Reliance Digital Complaints & Reviews

I have purchased a cell phone (LG-GB 106) and a microwave oven (onida black beauty, 28 l) from reliance digital (A.S.Rao Nagar, Hyderabad) on 9th of August, 2009. Both the units were defective and non- functional from the very beginning. The microwave oven was an old stock where the year of manufacturing has been tampered with. After complaining, the “RES Q” department of reliance digital, they arranged for repairing of both the products. However, repairing didn’t work. After visiting the shop for almost one month, they agreed to replace the cell phone and intimated me to collect the new one. When I went there, they offered me a cell phone that was packed inside a “self sealing” polythene bag, which I refused to accept. Simultaneously, they informed me that decision regarding microwave oven replacement is still pending with higher authorities. This is the way the number one business house of our country cheats the cattle class customers.

I PURCHASED NOKIA 5800 FROM RELIANCE DIGITAL A S RAONAGAR HYDERABAD ON 21/9/09. HOWEVER PHONE HAD SOME DEFECT AND WENT TO NOKIA CARE ON 23/9/09. I WAS TOLD BY NOKIA CARE THAT DEFECTIVE PHONE CAN BE REPLACED BY VENDOR WITHIN 48 HRS. ON GOING BACK TO RELIANCE SHOP I WAS TOLD THAT THEY DO NOT REPLACE AND ADVISED US TO GO TO ANOTHER NOKIA CARE. THIS ATTITUDE REALLY PUT ME OFF AND IN FUTURE I DONT FEEL LIKE BUYING ANYTHING FROM RELIANCE AND NOKIA.

I had made recharge via credit card (HDFC BANK) on www.bigtv.co.in. I return i got the transition id and it is properly shown in my bank statment that payment has been made. But BigTv representative were refusing that they didn't get the money and They do not have the tieup with HDFC, so it can't be possible. But I am having the transition id which only been given on successful payment, how they can refuse it. I had made the payment before also with the same card.....
Plz help me out
money had transfer to POS [protected] Reliance InfoCom
BigTv Id[protected]

I had bought a LG window AC on 4th may 2008 along with the Totaline stabiliser from Reliance Digital retail store in Shipra mall, Ghaziabad.

Everything was fine but in may 2009, the AC started behaving erratically and when we called Reliance ResQ (another service arm of Reliance Digital), the engineer came and declared the stabiliser non functional; it was to be repaired or replaced; I deposited the faulty stabiliser at the relaince digital store after paying 250/- INR as visiting charges of the Reliance ResQ engineer; I was told that the replacement would come in a week's time and that I would be informed on phone;

Since then I have made several rounds to the store but everytime I am being told that it would be delivered today/tomorrow and I am being sent back on some excuse or another; Since 6th June 2009 till today (almost 3 months), I am sleeping without an AC and it has been a horrible experience for the whole summer

Can something be done considering the fact that we claim today's market is a buyer's market but still in India, companies thrive by selling faulty products to consumers and still get away with it without any accountability; we talk about highly improved service levels from companies/sellers but there is no such service in sight from Reliance Digital which is backed by the so called largest business conglomerate of India and the reputed Mukesh ambani group? But does mukesh care about his customers??

I do not think so since there is no website for Reliance Digital, no customer grievance cell; even when you to the Reliance Industries corporate website and click on the "Contact Us" hyperlink, it does not have any email address or any customer care officer's name nor does it display any relevant phone number. The customer would be left groping in the dark!!

Its high time, we customers flock towards other ethical business groups like Tata Sons whose Croma seems to be equally big and having enough variety in the digital space.

My name is Jaskaranjit Singh. I bought a blackberry curve 8900 Phone on 5 July 2009 from Reliancedigital Retail Limited, S-218, Ambiance Mall, Delhi-Jaipur Highway, NH-8 Gurgaon-122002 (Haryana) . Detail of my purchase as below:

Plu# [protected]
IMEI: [protected]
Cost: 24990 rs.
INV# 005959

At very first day of my purchase, a (Reliance + Blackberry) sales executive Nishant tried to insert the sim card (Airtel Pre-paid) but he was not able to insert it. Finally after a hard struggle they inserted the sim. I was very much worried about the quality of my product but somehow my brain was washed that phone is ok and there is no problem with purchased phone.

After 20-25 days of my purchase, I bought a new sim card (Airtel Post Paid) as I need to get my blackberry services activated. I pulled the old sim out but not able to put new sim in. I took the phone back to Blackberry phone provider (Reliancedigital) then they realized that there was some manufacturing defect in the phone. That was horrible for me.

Mr. Sandeep, A Care Center In-charge (Reliancedigital) asked me to go to Blackberry Service Center located at Sahara Mall (Gurgaon) to get my phone replaced. I go at my own (Mean no service has been provided by Reliancedigital). I met Mr. Mukesh (Airtel+Wipro+Blackberry); he realized the situation and raised a request to Blackberry for phone replacement. Request no. 22268942. After 15 days (21st Aug) they asked me that my request has been rejected because I purchased the phone on 5th July (10 days before my bad birthday) and request has been raised on 7th of Aug, a phone can be replaced with in the time period of 1 month and I was 2 days late (Now I was in between laugh and cry). I am about to loose my senses. J Almost lost…hahahaah

Now Please Let me know, where was my fault..???

1. Was that my mistake that I bought the phone from Reliancedigital (So called reputed company)?

2. Was that my mistake a bought a Blackberry Phone (So called reputed phone company)?



· How a defected (Blackberry) phone came out after the whole testing process of Blackberry?
· Why a defected piece has been sold to me…? Why whyyyyyyyyyyyyyyyy?

From last 1 month & 18 days, I am getting psychologically raped by Reliancedigital + Blackberry. I am phone less from last almost 2 months after paying a full amount, which was 24990rs. As I am not able to make a single call, I am bound to pay minimum phone rent every month.

Can I expect justice from anyone of you respected officers? Or please let me know if I have to contact someone else. I am in so much pain.

I purchased Big TV connection and selected south popular pack on a 12 months contract. My smart card No[protected] in the name of CARTHIK SESHAN Mobile No [protected]. I am unable to view any of of the channels on the South Popular pack.

1. I have complained many times to customer care but all my complaints have been closed without resolution. The customer care display extremely rude behavior

2. The Nodal Officer contact information published on Big TV website, are not functional!

Request information on how this can escalated to the Consumer Court.

Thanks,
Carthik

I've purchased a samsung washing machine from Reliance Digital - City Center Mall, Nasik however same was not available in stock but sales person committed to deliver the same in 48 hours & installation within 24 hours of delivery but later I came to know that it's only a dream.
Even after 4 days there was no contact from Stores. After 4 days when I called up, person in from told me that he will deliver in another 2/3 days without any apologies. After 2 days I got a call that he need time for another 5 days. After 4 days i personally visited store & asked them to cancel the order however they were not ready for same & requested me to wait for another 2 days & they will make some arrangement.
They also assured me to give 1 free gift hamper as a consolation.
After 3 days I got the delivery of washing machine however free gift is still pending. It's now 15 days & sales person told that he can't do it due to his system issue.

Can someone help.

I am really frustrated with your service. I given complaint on relocation

from Mumbai to Bangalore. When I given complaint that time customer care people told me recharge of Rs750/- and I done recharge accordingly.

During customer care call executive told “Our engineers will come to your home and uninstall the Big tv and they will take the Dish and cable and also you no need carry the dish and cable, once you reach to Bangalore our engineers will come and install the dish and cable”.

Next day engineers came and uninstalled Big tv and taken back dish and cable.


Once I came to Bangalore I am calling frequently to customer care asking them to install the big tv.

One day I got call from service provider that to install Big tv and he is asking me Rs1200/- for dish and cable charges as he got mail from higher authority.

Again I called to customer care and asked “Do I need to pay Rs1200/- for dish and cable?” and they told “No need to pay for dish and cable, our engineers will come to your home and install the dish and cable, I will take as complaint and make it high priority, This will be done within 48Hrs”

I don’t know how many 48Hrs over but nobody responding. Really I fed up with your service and Also I will not suggest any of my friends to go for Big tv.

I was not expected like this service from Big tv.

Dear,

I have buyed Transcend Pen(USB) drive 8GB from Reliance Digital, Ambience mall, gurgaon around 4 months back and after 1 month its goes faulty and go it replaced. Again, USB drive gone faulty on last week and gone for replacement but they are now telling that u have to pay more as now its price has changed to 990 INR but the price when u have buyed it was 799 INR so u have to pay the balance amount.

kindly look into the matter why there is so much fault rate and why they are refusing to replace with the new one as its still under warranty.

Although, they have submitted my fault USB drive and telling will reply to you in 10 days but why they are comitting to the customer that whenever there is problem or fault then we will replace on the sametime...same moment.

I am facing problem of losing my important docs and also problem with the reliance as they are cheating to customer by doing wrong commitments.


Rgds,
Dheeraj

hello Sir,

I have watched many times www.bigtv.co.in. but found nothing about which channels we can watch on website. nothing more details about package. No facility to open my account directly from site (although only option of my account is shown there). Now a days from the home page we can not go further due to big advertisment.

So try to improve your website as well as your services.

Aaditya Sharma
Sikar

I was gone to buy a LCD TV at Reliance Digital Vadodara on 5th of August at that time sales man said that you will gate in installment ie without any charges.but today is rakshabandhan so finance guy is on leave but you come tomorrow along with ID Proof, Bank statment and salary slip.

i gone on 6ht august and met the Finance guy but he refused that this scheme was till the 5th august and now you have to pay interest if you want to buy a TV.

Due to misinformation of Sales guy i felt trouble.

My personal experience says nave trust on Relinace.

hi,

This side lalit bansal from gurgaon, i had purchased CAR sterio from reliance digital store on 02.08.09 from Mr Harmeet Singh ( mob no [protected]) and he promised me that it shall be installed on 03.08.2009 by 11:00 am but i called him at 12:00 pm but he dint picked up my phone and then i had made a call on[protected] but here also the response was the hell as they forwarded my call thrice to Mr Sandeep but he dint have words then he provided me sandeep ( mob no [protected]) no who has again not picked up the phone.

After a lot of calls made by me i had words with sandeep who then asked me for service chareges for installing which was not told to me by Mr Harmeet. still i need the work to be done so i agreed to pay him rS 100/- as he asked but now he is asking for Rs 200/- but still this is not the matter, thing is that he promised me to send his person by 4:00 pm but now again they are getting me torchure as they both are not picking up the phone.


now please help me from this.

also i want to suggest my other frnds not to get anything from RELIANCE DIGITAL as these guys not fit for provideding services to the customer.

Plz sort this if you can

regards
Lalit bansal

I had bad experience at Reliance digital on multiple occasions. Infact, they seem to do everything that they claims you will not have to worry about. I bought, a Split A/C from Reliance Digital in Banjara Hills,
- It was installed the very next day and started leaking in few hours
- It took us 2-3 weeks to get the A?C mechanic home. So if Reliance says that they will take care of any services needs, just be careful for in my case they simply washed hands
- In peak summer, I was without A/C for 3 weeks and no one from Reliance even bothered to call to find out how are things, was the installation done or not.
- I bought the A/C, under a offer where I was suppose to be re-imbursed my electricity bill, based on the scratch card. First time I asked them, they said..you need to get next month bill
- Next time when I went, they told me to get a bill which has address on it. Unfortunately my bill does not contain address, as the property is still in the name of the builder, and Reliance guys wants to me get a bill with address.

I purchased a LCD television from Reliance digital express, Amedkar road, Ghaziabad on 16/06/2009 for Rs.18, 500. I was told the amount will be converted into 6 EMI with 0% interst and 0 processing charges if I pay from ICICI Bank Credit card. On 18/06/2009 I recieved a SMS from ICICI Bank that my transaction of Rs.18, 500/ is converted into 6 EMI @ 14.97 % interest. I was shocked and contacted the persons at the store. They promised me to get the things rectified within two three days. But till today 18/07/2009 they have not given me the assurance that the interest will not be charged. I have visited store personaly 3 times and called several times.

1. free kit worth rs.999/- was not given at the time of purchase and not willing, deliver at the time of installation
2. No enquiry about the delivery of the product by vendor
3. Time Installation not specified and availability of customer is not enquired.
4.No regard for customer satisfaction

Iam resident of Ashoknagar,
chikadpally,
Hyderabad
I have purchased a Microwave of Eletrolux from Relience Digitals, banjara hills on 19th November 2008 /( #[protected] to give a gift to my mother and to our surprises we tried to use it and also asked reliance people to show us the using method of the microwave but they were sending technical people of refrigeration knowledge, after requesting them for so much time and frequent visits, they finally started to ask me the invoice a valid point, Hence I have misplaced it in my papers, then finally I have handed that microwave to reliance Digitals Banjara Hills, and asked them to look in to the matter hence keeping that thing in my house is of no use ?
and to our next surprise they asked us for a Invoice ( #[protected] again, they said without invoice there's no chance of replacement u get the invoice we will see n replace it, Then a good news I was expecting a baby ... in mean time i found the invoice also ? and then we got a baby girl .. after sum time when we visited with the Invoice the said manager was not available and the other person received us very well and he called the concerned manager and gave phone to me ... A new Surprise the manager over the phone started shouting and told us it is not possible hence it is too late now ? to replace ? then i also gave him the same reply .. there were so many customers with the complaints ... I think these peole are selling all old and defective stuff and cashing on there brand name( Reliance ) .

please look in the matter n do the needful .

Iam also trying to visit your office soon to get the complaint forms .

thanking you Iam giving all the details below



Address # 1-1-379/179, Jawaharnagar, RTC X Roads, Chikadpally, Hyderabad,
Purchase Date / Invoice # 19th November 2008 / ( #[protected]
Reliance Digitals, Banjara hills

[protected]

[protected]

[protected]

[protected]

A Painful Experience in Mukesh Ambani's Outlet at Ambience Mall, Gurgaon.

Hot Summer without Refrigerator ! ! ! !

I, Kavita yadav, purchased a SUMSUNG REFRIGERATOR, Model no RT29/2009, 280 Litre from Highly Reputed MUKESH AMBANI'S RELIANCE DIGITAL RETAIL OUTLET, Ambience Mall, Gurgaon on Monday(Dt.22/06/09).After paying the required amount for frige, When I asked about Delivery, I was shocked to hear that Delivery will be on next day.Any way, I managed .Actually, this is the beginning of the problems.
I got the DEFECTIVE SAMSUNG Refrigerator on Tuesday(Dt23/06/09) with keys & manual papers missing.I contacted many officials for replacement .They gave me lot of false committment about the Delivery of new one.I didn't get delivery even on Wednesday(dt 24/06/09).Again I talked to many officials of Reputed Reliance about Delivery . But all in vain. I was still without frige even on Thursday(dt 25/06/09).I was very confused what to do as i have paid all amount to Reliance.Then, I went to their office physically & pleaded to return my money as you people are unable to delivery the same, So that I can buy the frige from another shop. They refused to return my money. Working culture of Reliance employee is just like Govt. Deptt. Reliance offcial never contacted me.

RELIANCE has brought the shopping culture of EUROPE, but it lacks the attitude of GOOD SERVICE/ACCOUNTABILITY.

In such a busy life, where people orders the things with a click of button, my experience of purchasing the Refrigerator especially from RELIANCE DIGITAL is panicking & reflects the very poor services of " RELIANCE ORGANISATION"

I hope Mr. Ambani should provide good training to their employee so that they can feel the sense of accountability like EUROPE.

FROM :
KAVITA YADAV

Dear sir,
it is surprising to know that such a huge company like Reliance Big TV is closing the complaints without verifying from the costomer anyway i want to submit my case details are as under
1. My Smart card no. is[protected]
2. My TV is not working feom last 10 days
3. I have made a complaint on 20/21 june 09 complaint no. is[protected] and it remains un attende by local service center.
4. I have made another call to your costomer care no [protected] on 24. it was informed by your representative that my complaint has been closed and they dont have any rule to verify from the customer about the complaint, whether solved or not ? So i made another complaint and No, is[protected] on dated 24 june 09.
5. Local representative stated his name as Mr. Sabir came to my home on same day and informed that the location of installion of disc is not proper because he cant plug the cable. And if hewil relocate it it will charge Rs. 750/-. Same time i called to your customer care no. and your representative also talked to local representative Mr. Sabir and said that it is fault of initial installation so you do it without charges.
6. I talked to his boss reported Name is Rakesh Gupta and Mob No. is[protected] he said he will send another person Mr. Bhawar Singh. But no one came.
7. Today i called again to c care and talked to Mr. Vipul and he stated that complaint has been closed becaused i have not provied leaders to service engineer.
Sir, Dsc was installed at the top of house near water thak wher two other discs of TATA and BSNL already installed. But the location of this Big Tv disc was on side wall so no one in this univers has 30 feet laders in the home or repair. and why require this time because we are everyday going up on water tank. Also installed comfortably during first installation.
Please start my BIG TV at the earliest.
Badri Gopal Bora
[protected]

Hi!
I have bought a Fly mobile (model # B720)from reliance digital, cunningham road, bangalore on 21st September 2008 for Rs.8, 899.00, while buying i have asked for a demo for the same for which a sales person named "mahesha"(mobile # [protected]) has come for a demo in 1st week of october.
Intrestingly after the demo this guy has taken the original "drivers software CD" along with him as he tried this in his laptop.
after which i have tried to call him on his mobile several time but he never responded.
after using the mobile for some time, i had some problems with it, namely;
a) The Key pads were not functioning properly.
b) Most of the incomomg calls were displayed as "restricted no"
c) Very Low battern back-up...i had to charge this phone atleast thrice, inspite o[censored]sing it moderately.
d) Phonebook had a problem..i.e if i need to search any name starting from "L"..i need to scroll entire namelist of J, K to reach L.

On 21st Feb, I went to reliance digital to to give my phone for servicing, where some Mr Shiva (Mobile #[protected] told me that after sales service will be taken care by the company itself and asked me to go to the service which is also located on cunningham road.

I gave the phone for servicing on the same day i.e 21st Feb 2009, and highlighted all the problems which they had written in their records for which i also have a copy.
on 28th feb, saturday i got a call from the service centre saying that phone is serviced and i can collect it.I went on same day to collect the phone.i specifically asked the staff if all the problems are corrected, which they told yes.
I couldn't check the phone while collecting as i was not having the Sim card.
After reaching home when i checked the phone, i was surprised to see that all the problems were intact and nothing was sorted out.


I again gave the phone on 3rd march 2009 on same service centre telling that the phone is not serviced and all the problems are intact.Same day i also went to Reliance digital to highlight this problem to Mr Shiva, he took all the details from me and assured that he will follow up with the company and make sure my moblie is serviced asap.

I have called them several time to check on the status and have been there atleast twice..just to hear that they are facing parts problem from the company and will get it shortly.
Intrestingly on the same day while browsing the store i found out from sales staff that even Reliance Digital has stopped keeping this company's phone since november last year(which i was never told by Shiva).

It has been almost 2 months now since that phone has been given for serviving but till today i have no status.
Now, even Reliance digital has washed off their hands...

Kindly help me in this as Rs 8, 899 is not a small amount to be given as a charity.

Best Regards,
Narender Singh
[protected]

BIG TV - The big cheater - COMPLAINT


Dear Sir,

I am V. SANTHAKUMAR. I am one among the cheated customer of BIG TV.
I want to tell more detailed on what happened after purchasing BIG TV.

My big tv account no :[protected]

My complaint number given by BIG TV customer care on 9th June:[protected]

I have purchased BIG TV on DEC 13, 2008 and activated with SMART SOUTH PACKAGE.
I paid total of Rs 2690 for hardware and 6 months free subscription.
From the date of activation my free subscription is till 11th June 2009.
After that I have to recharge for new package. So I called to customer care of BIGTV on 9th june, 2009
and enquired about package costs and finally I choose to active SOUTH PREMIUM PACKAGE for Rs 1698
for six months usage. So as per the procedure provided by the customer care member at BIGTV I have recharged
for RS 1698 for activating SOUTH PREMIUM PACKAGE. BIG TV’s procedure is first recharge the account and go
for activating the package. After recharging for Rs 1698 I called to customer care to activate my package. So customer care person after checking
my account balance of Rs 1698 said that my account will get activated for SOUTH PREMIUM PACKAGE WITH IN 2-3 HOURS.
Today’s date is 17 June 2009.still the new package I opted for is not activated. I have already asked them on 10th June to deactivate my current package
and activate my NEW SOUTH PREMIUM PACKAGE

When I called to customer care 2 timesON (17TH JUNE 2009), I get the reply like my old package is still running and that has detected Rs 75 of its usage for last one week.
Right now My account balance stands Rs 1623 . Go for recharging another Rs 75 to make the account balance Rs 1698 and then we will activate the SOUTH PREMIUM PACKAGE.
They saying that because of some technical problem the NEW PACKAGE is not activated and the old package is still running .Even though it’s a technical problem of BIG TV service they are asking us to pay the amount to get the required package activated.

So I request you to look in to this issue immediately and take action and let the future customers of BIG TV not get cheated.

I have the audio proof recorded when I had my conversation with customer care person of BIG TV for the 3rd time and its clear from that he confesses himself that its BIG TV’s service fault and asking my money again to recharge even after accepting as their mistake.

Thanks and regards,
V.SANTHAKUMAR
PUNE, MAHARASTRA.
+[protected]

.