[Resolved]  Bharti Airtel Limited — Legal notice from Lawyer

AirTel — Sending Legal Notice for a closed account

I had a airtel connection and it was closed in August. I have the receipt from Airtel with the final closing payment and their confirmation that the account has been closed with no outstanding dues.

However, I just received a Legal notice from Airtel mentioning that there are over 2000 dues in the account. Along with this, I had received few rude calls from airtel few weeks back on the outstanding. On which I told that I have the receipt of account closure and they can come to my home to check the receipt.

What are the options I have. This experience has totally frustated me and I feel harassed.

Airtel — Layer Notice Issued from Airtel

Hi,

This is Prasanna, my issues is regarding alleged notice sent by Airtel even after I made all the payment and requested for migration.
I had taken a post paid sim from Airtel as there were lot of description found in bill I really fed up and requested for migration to prepaid connection as I was desperately needed that number, I paid all the amount till the day I applied (Saturday) for migration (I have all the bills). Finally those outlet guys said it will get migrated in 24 hrs and gave a new sim and said put this sim when you get message saying Invalid simm, I agreed and left the outlet. I was waiting for 24hrs and I did not get message Invalid sim as that was sunday I thought it might take one more day like that but I did not get message saying Invalid SIM i.e number was not migrated to prepaid. As I was @ chennai by that time I could not reach out to outlet as well as I tried calling to Airtel customer care but they said we have not received any request you just confirm with outlet guys. It was really bothered me so I went to Airtel outlet after 1 week as I was waiting for week end, they said I requested sir but it is not processed I don't know why and asked me to clear the amount for hole week and then they will request once again. I was really bothered and said Se it was not mistake from my side and still you guys are asking me to pay the bill which is really not a problem from my side and I will not pay the bill and left the outlet. But that no was active until 1 or more month till the delay payment date and disconnected the connection, I have not done anything else but just before 2 weeks they issued the layer notice to my communication address given. So Please tell me what to do now?

Thanks,
Prasanna.

Airtel — Harassment on connection closure request

I placed a request to close my connection on 12th May, 2011. Till now they haven't closed my connection and kept on sending bills regularly. They called atleast a million times even during odd hours in the night. I even complained the nodal office of Andhra Pradesh and got a email reply but things even got worse. One lady called Ankita, part of Airtel legal department called today and threatened us to pay. I clearly said that I'm ready to pay whatever I actually need to pay. She said that she would send an appropriate bill and I agreed to pay if its correct bill. But she called us couple of times but didn't send any email and threatening us to pay something. I said that I didn't need to pay some amount but I'll pay the correct amount. She is using very indecent language and shouted like anything. This is very unfortunate and I didn't expect this from Airtel.

I've been communicating to the Airtel Nodal officer, AP. I also forwarded the same to Sunil.[protected]@airtel.in.
I hope it reaches Sunil this time.

I believe atleast after seeing this complaint some action would be taken from Airtel.

Here are my account details:

Landline number :[protected]
SR # 604005 - for cancellation request
Complaint reference Number with Nodal officer #49051346

Hi Rakesh,
Thanks for working on this complaint. I'd taken this connection in my wife's name and she has been tracking complaints with grievance system in Airtel itself. We got a reply from Appellate and her email states that our connection was closed on 23rd June we need to pay the rental till that time.

IT'S REALLY NOT FAIR AT ALL.

WE raised the close request and surrendered the equipments to Airtel on 12th May. Within 48 Hrs or something is what the executive said to process the request. Now if Airtel closes my connection after
43 days and ask us to pay for rental till that time is really unfair from Airtel side.

I still believe Airtel that I'd get justice from Airtel and I'd be charged only for the period from Mar 26th 2011 to May 12th 2011. I always want to be honest and I expect the same from Airtel too.

This is what the reply we'd got from Appellate - AP :


Warm greetings from airtel Telemedia Services.

With reference to your e-mail dated 28-Jul-2011, you have expressed concern regarding the cancellation and non-receipt of the bill copies of your airtel fixed-line 11917894.

With further reference to your below e-mail, this is to inform you that your airtel connection has been disconnected on 23-Jun-2011. Please be noted the current outstanding balance is Rs.2502/-. However, your request for the soft bill copies has been forwarded to the relevant team and would be sent to your email id at the earliest.

We seek your co-operation in this regards.

We thank you for having chosen airtel services and we regret to lose a valuable customer.

Disclaimer:

Please feel free to speak to our call center executive on 121 (queries) and 198 (complaints or requests). You may also email us at [protected]@airtel.in

If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at[protected] between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at nodal.[protected]@airtel.in.

If you do not receive a satisfactory response from our Nodal officers, you may send an email at appellate.[protected]@airtel.in or you may call at[protected] between 9:30 AM and 6:30 PM, Monday to Friday.


Shashikala E
Appellate Office
airtel Telemedia Services.

Hi Rakesh,
I've sent an email to you at [protected]@in.airtel.com with my contact details.

Thanks
JK

Hi Rakesh,
I don't see any action being taken on this regard. Today again some one called up and asked us to pay some amount. We had informed that lady that we'd raised a complaint and waiting on that.

But the language she used... that is un acceptable. Its going beyond the limits, which obviously portraits different picture on Airtel.

Any updates?

I've also sent following email to [protected]@in.airtel.com:
Hi,
I've not seen any action taken on my request so far. Could you please look into this issue?
I keep getting calls from unknown persons claiming that they are from Airtel legal department and they are using very indecent language. I've clearly mentioned to you as well as them that I'm ready to pay whatever is the actual due. I already informed you as well as appellate AP. But nothing is happening from Airtel side. Even after proving that the mistake is from Airtel, why am I not getting the real bills. People ask me to pay just Rs.500 and close it when I'm ready to pay around Rs.800/900 but with the correct bill.
I don't really understand whats happening.


Please take necessary action.

Thanks
JK

M/S.Bharti Airtel Limited — Decrease in Balance

I am using Airtel Prepaid Network Provider service. Last week my balance is decreased by Rs.26. Please help me for refund of that amount.
My no is -[protected].

Namaste Mr. Kashyap,

We would like to inform you that your concern listed 23 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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