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[Resolved]  Big Bazaar — Big Bazaar Thiruvananthapuram A Techie's bad experience with Big Bazaar

A Techie's bad experience with Big Bazaar
A software engineer from Technopark, here sharing his bitter experience with Big Bazaar, one of the biggest retail outlet in Trivandrum.

“Beware of Big Bazaar cheating??

Now a days even a small retailer will replace their goods, if it seems to be not working. See the case when the dealer is Big Bazaar(One of the largest retail chain in India), Trivandrum.

I purchased a 4 GB Transcend Pen drive from Big Bazaar(Kesavadapuram) on August 1st. At the time of buying they claimed that the product has 2 year warranty. After buying that I came to home and checked it in my PC. It was not detected by my PC.(Win XP OS ). Then I tried in another configuration and none detected that device. That day itself I came to Big Bazaar, Kesavadapuram with the bill and the box including the Warranty card and other packaging.

I directly contacted the manager who was in charge for the Electronic goods section. He said that he is helpless and they cant replace it with a new one. I argued that at the time of selling they told they will provide full service for the product. But he said they are not taking the service of ‘Transcend’ and I have to send that to ‘Transcend’ service center in Bangalore. I contacted other persons in their office and complained against this and everyone said the same story.

Then I went to Big Bazaar office at East fort(the time was around 8 pm). I told the matter to the security. He refused to let me inside with the packet and told me to come on the next day. There was a large crowd and I told this matter to people surrounded there. At last security allowed me to go inside and I met the manger there. I told him that, I just opened the pack and inserted the Pen drive to my PC but was not detected. That guy also told the same words.

Next day I registered a complaint to Transcend, US through their website(http://www.transcendusa.com ) . But they said that they don’t have any authorized service center in India and Big Bazaar is not a dealer of their product. But Big Bazaar claiming that Transcend has a service center at Bangalore. The address given by ‘Big Bazaar’ for the Transcend service was ‘Intellic systems, Bangalore’. I didn’t send that damaged item to Bangalore(I don’t want to loose the courier charge too)

My doubt is, Are they selling the genuine goods or duplicates? It is apparent from my experience, Transcend is not responsible for their products sold by Big Bazaar. So Please think twice while buying goods from there.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  12 CommentsShareTweet

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Big Bazaar, Thiruvananthapuram, India — A Techie's bad experience with Big Bazaar

A software engineer from Technopark, here sharing his bitter experience with Big Bazaar, one of the biggest retail outlet in Trivandrum.

“Beware of Big Bazaar cheating??

Now a days even a small retailer will replace their goods, if it seems to be not working. See the case when the dealer is Big Bazaar(One of the largest retail chain in India), Trivandrum.

I purchased a 4 GB Transcend Pen drive from Big Bazaar(Kesavadapuram) on August 1st. At the time of buying they claimed that the product has 2 year warranty. After buying that I came to home and checked it in my PC. It was not detected by my PC.(Win XP OS ). Then I tried in another configuration and none detected that device. That day itself I came to Big Bazaar, Kesavadapuram with the bill and the box including the Warranty card and other packaging.

I directly contacted the manager who was in charge for the Electronic goods section. He said that he is helpless and they cant replace it with a new one. I argued that at the time of selling they told they will provide full service for the product. But he said they are not taking the service of ‘Transcend’ and I have to send that to ‘Transcend’ service center in Bangalore. I contacted other persons in their office and complained against this and everyone said the same story.

Then I went to Big Bazaar office at East fort(the time was around 8 pm). I told the matter to the security. He refused to let me inside with the packet and told me to come on the next day. There was a large crowd and I told this matter to people surrounded there. At last security allowed me to go inside and I met the manger there. I told him that, I just opened the pack and inserted the Pen drive to my PC but was not detected. That guy also told the same words.

Next day I registered a complaint to Transcend, US through their website(http://www.transcendusa.com ) . But they said that they don’t have any authorized service center in India and Big Bazaar is not a dealer of their product. But Big Bazaar claiming that Transcend has a service center at Bangalore. The address given by ‘Big Bazaar’ for the Transcend service was ‘Intellic systems, Bangalore’. I didn’t send that damaged item to Bangalore(I don’t want to loose the courier charge too)

My doubt is, Are they selling the genuine goods or duplicates? It is apparent from my experience, Transcend is not responsible for their products sold by Big Bazaar. So Please think twice while buying goods from there.
hello guys, i[censored] think it not good enough means no need to buy...
many other are there to finished the goods..
more nunbers are getting benefit than lost.. its human luck.. surely someday unlucky is there..
one day i wnt to big bazaar i n a shirt of john players @ rate of 350 rs discount but the real matter it is a duplicate of ROYAL oxford shirt so bevare of buying things from cheaters big bazaar. but the govt or the authorities are not taken nessarry actions aganist these froudlent sellers. WHY.
Hi,

Sorry to hear what you went through... The first mistake you did was to appraoch Big Bazaar to buy a computer gadget... There are umpteen number of PC hardware dealers in Trivandrum. Even one of my friends had some issue with his transcend device which he procured from Logtech.. If am not wrong the device encountered issue after 1 year from the date of purchase.. He got the device replaced with no hassle...

When you have specialised stores for products like computer gadgets, you should appraoch them instead of the RETAILERS like big bazaar...

Though it was a bitter experiences, you learned something for it!!! now make sure you don't repeat this :)

Astalavista!!!
hey even i had problems with the transcend pen drive and i never got it replaced. and their customer care is horrible
I am surprised that you thought of buying such goods from Big Bazaar. These days everyone are looking for cheaper prices.

Moral of the story: Buy pen drives and other such stuffs from authorized computer dealers like Logitech or Coax Computers.

http://candidwriter.wordpress.com/
I strongly oppose on charging for carry bags. Mind it, we are not the media for advertising your firm through the carry bag and more interesting thing is we have to pay for this ad.

Think more about customercare and customer satisfaction rather than rejecting the request of Customers.

Also the inconvenience at Cash counter, where one counter is always closed. Someone should monitor and keep the other cash counter on high demand. Customer does'nt have time to waste at your complex.
THE STORE MANAGER AT BIG BAZAAR EAST FORT IS SUCH AN THAT EVEN HE DOESN'T KNOW HOW TO BEHAVE TO AN CUSTOMER. THE CUSTOMER DESK IS COMPLETELY A FUNNY THING . THERE NEW GENERAL RULE IS SUCH A STUPIDITY THAT THE CUSTOMER HAVE TO BUY THE BAG FOR CARRYING THE THINGS FROM THE OUTLET

BIG BAZAAR — amount charged in Bill but the product was missing from Luggage

With reference to receipt no.0009494.(Kandivali BIG BAZAAR, 22/11/2011, time 11:25,Till no.8)

I have just come back purchasing products worth Rs.4255

I am shocked to find ceratin products being absent in my baggage worth Rs100+,which is included in my Bill.This is cheating.This means there was cheating on the cashier counter.The cashier has charged me while the person who puts the products in bag has slipped the product out of the baggage.
Dear customer,

Hi, I am Priya from the Future Group team. Thank you for bringing this to our notice and I apologize for the aberration in our services. Request you to write to [protected]@futuregroup.in with your contact details and reference id 1022 so an agent contact you with a way forward. Rest assured your complaint will be addressed.

Regards,
Priya
Future Group Care
A bunch of in billing section. A guy named Anandu is reluctant to pay the balance. When i complained against him in the billing section, he paid it.but with the help of another fellow named Aneesh, they made me stand there for 10 minutes for getting a discount.

DOUBLE PAYMENT

THERE WAS A OFFER BUY ONE GET ONE FREE JEANS (BOY BABY ) BUT THEY CHARGE FOR BOTH OF THEM

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083