the authorised person to do the needful. I contacted him over the phone and told me that within 2 days he will give the connection. But he didn't pick my call after that. Then I contacted Mr. Jasni, he also informed me that within 2 days he will provide the connection and he gave me the mobile no. Mr. Sunil (Mob. No. [protected]) and he has given me the dead line os Sat 7 pm (ie, 11th June 2009). But I didn't get the connection till now. He is not picking my call at all. I between that on 7th June 2009 again I made complaint regarding this against the complaint no.21773704, and they informed me that it will be solved in 24 hours and it will be updated to me. But i didin't get even single call from your side and I am the loser here too.



I was using another broad band connection and it is disconnected from 27th june 2009 with the expectation that I will get the connection by 27th June 2009. Because of your negligence I made a financial loss of Rs 25000/-, for wich your are the only person responsible. It is not a small amount for me. Now it is your responsiblity to compensate my financial loss.



I would reqest you to look into this matter and compensate my losses as early as possible and get me back my installation charges with interest, otherwise I'll go for legal action against each and every people involed in this cheating.



Expecting favourable reply from your side

Airtel Broadband — Cheating to the customers

Hi,

I have applied for the airtel broadband connection through one of their executive. They have collected money for giving the connection. Finally they said it is not feasilble. I have asked at the begining it self whether the connection is feasible or not, they said it is feasible and now they are saying it is not feasible. Airtel people wasted my valuable 15 days time. If they said at the begining i would have gone for other service providers. Please take necessary action on Airtel to handle this situation.

Thanks
Satish

hi! i am using airtel broadband bt its causing many problems like its speed, overbilling, sometimes modem doesnt work and no one from the customer care is resolving my request for it neither they are cancelling my connection .paid rs.500 via cheque which is not reflecting anywhere moreover now they do not providing me the phone service so as to call others and registering complaints by calling customer care.please disconnect my connection and take whatever need to b pay for disconnecting the connection and resolving the a/c. till now everything is paid..acc. to company norms and terms and conditions.

Airtel Broadband — Wrong promise made by Airtel and Cheated

Hi,

I have asked for a new broadband connection with Airtel. As per my application form dated 26/09/2009, i had applied for the 2Mbps 799 plan. This was promised by the sales rep who sold this plan to me, that I will get the 2Mbps speed connection and will be installed on 28/09/2009. However when the technical team came to provide me the connection on 01/10/2009 (3 days wait time inspite of promise made of immediate connection) they informed that I will not be elligible for the 2 Mbps speed and I will need to change my plan from 2 Mbps to 256 Kbps for 599.
I had requested Airtel to provde me with a wireless router for which I had paid Rs 1500 additional. I am now told that it will take 10 business days before I get back my money on cancellation of the request.

I have called 4444121 on 1/10/2009 and registered a complaint. It is more dissapointing to mention the quality of service provided by the customer care rep (shivkumar) who hung up the phone on me when i told that I need to escalate to higher ups. I had to make 3 phone calls to the customer service department before I was able to escalate and get a reference number which is 24955354.

I have not got my desired connection speed (2Mbp), No phone, No router and I have been duped of Rs 1500/- for a new connection. Request someone senior from Airtel to look into this and help me get justice.

Airtel — Certifying the Customers as Cheaters

I am Prabhakar and I have 5 numbers. This issue is regarding [protected] which is very imp to me. I lost the Sim in last April/May and I have called the Call ceter to get it blocked. They have blocked it and I had to take a new Sim then which I have used it till Nov. Again in late Nov, I lost the SIM for which I have called the call center and asked them to block it again. And I am under impression that it is blocked and I should get the new SIM to use it.

On 23rd Jan' 10, one executive introduce herself as Radhika( who claims to be from Collection Department called me asking me to pay the bill of 3000 RS. I was kind of shocked and asked her to explain the bill in detail. She says that it is because of the usage of the SIM in December, the bill got generated, when I did not use in actual. However, when I tried to explain her the siatuation that I have already informed the Customer Care about the loss of SIM, she was not listenning to me and she was insisting hard that I should pay the bill. Then later she calls me a CHEATER which is a serious offence for me. I understand that your own of calling the deafulters but I think you should be very carefull while using these terms. You cant directly offen the customer saying a cheater.

At this point, you should understand 2 things:

1. This number is much more important to me more then you and at any cost I would not loose this number which I could have done long back after facing so many grieviences. Conclusion: I would not escape paying the bill.
2. After been a loyal customer to Airtel for more then 3 years, I had to listen these words(Cheater) and be offended.


Now if you want to know the criticality of this issue and why I am writting this to you now, see the below:

1. I have never written to you in any case nor escalated even after facing many issues because I understand it usualy happens with all the brands. Let me give you a very small example here. I would suggest you to go ahead and check my email ID in [protected]. I am fed up sending so many calls/emails and so many messages asking to change my email ID to [protected]@yahoo.co.uk from praveen.[protected]@xx.com(Dont remember exactly). Still they say that the email id is Praveen.[protected]@xxx.com at the end of every call. I never raised my voice on any of complaints. But was participating in almost all the surveys and you can check my feedback on the same. It was always positve most of the times.

2. If I am a cheater in reality, I would not write this to you letting you know my identity. If I really want to escape from paying the bill, could have done this long back when I had to pay some 5 to 6 K bills. I would not escape for a small amount of 3k.

I have also asked you guys to update [protected] as a alternate number for [protected] which you have not done. This is your problem. Not mine. You are calling everyone seeing the outgoing calls list and asking them my number which is a nuesence.

I am not sure how you take this but this is a serious offence to me. I am going to raise this with the proper channels and also with the media where you guys call the loyal customers as Cheater. If this is what you train your colleagues, then thats great. please keep up yourcustomer support and I want to withdraw myself from been a customer of yours. Please let me know the complete amount of all the numbers I have and procedure to deactivate the numbers and time limit along with the deposit I have made.


Will keep you posted as I get the update

This is the next update from Appellate Officer's Desk : Appellate.[protected]@Airtel.in
Dear Customer,

Thank you for contacting Appellate Officer's Desk at Airtel Telemedia Services. We are in receipt of your e-mail.

Please allow us 3 months time to provide you a valid solution.

Regards,


Appellate Officer

This is the reply from Nodal Officer : Nodal.[protected]@Airtel.in

Dear Customer,

Thank you for contacting Nodal Officer's Desk at Airtel Telemedia Services.
We are in receipt of your e-mail.

Please allow us 10 working days of time to provide you a valid solution.

Regards,

Nodal Officer

Airtel Broadband — Cheating saying will provide service

Airtel Broadband service was heard to be the best service in all. But my experience was the reverse. They have promeised me to give a service in 2009 March which they have declined static that there is no feasibilty in my place. Now in this Feb they have contacted me saying they will give the connection and now today tehy are telling again they wont be able to. "clear cheating or fraud".
I have been a Loyal customer for airtel from the day i started earning for my own, that is for the last 6 years. But am rethinking now.

dear executive told me a assured gift on new net connection but after sales taking it non serious, she tells me company gives u a reebok sunglasses or reebok watch till now nothing give to me .

concerne person is ruchika from ambala

Airtel — Cheating with customer

Dear sir
they are giving value added services without any infomtion / without any request and charging for this whenever i tried to call them they never attend it.

Airtel Broadband — Cheating On Speed

I was using a 2 mbs plan for Rs 1299. However I wasnt told about it and received only 256 kbps of speed. In their System the customer care has informed that my speed was reduced to 256 kbps after just 7 days o[censored]sage. Hence,
To sum it up
I was getting 256 kbps of speed but was paying for 2 mbps of speed.

Airtel Broadband Connection — net is getting disturbed not running more than 15 minutes

net is getting disturbed not running more than 15 minutes air tel land line no[protected] complaint lodged complain no 46416450 dt 16/15/2011 complain not resolved no body has visied to solve the problem airtel people are not caring at all please help

Airtel Broadband — Cheating all customers

If you are with airtel or planning to be with. Be aware of their scam under the hood.

How it works : You take a plan for cetain limit or unlimited download.

Let's say you have unlimited download. They have a FUP limit. COnsider FUP limit is 20 GB.

So after 20 GB of download you will get half the speed.

This si where the scam kicks off. You may have only used 20 MB but thier system will show 20 GB o[censored]sage and they will decrease your speed. You will keep fighting with customer care but let me tell you they will lie and fool you and my simply abuse you. Airtel relationship center will be ruthless, rude and least bothered about what you are facing. Last hope...Nodal officer, he / she will simply send you an appology email but will not help you, hey will still stick with "YOU USED IT"

What I faced was... Limit of 75 GB of download in 5 hours exhausted at 1 MBPS.... HOLA! no mater how do your math,.. it isn't simply possible...

This isn't the first time it is happening. On top of it Nodal officers will simply take a week to respond and possibly send you a reply which will give you all reasons to beat someone at a airtel relationship office...


So what should we together do about this scam????

I just calls from airtel and people started insulting and me asked to buzz off. Told me you have used 62 GB of your limit in 3 days. Again they deny the fact of simple calculation. 100-110 KBS of download speed in 3 days. How the hell is it possible? Moreover I have used only about 2 GB.

Look at the irony... Neha Gupta the nodal officer for West is making people call me and insult the customer, abuse the customer... Well done Neha Gupta

@Rakesh,

I have sent email to appellate but it was of no use...
I wonder why YOU are offering help? After so much of fight, today I have a download speed of 20kbps ...

I guess you canned my quota of high speed. It is practically impossible to exhaust 76 GB in 3 days at the pathetic speed you give.

If I get a call from your technical guy he says "Sir you have limit to download those call center guys are joking."

And after the blazing fast 20kbps speed when I talk to customer care they say you have used more than 76 gb so the speed has fallen down...

What should I do about the blame game?

Be brave... post it here what will you do...what actions will you take against Neha gupta? what will you do to stop this scam?

else just buzz off and let people learn about Airtel's cheat codes to burn our pockets...

airtel broadband fixed line connection — CHEATING OF CUSTOMER BY AIRTEL TEAM

DEAR SIR,

I HAD TAKEN AN AIRTEL FIXED LINE BROAD BAND CONNECTION IN MY EDUCATIONAL INSTITUTION BASED IN COCHIN.THIS CONNECTION HAS BEEN TAKEN HARDLY ONE MONTH AGO. THE MARKETING EXECUTIVE HAS COME DOWN TO MY OFFICE AND SAID WE PROVIDE PROPER UNINTERRUPTED CONNECTION WITH ONE MBPS SPEED. I AGREED TO HIS TERMS AND CONDITIONS AND SPECIFICALLY SAID I WOULD TAKE YOUR SERVICE IF YOU KEEP UP WITH THE WORD YOU HAVE GIVEN TO ME.

THIS CONNECTION COMES IN A COMBO PACK WHICH INCLUDES TWO LAND PHONES WITH VOICE CALL AND ONE MBPS UNLIMTED INTERNET CONNECTIVITY. THE AIRTEL CONNECTION NUMBER IS [protected] AND CONNECTION IS BEEN TAKEN IN THE NAME OF ARR RAHMAN EDUCATION TRUST WITH CONTACT PERSON MOBILE NUMBER [protected].

INTERNET CONNECTION WHICH WAS PROVIDED WAS NOT WORKING FROM[protected]AND COMPLAINT HAS BEEN REGISTERED ACCORDINGLY AND THE SERVICE REQUEST REFERENCE NUMBER IS 47989942. THE CUSTOMER CARE TEAM HAS PROMISED TO RECTIFY THE COMPLAINT
WITHIN THE NEXT 24 HORS WHICH I HAVE AGREED TO.IT WENT ON AND IT HAS BEEN NOT BEEN RESOLVED EVEN AFTER FOUR DAYS EVEN SEVERAL COMPLAINT REGISTRATIONS MADE WITH THE CUSTOMER CARE AND THEIR PROVIDED SERVICE REQUEST REFERENCE NUMBER ARE AS FOLLOWS 47990450,47989942,48026954,48026954. EVERY TIME I CALL UP THE CUSTOMER CARE TEAM THEY GIVE THE NUMBER OF THE TECHNICAL MANAGER NUMBER WHERE HE NEVER PICKS UP HIS PHONE.

I THINK AS A CUSTOMER I HAS BEEN CHEATED IN ALL RESPECTS SINCE I HAVE BEEN BEARING SEVERE LOSSES AS A RESULT OF THIS ISSUE.YOU COULD IMAGINE THE INTENSITY OF LOSS WHERE THE TOTAL CONNECTION OF INTERNET SERVICE IS DOWN FOR THE PAST FOUR DAYS IN AN OFFICE
.
AS A CUSTOMER I WOULD BE FILING A CASE AGAINST THE AIRTEL BROADBAND FIXED LINE TEAM IN KERALA FOR CHEATING ME IN ALL RESPECTS AND FOR THE FINANCIAL LOSSES I HAVE SUFFERED.

I HOPE THIS ISSUE IS BEEN HIGHLITED TO ALL THE HIGHER AUTHORITIES IN THIS TEAM SO THAT NO OTHER CUSTOMER SHOULD FACE SUCH AN ISSUE AGAIN SPOILING THE REPUTATION OF AIRTEL COMPANY AND THE FAITH OF THE CUSTOMER WHICH PEOPLE HAVE WITH AN ORGANISATION LIKE AIRTEL.

HOPING FOR A REPLY TO MY PERSONAL EMAIL ID AS MENTIONED [protected]@gmail.com

YOURS FAITHFULLY
KWAJA MOINUDHEEN M.A
CEO
LIMRA GROP OF INSTITUTIONS
MOB:[protected]

i agree,

even my landline number problem is not taken care of.


they are highly immoral company


[protected]

Airtel Broadband — airtel layer cheater

Hi i am vicky jhamnani airtel broadband customer[protected]unfortunately). my family complain for moderm phone receiver & many more complain but we didn't get any proper solution , many time it was been solved in there own and sayed that it is been solved by alok(f..k) and he(alok) commit that but reality is that never come to me , never solve the problem

TIME TO JOKE IN AIRTEL BECAUSE THEY SAY A WHITE LAY


1. I complain for modem not working proper & after one day 121 member say that it is been solved( and now the joke time because when i complain my connection was barred and barred till untill problem solved so when my connection is barred then how he solve my modem problem

2. I complain for slow browsing speed &after one day alok(f..k) came to me and says that your pc is not working correct so format it & Now the time for joke because i say alok that problem is facing in day time speed why not in night that means it is not problem from pc it is problem from airtel and it alos mean another thing that u have no knowledge and just your salary like a cauarrer



DON'T TAKE AIRTEL CONNECTION BECAUSE THEY ARE LAY AND DON'T TALL U THERE CONDITION THERE POLICY


A. THEY NEVER GIVE REPLACE A NEW MODEM,PHONE ETC

B EVEN THEY ARE NOT GIVE U A SECOND HAND MODEM,PHONE

C NOW THEY ARE NOT GIVE U WIFI

D NEVER GIVE U A WEWARE

E THEY NOT HAVE ANY EXPERET ENGINEER FOR GIVE A PROPER SOLUTION

F THEY NOT DISCONNECT YOUR CONNECTION URGENT AND MAKE BILL FOR LONG TIME

G AFTER DISCONNECT THEY NOT GIVE YOUR SECURE/ADVANCE MONEY

H THERE CONNECTION SPEED IS TO SLOW

I THEY NEVER FIT YOUR CONNECTION PROPER THER WIRE GOES THERE AND THERE

J THEY NEVER TALL U SPECIAL BENEFIT PLAN AFTER U WILL BEING CONNECT WITH AIRTEL

K AND MANY OTHERS BUT I HAVE NO TIME TO TALL U


IF U WANT TO GET ANY MORE INFORMATION PLEASE CONNECT ME WITH MY EMAIL ID [protected]@YAHOO.COM

THANK U

Airtel — Cheating in my offer

Respected Sir,
I got my Airtel sim in Specific offer with lifetime validity,but Airtel has stops that offer without any intimation , when i calls to customer care officer they are also didn't give me any solutions but, after that i chages my scheme in to pulse based rental with one year validity but they stops it with in 6 months after that i activated port to change my network at that time customer care officer has calls me and convince me to continue with their network and they provided me some offers for continue but they stops it after 2 months without any intimation when i calls they they havn't give me respect they are answers irresponsibly and thye are cheats many customers in india like this. so I request you to please help me to take action against them.
Thanking you,
by,
M. Hariram Chandar
[protected]

Namaste Natarajan,

This is to inform you that your concern listed on 21 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Natarajan,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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respected sir,
my airtel no is [protected]
my hellotunes is not playing
subcribed on 19/04/2013...
i have call airtel customer care but they are not solving this hellotunes problem...

Namaste Vikas,

We would like to inform you that your concern listed 21 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — SBI Account debited but not updated by Airtel

Respected Sir,

I made a swipe of Rs.1014 at Airtel Postpaid centre with my SBI debit card. But the transaction failed due to some error. But my Account statement says the amount has been debited (but fails to mention to whom) .Airtel people say that it is not debited to their account but Bank says it has been debited. Can you guide me in the right path so that i can take an appropriate action.

Thanks,
Bindumadhava.S.S

Namaste Ms.Kulkarni,

This is to inform you that your concern listed on 21 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms.Kulkarni,

This is to inform you that your concern listed 21 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms.Kulkarni,

We would like to inform you that your concern listed 21 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Singh,

This is to inform you that your concern listed on 21 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Singh,

Further to our discussion dated 21 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Singh,

We would like to inform you that your concern listed 21 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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