Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I took a brand new prepaid connection for my iPad on 7-11-12 by paying Rs. 100. Rs.30 for SIM Card & Rs. 70 for the FRC. The mobile number is [protected]. I took it from the Telephone Exchange in Aligarh. The problem with the SIM is that, I unable to recharge it. i called customer care but they are not responding properly. The BSNL office executive was supposed to topup with the FRC. Since then, the customer care & the BSNL office executives are unable to resolve my issue. I'm calling them again & again and nobody is picking up the call.

I found BSNL services below the satisfactory level. Totally disappointing.

My BSNL mobile no. is [protected], my email id. is [protected]@gmail.com,
kindly unsubscribe for the unauthorized deductions and SMS services provided, from
http://wap.indiatimes.com/follobsnldea.aspx

The unsubscribe option has been sent to my mobile, asking me to click the above
mentioned link, which I couldn't made from my mobile.

Kindly send the unsubscribe option to my above mentioned email id. to click the
same to unsubscribe.

Once again I am requesting you to do the needful, to unsubscribe, and stop deducting
the charges for the service, which I have not opted.

Kindly do the needful.

With thanks and regards/
ANIL KUMAR

My balance is deducted on regular basis .Rs 150 is deducted on regular basis.Customer care always say that service is activated, but i had never activated any service.But no respond receive from bsnl customer care.
Mobile No.-[protected]
Complaint No-J14UE303540(registered on 14 October 2012)
J25ue305556(registered on 25 October 2012)
but no action is made.
So please help me in this matter.So that my balance of Rs 150 can be refunded.
Thank you.

I BOUGHT A BSNL 2G SIM AND CONVERT IT INTO 3G AT RS 180 AND THEN I RECHARGED IT WITH RS 225 FOR 3G INTERNET BALANCE BUT WHEN I CONNECT IT FOR USING NET OR DOWNLOAD SOMETHING ,THE SPEED OF THE NET THAT BSNL PROVIDE IS 2G SPEED BUT ANOTHER SIM OF BSNL PROVIDE BETTER SPEED , AND WHEN I CALL TO COSTUMER CARE IT SAYS THAT MY PROBLEM WILL RESOLVE SHORTLY I WAIT IT FOR FEW MONTH FOR THAT MY PROBLEM WILL RESOLVE SHORTLY BUT NOT MY PROBLEM WILL NOT RESOLVE PLEASE HELP ME FOR GETTING ME THE PROPER SPEED OF 3G
MY MOBILE NO IS [protected]

from bsnl number [protected], on 16th november 2012,rs 20 was deducted from the balance on account of Easy Vault service. A sms came and the balance was deducted. No previous registration was done for such service. A complaint was lodged at the customer care service of BSNL, they had assured of an immediate act within 24 hours, but no action has been taken. they had given a docket number of the complaint. it is K16CD300749. I would request for a stern action against such sleazy and illegal process of BSNL. Hoping for a quick action from your side. Thank You.

I Rajesh Sharma had lost my BSNL Sim card No ([protected]) . so please block my Sim card immidiataly . thanks

Dear sir,

My telephone instrument of BSNL WLL is installed in 1999 the no. of telephone is[protected] It is very old instrument iits key pad and battery is not working I request to BSNL STAFF to replace the same so many time but BSNL staff not listen for the same the instument locaton is arural area except it there is no mean of communication to my family because they do not use other mode of communication so i humbly request to all concern take necessary action

Hello sir,
I'm having BSNL Broadband connection at my home. Before I used to have a low speed plan of RS. 500/pm but it was not sufficient for me because I run my own website and I need a lot of data usage everyday. So, I decided to change my paln to RS. 2150/pm and the speed which was promised was about 1mbps but I don't even get 100kbps speed while downloading. When contacting to the BSNL Exchange officers, they just speak too rudely and gives no response to my problem. My money is getting totally wasted since last two months. Please solve my problem asap and all I need is my Broadband speed to rise-up to required speed as per my paln i.e 1mbps!

I hope to get a quick response from here.

Thank you
Shyam Pareek
Mob. [protected]

Dear Sir,

This is Naresh

Iam getting New BSNL Connection on[protected] but still we did not get Daily i am asking to BSNL Office Persons they said

TOMMOROW
TOMMOROW
TOMMOROW
TOMMOROW

17-11-12

AND I ASKED TO HIM please refund my money at least but they did not give back....Please don Needful

Hi,

I had applied for a BSNL broadband connection on 23rd August, 2011 for home purpose in Electronic city, Bangalore.
I did not get a connection till now(16 nov, 2012 - Present day). It has already passed 14 months from the date of my application.

Despite my continuous struggle with the JTO in the BSNL office, I couldnot succeed. They keep on saying within 2 months we will provide the connection and passed the time.

Please suggest what I can do to get the connection as soon as possible. Or can you take any action against this for the delay.

Thanks.

To,
Public Grievance Officer / Ministry of Communication,
Bharat Sanchar Nigam Limited,
Ahmedabad
date.16.10.2012

Subject: Regarding Broadband complaint(Landline Ph.No.[protected]


Respected Sir / Madam,

I am writing this letter to inform you about the most worst customer care services provided by BSNL.My landline no.[protected].& having A BROAD BAND COMBO PLAN Since last more than three years. when I am trying to use it now the network signal is not pick up. Numbers of omplaints made on land line as well as on telephonic talking to Telephone exchange Naroda, ahmedabad and Manager Kakaria, Ahmedabad, to the officer who attending the complaints. But no positive response are made by them so far. Even no body attended the complains. We also made complain regarding not proper working modem which is very old one after making repeated request to replace it. The officers making excuses but not handelled the complain. we also made complain on Online almost one month back.

I am very sorry to bring this to your notice. Hope atleast this time proper action will be taken.

Thanks & Regards,
g.d.khara

Sir,
I recharged my mobile for Rs.220/- on 15.11.2012 (11.20 AM). It is not sucessful I received a messahe from BSNL as follows : Sales transaction for Mobile Number [protected] could not be processed please contact customer care for further assisatnce in the matter. Ref.No.[protected]
Sender : BT-CTOPUP:
Now I am requesting U pl.do the needful at the earliest

Regards
Venkataiah
[protected]

I would like to file a complaint against Bharat sanjar Nigam Ltd(BSNL), Kerala circle for non reactivation of my mobile number -[protected] and [protected] wich is an add-on connection of first number.

BSNL deactivated my out going facility due to non payment of the bill on 9th Nov 2012. I made the payment on 12/11/2012 at around 1.30PM at BSNL counter at North paravur,by cash. The Bill No: ENKPRU[protected] and Invoice number is[protected]. Since I found that my Add-on connection is not activated even after 24 hrs of time, I approached the counter at N Paravur. They done some changes in computer and told me that it will be activated soon. Meantime I lodged a complaint in BSNL customer service about non activation on 13 Nov 2012. the complaint number is K13KL390165. The parent number , in the mean time , got activated but the add-on not.

Even now, after more than 48 hours of time, my Add-on is not activated. I tried to contact the customer care of BSNL once again (dialing [protected]) and tried to talk to a customer service representative. But the voice dialler is not directing me properly. When I tried the option '9' and then '2', it it was repeating the same menu.

I am desparately making this complaint because there is no one in that organisation who take care of my problem. More over , the customer service executive from BSNL was not behaving softly and trying to ask a lot of meaning less questions on bill details for the sake of verifying my identity ,where they would have tried to verify it by lot of other means. The motto was It was merely a harrasment rather than giving solution.

I kindly request you to take my complaint into account for

1.Delay in activation
2Bad experience with customer service executive on line.



Thank you

Dear Sir,
In Chakdaha of Nadia District, we are getting BSNL Broadband service around 20 days in a month. Balance days we are unable to connect internet. In this days which is horrible. In Nadia District we don't having 3G network so anybody can imagine how are we living. Exchange people including SDE is not coming to the exchange 50% day. Pls. do something immediately as we, people of Chakdaha disconnected from internet from last 5 days.

Dear Sir/Madam,

My name is Patel Laxmanbhai Raichandbhai, I am a regular customer of BSNL. From few days ago my land-line has stopped working and if starts working, it works for few hours only. When we complained about it in our BSNL telephone exchange (Chandlodiya) office they told that we will clarify the problem and we will resolve it. Two time I had complained about this but problem is not yet resolved, third time when I asked them to give answer in writing they gave me my complaint no.:- [protected] and they registered that complain on that when I asked for it that date was 06/11/2012. Till date not a single person has been seen around my home to check the foalt & no answer is being coming from their side. I request you that please as soon as possible try to resolve my problem as you can.

Yours Faithful
Patel Laxmanbhai Raichandbhai

Dear Sir/ Madam

This is to report about the cheating done by BSNL team. On my mobile no. [protected], BSNL has activated a service named MANTRA THERAPY from no. 56566 and on 6th of Nov'2012 and deducted a balance of Rs. 5. I have immediately discussed the matter with customer care centre of BSNL. The executive told me that the service has been deactivated but the balance shall be refunded after 24-48 hours. The docket no. for the complaint is K06HP301979. Inspite of service deactivation, I have again received the service renewal message.
Next day I have received another message from[protected] for FAMEONGAME service activation and balance of Rs. 5 deducted. it was again without my permission.For its complaint in customer care, the docket no. in K08HP300664. Again I was told that balance will be refunded within 48 hrs. Till now there is no solution, no balance refund.


Please help in the matter because maximum service provider companies are activating the different services without customer's permission and deducting the huge amount of balance.

Dear Sir/Madam.
I am BSNl customer having the connection On Name of Mohal Manjit Singh(grandfather) ,connection Number[protected],,Village-Charrian,,P.o-Singh Bhagwanpura,,District-Ropar,Punjab..I am having Bsnl Broadband 625 unlimited combo plan from last 2 years..Here i am supposed to get downloading speed upto 512 kbps and 256 kbps after 4 gb of data consumption but i am getting only 60 kbps and 30 kbps after 4 gb....I alreay have submiited complaint about this through customer care executive but there is no response from that side..
So i am requesting you to please solve my issue ...
Thanking You.
yours sincerely,
Harmanjot Singh/Gurinder Singh..
Contact No.-[protected]

sir, am a old customer of your network assigned by the number [protected] . Sir i recharged my number by the sum of Rs.100 on 10/nov/2012 at 11:00AM. After 2 hour i received a message conveing that i have been suscribed to BSNL VCS service where as nothing such type of request was sent by me for the subscription of the service.

I called to the customer care executive 3 times, they cancelled my service but havnt refunded my money. I lodged a complain against unnecessary deduction of money and subscription of service by the complain docket number K10UE304759.

Sir, kindly consider my problem so that i can have a great service.
I hope you will consider my problem and resolve it as early as possible.

Thanking you,
sir

Details:

Name: Anish kumar singh
Phone No.:[protected]
Docket no.: K10UE304759

Refund of wrongly charged services.
I am a user of your BSNL pre paid mobile service. My BSNL Pre Paid No is [protected]. Recently 01/11/12 I got a message that is " Thank you for Subscribing ZOOM Rs 10/- PER DAY Pack. For that mesg I made a call to BSNL call center and complaint no.given K01UP302153. my pack has deactivated but still deducted amount not REFUNDED.Again on 09/1/12 message from 56566 came and Rs. 5/- deducted for purchasinga video. Again i complaint and complaint no. K09UP301701 given but deducted amount not REFUNDED. I want to know that without activating from my side how can this service has been activated and how the balance has been deducted. kindly do the needful for refund of my hard money as soon as possible and stop these fake sms.

I was using BSNL prepaid number [protected] from past two years. Due to some reason I was not able to use it for some days and when I checked it by dialing *123# it showing that account is inactive kindly refill it and showing balance after it.
I tried 34 special recharge but unsuccessful.
Kindly suggest a way to reactivate it.

Anubhav Singh
BSNL Number : [protected]

Contact Number : [protected]