[Resolved]  Bharti Airtel / Local Service Pack — Unnecessary charging money!

I am sorry to us the word worst. But still i will have to tell this because the discussion which i had with 121 on 22nd Jan 08 around 11.20 AM was my customer care experience. I felt like i was speaking to a person who sits in Fish market. Continuusly i was hearing a loud noise from a man which was a distraction to me as well as the customer care Executive (Ms. Rekha). Inspite of telling this to the CCE, still she didn't manage to stop the person.

If your customer care calls are really recorded, i would like to advise you to have look in the discussion which i had with Rekha.

Please let me know the county head email ID. 'cos i dont trust [protected]@airtel.in

Salahudeen-[protected]

Dear Sir

Ref : My Mobile No.[protected]

I have not got my bills till date since the day I have obtained the above sim. Several complaints has been give to[protected] but every complaint has gone to vain.

I am paying my bill as per the SMS received on the mobile.

Would some who is responsible for this in Airtel or would Airtel take responsibility and act promptly in sending my bill.

Thanks

S.Robert

dear
sir i have taken new aritel moble connection bearin no
[protected] given connection on 15.03.2008 the bill generated on 27.03.2008 is Rs. 571/-

there is descipency in bill kindly provide the details which calledup from my moblie phones

Dear
Sir iam having exsting conncection from reliance mobile no[protected] when my manger called up through your net wrk no [protected] was wrong diverting call to some body elese
i have lodged a complaint regding this but still the problem was not resolved

why it happen from yr net wrk plese recity the problem

Dear Sir
I am T S Hariharan, an airtel customer for past 3 years. My mobile number is [protected]. I have a problem with the international booster pack of Rs. 151 for calling US and Canada. Whenever i call, i wasnt able to get connected to US numbers as the pre recorded voice says " All lines are currently busy". But i am able to get speak with them form other mobiles( vodafone) and land lines as well. I lodged my first complaint about twenty three days back to your CCEs at 121 and then at 198 and no action has been taken by your technical and as well as executives. I am tired of hearing the false promises from your executives that the problem will get resolved in a days' time. I am not getting any response from your Team leaders too. I spoke with couple of your team leaders and they too were good at giving promises but very bad at keeping them. Some times they dont even respond to my calls and say that they are in a meeting. It is ridiculous to here that from them, because the time at which I called them was 1.00 am, early in the morning, who will be having meeting at that time. I want this issues to be resolved soon or else I may have to quit using Airtel. Hope my problem would be resolved and i may not have agony any more.


Another annoying issue is, weak signal in IIT Madras area, where some times when I call, due to the un-availability of the signal, the call gets disconnected. It happened thrice when i was speaking to your customer care executives. And your CCE have no courtesy to call me back. When asked why?, the answer is " We have no provision to call the customer number back". This would be a kind suggestion to Airtel to allow or make some provision for the CCEs to call the customer back if it is needed in these situations as the customers would be happy to hear for the CCEs (only if what your CCE said is right (true)). Or else you might be missing many valuable customers.