[Resolved]  BSNL, Bangalore — yet to get BSNL Broadband after 6 months

I am staying in Doddanekkundi Village, near to Marathhahali outer ring road. I opted for a BSNL broadband connection because in my place Airtel connection is not available. So I applied for a BSNL broadband connection on March 30th 2008.
I didn’t get any information about my connection from BSNL after 15 days passed. So I consulted with some of my local friends and they suggested me to go to KRPuram exchange to enquiry about this.
On my first visit to KRPuram exchange (Doddanekkundi belongs to this exchange) the officer in charge of Doddanekkundi told me that all the lines in Doddanekkundi are exhausted and you have to wait for at least 3 months for getting the land line connection. The reason is current Doddanekkundi exchange is having capacity of 900 lines only and we have given al most all the connections. He told they will update this exchange to 1500 lines with in the next 3 months and then only they will start giving the new connections. The very same problem is also for giving the new broadband connection.
So I waited for 3 months and then in the month of June again I went to the KRPuram exchange. This time I got a reply that due to some political reasons we are not able to setup our exchange in Doddanekkundi village and no updation has happened during last 3 months. But few guys have surrendered their connection (because of airport shifting some guys shifted out of Doddanekkundi) and you just approach our lineman there in your place and if possible he will give you a connection. I came to my place Doddanekkundi village and able to catch that guy after 3 days of hard tries. Finally I convinced the line man any way (way I don’t want to mention here, sel[censored]nderstandable) and got the landline connection on 30th June. This Doddanekkundi exchange is horrible and will go out each time after a power cut. The UPS will go down and will never come up again if the power cut duration is more than 2-3 hours. (Ex: From yesterday morning it is down till today morning 7th Aug-2008). This UPS will come again after BSNL persons will visit this Doddanekkundi exchange room and do some manual work on that UPS. I am seeing this exchange is lying dead around 20 days in a month.

My misery not ends here. I am yet to get the broadband connection. I am still going to KRPuram exchange (last time visited- 4th time, this Saturday – 5th August, 2008) for getting the broadband connection. They are telling many guys are in queue to get the broadband connection from your place and you will get once your serial comes. I asked them to tell me my serial number but they are refusing to give that.

So my friends before applying for a BSNL broadband connection please go to a cardiac doctor and check your heart. You need to have a big heart for going through the BSNL trauma. If you have any enemy to take revenge tell him to go for a BSNL connection.

I’m lucky that I have got married before the new BSNL broadband add, which is now a days frequently one can watch in all the TV channel, where their ambassador Ms. Pretty Zeinta is canceling her groom for not having a BSNL connection.
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Aug 13, 2020
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BSNL Bangalore — No Broadband connection after 6months

I had applied for BSNL Broadband connection 6 months Back. After roaming to thier office several times, they generated a work order on 18th August 2007. Till today, no signs of getting the connection. My telephone number is 28533941.

I have been following up with these people every month. Nobody is giving proper response. All the requests and complaints have never been answered properly
Madhusudhan,

It will be wise i[censored] call [protected] and ask them to cancel your application... The reason I'm telling you this is coz even i[censored] get the connection, you wouldn't believe what kind of harrasement awaits u... I'm in the process of disconnecting my line too out of frustration.

The problem is, everytime there is going to be a problem (which BSNL is known for), u will never ever be able to get across to the person who can sort it out.. The Call center people carry an attitude which is unique only to BSNL. and the field staff will be busy cribbing about thier jobs and thier company..

Its hellish let me tell u to be a customer to BSNL. I strongely advice u pick some private connection at a premium.

regards
I totally agree with the advice. I am also suffering from the same problem. Despite repeated request to provide a modem with USB port nothing is being done.I have been paying rental without using data one service for the last three months. Even disconnection is a big hastle.Finally I have decided to just throw away the modem and get an other conncetion.
No Broadband connection after 4 months

I had applied for BSNL Broadband connection 4 months Back. After roaming to BSNL office several times, there is no progress. Till today, no signs of getting the connection. My telephone number is 28533196 and mobile no is [protected].

I have been following up with these people every month. Nobody is giving proper response. All the requests and complaints have never been answered properly
I agree with you. Doddanekkundi is a horrible area. No Airtel, no asphalted roads, no good people around, everything horrible. Let me tell you my story - I had applied for BSNL broadband in June 2008 and today is March 05th, 2009. I havent got it yet...That explains! So my dear frend give up on BSNL and get a TATA WIMAX. Its good where I live (Krishna reddy layout). I had no option than to go with TATA WIMAXX. Earleir we had billions problems with it, now we are fine. Contact me if you need more info
Even I stay in Doddanekkundi village. The BSNL service is the most pathetic service in this part of the world. I have taken broadband connection after lot of begging.

These people never care about their job. Even the complaints regarding the Broadband are never attended. The cases are closed without taking any action.

I personally wrote several complaints to Area manager, GM and even PGM of BSNL for that matter.

But BSNL never cares. The moment I see aitel or some private player comes here. i will disconnect BSNL and switch-over

These buggers are so careless. I am also frustrated even after getting broadband connections
Hi,
I completely agree with the concern raised by dear friends above. Me too, staying in the same area.. and applied for broadband connection in May2008. After frequent visit to K R Puram exchange I got the land line at the end of Nov2008.. From that time almost every weekend I am visiting K R Puram exchange for broadband connection and getting some stupid answers. and paying the phone bill regularly, even if that phone is not of my use. from last 10-12 days my phone is completely dead. I logged complaint 3 time for the same, but no one cares to rectify it. So, finally i have decided to disconnect the line.
personal experience: BSNL is completely hopeless.. never ever go for it. better opt for any alternative which is held privately..at least they care about your issues.
Hello,
Am staying in Doddanekkundi village as well. I applied for a BSNL broadband connection as rest of the providers like Airtel, Act etc, did not have the feasibility in this area. It has been 2 weeks since the representative Mr.Sunil took the registration and the connection has not yet been provided. I called up the customer care and they redirected me to KR Puram exchange office, I then called up KR Puram exchange office to check on the status of my new connection but one lady from that office said "You can call up doddanekundi office itself at[protected] and talk to a person called Geetha. For the past 3 hrs am calling that number and no one is picking up.

My friends adviced me not to go for BSNL as their customer service is damn poor. But the BSNL representative said it is better now and every problem will be addressed immediately and now am facing the rath of not listening to my friends advice !

No idea when is my connection going to come.

Can anyone please help me with the contact person in Dodda nekkundi village whom I can approach for my problem ?

Thanks in advance !

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