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[Resolved]  BIG TV — Very bad website management of www.bigtv.co.in

hello Sir,

I have watched many times www.bigtv.co.in. but found nothing about which channels we can watch on website. nothing more details about package. No facility to open my account directly from site (although only option of my account is shown there). Now a days from the home page we can not go further due to big advertisment.

So try to improve your website as well as your services.

Aaditya Sharma
Sikar
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments  24 CommentsShareTweet

Comments

I am repenting on the purchase od Big TV services, becoze the recharge coupens are not available in the city, even tried to get it in the Delhi kapasehra border shops, They are out of stock from last six months.

Even customer care has called and noted the reasons nearly a week back for the same.
still no one has conveyed or mailed the address of the shop or even contacted us so for.
I wish to discontunue the services now .
Can I get the money back ?

anurag
I have recharged the required amount and requested for the change in start-up package but the service is not yet activated even after 24 hrs and the person answering the toll free no.is always saying that the server is down and I will have to wait for some more time for the activation to take effect. This info is being repeated everytime I call the toll free no. This is the worst experience I am facing after shelling out my money. I now repent having opted for Bigtv and maybe at the time of my renewal I will cnange to some other option available.
I am availing big tv services since 09 months & unable to know the rates of the chenels & in a packege how meny chenels are to be shown in the packege from any shop or net.

they are asking for the reason of not recharging but they are not providing rate list .
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I HAVE RECHARGE FOR 3 MONTHS BUT IT HAD NOT RECHARAD
I have opted for south premium channel, but they have changed the list of channels, now I don't know what channel I can view, till date the option is as starter pack.

The worst after sales service, within three months the remote is not working properly, big tv squeezing publics money.
dear sir, my subscriber id no is:[protected].i wish to renew myaccount with long duration packs MAX 12 months offer code is.40200085. for this facility how much money i pay through my credit card/cash cards.please send mail.
I have purchased the Big Tv product, and they told me that for 3 months is absolutely free. And last month my 3 months free period is finished, and I had recharged through my credit card for Rs. 115/- and activated within half an hour. But after 2 weeks there is no tower for channels. I really shocked and never expect from that the one of the leading company Reliance will do like this.

My ID no.[protected]
I had complaint to customer care about my adopter and set-top box which had been disorder. After COMPLAIN came a service Engineer named TAUFIQ he demanded Rs.450/- against a new adopter
and an old set-top box which he had brought with him. While customer-care had told me that nothing is Payble to service Engineer, and all the chargable Amount will PAY through the Recharge-Coupon.I told to your Service Engineer all the above matter. He took away all his adopter and Old set-top box. After that Dated 21.9.2009 (When my Account Balance was Rs.123/-) I have been complaint 8-10 Times to customer-Care. Plz. tale me what do I NEXT and what will you do with your corrupted service Engineer ? My Contact No.(Mob.[protected]
the logo of bigtv shown on tv screen is very big.it cover many informations.we want a little or transparent logo.
My set top Box was not working and i lodged a complaint in Reliance BIG TV Customer care on 26/10/2009 they gave me a complaint number ([protected]) and i call 30/10/2009complaint number[protected] and told me it will be done in 24 Hours. and i callcomplaint number[protected] yesterday engineer call me i will come 6pm he not come i call 7 pm than he say i will come more one houre till problem .. I want to sue them and ask for compensation of Rs. 1000000 for the service they are providing. Such a big company and a very very very bad service
It's ok Relince BIG TV Customer care on daily calling very time bussy what very time bussy when i callu comeing bussy very bad in customer service no reply corctelly
To Bigtv customer care, Sir, my id No.[protected] and I recharge today dt.15th Dec 09 evening Rs.100+25+25+25 cash cards total Rs.175 and requested over phone to continue my service "Bronze Pack + Zee TV"from now onwards till further information to you.My Phone line cut-off while talking with you and further no contact is possible .Problem is that I enjoy BSNL phone and Reliance phone is not available with me to talk over phone . This system takes several times and we are busy and hence my request to activate my service to Bronze Pack+ Zee TV cancelling other channels like sports, kids, etc . Please confirm me thro' email bhattacharjee.[protected]@gmail.com
My smart card No.[protected]

I have paid Rs.200/- just ten days back. But today there is mssage in the TV that there is a balance of
Rs. 58/- only available in my account. About 45 days back before disconnection I have intimated to the customer care that I require only value pack with 81 channels. Even after payment of my subscription
of Rs.200 within a space of ten days my entire subscription of Rs.200 utilised to the tune of Rs. 142/-
Atleased take necessary action immeditely and switchover my subscription to value pack. Only on seeing your reply I could pay further subscription. If my request is not accommodated kindly disconnect the TV and take over the Dish antenna and set top box. Expecting your erly message yo my above mail.
BIG TV ME TV SCREEN ME BALANCE DAILY UPDATE AAP KE DWARA NAHI KIYA JATA HAI. PLEASE ISE DAILY UPDATE KIYE JAANE KA KASHT KARE.
IS KE ATIRIKT MOBILE PAR JO DAILY UPDATE KARKE BALANCE BATAYA JATA HAI, USME VAH BALANCE KAB TAK CHALEGA, YAH BHI USME BATANE KA KASHT KARE.
MERA CUSTMER ID NO.[protected]
YOGESHWAR DUBEY, 478 SHYAM NAGAR MAIN (SUKHALIYA), INDORE 452010
BIG TV ME TV SCREEN ME BALANCE DAILY UPDATE AAP KE DWARA NAHI KIYA JATA HAI. PLEASE ISE DAILY UPDATE KIYE JAANE KA KASHT KARE.
IS KE ATIRIKT MOBILE PAR JO DAILY UPDATE KARKE BALANCE BATAYA JATA HAI, USME VAH BALANCE KAB TAK CHALEGA, YAH BHI USME BATANE KA KASHT KARE.
MERA CUSTMER ID NO.[protected]
YOGESHWAR DUBEY, 478 SHYAM NAGAR MAIN (SUKHALIYA), INDORE 452010
[protected]
(1) BIG TV ME JAB BHI KOI NAYA OFFER DIYA JAYE USE TV SCREEN KE ATIRIKT SAMBANDHIT CUSTMER KE YADI MOBILE NO HO TO US PAR MESSAGE KE DWARA BHI BATAYA JAYE.
(2) BIG TV KE SET-UP BOX ME USB DRIVE KA FUNCTION DE RAKHA HAI, KINTU AAJ TAK USE ACTIVATE NAHI KIYA GAYA HAI, USE TURANT CHALU KIYA JAYE.
(3) BIG TV KE SCREEN PAR CHANNEL DEKHTE SAMAY BEECH BEECH ME KOI CODING NUMBER DIKHTA HAI, JISKE KARAN TV SERIAL DEKHANE ME ASUVIDHA HOTI HAI. USE CHECK KARE AUR USE HATAYA JAYE.
(YOGESHWAR DUBEY)
ID NO.[protected]
[protected]
sir.
My smart card no[protected].I have made a compliant on[protected] service request No[protected],[protected]and11968656 Your service people visit on 08-02-=2010 single losted They suggested to change the setup box. After that no one come Now close the compliant without doing any work. iam not happy with your service people not at allgiving any Reply.Nearly 11 Days passed. If this continous i want make termination of your service.particurly your service very very bad
Dear sir

my complaint is i recharged my big tv voucher on on 18th feb of RS 125 on 18th feb for a month now my validity is of a month so the next recharged should be on 17th march but my service is stopped 2 day why? that is 7th march can you please look into
this matter and sought out my problem.There is no doubt the clearity of channels is too good n clear but this the 1st time i am facing this problem can you reply to my mail.
My big tv a/c number is[protected]
On 14 th feb i had got a message please recharge your BIG TV A/C before 18th feb so i recharged my a/c on 18th feb again got a message to rechrge my A/C...?.
kindly LOKK INTO THIS MATTER N REPLY MY MAIL IMMEDIATELY.

THANK YOU
I agree with many of the comments
I have asked for all Telugu channels in the 3month free package but I find the DD Telugu channel-Sapthagiri not available on Big TV.Customer care is unhelpful.
Also customer care is unhelpful in deciding the packages after 3 months even when the channel nos.are known.
Can you do something?
V.Purnachandra Rao
E-mailID:[protected]@aol.in
S.Card No.[protected]
big tv set up box (card no.[protected]is not working before 10 days .i complaint customer care but no response. please contact me [protected] imidiately

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    Reliance Digital
    Customer Care Service
    Customer satisfaction rating
    54%
    Complaints
    3604
    Pending
    64
    Resolved
    1855
    Reliance Digital Address
    3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
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