Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir, since 4/5 days i am receiving extremly abusing calls from unknown call i.e may be from i-net computer. When i asked to my local bsnl authority to give the detail of the caller(place and name and adress) they simply refused to give and say go to police. As i am a customer of the bsnl, they are suppose to give the detailsof the customer or they should not pass such massage to me. Kindly advise what shall i do?

I am staying in Doddanekkundi Village, near to Marathhahali outer ring road. I opted for a BSNL broadband connection because in my place Airtel connection is not available. So I applied for a BSNL broadband connection on March 30th 2008.
I didn’t get any information about my connection from BSNL after 15 days passed. So I consulted with some of my local friends and they suggested me to go to KRPuram exchange to enquiry about this.
On my first visit to KRPuram exchange (Doddanekkundi belongs to this exchange) the officer in charge of Doddanekkundi told me that all the lines in Doddanekkundi are exhausted and you have to wait for at least 3 months for getting the land line connection. The reason is current Doddanekkundi exchange is having capacity of 900 lines only and we have given al most all the connections. He told they will update this exchange to 1500 lines with in the next 3 months and then only they will start giving the new connections. The very same problem is also for giving the new broadband connection.
So I waited for 3 months and then in the month of June again I went to the KRPuram exchange. This time I got a reply that due to some political reasons we are not able to setup our exchange in Doddanekkundi village and no updation has happened during last 3 months. But few guys have surrendered their connection (because of airport shifting some guys shifted out of Doddanekkundi) and you just approach our lineman there in your place and if possible he will give you a connection. I came to my place Doddanekkundi village and able to catch that guy after 3 days of hard tries. Finally I convinced the line man any way (way I don’t want to mention here, sel[censored]nderstandable) and got the landline connection on 30th June. This Doddanekkundi exchange is horrible and will go out each time after a power cut. The UPS will go down and will never come up again if the power cut duration is more than 2-3 hours. (Ex: From yesterday morning it is down till today morning 7th Aug-2008). This UPS will come again after BSNL persons will visit this Doddanekkundi exchange room and do some manual work on that UPS. I am seeing this exchange is lying dead around 20 days in a month.

My misery not ends here. I am yet to get the broadband connection. I am still going to KRPuram exchange (last time visited- 4th time, this Saturday – 5th August, 2008) for getting the broadband connection. They are telling many guys are in queue to get the broadband connection from your place and you will get once your serial comes. I asked them to tell me my serial number but they are refusing to give that.

So my friends before applying for a BSNL broadband connection please go to a cardiac doctor and check your heart. You need to have a big heart for going through the BSNL trauma. If you have any enemy to take revenge tell him to go for a BSNL connection.

I’m lucky that I have got married before the new BSNL broadband add, which is now a days frequently one can watch in all the TV channel, where their ambassador Ms. Pretty Zeinta is canceling her groom for not having a BSNL connection.

I moved an application for shifting of my telephone and broadband connection (tel No.[protected] from Vikas Nagar exchange to Jankipuram exchange (Lucknow) on 09.06.2008. It has not been shifted despite many complaints.

Responding to SMS from 56505020 I subscribed to STOCK ALERT service @ Rs.20/month on 10.06.08. Since these messages (recvd from 56505/message centre No.[protected] contained only stock indices, I tried to discontinue the service before end of first month. Since then I am trying and trying, with no result. BSNL Cust.care No.[protected] is not able to provide the No. and text of message whereby I can discontinue SMS pack. Pl. help. My mobile No. is [protected].

my download speed has decreased considerably. i'm getting only 5kbps.can u imagine? broad band and this speed? pls. help me to get rid of this problem

Sir, I want to change my excel general gold plan to excel prepaid. My mobile no.is [protected].

Sir,

My telephone no. is[protected] .I am paying telephone charge continue but my telephone works 5-10 days in a month after complaint to exchangefrom last 2 year.
please tell me what can I do ?

with regards

Meera Tyagi

I am using the bsnl cellone prepaid number[protected] in the madhya pradesh circle and the outgoing facility is not working as i get the message "check operator services" whenever i make an outgoing call. this despite there being both validity and recharge amount in the account. I lodged a complaint with the maharashtra-madhya pradesh-chhattisgarh call centre in this regard on 26.7.2008 whose docket number is 2500689. However even...

HI,
i m praveen, i have a compliant on bsnl broadband service.though giving lot of complaints to bsnl customer care... it's really waste of our time.
i had a problem .. after 9pm net is getting disconnecting and again net will be working only in the morning time that's after 9...
give lots of complaints to bsnl there is no proper response..

My Landline n0 2535585 is dead since last 2 weeks and i have made a complaint on BSNL's Ivr as well..
Please resolve the issue
Thanks

BSNL Haldwani, Nanital, Uttranchal has told me that they are unable to make Rs.3300 from me as they are unable to give me UL3300 connection as they donot have spare line to provide me. The leaders of India want to make India a superpower yet they cannot provide me with a simple broadband service.
How terrible is that. A joke of the world is what i like to say of BSNL(bai sahab nahi lage ga). I dont understand as to why dont they privatis this rubbsih company and get it over with.


Hari Thakur

Haldwani, Nainital, Uttrakhand.

I applied for LL+BB in Nov 2006.After repeated follow ups visits to various BSNL OFFICES Cable 50meters was laid from nearest underground junction and phone was kept in my home in first week of feb 08.After repeated follw ups they told me in last week of feb08 that my phone no is 26660531.I started getting bills and I STARTED PAYING BILLS. The problem is dial tone is embedded in noice and intermittent.WHENEVER I get clear dial tone I am making a complaint call.But so far the fualty line has not been
repaired
Jayatheertha

Ph.: 91+281+2476254
Harendra K. Vora,
A/202 Shri Radguru Vihar Apartments,
Opp. Govindbhai's Wadi, Near Airport,
Rajkot - 360 007
Dt/- [protected]
I am sorry that I am directly writing to you. But, with due respect I have to advise that I hold a broadband connection (Home Plan 250)with my residence Telephone No. 2476254 (91+281 Rajkot ). Unfortunately since 23rd July, 2008 it does not working at all. This has happened earlier on many occasions also. Help line No. 12678 (91+281- Rajkot)when contacted I was directed to contact Telephone No.[protected]+281 Rajkot ). But, the said number continuously remains un attended (un replied) or I get engaged tone. I request your good selves to verify the fact. I therefore personally handed over a written complain to your Customer Service center on 29th July, 2008. There also acknowledgement was denied with a plea that I must submit complain in duplicate otherwise no acknowledgement is possible and that they will simply forward to the concerned department of BSNL at Rajkot . I do not know whether they have forwarded the complain to concerned Department. M ay I request your good offices to bestow your kind attention to resolve my problem at the earliest.

Incidentally, I may bring to your kind notice that email sent on given address i.e. [protected]@bsnl.in bounces back reason best know to BSNL.

I am having BSNL broadband connection ( Combo Home Plan 500C) at my telephone no.[protected]. Before sometime it was working properly but now when I try to login to see the usage it shows invalid username/password, while I have not changed my password.Due to this problem I am unable to see my uses
V S SISODIA
GHAZIABAD(U.P)

Please help me how to know Broadband Account Usage.

To verify mu internet usage, I tried to open the site
bb services.bsnl.in. I tried several occassions but failed.
Please help to open the site.

I am a BSNL BROAD BAND User. When Some days are left to end current month the website of seeing usage of broadband does not open. for this reason i cann't see my usage and i covered the 1 GB. which is my 1 month limit. Because I am belongs to broadband Rs. 250 Plan. please submit my complain and try to solve my problem. Thank You

I HAVE BEEN USING BROAD BAND OF BSNL SINCE JANUARY 2008, BUT DURING THE LAST MONTH I GOT A BILL OF 1012.00( INCLUSIVE OF SERVICE CHARGES) THOUGH WE WERE OUT OF THE PLACE FOR 10 DAYS, THIS IS REALLY SHOCKING NEWS . AND WHEN I CONTACTED LOCAL BSNL OFFICE NOBODY IS GIVING RESPONSE AND THEY ARE SAYING WE CAN NOT DO ANY THING IN THIS MATTER.
PL HELP ME IN RESOLVING THIS PROBLEM.
SODAM PRAKASH REDDY,
BRANCH MANAGER,
STATE BANK OF INDIA,
UPPER TUDIL BRANCH,
MAHAD ( TAL),
RAIGAD (DIST) 402 115.
MOB :+91 [protected]
LAND LINE :[protected]
FAX:[protected]

i am a user of bsnl, but from last week onwards the prbt service is not working, even if we dial 56700 for setting new ringtone the phone is picked but there is no reply form the other end.but the charge are cut of monthly further the ringtone is not always heared by the caller usually the get the old tring tring only.
please look to it

dear sir,
i want to check my landline usage, if there is any way to chech landline usage then pls tell me about that way, I am waiting, thanks