[Resolved] BSNL — ACTIVATION O[censored]NWANTED SERVICES WITHOUT ANY CONSULTATION

nehanitukumari

from Bengaluru, Karnataka

Address:

Sundargarh, Odisha

I am using NOKIA1110, well known for not having facility to use wallpaper. but from last two days i.e. from date 13.05.2013 to 14.05.2013 i'm getting a message by 54334 written in that "Dear user, thank you for downloading wallpaper!!! you have been charged Rs.5 for this download!!!"(on14.05.2013, at 18:02:17 from 54334) . and these downloads they shows at time when mobile is not in use.after calling to customer care number 1503, response comes for waiting. they gave option (electronic voice) that their member call back. i opted three times for this option, but they didnt called. my number is charged with rs.5 each day for hiring no facility. today dated 15.05.2013, i called customer service number 1503, they kept waiting for 1hour by saying for 28minutes only and they disconnected the call automatically without any talk. now a days customer care services 1503 are much more busy, and rarely offers services to their customer after making them wait for 1hour. hope i'll get some positive response from indian consumer complaint forum.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

o v misar

from Bengaluru, Karnataka

BSNL — unwanted services

Rs. 28/- deducted every month without asking by me to provide me caller tunein my mobil no. [protected]. please stop all these type of servies.

ancha29

from Pune, Maharashtra

BSNL — Unwanted services and calls

Every month some video bar service is activated on my no. [protected] and my balance is deducted , i want all such unwanted services to deactivate and resume my balance

S D SHARMA

from Jaipur, Rajasthan

BSNL — ACTIVATION OF UNWANTED SERVICES

My mobile no is [protected] and I have not requested for any of the extra services of BSNL but they are deducting Rs 30 every month. Inspite of my several requests to customercare they are not responding.Kindly help me.

Gurunath123

from Bengaluru, Karnataka

We are also facing the same problem from past couple of days. It is very frustrating. The facility of online complaint is also not available.This kind of disservice is not available in any other service providers. If the same thing continues, we won't be surprised if the BSNL will shuts down as all the customers will opt for other service providers by using the option of number portability.