Sir,
I am holding a Broad Band connection in my Telephone No.[protected] under Bolpur Telephone Exchange. I am entitled, as per the plan, to 1(one) GB free downloading. But since some time back I am not getting any access to view my Broad Band Usage data and consequently I am in dark whether I have consumed excess or not. This in, other words, prove that the BSNL have failed to provide the requisite service. And for such failure the consumer is in no way responsible. Even, the Telephone Exchnage authorities could not be of any help (vide their Telephone nos.[protected]/257000 which are always either busy or not responding). The only solution in the case is, either I should stop forthwith the use of Broad Band (which I can not do for my requirement) or the BSNL authorities provide immediately viewing the Broad Band usage data or they should bear the cost of any excess beyond the 1(one) GB free download.
Submitted for your kind help & suggestion.
Yours faithfully,
Madhabi Lata Sinha
77, Mistripara Lane (Ward No. 03), Bolpur
P.O.: Bolpur, Dist.: Birbhum, West Bengal.
Aug 14, 2020
Complaint marked as Resolved
BSNL — Broadband, etc
I shifted house in May 2007, and my telephone got transferred in about 60 days time [quite good actually for BSNL standards] My broadband connection is yet to be transferred. I don't know how any Agency would be able to quantify the inefficiency of this delay. And BSNL wants to compete with private operators !! Which world are they living in ??The latest plaything they have found is to suddenly switch our telephone number. Suddenly I am queried, "Where are you calling from ?" --- and when I check out, I am amazed to find that my number is not what it is supposed to be !! Would they be able to access my STD/ISD etc ? ... and bill it to me ?
I survive because of alternate availability of private operators. I do hope this inefficiency of BSNL will be tackled through this forum of complaint --- because telephoninh them is of no use at all !!