Bharat Sanchar Nigam [BSNL] Complaints & Reviews

one month before i changed my plan from 250 to home 500c.
i got 1100/- bill in may bill, i thought it would have included deposit but now my june bill is around 1200/- even though my usage is 1512MB out of 1.5GB and my calls are around 58. pls help me regarding it.

Daer Sir
i have 500 combo plan of broadband .I have been facing a problem in the net connection from few days that many times link disappears and net is disconnected when i do the work on net
.therefore it is very disgusting .This problem occures several times in a day ..kindly look in to the matter and solve my problem

M S Sharma
phone no [protected]
mukta prasad nagar
bikaner rajasthan

Almost everyday i am raising complaint for my broadband connection thru BSNL online complaint booking system, as surprisingly without attending the call (neither calling on the alternate number provided not visiting house) the complaint is removed from the system, as I can raise complaint again next day. The way staff responds to my phone call, clearly shows their limited knowledge about the product and solution/service that is required to be given for the issue. Adding to this, very very poor response; at time nobody would pick up the phone to listen the problem. My problem of broadband is there from last 1.5 months. I am getting 678 error from my place, whereas recently I tried connecting using my laptop and modem from bsnl office, which connects fine. The offical says, its connecting so there is no problem. But I am not sure if they are understanding rightly that there could be problem in a junction somewhere near my house. Intermittantly, it connects from my place.. but it has connected only twice from my place.. never more than that. The way service response is, I am almost on a verge to decide to go for another service provider. My place is in Hyderabad, Miyapur area.

i had registered on your bsnl tones portal successfully and used that twice.few days back, my laptop got the new hard disk and Ram just for the speed enhancement with every software including windows Xp newly insdtalled or again installed.
after this process, whenever i tryt o login to bsnl portal, it never happens and i end up with nothing but the same main window.
pls help me what to do now??
your customer care has told me to dial 56700 and choose the song but the song i want to choose is not there but at your portal.
even the code of that song is not valid.
pls help me what to do now

regards

Siddharth

Error 678
Remote computer could not respond
I am having BSNL Dataone connection since 4 months.
Problem started 4 days back.
Contacted[protected]bsnl broadband helpline pune )
most of the time it is engaged., The person there responded once that she has done it right there, but no use..

"" BSNL-Chennai Telephones is proud to introduce this new scheme...slash STD Rates...Mind Blowing Plans"" ...MEDIA

REALITY - " BSNL ?? You can better be without any internet connection and use a Internet Cafe or Get your laptop to a Coffee Shop "

Planning to get a new BSNL Landline/BBand ??? You are going to be one among the thousands who have undergone the below :

INITIAL PROCEEDURE
After reaching the Office, you stand in Queues and are made to run from one table to the other.After being redirected so many times, You finally manage to grab hold a form and fill it.On Submitting it, you are told that your request has been entered in their Comps and it will take place within a week.

STAGE 1
Say, After 2-3 weeks, you get a call on your alternate contact number.You hear this :

VOICE :Hello Sir, Naanga Telephone lendhu phone pannarom(TRANS : Hello Sir, We are calling from 'Telephone').
VOICE :Lineukku apply pannirundheenglaa ??(TRANS:Had u applied for a BSNL line ?).
Customer:Yes.I Had Applied.I was told that it would come within a week and I have not got it yet.
VOICE :Seri Sir, Evalavu Seekarama mudiyomo, panniduvo Sir(TRANS:Ok Sir, We will do it ASAP.)
[Call Gets Cut ]

STAGE 2
The Following week(If You're Lucky !!) a guy comes to your place, fixes everything(messes things around the port and the instrument), asks for 2 Glasses of Water from you and tells "I have fixed everything here.You will get a call from our Head Office today for the confirmation and your line will be activated within 24 hrs after recieving the call."
He stands there as if the doorway is blocked.If no response from your side, he asks "Sir, Edhaavadhu Kodunga"(Give me SOMETHING).You finally give him 30-50 Rs and send him off.

STAGE 3
You are called and after 3 days, your telephone starts working.Hooray !!!
[After All, It is something great when you have got a BSNL !!!]

STAGE 4[Assuming you are getting a BBand Connection]
A Guy calls you after a month and says "Sir, The Modem type you asked is not available with us, Shall I Give you some other modem ??".As you are desperate without internet and just want internet, you agree to him. After 3 days, a guy comes to your place.On the first look, you can find out that he is a dumbwit and he knows zero about computers and Networking.He conencts the ADSL Splitter and connects a cable to your new modem.He connects the LAN Cable to the modem and struggles to find the LAN port in the motherboard of the CPU.He calls you and asks where to connect it.Ultimately, You end up connecting the LAN cable and giving the power to the modem.

After this, the guy without asking you calls up a mobile no from your telephone and tells the person on the other end that everything has been set up here.The guy on the other end speaks with you and he helps you to configure your internet step-by-step in the Modem's Homepage.Websites start to load though some websites dont show up.On Enquiry, the same guy tells you that it will take another 2 days for your BBand to work fully.

And After this, the guy who got the modem gets your signature on a paper and goes near your house doorstep and asks you for 'SOMETHING'. You feel like slapping him !! You are made to do all the work and he makes telephone calls for 20 RS from your telephone and he asks for some xtra money.You just Shoo him Away and he goes off !!

STAGE 4
You get a call after a week and they ask whether all sites show up.If your answer is no, they help you configure it and after that it generally starts working.The internet service is good and runs smoothly for about a month

STAGE 5
You call up[protected] to book a complaint for your faulty Broadband and you hear a recorded msg wherein a guy with a cheap accent tells that the Broadband Complaint booking no has been changed to 1500.[BSNL Advertises the Above no in all banners as: "For more information contact [protected]" and they accept in the recorded msg that ppl call only for Booking Complaints and not for enquiring anything as the recorded msg says "Complaint booking no".
INFERENCE : BSNL knows that mostly, ppl do not take up their service and only ppl who have done one of the greatest mistakes in life by taking their connection call up[protected].

You call up 1500 and you finally manage to book a complaint and you are told that you will be called reg the complaint within 24 working hours[The ppl in 1500 are cheats.They get a call, they pick up and keep the phone immediately.So, you call up again and navigate through the recorded system.
CONGRATULATIONS IF YOU MANAGED TO SPK TO A 1500 Operator !!! NOT ALL PPL GET THIS CHANCE !!! ]

STAGE 5
You call up 1500 to follow up and if you are lucky to spk with someone, you will be given 2 exchange telephone numbers and will be told to contact the Sub-Divisional Engineers of your area in that no.

You call up that no and no one picks up.This goes on for 1 week.Engaged or else no one picks up.You start wondering what ppl in BSNL Offices Do.You keep calling these nos one by one whenever you are free and IF someone picks up (!!!), they redirect you saying this is not the right number and call some other number.And this way, your list goes on and finally, u have a page full of numbers.No one picks up or Engaged or Redirection Service.

STAGE 6
You get fed up !!! .YOU GET AN A4 SHEET OUT AND WRITE A LETTER TO SURRENDER YOUR WHOLE CONNECTION ASAP. You run to the BSNL ""CUSTOMER CARE""(By now, I think you will be knowing why I put CUSTOMER CARE in "" "") and hand over that letter
hoping that atleast the cancelling of the connection will take place immediately unlike all the above which tok you 3-4 weeks.

You chk in the market and switch to some other reliable ISP and start hating BSNL !!
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
This is how the life of an average BSNL Customer RUNS !!

THINK TWICE BEFORE YOU LEAP !!!

You can guess my anger towards BSNL as I Spent so much time typing the whole thing.It took me one hour but it did not matter to me.

300-400 Phone calls on the whole for 6 months, 400 RS of Petrol for reaching "CUSTOMER-CARE" Office, Upto RS 500 on Internet Cafes for browsing internet when Dataone wasnt working...Would I mind 1 hour to type the whole thing which in fact helps others ??? NO !!

Typed all of the above with real-life Personal Experiences with BSNL-Chennai.BSNL Support in your area might vary.

Thank You for reading patiently and think twice before going in for a BSNL Internet !!

In the month of March2003, I was given WLL connection having No. 2275974 alongwith the promise that sooner wire will be laid the WLL connection shall be converted into wired connection. The wire laying was completed in the area in November 2007 where I lived and the above conncetion was installed.

On approaching to your local exchange office at Indrapuram, I was told to give / submit an application for conversion the wired connection from WLL. The same was submitted in the month of January 2008 and after No.of pursuations and followups with Loni /Indrapuram Office, the wired connection with new instrument having new no. 2651705 was installed at my residence in the month of April 2008 and the instrument alongwith the battery having no.2275974 was handed over to Indrapuram Exchange Office. The wired landline no. 2651705 is well functioning since than.

Bill for the month of April 2008 of 2275974 was paid timely.

Bill for the month of May 2008 was received surprisingly in the third week of June of telephone no. 2909074 which was not alotted to me and the same in original was submitted alongwith the request of regularisation of actual telephone bill[protected] to Indarapuram, Telephone Exchange. Again, No. of followups and personel meeting with JE/SDO another bill for the month of June 2008 of telephone no. 2909074 is appearing on your website.

I personely feel that the above case is a lack of communication, monitoring, supervising and not regularising the phone no. 2651705 which was installed at my residence at 10/16, Moulsiri Road, Shiprasuncity, Indrapuram, Ghaziabad.

Request to intervin and slove the above problem by simply activeating the my phone No. 2651705 and regularised the billing from May 2008 onwards under intimation to me.

An positive and quick action shall be highly appreciable.

Thanking you,

I am living in Neelangarai, Chennai. Our broadband is not working from the last one month onwards. We have done lot of complaints through online as well as customer care. We went directly to BSNL office three times. But no officers were there. We got vexed with this problem. Atleast we want to disconnect the broadband. But we paid for modem too. We don't know what to do...

Migration to SARAL ANANT is not activated on Mobile No [protected] in Kotdwara (telcom Distt Sri Nagar-Uttrakhand)

Hi,
i have lost my sim card ([protected]) 15 days back and would like to get back the same sim, since all my official numbers and contact details are stored there in my sim. I have an amount of around Rs1000 in my sim available at the point i lost it.

please let me know how i would be able to get back my sim, as it is of an urgent importance in my life.

below are my details available:

Sunanda Mukherjee
Flat-121, Block-A, 19/A Deodar Street
NANDANIK APARTMENT
Kolkata-700019
Landline Number:[protected]

Please let me know for any other issues.

Dear Sir/Madam,
My BSNL landline[protected] is dead for the last 20 days. Rarely it works with huge disturbance noise and even during this time we can not talk.
So broadband is also not available last 20 days.
I have registered complaint 3 times in Jaya Nagar to Mr.Krishna. But still I could not get my landline and broadband working.
Already we have lost almost 3 weeks.
Please let me know when I can use my landline & broadband.

For the past three months, I have not been able to access any Google websites like GMail, Orkut, YouTube, etc. But for this, all other sites are working fine. It needs urgent attention.. You can also email what needs to be done.. Thanx

Hi Sir,

My name is Arun Kumar Majumdar. I am customer of Calcutta Telephones for more than past 10 years. My landline number is 24421991. I was using BNSL Broadband connection for more than past two years. I was out of town for almost one year, So I didn't use the connection though I made timely payment of bills. Coming back to Kolkata in March 2008, I tried to use the connection and it was not working. I asked for several assistance from Broadband department and they help me but the problem was not resolved. The department suggested me that I should surrender the existing connection and apply for a new one. I did so, surrendered the old connection, returned the model and related things and applied for a new connection in late March 2008. The department told me that I can't have two connections assigned to one telephone connection i.e. 24421991. I told them by giving them a letter that it was suggested from Broadband Department itself. As best of my knowledge, the work order for the connection is issued though it is ongoing fourth month I have not receiced the connection. Sir, I am working and I need a net connection at home desperately. I was very pleased with BSNL Broadband earlier but really UPSET with the service now. I tried to call Dr. S. K Chakravarty several times as I got letters from his department regarding my use of dial up connection, but could not reach him and not hear from him/Broadband Department till now. I am planning to get another connection though I don't wish to have one else rather than BSNL but really not expecting a response from your department.

I am writing this mail to you to draw your attention.

I really appreciate your co-operation.

Later.
Arun Kumar Majumdar
[protected]

Have found the BSNL EBPP Site very useful for a long time. Now it seems to have been taken down.

Dear sir
I made a complain for not able to track my speed post article no EW[protected]IN sent to my son at USA in the address
Sanjay Chaudhuri
1904 CONTINENTAL AVENUE, APT 202
NAPERVILLE
IL – 60563
USA
Tel.:[protected]

Would you please let me me know the status or the delivery of the said letter and let me now why I am debarred from visiting the indiapost site frm both BSNL and Tata Indicom Broadband connection?

Thanling you
Salil K Ckaudhuri

TO,
CONCERNED OFFR,
BSNL GWALIOR.
TELE AND INTERNET NOT WORKING PROPERLY
sir,
1. Quite often aforesaid services are disturbed and for last 15 days it has became a regular affair.
2. I request your personnel indulgence to rectify my services.
3. my add :-
G . S KUSHWAH
98 - B, BSF COLONY
MAHARAJPURA
GWALIOR.
TELE NO :- 2472545
4. FOR NECESSARY ACTION PLEASE
FROM
G S KUSHWAH

Sir/ Madam,

There is no dial tone in my phone. Phone number is[protected]. I have contacted many people in the Telephone exchange in Sub. Divisional Engineer's Office in HAL 2nd Stage, Indira Nagar on 80 feet road and personally spoke to them, but none of them have taken action. I have registered a complaint on Friday, July 11, 2008 and I was given a docket number 0360. After that many times I tried to register the complaint again since there was no action, but I was getting an electronic message saying my complaint has already been registered and I was given the same docket number 0360. I spoke to the Indoor -in Charge on phone number 25290001 and according to her they have not received any complaint, eventhough complaint was made three days back. I tried to contact the Divisional engineer, but no response. I think BSNL should offer better customer service as it is hopeless now. I would appreciate if anyone could do something to rectify this issue soon. If the Telephone is not retified today, I will have to seek the assistance of the consumer forum proceed further.

Looking forward to hear from you soon.

Baburaj

Dear Sir,
Poor Customer Service: Non-activation of Mobile

I am a customer having mobile number : [protected]. As I am not having mobile bills regularly (still I am not getting the mobile bill of May, 08) at proper times, I could not pay my bill in the due period. I have deposited my bill on 08.07.2008 as the incoming and outgoing call was totally barred. But it is a matter of concern that after lapse of one week, my mobile is yet to be activated by your customer care cell or concerned. In this regard, I have lodged a complaint with your customer cell bearing the number 2811142. I contacted to your customer cell by giving reference on many occasions (regularly 2 to 3 times a day) and in reply they used to inform that the call has been forwarded to the concerned for proper action and my mobile will be activated very soon. This is the version provided by your customer cell. I think instant mobile activation is not big job for esteemed organization like BSNL. I am in dilemma, whether I should withdraw my connection or not and I could not do so due to long association with BSNL since long in the form of a customer. I request you to take initiation for instant activation of my mobile connection.

Dear Sir
The bsnl account management site from where the broadband usage is seen could not be opened for the last five 3 days.
Occassionaly this problem arises. It is most irritable that the site could not be accessed most of the time, and the usage could not be viewed. Please do something so that consumer gets proper and uninterrupt service.
Thanks,
Pravat Kumar Pradhan, Bhubaneswar