[Resolved]  BSNL — Balance deduction by service activation without customer's permission

Address:

Hamirpur, Himachal Pradesh

Dear Sir/ Madam

This is to report about the cheating done by BSNL team. On my mobile no. [protected], BSNL has activated a service named MANTRA THERAPY from no. 56566 and on 6th of Nov'2012 and deducted a balance of Rs. 5. I have immediately discussed the matter with customer care centre of BSNL. The executive told me that the service has been deactivated but the balance shall be refunded after 24-48 hours. The docket no. for the complaint is K06HP301979. Inspite of service deactivation, I have again received the service renewal message.
Next day I have received another message from[protected] for FAMEONGAME service activation and balance of Rs. 5 deducted. it was again without my permission.For its complaint in customer care, the docket no. in K08HP300664. Again I was told that balance will be refunded within 48 hrs. Till now there is no solution, no balance refund.


Please help in the matter because maximum service provider companies are activating the different services without customer's permission and deducting the huge amount of balance.