Excessive broadband bills
ISP BSNL BEED MS
Telephone no :[protected], Consumer No : [protected]
The bills for the month of Apr & May are as follows
April 2008, Download 24.1, Upload 18.7, Total GB 42.9, Rs 42001
May 2008, Download 7.21, Upload 5.98. Total GB 13.2, Rs 13017
I have registered complaint with BSNL and received reply as actual usage. Reasons for huge up/downloads is not clarified even after reminders. The services are discontinued however, min bill is continued. In view of court notice threat I have to pay the bills along with late fee.
I have not used connection for online entertainment, downloading audio / videos, Commercial usage, etc nor, shared Modem. Therefore, trust overall usage to be below 1 GB only.
Please help me out and advice to avoid recurrence
Bhagwan
Aug 14, 2020
Complaint marked as Resolved
BSNL Ghaziabad - Broadband Connection — PROBLEM WITH MY BSNL, GHAZIABAD BROADBAND CONNECTION
Dear Concerned,I have taken a BSNL Broadband connection on my landline number 2629923 but I am not getting satisfactory services, reason being a joint in open in the maulti-pair cable of BSNL through which the line is extended to my place. The multi-pair cable is lying in open on main road and was earlier broken by getting stuck in some vehicle which was repaired and left again in open and whenever the rains are there it gets sub-merged in water making the voice quality on phone line inferior and data/broadband connection completely down.
I have many times rquested on 1500 (which responds only 20% of my calls, rest are lost in hold only) and also in the office of SDO & DGM Shahadara Exchange, Rajendra Nagar, Ghaziabad, but till date no action has been taken to replace this faulty cable.
Request you to advise the appropriate authority for a suitable action.
Thanks & regards,
Vivek Mehrotra