Reliance Digital Complaints & Reviews

Dear customer care,

MY samrt card no is[protected].

I have a big Tv dish. that would bought last two month ago, I have a plan of Rs 2490/- For 6 month. last month 15th oct I recharsed with Rs 25/- for Gtv. but by mistkae of customer care they had subscribe Gcinema & Gpremier. when i call to custmer care than dicuses with them, they told me dear sir that would happen by mistake becouse of new staff please you one more time recharge with Rs 25/- . After than i again Recharge with Rs 25/- for G tv now than Gtv would started. As discuse with customer care i confirm these chanel Gcinema & G premier will be automaticaly closed after one month . But what happened that, they would not closed, unless they had credited Rs 25/- Form my axtra deposited many Rs 100/- for Gtv & Gprrmier. before some date i had alredy complaint for this but no one respose me. So respected sir Pls resolve my complaint,
Other Wise i will take help of press and also i will take same legal action,

I had Visited to the Reliance digital on 29-10-08 at Shipra Mall Indirapuram and while having a look at the different products a Sales Man came to me and convinced me that there is a 0% finance scheme on Sony products and you have to pay only Rs.3783 on the monthly basis and after accepting the reasonable deal I purchased the product. The Billing department took my credit card and swiped it for Rs.22, 700/- and confirmed me that in the statement your EMI will be mentioned.

Surprisingly I received the statement of my credit Card dated 06-11-08 in which the Bank asked me to submit the whole payment of Rs.22700/-. I was shoked as I did not have the money to deposite. I rushed to the Reliance digital & contacted Ms. Rajni who gave me the No. of Mr. Rishi who promised me that the problem will be solved with in 5 days but he never gave me any call and whenever I tried to contact him he talked in very bad manner and finally told me ok it is our fault and do what ever you want to do. When I requested him to give the Senior Officer's No. He stately refused. After this shoking experience of Reliance Digital I advise all the consumer to not to Purchase any product for the Relaince Digital. Now I am trying to contact Consumer Forum to get consumer rights. I will no leave this matter unattended.

With reference to the above subject, I would like to bring into your kind attention that, I have subscribed to BIG TV in the month of May 08. The BIG TV offered 03 months free subscription. After passing period of 03 months, the services and channels have been locked from 19th Aug. 08 by BIG TV Center. At that time I had Rs. 50 balance in my account. Since this time, it is inactive. 04 days before writing this letter (i.e. on 20th Nov. 08), I asked to Customer Care about my account balance, the C.C. executives replied that there is Rs. -270 (negative). It astonished me. I asked for detailed account. But he failed to do so. In reply, he just said that you have use the services and channels more than 03 months. How could I do this ? As the channels were locked from BIG TV and I have no controlling over there to restart it, without making recharge. Now after passing 02 days (i.e. on 22nd Nov.08), I again asked for the reasons behind negative balance, he fails to give answer but he said that you have Rs. -725 (negative) balance in account. Just 04 days before, I have Rs. -270 balance and now, I have Rs. -725 (i.e. Rs. 455 were been credited to my account).
One thing is not clearing me that, Whenever I click to any channels, a message appears that please subscribe to the channels. i.e. the channels are locked. And if I am not using the channels and services from you, why the monthly subscription is being charging to my account. Its just ridiculous.
Please, send the monthly statement of account of my Subscriber ID also clarify (reply) and find the reasons behind charging monthly subscription without viewing the channels.
If you fail to do these, I will have no option except to go for it in Consumer Court. Also send me the details about surrendering BIG TV Services. (Must be shameless for you.)
An early action is anticipated in this regard.

Thanking You.

sir/madam,
My name is Kartikey pratap singh, I am a customer of reliance digital.My address is Chetana boys hostel, Room no.- 106, # 2, jaladarshani layout, M.S.R nagar new BEL road, Bangalore-560054.I have to raise a course of action against "Reliance digital pvt limited, Cunningham road, Bangalore".On the 17 Sept. 2008 at around 2:55 pm i bought a Philips 42" inches(42PFL7482) full hd(1080p) from reliance digital .

After 2 days i start facing problem with that:-

1)Images are very blur and hazy when we connect it with HDMI (High-Definition Multimedia Interface) port/connector

2)Images have very highly contrasted and sharp due to which I have problem like black out in eyes

3)Display lights are start fluctuating often

4)Components are not working at a time.( PC and HDMI components)

In that spam of time( 29 Sept - 14 Oct) i walk in to reliance digital and told about the problem to concern salesperson.then he suggest me to buy a new HDMI (High-Definition Multimedia Interface) connector/cable.we buy HDMI cable of around Rs.7000/- almost.

After buying that also PROBLEM REMAIN SAME .due to some problem i won't able to contact to them.

Then, I again walk-in on 31 Oct 2008, and raise a complaint against this defect and ask for rectification. Reliance digital resQ team assure me that within 4 working days Philips service center send a concern person at my place & he will rectify it .BUT NO ONE CAME
after 15 days I again went to reliance digital and ask regarding my complaint .then he said he raise the complaint online to Philips customer care on 31 Oct itself but nobody responded till know.
Then i ask him to give complaint no. he said complaint was being register by his backend people& he have to ask him.then when i am full frustrating by waiting and sitting helpless and ideal in front of him .i walk out from there.

On 19 Nov 2008 Reliance digital send his own person he promise me that he again raise a complaint .he said they didn't raise a complaint on 31 Oct, they raised complaint 1 week earlier (on 12-14 Nov). Now in front of me he again raise the complaint and given me the complaint no.and ask 3 days time. i gave him three days.

On 22 Nov 2008 Philips authorized service center send his person.in last when i ask him "Is there any complaint regarding me you receive earlier ?" he said "NO" this is the first complaint they receive regarding you(me).That persons are telling lie to me for last 22 days.that means they enjoy that his customers are suffering like that and wasting their money on craps

NOW I NEED COMPENSATION AGAINST MY MENTAL PRESSURE AND NOT PROPERLY TREATING AS A CUSTOMER AND TELLING LIE THAT IS I NEED "SONY BRAVIA TWO 52" INCHES FULL High-Definition" AND "PHILIPS NEW MODEL AND VERSION OF 42" INCHES FULL High-Definition" AGAINST MY 42" INCHES High-Definition FOR WHICH I HAD PAID

Hi,

I have purchased Big TV DTH some time on September end. I swithched over from Tata SKY, after I fed up with them. Almost after 2 weeks it stopped working. From 06/11/08 to till today every day I am calling up the customer care and nobody is bothered to address the issue. Yeterday one guy called up and told he will be visiting me today, but he has not turned up. Please see the mails in this regard. Please please stay away from BIG TV. Now I feel the local 'goonda' cable guy is much better than the coorporate thiefs...

Dear Mr. Vinod,

In response to your mail regarding your complaint of poor signals in Big TV services, we have already registered a complaint vide service request no. 80736874. We are working on your issue, which will be resolved soon.

We deeply apologize for the inconvenience caused to you.

We are constantly trying to improve our services and with the co-operation of esteemed customer like you, we hope to achieve the same.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.

Yours Sincerely,


Ganesh Pathak
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.




kk vinod <[protected]@yahoo.com>
11/19/2008 04:59 PM
To [protected]@bigtv.co.in
cc
Subject Re: Reference your mail- call 79917493







Hi,

Please don't keep booking new calls, it would be better to keep the same reference for my complaint till it is called. If you go below and see, already there are 2 calls registered. When I called the help desk there is a call which is booked some time on 08/11/08 or 09/11/08 the call number is 79917493. I would like to keep track of that call, instead of keep registering new calls.

Thanks for all your mails, but till today my problem remain unaddressed. I am more interested to get my system up and running at the earliest, rather than keeping calling you, as a customer service executive you may know that.

Yesterday some body called me and called, he will send his technician, but he has not reached yet!!!. If there is no action I would be registering a complaint with the consumer forum tomorrow. This is the final correspondence to inform you about the same.

Regards,
Vinod


"Stand up for what you believe in, even if it means standing alone!!"



[protected][protected][protected][protected]
From: "[protected]@bigtv.co.in" <[protected]@bigtv.co.in>
To: kk vinod <[protected]@yahoo.com>
Sent: Wednesday, November 19, 2008 2:00:58 PM
Subject: Reference your mail


Dear Sir,

In response to your mail as we understand you are facing the problem of ”Set Top Box showing no signal“ with your Big TV services. Please note that we have logged a complaint in our system under service request number 80736874.We ensure you that your problem is resolved soon.

Further we have also forwarded your request to the concern sales team for immediate action.

We are apologizing for the inconvenience caused to you.

We are constantly trying to improve our services and with the co-operation of esteemed customer like you, we hope to achieve the same.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.

Yours sincerely,


Ajay Rana
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.



kk vinod <[protected]@yahoo.com>
11/17/2008 06:19 PM

To [protected]@bigtv.co.in
cc
Subject Re: Reference your mail Service request No[protected].









Hi,

I am happy to see the mail, even though it is after 5 - 6 days. Please let me know when this issue is going to be resolved, or if the service is going to be the same, please let me know the same so that I can swith over to my old Tata Sky or any other connection. I want this issue to be resolved immediately. I would be waiting for 2 more days, if this issue is not resolved or if it is repeting I will complain to the relevent authorities and I am sure I will be able to get back my expenses and...


Regards,
Vinod


"Stand up for what you believe in, even if it means standing alone!!"



[protected][protected][protected][protected]
From: "[protected]@bigtv.co.in" <[protected]@bigtv.co.in>
To: kk vinod <[protected]@yahoo.com>
Sent: Monday, November 17, 2008 3:09:49 PMSubject: Reference your mail


Dear Sir,

In response to your mail and subsequently telephonic conservation had with you, as we understand you are facing the problem of “Set Top Box showing no signal” with your Big TV services. Please note that we have registered your complaint in our system under service request number 80556979. We ensure you that your problem is resolved soon.

Further, we have also forwarded your request to the concern sales team for immediate action.

We are apologizing for the inconvenience caused to you.

We are constantly trying to improve our services and with the co-operation of esteemed customer like you, we hope to achieve the same.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.

Yours sincerely,


Ajay Rana
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.


kk vinod <[protected]@yahoo.com>
11/12/2008 05:38 PM

To [protected]@bigtv.co.in
cc vinod <[protected]@yahoo.com>
Subject The services stoped on 08//11/08 and still not resumed











Hi,

My SIM card No is[protected]. Recently I, switched over to Big Tv from Tata Sky thinking that this will be much better than Tata Sky. Even though I was not happy about Tata sky, I never had such disappointing experience from them.

I would like to take your attention to the pathetic state of your customer service.
I lost the connection on 08/11/08 (Saturday) night with a message 'Signal interrupted due to rain etc" or some thing similar. Since it didn't come back till Sunday morning, I called up the customer service to complaint and the lady told me it is the problem across the Bigtv network and it will get rectified by evening on it’s on and didn't take the complaint.

I waited patiently till Sunday night, 10 pm and called up to complain, again they told me to wait for 10 min as they are resetting something and asked me to remove the SIM card, clean it with good cloth, reinsert, remove the power cable, wait for 1 min and then plug in etc, again no complaint is taken. I called up again around 10.30 pm, the same story of 10 pm repeated. The same story repeated at 11 PM also. I was tired and slept.

On Monday morning around 8pm I called up again to complain, the same story repeated, but more rudely when I told him tI have done all these activities and told him to do something else.
Then he told me to press the power button on remote for 1 min and then restart, then remove the receiver connection from behind and reconnect. Then go to the set up option and check the signal quality. It was found the signal quality is poor. Then he told me to go and check/set the connection on the receiver, I told him that i am not the technician to check and do the same and asked him to register a complaint. He told me, then that I have to check all these things my self, but he told he will register the compliant and asked me the contact no, alternate number etc, I gave both. Then he wanted the full address, I told him all the info should be available in the system, as I have provided all the details already. The 'gentle man' by name Mr. Muthu Raj, told me I am a 'Waste' ( I don't know what he meant by that. Is that only 'waste' people buy Big TV! or only waste people complain!! Or is it the standard way to address the customer!! ) and disconnected the phone. Then I called up again after 10 min and the lady 'Meena'' confirmed that the complaint was been registered. When i told her I wanted to register a complaint against the CSR, and want to speak to the manager, she held the line for 2 -3 min and told me no mangers are available and some body will call me. A 'waste' me kept the phone down and called up again in the night (Monday night around 10-11 pm) to check when the complaint will be acted up on and one Ujwal told me it will it will take 48 hrs, I told i need to speak to the manger, even though he was not ready initially, he connected to one Mr. Naveen and i explained the whole 'Waste' story to him. He promised that he will take it up and solve the issue ASAP.

Since on Tuesday till after noon since there was no action I called up again, they told 48 hrs is not yet over and it will be done with in the period. I waited till today 4.25pm and called up the customer service, as the so called 48 secret hrs were over, to my shock, she told me the complaint is closed!!!. Yes, it was a real 'WASTE effort.

Could you please let me know what I should be doing in such a scenario? I should wait for some action from your side. Please advice. I am a helpless customer of your Big service.

I have made all the calls from[protected] or[protected] and Complaint no is 79917493, if you are going to track down the issue and want to improve the customer service. These experiences make me think twice when some body asks me about the comparison between Tatasky and Big TV or when think about the data card or any other service from Reliance -ADAG.

I sincerely hope this could be an abrasion in your customer service and you will do all possible things to weed out such CSR, and solve the customer complaints.

My contact no is[protected]

Regards,
Vinod



"Stand up for what you believe in, even if it means standing alone!!"

Dear Sir



My Problem is still not resolved this issue till date – 18/11/2008



This is for your information.



Regards,



Manmeet Singh Sodhi






[protected][protected][protected][protected]

From: [protected]@bigtv.co.in [mailto:[protected]@bigtv.co.in]
Sent: Monday, November 17, 2008 2:48 PM
To: Manmeet Sing Sodhi
Subject: Reference your mail




Dear Mr. Manmeet Sodhi,

In response to your mail regarding Set Top Box is not working. We would like to inform you that your complaint already been registered vide Service Request: 79947666. We are working on your issue and it would be resolved at the earliest.

We have also forwarded your details to the respective department for necessary action.

We are deeply apologizing for the inconvenience caused to you and regret for delay in reply.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.

Yours sincerely,


Faruk Ahmed
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.





"Manmeet Sing Sodhi" <[protected]@blkashyap.com>

11/15/2008 01:59 PM
To
<[protected]@bigtv.co.in>

cc


Subject
FW: please solved the problem














Dear Sir

No reply this mail & not solved the problem till dated- 15/11/2008, I am continue calling the customer care no please remove the setup box connection & release the my money

Thanking you

Regards,

Manmeet Sodhi





[protected][protected][protected][protected]


From: Manmeet Sing Sodhi [mailto:[protected]@blkashyap.com]
Sent: Friday, November 14, 2008 10:55 AM
To: '[protected]@bigtv.co.in'
Subject: RE: Reference your mail

Dear Sir

We regret to inform that, so many follow up till date our problem not solved. We request you to remove your connection in my premises and refund my money immediately.

We are not satisfied with your services.

Manmeet Singh Sodhi






[protected][protected][protected][protected]


From: [protected]@bigtv.co.in [mailto:[protected]@bigtv.co.in]
Sent: Wednesday, November 12, 2008 11:30 PM
To: Manmeet Sing Sodhi
Subject: Reference your mail


Dear Sir,

In response to your mail regarding non response of STB, please note that your complaint has already been registered vide Service Request number 79947666. We are working on your issue and it would be resolved at the earliest.

We deeply apologize for the inconvenience caused to you. We look forward to assisting you again.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in.

Yours sincerely,


Kallappa Ujjanage
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.

"Manmeet Sing Sodhi" <[protected]@blkashyap.com>

11/11/2008 10:20 AM


To
<[protected]@bigtv.co.in>

cc


Subject
RE: Reference your mail

















Dear Sir

As per your mail I have given the following detail.

Smart Card Number:[protected]
Contact Number: - [protected], [protected] Landline No[protected]
Complete Address:- House No- 101, 1st Floor Building Name :- Trinity Enclave Arakere Villege Hulimavu Bannergatta Road Bangalore Pin Code-560076 Near ICICI Bank
Compliant No[protected]
Purchase Bill for Set top Box Scan Copy See this attachment

So Please as early possible solve this problem other wise you please cancel the Set box system and refund my money back.


Regards,

Manmeet Singh Sodhi






[protected][protected][protected][protected]



From: [protected]@bigtv.co.in [mailto:[protected]@bigtv.co.in]
Sent: Tuesday, November 11, 2008 10:01 AM
To: Manmeet Sing Sodhi
Subject: Reference your mail


Dear Sir,

In response to your mail regarding problem with the (STB) Set Top Box, we would like to inform you that we tried contacting you but were unable to reach.

However, in order to assist you we request you to mail us back with the following details:

1. Smart Card Number:
2. Contact Number:
3. Complete Address:
4. Complete details of your query/concern:

We would require the same to assist you better.

In case you require any further details/clarifications, kindly contact us with your smart card (subscriber ID) and contact number through our website at www.bigtv.co.in or by calling Customer Care at[protected]Toll Free)/[protected]Chargeable) or email us at [protected]@bigtv.co.in


Yours sincerely,

Hannure Famida
Customer Care
Reliance Big TV


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Big TV, which is confidential or privileged and is intended to be for the use of the individual or entity named above only.

"Manmeet Sing Sodhi" <[protected]@blkashyap.com>

11/10/2008 11:24 AM




To
<lease>

cc


Subject
complent for stepbox





















Dear Sir

I am purchase the bigtv setup box offier rs.2190.00 dated on 06/11/2008 this is activate & start
But Today dated 09/11/2008 is setup box is off no light .power is on setup no start

Please Repair the Setup Box & Change

Regards,



WE BUILD YOUR WORLD










MANMEET SINGH SODHI
B.L.Kashyap & Sons Ltd,
F002 # 245 Eden Hall,
80 Ft Road, Defence Colony.
Indiranagar
Bangalore 560 038
Karnataka
India

[protected]@blkashyap.com






tel:
tel2:
fax:
[protected]
[protected]
[protected]
















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I have been having issues with Big TV signal Quality. Most of the time it says poor Quality signal and no channels show up. I have been calling the customer care for more than 3 weeks now and my issue has not been resolved.

A good joke is that some one from their end has closed the ticket saying that they spoke to me and the issue was resolved where i had not received any contact on that specified date.

I would rather provide a Negative feedback on the Quality of service provided by Big tv. Bangalore.

I have taken BIG TV subscription on Multiple Set Top Box Scheme in which installation charges Rs 500/- will be discounted on second set top box. My smart card no. of both the set top boxes are[protected] &[protected]. On the first connection I have paid 2990/- & for the second one Rs 2490/-. On both I have chosen PREMIUM PACK for six month which is under the offer by the company. On my smart card no.[protected] they have activated POPULAR PACK.For which I have made complaint on their toll free no. on 03rd NOV 08 the complaint no. is 79408318, the complaint has been rejected because their executive has not mention that my connection is under Multiple Set Top Box Scheme. Again I have registered second complaint on dated 08 NOV 08 under complaint no. 79815468. But my compaint is still pending.The company is claiming for solving of compalint with in 48 hrs but in my case almost 9 days has been passed. Kindly help me out.

The interface is very bad and the switching of channels is too slow that at times its very frustrating .

Have complained many times at customer care but i think that they are not able to solve the problem as they always tell useless methods and try to avoid !!

Till now, big tv is hopeless.

I purchased a HP Desktop from Reliance Digital on 2nd Nov 2008 from Ambiance Mall in Gurgaon. While buying the PC, I was assured by their sales executive that installation of the product and one year onsite warranty of the PC would be handled by their executives without any complains. Also, when I asked if we can install the PC ourselves, he helped me by telling that if anything goes wrong, you will be in a fix when you bring back the PC to Reliance Digital.
The person for installing the PC was expected to report within 24 hours. I waited for him to turn up. No one even called up for taking an appointment for installing the PC. When I called up next day at the Reliance Digital landline number which is[protected] they told that the request to install PC has not yet been transferred to the nearest Reliance Digital showroom, from where the guy was supposed to come. The female (named Anu), assured that the guys would come to install PC by evening.
I again waited, and no one turned up again. I called again in the late evening to check the status, and this time, the male guy told me that because my request reached so late at the nearest desk, no one was able to attend the request. He assured me that an executive would contact me the next morning and then, my PC would be installed.
Comes day 2. No one called up until noon. I called them again to check the whereabouts of the guy. Instead of telling me the status, the female handed me a complaint number, assuring that the guy will turn up by evening for sure. I waited till 5 PM, and this time, I was so pissed off, I asked them to take back the PC!! Then finally the female (again, it was Anu), gave me the number of the guy (from Shipra Mall in ghaziabad), and asked me to contact him.
I called up the Shipra Mall number. Initially it went busy for indefinite time. But finally it clicked. I talked to Mr Lalit on the other side and he accepted that our request is with him since yesterday afternoon and he has been "thinking" of starting from Shipra Mall since morning!! What the hell... he has been thinking!! What has happened to Mr Ambani? What kind of employees have he employed in his stores, who just "think" of performing tasks but never does it.

More than installation what worries me is, one year onsite warranty with Reliance Digital for my PC. For fixing a small thing, these guys would be thinking of coming to fix the problem rather than doing it.

Please improve your customer service Mr Ambani, else you wont be able to get the trust of the general public in your products!!

Shaurya

I bought LCD TV on 20th September from Hyderabad Reliance Digital Store. But I asked them to delivery it on 8th of October and then I called them to delivery the product on 1st October itself. After several follow up calls the product delivered on 6th October. The funny thing here is, the service persons and delivery boys gives a blank call to your contact number and you should call them back to answer their questions. They are lay man without any knowledge. If you are not careful, your product might delivery to different door also. Why because I got a call from the different house owner that they are delivering the products to them.

After several calls to Service Center, finally on 9th October, the technician came to install the TV and realized that the bracket was not correct and told he will place it in 2 days but the 2 days is continuing for 2 weeks still I didn't get the bracket back. I am deeply regretting myself why I bought it from Reliance. I don’t know how long they will take to place the bracket. I am thinking now to go for Customer Court.

I will suggest my friends and relatives to keep away from Reliance Digital, they are very poor in service.

We are extremely dissatisfied with BIG tv, advert says installation in 72 hrs but not yet we purchased Oct 18.
Customer service says...sorry we will follow up..we are not authorised to give any details.

Customer agents by name Mohan & Usha sound like robots with same response...extremely irritating

Hi,
big tv installed on september 20th, 2008. from yesterday onwards some regional channels were not comming, i'm calling to customer care but it's asking smart card number that installed day the sales person forgot to give smart card, how i find my smart card number, shall i communicate with another way .
this is my problem .

I purchased a Invertor from Reliance Digital stores on thrid week April 2008.

The same came after 48 hours of promised delivery. Engineer came to install after 96 hours of promised delivery/installation.

All this happened after multiple chasing etc.

The set supplied was defective as the main switch was not working. The same was replaced after m, ultiple follow ups.


Within two months of Instal the Set had a break down, on checking the Engg informed that some PCB inside had burnt. The same was replaced.


Again after 3 months of working the invertor set is not working. We have complained but no one comes.

Please arrange for replacement / refund

On 8th Oct, i paid for 3 split AC, LG make from Reliance Digital store, vashi, navi mumbai on the condition that the ACs will be delivered on the next day, 9th Oct. My condition was very clear - del on 9th as i had to club the material by truck which was arranged for 9th. 9th eve at around 7.30 i got a call from reliance stating del was not possible and earliest date is now 12th oct. when i threatened to cancell the order, the guy on line, to my utter surprise, was happy to do the same. However i went today morning to check the same. I was told different reasons - from problem in system to out of stock. Meeting the store in charge Mr Indrmani Singh was absolute frustration. He was not interested in addressing my complaint and on the contrary showed lot of attitude. The other colleague of him were startled at his attitude and were sorry. But the guy was too egoistic.
I am still waiting to get delivery/ money back.

And this is the second same instance in as many dealings with the store.

I will never visit the store again and will suggest all friend to keep away.

i hope good sense prevails over some of the senior management and services are improved, else Mr Ambani should understand that these are not monopoly goods and we have lot of options.

After getting set of box after three weeks it was installed.
Next day the set of box was not functioning.
My Complaint No 76776837 given by Big TV on 27th Sept 2008.
Till date the Problem has not be solved.In spite of several complaints through CUSTOMER CARE SERVICE by Phone and Emails.Even local office also.Response that i get from them is false promise of attending to the problem But nothing is been done.
I have never seen such A WORST SERVICE from any organization PATHETIC is the word for service

I bought big tv on 27.08.08, they installed on 29.08.08, since 29th Sep 08 regional channels are not coming, same i complainted at customer care, they told that wrongly activated another package instead of telugu package and they forwarded the request to change the package to telugu. 9days gone till date no action has been taken, they daily telling that within 48hrs they will solve. but till date that 48 hrs not came. this is big tv. really we are boring with big tv.

HI i purchased BIG TV from Rajkumar, I way net teck, Royapettah.

He is such a fraud guy that he will never take care of after sales.
I am seeing a blank screen with this horrible settop box and this guy has not recharged at all..
When i found this myself, i asked him for the recharge coupon.
He is saying some junk reasons daily not sure how is managing to make up all sorts of nonsense reasons.
Finally he says, he cannot provide me and i can complain wherever i want!!

so people, i am not sure about other big tv dealers, , but please never ever buy from this guy.

I have Purchased one LG Make Microwave Oven in March 2008, the Touch Pad is not working from last 3 weeks inspite of various follow up, No body attended.

They do not have the Proper Inventory Management for the Spare parts lying with them, even the items shown in thier show room.

No commitment and customer feedback if not able to attend due to any Technical reason.

SKSINGH

I have bought Big tv before 45 days. Suddenly one day I got problem with the signal. I have made a complaint to Customer Care on 13th Sep 2008. They gave me feedback that their service man will come within 48 hours. But no one came and kept on complaining in customer care. The fellow who spoke to me last on 26th sep 2008 gave me a rough response and he ghave me a complaint no[protected]. He promised me that his service men will come within 48 hours. Until now no one has attended our problem. we have fed up complianing to the customer care and shop keeper. We have hardly watched Big Tv for hardly 25 days and we need back our money. Its better to have cable connection rather having a DIsh