[Resolved]  Bluestar — Replacement of A/C Compressor

I have 4spilt A/C in our showroom of Bluestar company which are run for 4years, now we have cooling problem in 2A/C.We made a
complaint regarding that and Bluestar engineer visited our shop and also made a service report the no. is 285718, and the person visited
our shop his name is Mr.Punit kumar Singh.He mentioned in his report was Compressor defective and 50 MFD Capacitor peash
defective, dated 15/04/09.From that date till date we made atleast approx 50phone calls in Air Command where we purchased our
A/C and atleast 10 phone calls to Mr.Rathore in Bluestar company.Also we send a fax of this report to Mr.Rathore.We send mail also to Bluestar customer care several time. But still there is no result.
We have bill also and there is 5years warranty in Compressor.Please tell us what is the right way to
solve this problem.
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Aug 14, 2020
Complaint marked as Resolved 
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from where we bought our all AC name of that deelar CONCEPT ELECTRICAL DEHRADUN
rest all thing i wrote in my previous mail

PRADEEP KUMAR

M/s INFINITE WATER SOLUTIONS PVT LTD
DEHRADUN
First of Let me, we had one walk in cooler at Markan Ent at 73, Chandigarh installed 4 years back.

I placed indent for another Walk in Cooler 10*8*8 at my another firm B M Pharma Zirakpur purchased by paying in advance for Rs 2.25 lacs.The machine went out of order just with in three months and it was inform to your Area Manger Mr Rahul who got it mended however he raised a bill for Rs 7500/-which we objected as the machine is in the warranty period but he used remarks like "You are cheater" and threatened not to provide any service. His plea the damage is on account of Voltage. Our point is that we have used the best available stabilizer and voltage in Zirakpur has not exceeded 220 volts and we are living in India and conditions are not perfect thus either there should not be any warranty or company should stand its commitment.

Further, we placed an order for another walk-in-Cooler for Markan Enterprise Panchkula in the month of March end which was installed after three months i.e.July 09 .Ruchika, your agent is to receive Rs 17000/-installation charges but after repeated appointment Mr Balwinder the sales man did not turn up.

The most disturbing part is the person who installed this machine came to our office to inspect the machine, played havoc with the thermostat and the temperature now started fluctuating between 15 degree and above thus the life saving vaccines(temp req 2-8) worth Rs 30 Lacks to a pass where it can become ineffective.The complaint to your chandigarh manager Mr Rahul went unheard.What a perfessional Manager.

1.My objection is your loyal customer who did spend Rs 4.50 lacs are called cheaters by your manager Mr Rahul.(massage intact in my mobile)

2. Your manager is exploiting by stating that they would not service the machines.

3. Your manager in the company of Ruchiks, Chandigarh has put a fault deliberately in the machine particularly when I was not available.

I would request you to look into the matter and the first task is Put the Panchkulla Machine is in order.
We expect you would act as a responsible organization.
Thanks
B B Markan
[protected]
t
First of Let me inform you, we had one walk in cooler at m/s Markan at 73, Chandigarh installed 4 years back.
I placed indent for another Walk in Cooler 10*8*8 for my firm B M Pharma Zirakpur purchased by paying in advance for Rs 2.25 lacs. The machine went out of order just with in three months and it was informed to your Area Manger Mr Rahul who got it mended however he raised a bill for Rs 7500/-which we did not pay as the machine is in the warranty period but he used remarks like "You are cheater" and we would not provide any service. His plea the damage is on account of Voltage. Our point is that we have used the best available stabilizer and voltage in Zirakpur has not exceeded 220 volts and we are living in India and conditions are not perfect thus either there should not be any warranty or company should stand its commitment.
Further, we placed indent for Markan Enterprise Panchkula which was installed after three months. Ruchika, your agent is to receive Rs 17000/-installation charges but after repeated reminder Mr Balwinder the sales man did not turn up. The most disturbing part is that a person who installed this machine came to our office to inspect the machine, played havoc with the thermostat and the temperature showing fluctuating between 15 degree and above thus the life saving vaccines (temp required 2-8) worth Rs 30 Lacks to a pass where it can become ineffective.
My objection is your loyal customers who did spend Rs 4.50lacs are called cheaters by your manager Mr Rahul.
2. Your manager is exploiting by stating that they would not service the machines
3. Your manager in the company of Ruchiks, Chandigarh has put a fault in the machine deliberately when I was not available.
I would request you to look into the matter and the first task is Put the Panchkulla Machine is in order. We expect your reply and mending of Panchkula immediately otherwise the loss incurred on this account would be entirely your responsibility.
Thanks
B B Markan
[protected] First of Let me inform you, we had one walk in cooler at m/s Markan at 73, Chandigarh installed 4 years back.
I placed indent for another Walk in Cooler 10*8*8 for my firm B M Pharma Zirakpur purchased by paying in advance for Rs 2.25 lacs. The machine went out of order just with in three months and it was informed to your Area Manger Mr Rahul who got it mended however he raised a bill for Rs 7500/-which we did not pay as the machine is in the warranty period but he used remarks like "You are cheater" and we would not provide any service. His plea the damage is on account of Voltage. Our point is that we have used the best available stabilizer and voltage in Zirakpur has not exceeded 220 volts and we are living in India and conditions are not perfect thus either there should not be any warranty or company should stand its commitment.
Further, we placed indent for Markan Enterprise Panchkula which was installed after three months. Ruchika, your agent is to receive Rs 17000/-installation charges but after repeated reminder Mr Balwinder the sales man did not turn up. The most disturbing part is that a person who installed this machine came to our office to inspect the machine, played havoc with the thermostat and the temperature showing fluctuating between 15 degree and above thus the life saving vaccines (temp required 2-8) worth Rs 30 Lacks to a pass where it can become ineffective.
My objection is your loyal customers who did spend Rs 4.50lacs are called cheaters by your manager Mr Rahul.
2. Your manager is exploiting by stating that they would not service the machines
3. Your manager in the company of Ruchiks, Chandigarh has put a fault in the machine deliberately when I was not available.
I would request you to look into the matter and the first task is Put the Panchkulla Machine is in order. We expect your reply and mending of Panchkula immediately otherwise the loss incurred on this account would be entirely your responsibility.
Thanks
B B Markan
[protected]
23/72009




The managing director
Blue Star India,
Dear Sir,
I am extremely sorry to write you, your company has no value for the customers. Even after 24 hrs, your company did not care to find out or to deplore the activity of your manager Mr Rahul, who has a hand in glove with the dealer M/s Ruchiks Sector 40, Chandigarh, under whose guidance the engineer came to inspect the unit but locked the microprocessor at a degree of 20 centigrade with the intention to put us a loss of Rs 30 lacks by way making the vaccines ineffective. In the process he, even you forgot the vaccines are meant for serious patients which can include your or our near ones also. However as a conscious and responsible businessman professional, we did transfer the entire vaccines to our units and the expenditure incurred to do so is Rs 6000/- which we have debited to BLUE STAR. Your manager threatens us not to provide any service during warranty period. In response to this I don’t want to avail any service from your company and decide not to purchase any of your products.
Thanking you,
B B Markan
Copy –Consumer complaint cell
Copy-Chemist Association Punjab/Haryana
Copy – To all members of Ware House Association.—please note the company through their representatives are quoting high price which is negotiable. Genereraly representatives advice the customer to purchase against C forms which is totally illegal. This company’s ploy is to make more profit. Please note, company has supplied me Walk-in-Cooler (Size 10X8X8) at a cost of Rs 2.25 lacks which includes VAT of 12.5% and installation charges. Before signing the agreement, Kindly go through their terms and condition carefully as this company generally rejects claim for one reason or the other. Those who have paid higher price may please contact me so that we take up the issue with the management. Under no circumstances, you should purchase against C Forms as you have not procured C Form to sell their machines.
Thanks
B B Markan
Gen Sec C&S Assosiation
Zirakpur
Mr Beni (Patna) & MrAjay (Jammu)—please educate your units not to purchase against C Forms as it illegal.
C&S Patna
25/07/2009



23/72009




The managing director
Blue Star India,
Dear Sir,
I am extremely sorry to write you, your company has no value for the customers. Even after 24 hrs, your company did not care to find out or deplore the activity of your manager Mr Rahul, who has a hand in glove with the dealer M/s Ruchiks Sector 40, Chandigarh, under whose guidance the engineer came to inspect the unit but locked the microprocessor at a degree of 20 centigrade with the intention to put us a loss of Rs 30 lacks by way making the vaccines ineffective. In the process, he, even you forgot the vaccines are meant for serious patients which can include your or our near ones also. However as a conscious and responsible business professional, we did transfer the entire vaccines to our units and the expenditure incurred to do so is Rs 6000/- which we have debited to BLUE STAR.
Your manager threatens us not to provide any service during warranty period. In response to this I don’t want to avail any service from your company.
Thanking you,
B B Markan
Copy –Consumer complaint cell
Copy-Chemist Association Punjab/Haryana
Copy – To all members of Ware House Association.—please note the company through their representatives are quoting high price which is negotiable. Genereraly representative advice the customer to purchase against C forms which is totally illegal. This company’s ploy is to make more profit. Please note, company has supplied me Walk-in-Cooler (Size 10X8X8) at a cost of Rs 2.25 lacks which includes VAT of 12.5% and installation charges. Before signing the agreement, Kindly go through their terms and condition carefully as this company generally rejects claim for one reason or the other. Those who have paid higher price may please contact me. Under no circumstances, you should purchase against C Forms as you have not procured C Form to sell their machines.
Thanks
B B Markan
Gen Sec C&S Assosiation
Zirakpur/Chandigarh/Panchkula
Mr Beni (Patna) & MrAjay (Jammu) Mr Sethi(Delhi) Mr Kuldep (Gaziabad)
—please educate your units not to purchase against C Forms as it illegal.
C&S Patna
25/07/2009

capacitors — cmpressor replacement

compliant no S9C92306531 WE HAVE COMPLAINT GIVEN FOR PAST 3 WEEKS NO RESPONCE FROM LG COMPANY, PLEASE BE RESPONCE IMMEDIATLY
Dear Sir

we are having Blue Star A/c units model nos A/C Blue star model DSA 661CSO this a/c compressor spoil please send us the best price for this a/c compressor .
PARTS NO ZR.72KGTFD 522 COMPRESSOR QTY- 02 pic
PARTS NO 3 HP LRA - 75 MAX SINGLE PHASE PREVENTER QTY-02 pic

Thanks and regards
pattar
Dear Sir

we are having Blue Star A/c units model nos A/C Blue star model DSA 661CSO this a/c compressor spoil please send us the best price for this a/c compressor .
PARTS NO ZR.72KGTFD 522 COMPRESSOR QTY- 02 pic
PARTS NO 3 HP LRA - 75 MAX SINGLE PHASE PREVENTER QTY-02 pic

Thanks and regards
pattar
Dear Sir

we are having Blue Star A/c units model nos A/C Blue star model DSA 661CSO this a/c compressor spoil please send us the best price for this a/c compressor .
PARTS NO ZR.72KGTFD 522 COMPRESSOR QTY- 02 pic
PARTS NO 3 HP LRA - 75 MAX SINGLE PHASE PREVENTER QTY-02 pic

Thanks and regards
pattar

Bluestar — Product not delivered

I bought a Bluestar 1.5 ton AC couple of days back. It was supposed to be delivered yesterday. Then they said it would be delivered today; i was confirmed it would be delivered and then I left from office early seeking the delivery.
I have been waiting for a long time now and when i try calling they simply either cut the call or dont pick it up at all.

I bought it from Chroma, Mega mall, Gurgaon.

Kindly do the needful asap.

Aseem Juneja
#509, sector 15, phase 1,
Gurgaon

BLUE STAR AC COMPRESSOR — COMPRESSOR FAILED

we require the dealers no. AT GUJARAT to purchase the Bluestar AC Compressor Model No.CRN5-0500-TFD-522 COPELAND RECIPROCATING. ON URGENT BASIS

Blue Star Ltd. — Window A/c replace

I have purchased one Blue Star window A/C of 1.5 TR from Bharat Refrigeration after one month I have faced the problem of not efficiently the cooling so I logged a complaint to dealer (MS Bharat Refrigeration ) and after two days one technician has come and checked and found compressor got faulty . He removed the compressor and send for replacing but after long time back (3 Months) received the same in October 2010, as you now this period is not for using the AC . so I have started the A/c in the month of April 2011 but it was not effective so I logged again a complaint to the dealer. After one Week technician has come and checked the same and found gas leakage in the suction line . so he repaired the line and recharged the gas. but after two days Ac was not effective. so I again logged a complaint to dealer , he sent a technician after one week. and he repaired the line and recharged the gas. same day compressor got trip many time. so I again called to dealer, So now finally I want replace the A/c and after this mail to Mr. Abhishek (RAC Manager Blue Star Ltd.) and call to him but now he did not pick up the phone. I am very frustrated please help me. I am not ever to use the product again as it is under brake down for the 11 months of near by a year

Best regards


Ramesh Kumar

Cell No. [protected]

E -Mail [protected]@rediffmail.com

Bluestar — inadequate services

i purchased bluestar ac from carewell enterprises in jul 2011 . in apr 2012 i asked for the free servicing . am still waiting after numerous calls to dealer . request bluestar to take strict action against the dealer
Hello Sir
with regards i wish to inform you that i have 4 windows ac and 2 splits of bluestar
last year one window ac compressor was gonna be work less and i claimed for it and dealer replaced it at of total cost 1500rs including coolent gas and now at about 15 days before another window ac compressor is going for claim and on 21 st may2013 compressor claimed but now they forced me for demanding 2200 rs and give alots of misguidings by their agents now they refused to give me the only compressor without coolant and misbehave also they change their vocal tone as they know i am the old consumer...
at transport cost 400rs as they told me in the starting and now refused
i very unsatisfied by bluestar and swich off from this day by day

Rishab Goyal
[protected]

PCB BOARD COMPLAINT

Bluestar 1 ton 3 star split a/c model 3HW12JAI PCB BOARD problem. unit is not running. cool inticator on. but swing motor, indoor fan not running.
I Purchased 1.5TR Split A/C Blue star make, and I was got damaged compressor, this was found during the installation of the unit, I requested them for the replacement, from where I purchased(Snap deal), and they told me to send the damaged one to their office, to send me new one, I just surprised the way they given the shock saying that, they don't have the spare, though they cant replace the new one, and I just want to know how can I go about this.

Regards
Venugopal B

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