Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir/Madam,
My BSNL landline[protected] is dead for the last 20 days. Rarely it works with huge disturbance noise and even during this time we can not talk.
So broadband is also not available last 20 days.
I have registered complaint 3 times in Jaya Nagar to Mr.Krishna. But still I could not get my landline and broadband working.
Already we have lost almost 3 weeks.
Please let me know when I can use my landline & broadband.

For the past three months, I have not been able to access any Google websites like GMail, Orkut, YouTube, etc. But for this, all other sites are working fine. It needs urgent attention.. You can also email what needs to be done.. Thanx

Hi Sir,

My name is Arun Kumar Majumdar. I am customer of Calcutta Telephones for more than past 10 years. My landline number is 24421991. I was using BNSL Broadband connection for more than past two years. I was out of town for almost one year, So I didn't use the connection though I made timely payment of bills. Coming back to Kolkata in March 2008, I tried to use the connection and it was not working. I asked for several assistance from Broadband department and they help me but the problem was not resolved. The department suggested me that I should surrender the existing connection and apply for a new one. I did so, surrendered the old connection, returned the model and related things and applied for a new connection in late March 2008. The department told me that I can't have two connections assigned to one telephone connection i.e. 24421991. I told them by giving them a letter that it was suggested from Broadband Department itself. As best of my knowledge, the work order for the connection is issued though it is ongoing fourth month I have not receiced the connection. Sir, I am working and I need a net connection at home desperately. I was very pleased with BSNL Broadband earlier but really UPSET with the service now. I tried to call Dr. S. K Chakravarty several times as I got letters from his department regarding my use of dial up connection, but could not reach him and not hear from him/Broadband Department till now. I am planning to get another connection though I don't wish to have one else rather than BSNL but really not expecting a response from your department.

I am writing this mail to you to draw your attention.

I really appreciate your co-operation.

Later.
Arun Kumar Majumdar
[protected]

Have found the BSNL EBPP Site very useful for a long time. Now it seems to have been taken down.

Dear sir
I made a complain for not able to track my speed post article no EW[protected]IN sent to my son at USA in the address
Sanjay Chaudhuri
1904 CONTINENTAL AVENUE, APT 202
NAPERVILLE
IL – 60563
USA
Tel.:[protected]

Would you please let me me know the status or the delivery of the said letter and let me now why I am debarred from visiting the indiapost site frm both BSNL and Tata Indicom Broadband connection?

Thanling you
Salil K Ckaudhuri

TO,
CONCERNED OFFR,
BSNL GWALIOR.
TELE AND INTERNET NOT WORKING PROPERLY
sir,
1. Quite often aforesaid services are disturbed and for last 15 days it has became a regular affair.
2. I request your personnel indulgence to rectify my services.
3. my add :-
G . S KUSHWAH
98 - B, BSF COLONY
MAHARAJPURA
GWALIOR.
TELE NO :- 2472545
4. FOR NECESSARY ACTION PLEASE
FROM
G S KUSHWAH

Sir/ Madam,

There is no dial tone in my phone. Phone number is[protected]. I have contacted many people in the Telephone exchange in Sub. Divisional Engineer's Office in HAL 2nd Stage, Indira Nagar on 80 feet road and personally spoke to them, but none of them have taken action. I have registered a complaint on Friday, July 11, 2008 and I was given a docket number 0360. After that many times I tried to register the complaint again since there was no action, but I was getting an electronic message saying my complaint has already been registered and I was given the same docket number 0360. I spoke to the Indoor -in Charge on phone number 25290001 and according to her they have not received any complaint, eventhough complaint was made three days back. I tried to contact the Divisional engineer, but no response. I think BSNL should offer better customer service as it is hopeless now. I would appreciate if anyone could do something to rectify this issue soon. If the Telephone is not retified today, I will have to seek the assistance of the consumer forum proceed further.

Looking forward to hear from you soon.

Baburaj

Dear Sir,
Poor Customer Service: Non-activation of Mobile

I am a customer having mobile number : [protected]. As I am not having mobile bills regularly (still I am not getting the mobile bill of May, 08) at proper times, I could not pay my bill in the due period. I have deposited my bill on 08.07.2008 as the incoming and outgoing call was totally barred. But it is a matter of concern that after lapse of one week, my mobile is yet to be activated by your customer care cell or concerned. In this regard, I have lodged a complaint with your customer cell bearing the number 2811142. I contacted to your customer cell by giving reference on many occasions (regularly 2 to 3 times a day) and in reply they used to inform that the call has been forwarded to the concerned for proper action and my mobile will be activated very soon. This is the version provided by your customer cell. I think instant mobile activation is not big job for esteemed organization like BSNL. I am in dilemma, whether I should withdraw my connection or not and I could not do so due to long association with BSNL since long in the form of a customer. I request you to take initiation for instant activation of my mobile connection.

Dear Sir
The bsnl account management site from where the broadband usage is seen could not be opened for the last five 3 days.
Occassionaly this problem arises. It is most irritable that the site could not be accessed most of the time, and the usage could not be viewed. Please do something so that consumer gets proper and uninterrupt service.
Thanks,
Pravat Kumar Pradhan, Bhubaneswar

Please note that as of yesterday the 12th of July 2008 all incoming and outgoing calls to our mobile phone no.[protected] are being barred. The connection is postpaid, and the previous bill has been paid(the next bill is due to be paid on the 23rd of July).

ALSO please note that for the second month in succession I am being overbilled (considering I have not really made any calls on the phone, yet my bill amounts to Rs....

Of late i am frequently facing problem with my broadband connction by way of getting enormous delay in getting connected whenever i login and also after logging in very frequently connection goes off.at very important moments i find lot of difficulties on account of this.any action taken by the authorities is not longlasting.even while typing this complaint same is the experience
Parthasarathy
22448642

I have BSNL mobile with post paid service. Mobile no is [protected] in Hariyana state. Since yesterday after noon it shows SIM card registration failed.whe I try to contact from other to this no then recorded message say the dial number is not exist.

Please do needful

Thanks

J S PATEL
IOCL Panipat Hariyana

I have requested several times customer care to give settings from my mobile([protected])but till date they havent provided it yet.

i have lost my mobile phone a few days back.on the very evening i informed this at the kolkata customer care service and they told me that the sim will be blocked after sometime.but on the next day i found out that the sim was yet not locked.so i went to the exchange office(of kolkata)and also submitted a written application.but it was also fultile.after someday it was found out that the sim has not been deactivated by that time.i again called at the customer care and narrated the whole incident.they told me that ...by this time the sim will be surely blocked...but see...after a whole one day...the sim is still active ...nd no one cared to block it...

this is our present helpless condition...so my earnest request is to kindly look into these kind of serious matters and take proper step to fulfill customers demand.
...thank you...

for the past 6 months my internet connection is not working
I think there is problem with the modem and i have been giving compliant in the toll frree no1500 but there is no reponse. I want my modem to be replaced.expecting response at the earliest.

Thanks

Dear sir /madam,
i m a bsnl landline customer. before 6 month i requested to change my tariff plan i.e. stop 99/- month atplan & activate the 199/- plan. BSNL starts the 199/- plan but he is charging me for both the plan i.e. charge 298/- month instead of 199/- . i had complaint there several times but still there is no response.
plz sort out this problem. details of my phone no. are:-
Phone no.[protected]
Customer name- Foolchand agarwal
Place :- Ladnun
Dist :- Nagaur
State :- Rajasthan
Country:- India

I was told by customer care to send sms" new to saral anant" to 53733 which I did three times but didn't get any confirmation. Now I have been again told by customer care to sms"chgpln anant to saral" to 53733. This time also the conversion has not been done. And everytime this sms costed me Rs.1.50. BSNL mobile service is extremely poor. Customer Care service is useless. It is very difficult to connect customer care. Behavior is also very bsd. What TRAI is doing?
My Excel No. is [protected]

I had applied for BSNL broadband after receiving landline connection from the same.
I visited number of times to BSNL office for getting the connection but everytime they say that they will first check the line and the connection feasibility. its over a month but not a single BSNL employee is seen looking into the matter. i m looking for the connection as early as possible but it seems to me that it is not possible in near future...thanks to BSNL.

I am a postpaid mobile customer of BSNL. I have been using the GRPS (Rs.200/-) plan since 2007. First, the data transfer rate was pretty good at 10.15 kbps. But, now, the transfer rate has come down considerably to as low as 1 to 1.2 kbps. I tried to complain to BSNL authorities, but their website does not provide any help to the customer who wishes to lodge complaints about their poor GPRS service. Whenever calling the toll free number, the person answering will attribute this either to the problem of the server or other network related problems. Whatever be the reason, the speed has not improved for the last 6-7 months but the bills are coming correctly without any "network" or "Server" problem. Kindly address this problem immediately. Here, the customers like me are cheated by BSNL by charging Rs.200/- per month, without giving the service with the proper speed. The current speed has no use to the customer as it cannot be used for downloading even a small file which takes hours to download. Either BSNL should stop giving GPRS service or else they should improve the connection and data transmission speed to at least 25 kbps at a constant rate. My mobile No. is[protected].