Reliance Digital Complaints & Reviews

Dear Sir/Madam,

Just chasing the Relaince and their Reward Point scheme for the unexpected delay in reedeming the reward-check on behalf of the Nokia E-63 ourchase on Sept 5, 2010.

First of all, there was no such information being told to me to attach the original invoice along with the coupons (for Reward Cheque via Travel Port), secondly there is no response from the Travel-Port team also.

And now at the end of an another month (50 plus days gone in wait..), there is no information from any of the parties. Its highly disappointing in terms of the customer service & support.

Stilll hoping, things will be sorted-out some day.

BR./Amar

Mohit,



I am very sorry to inform you that I have come across the most horrifying customer service and after sales support. At the time of purchasing the product they offer you the world but your are left high and dry once you have purchased the product.



On Oct 10 I have purchase Blackberry phone, Model No: 8520 Curve, from Reliance Digital store, Shipra Mall, Indirapuram, with a promotional offer of India Today Magazines for 2 years. Till date, nothing have happened about the promo offer.



I specifically mentioned the pathetic service because to take an update for this I yesterday went to Reliance Digital store around 8:15 pm. Here I met with Mr. Vivek Singh, before I say anything to him, his question was Mam, Do you have the bill along with you ? I told him that rite now I am not carrying the bill but I can give you the mobile no & the product serial number so that you can check the exact date when I bought the product. He told me "Sorry Mam, whenever you have bill with you I can listen to you, otherwise not. Samething he repeated in front of almost 15 customers who are there to buy/ planning to buy something from there". He even not bothered to listen my request why I am there.



Now today again in evening I am going to visit the Reliance Digital store with the bill which customer should carry so that customer can put his request in front of the concerned person because Reliance Digital is the one who in the age of technology require customer to carry everything at his end.



It will be highly appreciated from all existing customer's point of view you to be there. So that you have a look on the yesterday's footage & can decide whether the customers really deserve this type of service from Reliance.



Looking for a prompt action from your end on this.



Regards,
Paridhi Saxena

Dear Sir,
This is bring your notice that, I am a customer of Big T V DTH service, my smart card Id is[protected]. recently i have complained about my Big TV Remote and the company replaced it and they deducted Rs.200 for the same. after two days they have deducted more money from my account and my connection deactivated. when i contact customer care they admit they have deducted two times, they will refund the money after 48 hours, and i[censored] want to watch tv you have to recharge again. this is cheating sir. if these companies do like this what the poor customers do? please look into the matter immediately and make a solution...

Thanking you.

Shaji Abraham
Chempothanal House,
Thalacode P.O.
Mulanthuruthy Via
Ernakulam District
Kerala

Mob: [protected]

Sir,
Your Service department is not giving satisfaction service in Gujarat State, Anand District, Petlad Taluka, on 13th instant at @10.00 p.m. my T.V. lost signals, so I seek help of your service department who advised me to wait for 12 hours and to make complain on next day. So I registered complain on 14th at 11.15 a.m. But problem was not solved, so reminded again on 15th at 6.30 p.m. But your department cancelled old complain No.[protected] as if it is solved, But not any service engineer call and coming for lost of signal problem and noted new complain by giving new complain No.[protected] Thus they avoid us, and create proof as if they solve complain in less than 48 hours, But actually it is not so.
Hence I earnestly request your kind honour to recruit service staff, if existing staff is unable to solve the problems, otherwise name and fame of reliance will be spoiled.
Awaiting your early favourable response.

Dear Sir, we are recharge my big tv smart card no.[protected] nandeshwer nagda, by [protected]@200.00 on dtd. 07/10/10. In next day 08/10/10 my ac balance is shown zero balance We call to customer care he talk to me our service rep. come to your home for remote send so balance are laps, but no body contact to me and come to my home, we call to big tv from last one weak but no body can response to me. we are very absent and puzzled to services of big TV. pls look into complaint of this froud big TV's. We don't suggest to any person to purchase BIG TV

Regards
N. Nagda
Cell. +91-[protected]

SUNDAY, 10TH OCT 2010 RELIANCE DIGITAL HAS GIVEN A FESTIVE OFFER ADVT IN TIMES OF INDIA SUNDAY EDITION ( SUNDAY TIMES), HYDERABAD ABOUT THE FREE GIFTS ON PURCHASE OF ANY ELECTRONIC ITEMS, THE ADVT. CLEARLY MENTIONS THE NAMES OF ALL THE COMPANIES AND BRANDS ON WHICH THEY ARE OFFERING THE FESTIVE OFFCER SCHEME. BUT ON MY PERSONAL VISIT TO THE SHOWROOM AND AFTER FINALISING THE LG 240 LTRS REFRIGERATOR THEY DENIED THE FESTIVE OFFER SCHEME AND TOLD THAT THE FESTIVE OFFER IS NOT COVERED TO ANY OF THE LG BRAND PRODUCTS. I WAS VERY MUCH SHOCKED AND SURPRISED AS THE BRAND NAME LIKE RELIANCE CAN ALSO PUBLISH FRADULENT ADVT FOR INCREASE OF SALES. IF THE RELIANCE RETAIL SALES TEAM AND THEIR HIGHER UP ARE GETTING THE CHANCE TO SEE THE COMPLAINT THEN MY SIMPLE SUGGESTION TO THEM IS THAT PLEASE DO NOT MALIGN THE RELIANCE BRAND BY GIVING FALSE ADVT IN NEW PAPERS LIKE TIMES OF INDIA, OR HAVE GUTS LIKE RELIANCE MENTOR LATE DHIRUBHAI AMBANI TO KEEP THE WORDS AS MENTIONED IN YOUR FESTIVE OFFER SCHEME AT HYDERABAD.

I had asked for Samsung Monte Mobile phone but was misguided to purchase Samsung Galaxy 5 phone on 10.10.2010. I was told by the salesperson that galaxy 5 was a superior to monte. whereas galaxy 5 does not have video conferencing.When complained to the Stores manager on 12.10.2010 says he is helpless as i have not specifically enquired about video conferencing in Galaxy 5 while purchasing.

My wife (Shipra Shukla) has bought a mobile on 29/8/2010 from Reliance Digital Store at Shipra Mall, Ghaziabad, under 10% cash back offer vide invoice ref No C7095 #0041 dated[protected].

Cash back Claim Form No 3016790 (received from the Reliance Digital store) was sent to Reward Point, Mumbai (the agency suggested by Reliance Digital store, while purchasing the mobile set) through DTDC courier ref Z20519459 on 7/9/2010 after that I neither received the cash back amount nor any update on its status. It was assured to us that the cash back will come to us through courier within one from the date of documents sent to Reward Points

Till today we have not received the cheque for the Cash Back offer as promised by Reliance Digital store, while selling the mobile to us.

We did file a complaint on 11/10/2010 with Ms. Anupriya, Reliance Digital, Shipra Mall, Ghaziabad from where the Mobile set was purchased, but she told us to chase this up directly with Mumbai and refused to provide any contact numbers.

On conacting Reward Point on 11/10/2010 on phone no [protected], it was told to me that the claim has been rejected by the company as they received the form only on 16th Sep.

Therefore we are just informing you to file a complaint against Reliancedigital under the suitable section of Indian laws asking them to

1. send the claim to us without any further delay alongwith formal apology letter
2. not to cheat anyone with such type of schemes.

If need be I am able to provide the copies of the all the documents e.g. invoice, claim form DTDC courier receipt, Vouchers etc., that may be required from our side.

Thanks
Sumit Shukla

I bought a TATA Vertis AC on 17/4/2010. TIN no: [protected]. Since the first day the remote of the AC was not functioning properly. I tried calling up the service center thrice for this, yet there was no response from the store on this. After three months, I tried reaching to the customer service for AC servicing which also didnt happen after repeated calling.

I am highly dissapointed with the level of service provided by Reliance Digital.

Regards,
Iqbal Ahmed
Mob no: [protected]

I plead for the attention to the problem I am facing now for over a month because of the servicing I got done through Reliance for the Kent RO I purchased a year back from Reliance Mart at Faridabad.

I purchased this RO on Aug 21, 2009 & before the warranty period lapse we requested for servicing, at Reliance Mart at Faridabad. One Mr. Nirmal Singh, was sent (Now I have come to know that he is not on your panel as he can not get parts issued against his name). He serviced & fitted local candles. Post service, water from RO started giving unbearable smell. After many requests, Mr. Nirmal visited after few days & changed the candles again & again with the non genuine local ones. Problem did not get resolved. Later he told that membrane will be changed & after few days membrane was changed under warranty. But now I could observe moisture inside the cabin where filters are located. A week later, the adopter went off. It was changed after some days under warranty. By this time my RO had come out of warranty. A week later, the adopter which was changed also went off. I called up nirmal singh & reliance both but they intend to charge both for the adopter & checking the problem. My RO is lying with Nirmal Singh for more than one week. I have knocked all the doors. Got in touch with one Mr. Pankaj at Reliance Rescue as well but no solution.

Local candles, moisture inside the cabin, un-authorised person handling the RO or a faulty adopter - anything can be a reason for the adopter failure but why should I be made to pay for this. Therefore I request for the candle change from local ones to the Genuine Kent Candles ( for which whatever extra amount is due over Rs. 600 that I paid to Mr. Nirmal Singh for the local Candles, will be borne by me) & adopter be changed under warranty .

I made mistake of purchasing something from Reliance & will never do so in future but please forgive the mistake & help me with early resolution of the problem.

Naveen Chauhan
[protected]

hello..
i had purchased a samsung metro-5200 with cash back offer of amount(RS 500+RS 50) on 31aug 2010.
I mailed it along with all the other documents(as per requirements) to the given address. Today after more than a month, i called the toll free number-[protected] to inquire about the matter. To my surprise i got to know that my application has been rejected because everything was recieved except the claim form.
Now this is ridiculous. Why would i make such an effort to sent every required doc and not sent the most critical one. I know that i had sent the claim form. I feel cheated.

I had purchased a nokia-7210 mobile from reliance digital, koramangala 4th block, bangalore on 15 Aug 2010 (Invoice no.77). There was a cash back offer of Rs.400 on it. To avail the offer i had sent the required documents to Reward Port, Mumbai (B-901, Fairlink center, monginis lane, off new link road, andheri(w), mumbai) within the specified time limit through speed post(sp-pod : EK[protected]IN dated 17/08/2010). The claim form's terms and conditions clearly specifies that the cash back cheque will be sent within 4 weeks of receipt of the documents. but I havent received the cheque till today(Oct 4, 2010). Whenever i call them they tell me that the formalities have been completed and the cheque will reach me within 10 days. Please look into this matter and take action immediately.

Dear Sir,
I beg respectfully to state that, my name is Sumit Guha and my mail id is [protected]@gmail.com. I bought one digital camera (NIKON S3000 DIGI CAM) from Reliance Digital store locate on Bansdroni, kolkata. And there was a free gift(designer watch) with this product. That time the sales executive told me that, that time the free gift was not present. And he commited to me that the free gift i will get as soon as possible and he will ring me about this gift. And it was over 2 weeks and no reply I was getting from the Reliance Digital.

We choose Reliance Digital not only for their product, also we expect better service from their side which I was not getting from them.I don't know when they will make their "valuable" time for ring me for collect the gift.

Thanks and regards,
Sumit Guha
[protected]@gmail.com

this is regarding a refrigirator i had purchased from Reliance Digital. On 19th September 2010 ,I had made the required dealings payements of the refrigirator.However i was told that the refrigirator i had asked for was not presently available with them and that it would be delivered on the address maximum within 7 days. its has 4 days now that the same has not been delivered . the customer care personnel has been answering the calls since that past 4 days saying that it will be deliverd "tomorrow". However the tomorrow is getting delayed again and again.
We are facing a lot of problem at our residence without a fridge.
Reliance Digital is a big name and it should not
render to such shoddy treatment .

Re: reilance cash back

To: fiona dias <fiona.[protected]@gmail.com>


[protected][protected][protected][protected]

To,
TravelPort
i am not at all surprised by your reply.. cheaters like your company can not give a better answer.. when i purchased my mobile from reliance digital , they never told me to submit the details within 10 days... & due to bank holidays & weekends my details reached you only 1 day late.. it reached you on 26th aug. ( 19th was holiday for pateti & 24th for raksha bandhan) but i know you people just look where the customer makes a small mistake... & you get a chance to reject discount vouchers.

next time find some good & justified reasons to fool people. & for your kind information let me assure you i am going to take this matter to consumer awarness forum... cheaters like you need to be tought a leason.

from,
j k shah
nashik





[protected][protected][protected][protected]
From: fiona dias <fiona.[protected]@gmail.com>
To: [protected]@yahoo.co.in
Sent: Tue, 28 September, 2010 3:48:06 PM
Subject: reilance cash back


Dear Sir,



Greetings From !!



With reference to your Cash back voucher, we are sorry to inform you that since the doccuments were received after the last date of submmision (i.e.more then 10 days), unfortunately we will have to reject your voucher which will not be accepted again.



Thanks & Regards



Fiona Dias

I bought a geyser from reliance digital secunderabad , CG-company product..,with in one month the Sensor coils got burned and replaced them, with in two days again same problem observed , updated the complaint to the Crompton Graves.. ,again they changed the Sensor but after one month again same problem observed.... really this product is of 5-star rated for electric consumption...

I have opted malayalam regional pack(Rs.127.00 per month).Now iam not getting many channels like GEMINI,NICK,AXN,MTV,UTVworld,UTVbindas,andSTARWORLD etc.My coustomer ID NO is[protected].Kindy look in to this matter and do the needful so that i will get the above channels as iwas getting for about one year under this pack.

Thanking you

Dear Sir,

Please Help Me!

Yesterday i bought a desktop computer form Ambiance Mall shop. Shop name is Reliance digital. This shop owners advertise the branded company name Lenovo desktop computers available with the configuration H220 model no desktop, with 20 inch TFT, 3GB RAM, 520 GB hard disk + combo drive and canon printer also with this. If any one buying please visit ambiance mall shop. So i bought one. Then reached at home and desktop computer to start and check the configuration of system. And the system configuration is low after i contact to the dealer but he is not give me the detail.
So i register the complaint. Please Help me. I am frustrated.

Thanks & Regards
Sunil Yadav
[protected]

Reliance Digital Rd. no.12, Banjara hills, Hyderabad.
Reliance digital cheated the customers, they priced more than the original brands owned outlets. I purchased a laptop on blindly believing on them, Later I knew that, 4000 rupees more than the original branded shop's own outlet.
When i ask about this to them, they told its like that only.. bloody cheaters
Brand: CompaQ
Model: CQ-111TX
CompaQ people price is 36990
Where as Reliance MRP is : 40990


[protected]@gmail.com

Dear sir,

My big tv A/c No.[protected]. me recharge my big tv 20/3/10 for bronze package for half yearly but me received message your a/c recharge before 14/9/10. me talk to customer care on 13/9/10 but not sufficient answer.


this is not complete working 180 days.

and one other complaints regional package charge extra rs:5 for rest of India. or south me free why?