[Resolved]  BSNL — Call get charged for Rs.40 for 20 Seconds

Address:

Bangalore, Karnataka

Dear Team,

I am Raju, I like to share my worst feedback about BSNL telecommunication.

1) Yesterday (1-Feb-2012) night around 7:56 PM I got missed call from [protected] this number.

2 ) I was called at 7:57 PM on 1st Feb 2012 for the same number [protected].

3) When I was called that number call get attended from there end but nobody talked and I disconnected the call.

4) The call conversation only 20 seconds but when I was checked my balance Rs.40 gets deducted from my account.

5) Then I was called for customer care and logged compliant on the same day.
Docket number KT[protected] and Service request has been closed without any call back.

6) Service request closed stating that “Dear Subscribe, Please do not call back any missed call without +91prefix.other wise you will be charged at ISD rate and BSNL will not be responsible for the amount deducted”.

Need clarification below quires.

1) I want to know in which Country (ISD) call get charged for Rs.40 for 20 Seconds.
2) How the call gets connected without Prefix the ISD code?
3) How the SR has been closed without calling the customer

Name: Raju
Mobile number: [protected]
Alternate contact number : [protected]
Complient No : KT[protected]