Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I took a broadband connection in october 2007 in the 250 plan. with my broadband connection suddenly blinking out on 10.7.2008 then started my ordeal. It got restored only today (16.8.08)after making innumerable calls to the following numbers: 1500, 12678, 12728 then[protected], 2414100, 2414200, 2419890, 2410000, 2400430 and to the personal mobile no. of SDE internet. Every time I was mocked out or with artificial courtesy by the above persons. At times I was challenged that my premises was found closed. Other than rectifying every thing else was offered. One sincerely wish that there should be a grievance cell to hear the grief of public grievance cell at GM's office at Trichy. Iam sure there are other honourable ways available to BSNL to earn than cheating on hapless customers who paid upfront the asked fees. This PSU white elephant will learn from its mistakes once the number portability and public issue happens. Sure the management knows its worth hence offers its shares at par to its employees for there is no premium to command for with its dead weight work force

MY WIFE(SANGHAMITRA MISHRA) HAS A VALID PRE-PAID MOBILE CONNECTION[protected] IN SAMBALPUR, ORISSA, INDIA . HER OUT-GOING CALLS ARE NOT GOING THROUGH SINCE THE MORNING OF 15.08.2008.IT HAS ALREADY BEEN BROUGHT TO THE KNOWLEDGE OF THE CONCERNED LOCAL BSNL OFFICER .BUT THE PROBLEM PERSISTS AND I UNDERSTAND THAT A LOT MANY OTHER CUSTOMERS ARE ALSO FACING THE SAME PROBLEM .
WHO IS RESPONSIBLE FOR THIS PROBLEM AND WHEN IS IT GOING TO FUNCTION ? WHO IS GOING TO COMPENSATE THE CONSUMER AND HOW ?

I have taken broad band connection in the month of july08 with rs 750/- unlimited scheme from your office at Satoyabala Exchange Howrah, WB. From last 10 days internet services have become from bad to worse and internet does not get connected for most of the time i have personally lodged complaint to T.K. Modok. but No action been taken. They just tell me to call on [protected]. After calling this number, they said that this the customer care only for Bsnl Mobile. So how Can i solve the problem??

Surajit Dhar,
26555916
[protected].

(1)after getting connection of broadband from bsnl, i am to get one free webmail id of dataone which i have not got even after one year despite my several requests to bsnl.
(2)my telephone line for broadband always remains noisy, from distribution box to customer end the connection is miserable, hanging loosely sometimes gets disconnected. requesting to exchange no permanent solution has been achieved.
(3) the broadband remains unsteady off and on.it creates problem particularly when doing monetary transaction over net.
(4)opening page www.dataone.in, clicking to usage details does not help always. the relevant page does not open and we are unable to know our usage .

Dear Sir,

This is to inform you that my BSNL Landline no.[protected] is dead since past one week.
This is preventing any kind of communication to be carried out to and from my house.
We are facing many difficulties because of this.

Please fix this problem as early as possible.
Given below is the address :
Flat No. 205, Buckingham,
Amrutha Valley, Banjara Hills, Road No. 12,
Banjara Hills, Hyderabad - 500036

Regards
Munmun
mobile no:[protected]

i have life time prepaid sim, but till now i am intresed to normal prepaid sim what i can do now, please give me the any suggest

Sir,
I am holding a Broad Band connection in my Telephone No.[protected] under Bolpur Telephone Exchange. I am entitled, as per the plan, to 1(one) GB free downloading. But since some time back I am not getting any access to view my Broad Band Usage data and consequently I am in dark whether I have consumed excess or not. This in, other words, prove that the BSNL have failed to provide the requisite service. And for such failure the consumer is in no way responsible. Even, the Telephone Exchnage authorities could not be of any help (vide their Telephone nos.[protected]/257000 which are always either busy or not responding). The only solution in the case is, either I should stop forthwith the use of Broad Band (which I can not do for my requirement) or the BSNL authorities provide immediately viewing the Broad Band usage data or they should bear the cost of any excess beyond the 1(one) GB free download.
Submitted for your kind help & suggestion.
Yours faithfully,
Madhabi Lata Sinha
77, Mistripara Lane (Ward No. 03), Bolpur
P.O.: Bolpur, Dist.: Birbhum, West Bengal.

hai,
i have bsnl broadband connection in my pc
it is working but when i log on dataone.in to view my usage details it gives "invaild portal id & password.
so i cannot see details & i am getting more bill
my broadband connection is limited
without knowing details how i analyze that how much mb i am using
when i contact to regional bsnl office they are not telling my correct portalid &password
can i change my portalid?
please tell me solution

Hi there,
I have been residing in a flat in BSNL Telehos Society, Chandigarh as my father was alloted a flat as he was a member of BSNL Telehos Society. Society is governed by a managmenet committee of its 7 members who are acting more like landlords of the society and sending threatening letters. I live on the 2nd floor and there has been leakage in the ceiling and walls of 1st floor occupants (leakage occurring more during rains). Since I live on the 2nd floor, 1st floor guys have been blaming me for not getting it done but in fact I have been bringing various plumbers to get it sorted and still trying to find the main cause. The first floor guy wants me to rip off whole of my bathroom's marble floor as he 'assumes' leakage is through the floor, which is just like a non-sense assumption till a concrete reason of the lekage is found by the plumbers. The reason of the leakage could be anythig such as the use of building material of lower quality as well but the 1st floor guys have been complaning against me to the secretary of the management committee who is their close friend. And this secretary has been making threatening calls and sending letters saying if we would not get it fixed within 10 days then action would be taken as per society's bye-laws. So far none of the committee members have looked in to the reason of leakage and such leakages are in 75% of the flats in this society which indicates building work was not done properly and not looked after by the committee at the time of construcion.

My questions are:-
1)What to do (legally) in such a situation where committee members are favouring someone? Which government authority to be contacted to avoid misuse of the power by anyone by becoming a committee member ?
2)Can a housing society make such a discriminatory bye-law and send threats to other occupants?

A prompt reply will be highly appreciated.

Many Thanks,
Nitin

13/08/08

sir,
I am in H250 scheme in BSNL Broad band usage which allows free for a download/upload up to 1 gb. For the month of July '08, I was charged for BBusage charged for Rs. 413 as against my usage of Broadband 449MB only. It is highly tensioned me that I cant bear such an amount for not utilising the service.

Regarding this, I have contacted Mr. P. Govindan, Customer complaints at Karur, Tamil nadu(Phone No.[protected]. He told that his boss is out of station and also on leave and I was told to contact him on coming Wednesday(20/08/08)

I simply came back.

Please arrange to rectify the same

Your suggestions on my furthur move is solicited as the pay date of my bill is fixed as 27/08/08

Thanks and regards

K. VISWANATHAN
phone no.[protected]
my mail ID : [protected]@yahoo.co.in

sir,
i m anand praksh gautam my bsnl excel sim no is[protected] due to bad network i cant get my puk no.so plz send me my puk1 no. as soon as possible
i wuld be highly obeliged for ur kindness
thankng you

After 3 attemp of Luck Code in My Phone the Phone got blocked. and It si asking for PUK code.. I have tried several times to Constomer care for PUK code but From last 2 Hrs no one is responding to My call. My Mobile no is : [protected] and SIM card no is:[protected] ..

Please Help me to retrive the PUK code for my no..

My phone no-2200483 is not working properly since 9/08/08.
Ican not make any call because phone is replying only this sentence
"Please check the number you dailed"

Unable to pay my bill online, unable to even register.
The broadband service currently provided by BSNL at our office is Corporate plan 3000, but i never felt it was Broadband i am using.

i do not know up till how long it will keep helping private players..
when it will provide the intended services as desired...

Hi,
I have applied for new connection. Line man came and connected it to the comman area.
I have furniture at the location where bulider has provided me a landline connection so that is not exposed . I need to get it from outside or need to have some work around. The line man has come there put in connection to the common box. Now he is saying your line is on .
I want to know how I can still have connection?

Thanks and Regards
Hemant Selmokar

Sir, since 4/5 days i am receiving extremly abusing calls from unknown call i.e may be from i-net computer. When i asked to my local bsnl authority to give the detail of the caller(place and name and adress) they simply refused to give and say go to police. As i am a customer of the bsnl, they are suppose to give the detailsof the customer or they should not pass such massage to me. Kindly advise what shall i do?

I am staying in Doddanekkundi Village, near to Marathhahali outer ring road. I opted for a BSNL broadband connection because in my place Airtel connection is not available. So I applied for a BSNL broadband connection on March 30th 2008.
I didn’t get any information about my connection from BSNL after 15 days passed. So I consulted with some of my local friends and they suggested me to go to KRPuram exchange to enquiry about this.
On my first visit to KRPuram exchange (Doddanekkundi belongs to this exchange) the officer in charge of Doddanekkundi told me that all the lines in Doddanekkundi are exhausted and you have to wait for at least 3 months for getting the land line connection. The reason is current Doddanekkundi exchange is having capacity of 900 lines only and we have given al most all the connections. He told they will update this exchange to 1500 lines with in the next 3 months and then only they will start giving the new connections. The very same problem is also for giving the new broadband connection.
So I waited for 3 months and then in the month of June again I went to the KRPuram exchange. This time I got a reply that due to some political reasons we are not able to setup our exchange in Doddanekkundi village and no updation has happened during last 3 months. But few guys have surrendered their connection (because of airport shifting some guys shifted out of Doddanekkundi) and you just approach our lineman there in your place and if possible he will give you a connection. I came to my place Doddanekkundi village and able to catch that guy after 3 days of hard tries. Finally I convinced the line man any way (way I don’t want to mention here, sel[censored]nderstandable) and got the landline connection on 30th June. This Doddanekkundi exchange is horrible and will go out each time after a power cut. The UPS will go down and will never come up again if the power cut duration is more than 2-3 hours. (Ex: From yesterday morning it is down till today morning 7th Aug-2008). This UPS will come again after BSNL persons will visit this Doddanekkundi exchange room and do some manual work on that UPS. I am seeing this exchange is lying dead around 20 days in a month.

My misery not ends here. I am yet to get the broadband connection. I am still going to KRPuram exchange (last time visited- 4th time, this Saturday – 5th August, 2008) for getting the broadband connection. They are telling many guys are in queue to get the broadband connection from your place and you will get once your serial comes. I asked them to tell me my serial number but they are refusing to give that.

So my friends before applying for a BSNL broadband connection please go to a cardiac doctor and check your heart. You need to have a big heart for going through the BSNL trauma. If you have any enemy to take revenge tell him to go for a BSNL connection.

I’m lucky that I have got married before the new BSNL broadband add, which is now a days frequently one can watch in all the TV channel, where their ambassador Ms. Pretty Zeinta is canceling her groom for not having a BSNL connection.

I moved an application for shifting of my telephone and broadband connection (tel No.[protected] from Vikas Nagar exchange to Jankipuram exchange (Lucknow) on 09.06.2008. It has not been shifted despite many complaints.