Airtel Complaints & Reviews

Dear Sir Ref: Airtel landline no.[protected]
I have paid my outstanding Bill of Rs.953/- through SBI Online Service for Internet_DSL Service for the period 27/04/08 to 26/05/08 on 29thMay 2008 morning.My SBI Online Transaction Referance No is IG02370053.After two days when I saw my account statement in AIRTEL Site I noticed that Outstanding amount of Rs.953/- remain as it is.On enquirry to AIRTEL call Centre I came to know that The amount has not yet been received where as SBI site shows that status of the transaction as Successfully completed.
I would like to request you to help me to resolve tne problem.Any further input if required may please be intimated to me in my above e-mail Id.
Regards
S.K.Bandyopadhyay
A

Dear Sir/Madam,
My name is Abhijit Chakraborty. I am a subscriber of Airtel since almost a span of 2 years now. In all these years, I have come across all kinds of irresponsible behavior and lack of consumer support by the company. I would also like to mention here that I have an internet connection provided by the same company that keeps going down, and all that the Customer Support Representatives and the so-called Technical Department can say is that "Sir, it will be fixed by another half an hour". This is a regular menace of the internet connection for which Airtel is becoming increasingly infamous. They also do not hesitate to deduct service charges even when proper service is not provided, and the less spoken about the Customer Care Executives, the better. All they do everytime is to keep the customer on hold forever, and keep playing some very irritating messages, and VERY OFTEN IT SO HAPPENS THAT EVEN THE TOLL-FREE HELPLINE NUMBER STOPS WORKING, SO THAT WE ARE LEFT NOWHERE IN TIMES OF DISTRESS. Even those at the Airtel Internet Connection Helpline office keep customers on hold forever when they know each second of a call logged in by a customer is being charged, about which they, I SUPPOSE, are grossly ignorant. I had even to bear the pain of VERBAL WARFARE OVER THE PHONE just to have them work for us...THEY ARE BUSY ADVERTISING SHAHRUKH KHAN, AR RAHMAN AND LOADS OF OTHER CELEBRITIES ON THEIR HOARDINGS, AND I SUPPOSE THEY ONLY SERVE THESE BRAND AMBASSADORS. PLEASE HELP-ABHIJIT, BANGALORE, [protected]

Sir,

I need bill on e mail with details call list & also hard copy (only summery)at my address. Can you possible ?

Pl. give information about procidure.

Dear Sir,

I am cheated by Airtel & by Shopkeeper(acting owner MrCheetan) who sold me
Airtel prepaid sim no [protected] to me. Ipurchased Airtel prepaid sim on
5th March 2008 including life timerecharge for Rs 999, from Venus
Telelinks, #336, DH Reddy Complex, Marathalli, Bangalore-37. During that time I submited my address
proof & photo required fordocumentation to shopkeer Mr Cheetan. After
calling for 2 days toshopowner it got activated. To my surprise the the
same sim wasdeactivated after 4 weeks. One person from airtel called my
dad ( whois using this sim) in Kannada asking for documents ..which he
could notunderstand, movever he was travelling outside bangalore and my dad
toldhim all the document have been submitted to shopkeeper in English.
Finally it was deactivated. I went to shop ...they told me approach
toAirtel office...Finally once again I submitted all these documents
toAirtel Jeevan Bimanagar on 13th May 2008. I called every day to
Airteloffice customer care at [protected]...every time they told me is
thatapplication server is down. Finally I got hold of Mr praveen
(whoclaims to be supervisor) in customer care ..he gives me surpirse
thatthe number is reclaimed and can't be reused. I went to shopowner
MrChetan who is very arrogant in his approach asked to fight with
Airteloffice...finally he agreed to come to Airtel office Jeevan bima nagar
tosort out the isssue at 11 am on 30th May 2008. But he did not turn up
toAirtel office...Mr Ravi of Branch Incharge Jeevan Beema Nager
conveyedto me after calling Area Manager ...probably my address
verification isnot found. To my surprise I am staying in same house for 11
Years. Nowshopkeeper does not refund my charges and also Airtel office
asked mebuy new prepaid sim. First I would request you to stop selling sim
to Venus Telelinks and get my amout refunded. ...secondly I would request to take action against
staff in Airtel who is resposibile for my misery...

I have proof that that Mr Cheetan has taken back my sim on 19th May 2008 which he has not returned to me inspite of me going to shop for 5 times.

I have decided to gofor Vodafone now.

Thanks for Airtel and Shopkeeper

plz forward me the og call details for the last 3 months

i akshya kumar sahoo & my no-[protected], i want to close my service because of my trasfor to orissa from jabalpur, MP. I have cleared all my bill amount so kindly stop my service.

i am airtel sub-distributer... due to non submission of id proof later i had submitted 3 times id proof but still it remains unchange... my no is [protected]

Dear Sir/Madam,

Here the Issue details are:-

Step 1:-> My Airtel Phone line and Broadband internet was down this Sunday May 25th 08 and I raised a Ticket # :-> 7198052 on the same day. Person Visited after 2 days
i.e. on 27th May and it was fixed.

Step2:-> My Broadband was still not working and I’ve been told to raise another Ticket and I raised that and the Ticket # was :-> 7288504 raised on May 27th

The person provided “WRONG RESOULTION” report to the office and said phone is dead. Please refer my above complain number and the phone was already repaired.

Step 3:-> I’ve been asked to raise another ticket which is Ticket# 7310986 (Raised on 28th May 08)

Today is May 29th and my Brodaband is still down, while phone is working fine.

Sir,

I am working in Infosys Mysore and for the past one week i am not able to make or receive calls. I called airtel customer care 6 times for this issue and logged 3 complaints on this but its not resolved yet. Yesterday i got one message in mobile saying that your problem got resolved, but actually it was not resolved.

Actually the issue is with airtel tower in infosys campus, hebbal electronic city Mysore. All the airtel customers here facing the same issue for the past one/one and half week. Still airtel is not repairing it or resolving this issue. I am totally frustrated with this irresponsible act from airtel side.

Regards,
Stanley Raphael

Sir,
i have a airtel life time mobile No-[protected].I would recharged to 525/- on 15/05/08 (20:55 hrs )in kota raj through Kamal communication (mob. no- [protected]) . The kamal comm.is a airtel dealer. Rechargeed amount 525/- by mistake has gone in mob no-[protected] and it is mobile swuich off continously from same date.
So I am already submitted above complaint on 16/05/08 (11:31 hrs) but do not transfer the abount in my mobile till date.
TXID-[protected]
So please requested to same problum.
Tannks;

Dear sir,
Myself Krishna Rayudu, Gulbarga-Karnataka, India Holding a Mobile connection of Airtel prepaid No [protected].
Since the last 2 months i.e, Apr2008, May 2008 there was an unauthorised deduction of Rs 25 on every month 27 behalf of Mobile chat.
The Vasmobile chat i have not asked or ativated
I HAve calld about 6 times at customer care ref nos [protected], [protected], [protected], [protected].
They told that they resolve the problem with in 48 hrs on 2nd may 2008.
Surprisingly they have sent one msg on same Dt as we solved ur complaint against Mobile chat
But in this mnonth i.e, May by 27 again same Rs 25 deduction
There si no end for this injustice, unfair, unehtical thing from such a Reputed corganization? Airtel!
Krishna Rayudu
MSc (PhD)
Gulbarga

Aren't we all suffering at the poor quality of service at the hands of Airtel? The so called "atoot network" can't hold a conversation of 60 seconds without bad voice quality or call drops.

I have been a customer of Airtel for 10 years and in this specific instance I have been complaining for 1 year about the poor coverage in our building with no redress. First they kept denying it, then they asked for specific locations (e.g. DND bridge call drops), finally they asked for a list of subscribers with phone numbers in our building.

After initially being resigned to my fate, I put together a list of 70 phone numbers in our building and sent it across to Airtel (email history attached below). Needless to say their latest claim is that they are setting up a new base station in our location, uhh sometime next year maybe!

The honest truth is that operator networks are overloaded. They spend nothing on upgrading capacity and find it convenient to hide behind "the government does not give us more spectrum...". When in reality they are bending radio physics and have pretty much maxed out the usable spectrum/equipment. In essence each time they sign a new customer, they are diluting OUR existing customer quality!

What are we to do? I'd like a one year refund on my phone bills and "number portability" so that I can move over to Vodafone or Tata or Reliance.

The gaul of Airtel adverts - "Airtel ka atoot network" "100% Service Promise" are nothing more than misrepresentations to the public and the regulator TRAI should do something about this.

What is the correct forum for such redressal? Anyone have any ideas? Maybe we can start a signature campaign...


[protected]Transcript of latest emails from Airtel[protected]--

Dear Customer,

Thank you for contacting Airtel.



This is with reference to your email expressing concern regarding network problem on your Airtel number 98101290xx . We understand your concern and will work together to resolve your issue.



We wish to inform that as per your complaint number 16710369 we have checked our records and found that the new site is being planned at Noida Sector-6 and the same will improve the network coverage in that area.



The issue is being taken up with respective department again. We will revert to you at the earliest.



We appreciate & value your feedback as this helps us in planning our future network augmentation.



It has always been our endeavour to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.



We value your association with Airtel.





Regards,



Jagjeet Singh

Customer Services

Airtel





DISCLAIMER AND CONFIDENTIALITY NOTE:





The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.


---- Original Message ----


Hi Team,

Please process as self paid account.

Regards

Archita B
-------- Wrote by "Sachin Mehra" ("Sachin Mehra" <[protected]@inventum.cc>) on
05/28/08 9:20:13 AM with subject : RE: Complaint of Poor Coverage by
[protected] --------


It is now 14 days since we heard back on this issue. Airtel ka "atoot
network" is a joke... Maybe you guys should spend some more money on fixing
customer issues!

Please let us know if we should start negotiating with Vodafone and start a
"Airtel Haters" blog on Google?

Sachin Mehra

-----Original Message-----
From: gu.[protected]@airtel.in [mailto:gu.[protected]@airtel.in] On Behalf Of
[protected]@Airtel.in
Sent: Wednesday, May 14, 2008 6:09 PM
To: Sachin Mehra
Subject: Complaint of Poor Coverage by [protected]





Dear Mr. Mehra,

Thank you for writing to Enterprise Services - Corporate.

With reference to your e-mail regarding network concern, we would like to
inform you that the below mentioned request has been registered and
forwarded to the concerned department, your ticket number for the same is
16710369. You shall be receiving a revert with the status within 48 working
hours.

It is our privilege to have you as our valued customer & we look forward to
a long and fruitful association with you.

Assuring you the best of services.

Warm Regards

Gurpreet Singh Bal
Enterprise Services ? Corporate.

PS: In case you require any further assistance, please

? Call the toll free number[protected], available only from your
Airtel mobile or Airtel fixed line connection, anywhere across India
? Call at[protected], in case you are not using an Airtel Connection
(not a toll free number)
? Mail us at [protected]@airtel.in
? Fax us at[protected]



-------- Wrote by "Sachin Mehra" ("Sachin Mehra" <[protected]@inventum.cc>) on
05/14/08 3:49:27 PM with subject : RE: Complaint of Poor Coverage by
[protected] --------


Manish,

Answers to your questions:


Landmark: Near Rohan Motors, NOIDA.



? Duration of problem: Already mentioned in my previous email if you
had
cared to read. Replicating here:
Duration of problem : One year or more; recently it has become so bad



? Type of handsets: We have close to a hundred users with BlackBerry,
Nokia, Samsung and LG handsets. I use a Blackberry 8700



? Number of signals (0, 1, 2, 3, 4): Already mentioned in my previous
email.
Replicating here:
Signal strength : Mostly not more than 2 bars. In basement usually
1 bar. Blackberry users EDGE signal is intermittent



? Voice quality (Good, Average, Poor): POOR POOR POOR. Numerous call
drops. In fact basement it is impossible to answer a call.



? Area (Indoor, Outdoor, Basement, In car): Indoor - Basement, GF, FF
and SF of our own building




? Wall type (Brick, Concrete): Normal Brick building using RCC column
and beam structure




Thanks,
Sachin Mehra



-----Original Message-----
From: Manish30.[protected]@airtel.in [mailto:Manish30.[protected]@airtel.in] On
Behalf
Of [protected]@Airtel.in
Sent: Wednesday, May 14, 2008 1:58 PM
To: "Sachin Mehra"@bharti.com
Subject: Complaint of Poor Coverage by 98101290xx






Dear Mr. Mehra,

Thank you for writing to Enterprise Services - Corporate.

With reference to your email expressing concern regarding the network
coverage, we thank you for your feedback as your voice helps us in planning
our network augmentation.

We would request you to please provide us with the following details so
that
the needful can be done from our end:

Landmark:

? Duration of problem:

? Type of handsets:

? Number of signals (0, 1, 2, 3, 4)

? Voice quality (Good, Average, Poor):

? Area (Indoor, Outdoor, Basement, In car):

? Wall type (Brick, Concrete):

It is our privilege to have you as our valued customer & we look forward to
a long and fruitful association with you.

Assuring you the best of services.

Warm Regards

Manish Sharma
Enterprise Services ? Corporate.

PS: In case you require any further assistance, please


? Call the toll free number[protected], available only from your
Airtel mobile or Airtel fixed line connection, anywhere across India
? Call at[protected], in case you are not using an Airtel Connection
(not a toll free number)
? Mail us at [protected]@airtel.in
? Fax us at[protected]


-------- Wrote by "Sachin Mehra" ("Sachin Mehra" <[protected]@inventum.cc>) on
05/14/08 8:55:34 AM with subject : Complaint of Poor Coverage by [protected]
--------


Complaint being filed by : [protected] Sachin Mehra Area where poor coverage
: B-5, Sector 6, NOIDA (inside office building)
Duration of problem : One year or more; recently it has become so bad
that no calls are holding.
Number of Airtel users : Close to 100, numbers provided below
Signal strength : Mostly not more than 2 bars. In basement usually
1 bar. Blackberry users EDGE signal is intermittent


AIRTEL Numbers affected in the same building:

[List of 70 numbers]

i want puk code for airtel sim card .

Dear reader,

Please beware of entering into any kind of contest which AIRTEL offers you to participate. They make us make unnecssary calls and collect money but the prize they give away by wrong means to their own people and persons.
if somebody has been cheated pl contact me...[protected]
[protected]@yahoo.com
rgds/ Vikram

Sub: Fake promise by a AIRTEL agent.

Respected Sirs,
We are the members of a colony named KRISHNA VATIKA, Delhi Road, Meerut, U.P. At present there are 30 families residing and 20 more are going to come within 5-6 months.

For security purposes, we wanted an intercom connection facility among ourselves and with the gatekeeper.
Mr. Amit (mob no +91-[protected]), a representative (from Meerut)
of your esteemed organisation contacted us.He offered us a plan, according to which if we apply for 10 or more connections of Rs 241 pm, there would be an intercom connection among the residents and also with the gatekeeper.He promised to waive Rs 350, the cost of apparatus.He asked us to pay Rs 500 per connection, which would be adjusted in the bill. We made a cash payment to him Rs (500 x 10 = 5000) on May 5, 2008. He promised us that he would give us the receipts the very next day, which we haven’t received till today. (the proof that we have submitted the amount is the wiring which he had done).
Seven out of those 10 applications have been installed, and three connections are still pending after 20 days. The free intercom phone at the gatekeeper has also not been installed.
Now, Mr Amit has stopped answering our calls.Many complaints have been lodged at 121, but unfortunately no action has been taken.
Since promises made to us have not been fulfilled, we kindly request you to either disconnect our phones and return our amounts or setup an inquiry against this person named Amit. Please do the needfull.
Waiting for some positive action from your side.
Thanking you,

Date : May 28, 2008

Yours sincerely,
Residents of KRISHNA VATIKA
DELHI ROAD, MEERUT, UP.
(Opp. TO ORIENTAL BANK OF COMMERCE )

i had downloaded a malayalam ringtones from rediff mail on 27th may 2008 and the cost for the ring tone was been deducted from my prepaid account and got the confirmation msg stating that the ringtone will be received shortly...still not received the ringtone. Called 121 and spoke to CRE Santosh and he said that he cant give any information about why the cost is deducted and told to call after 24 hours. Airtel callcentre are the worst call centre i suppose...the Customer CARE Executive dont care for the customers. They just want to wrap their calls as fast as they can and then could sit idle and chit chat.

Dear Team
I have be calling 121 visiting ARC Kalayani Nagar and VEGA Centre for the MCA ACTIVE & A PARTY DEACTIVE since 16th March 2008 but then of no use I justed wanted to know if AIRTEL is charging me the rental for MCA then why cann t they give service to the Customer
I had called 121 around 14 TIMES visted ARC 5 times met Mr M H Qureshi Centre Manager but then of no use and lastly i thought this problem will be resolved by VEGA CENTRE but then it was of no use for your information that i have beeing to VEGA CENTRE on[protected] and 31st March 2008 but then everyday they said one ANSWER i e wait for next 24 hours and the Cust Care Exec named Ms Ajeeta even doesn t know how to talked to customer and her behaviour toward a POSTPAID Customer is like this then for Prepaid only Almighty is last hope So on 31st March 08 I have written letter to the Mumbai People and had a receiving from her but then that is also of no use
I have sended mail to Nodal Officer nodalofficer mumbai airtel in and Appelatte appellate mah airtel in but then sending mail to them was of no use.Are they working for the Organsation
I have heard alot about CUSTOMER DELIGHT and CUSTOMER SATISFACTION from AIRTEL where all has gone
So finally i have only the last option as i have written mail to 121 airtelindia com but then even i didnot got even a COURTESY CALL FROM AIRTEL 121so know i have been left with one option to move to Consumer Forum and Print Media because of the Mental Agony and Time you people have taken.

Thanks team, but then hope this WILL BE NOT REPEATED WITH ANY OTHER CUSTOMER.
With Reagrds,
Abhinav Anand
[protected]

I had a postpaid Airtel connection at Hyderabad and I have recently shifted from Hyderabad to Bangalore. Day before my transfer, I visited one of the Airtel Customer Care Center and settled my dues. Instead of closing the account, they have suggested me to relocate the connection to Bangalore for Rs.99/- which is valid for 15 days and I can use my number as local at Bangalore. They have also promised that as far as possible they will provide the same number to me and at least the last five digits will be same.

When I went to Airtel Customer Care at Bangalore, they have informed me that there is no provision for relocation and I will have to book for a new postpaid connection.

After that I have called the Airtel Call Center at Bangalore and Hyderabad a number of times and asked them to close my account. Each time they have informed me that they will arrange a call back and disconnected the line.

Now they have made the bill with full roaming, even for the initial 15 days time

I got 2 messages from Airtel (on 13-may-2008 and 25-may-2008) saying that "There is a full talk-time offer if I recharge my mobile with Rs.155". I have recharged on both the days. But, only Rs.138 was credited in to my account. I have complained to Customer care 4 times-but they are simply saying "Sorry" and taking the complaint. But, there is no response from them till now and even the amount is not credited.

My mobile no. is : [protected]

Hey! I have Airtel unlimited 256 kbps plan ... and monthly charges are Rs.750/-. For past 2 months the browsing and downloading speed is very slow. At the time of applying the Airtel Broadband the Airtel people promised me that i'll be getting an speed of 40kbps to 50kbps. But rite frm the day 1, i'm getting 20kbps to 25kbps speed. The Airtel peoples are fraud. They cheat the customers.