Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hello,

I have been trying to give a complaint regarding my LAND LINE PHONE not working for more than a month but none of the phone were picked by BSNL officials.

I kindly request you to look into the issue and do the needful at the earliest.

Phone No:[protected]
Locality / Area : Bannergatta Road, Oppsite to IIMB

My Contact Number is : [protected]
Thanks in advance
Maurya

I have a post paid Cell one connection for the past 3 years. The qulaity of network in Chennai has been wanting for a long time but has become extremely bad of late. I have to come out my residence (anna Nagar Chennai) to speak any time and it is impossible to speak otherwise. At my office I have rush across a couple of rooms to a corner the only place where I get clear signals ( also at Anna Nagar) Apart from this its been virtually impossible to get through to my line every evening between 6pm and 7.30 pm.

I was seriously thinking of changing my service provider when I recently went to Kerala on a business visit and to my surprise the network in almost the places was excellent so was the quality. I did not have to come outside just to have clear conversation.

This clearly points to some serious problems that seem to be with Cell One Chennai. What is appalling is the fact that the quality of coverage has actually dropped with Cell One Chennai.

I believe this points to some malaise that requires serious investigation and setting right.

This is regarding my BSNL WLL phone. After depositing due sbills & even the bill which has not come yet still my BSNL no 2909017 is not working. I have reported about the same & get the answer that it willo work same day when I will deposit the Payment.
If someone calls on the same no. will here the automated message of service is blocked.

my phone set is not working it doesnot ring even at the highest volume selection so please replace the phone with a new one as soon as possible. my per sonal details are-
santosh kumar singh
phone no.[protected]
consumer no.-4058075
sakchi, jamshedpur
...

Dear Sir,
This is to inform you that my telephone is not working from last one month and I have complaint so many time to your office but there is no response from your side, my telepnone no is[protected]which is located in sohna (gurgaon). please arrange it ASAP because I have facing lots of problem.

Regards
Prabha devi
mobile no:[protected]

DEAR SIR,

Iam having a BSNL landline phone with me, the problem is, iam not receiving bill so iam waiting for a month till last date for a bill at minute also i didnt get the bill, so ill go to customer exchange to get the bill and i have wait for a long hour to stand pay the bill, iam the working person i cant find free time so i have put one day leave for that to paying a bill, iam a sugar patient by doing such a things its make stressful, so that i cant do anyother work. these things happened on before six months, now same problem has been repeated, for this month am not yet received the telephone bill so pls kindly make a enquiry on this get the telephone bill at regularly.

TELEPHOPNE NO: 22398502
BILL NOT YET RECEIVED: CURRENT MONTH

YOUR'S TRULY

R.MADANAGOPAL

hello i m pranav pathak.I am totally dissatisfied by the billing system of bsnl gwalior.i had applied for the incoming in my telephone 2 months ago, even after that i got an unexpected bill of rs. 844this time.since we have one way im landline.ie. only incoming.how can i make any call from my landline?what is the basis of this bill.my landline no. is [protected].bill no. is.T[protected].kindly look into this matter as soon as possiblem.thanking you!
consumer's name
pranav pathak
2/25, shabd pratap ashram
gwalior

from my balance 30 rupee will be deduced every month. i report about this to bsnl costmor. he tell ur "dating tips" survice is activated and we disconnect it from your mobile. and no money is charged from your sim.and today my balance goes in nagetive.SIR really bsnl is a very poor survice.SIR PLEASE HELP ME ABOUT THIS PROBLEM

THANX.
YOUR FATHFULLY .
VARINDER GOYAL

BSNL BROADBAND
Acc.No.20498833
[protected]@bsnl.in

For the month of June in my VIEW USAGE DETAILS as provided by bsnl for their customers on their website dataone.in, the Usage details they were showing as " 2538 MB ", but in the bill they mentioned my usage details as " 2760 MB " and when I booked a complaint to them for that extra usage they showed in bill and the extra ammount they have mentioned in their bill, then after that the nexxt day when i saw my usage detail for the month of JUNE they changed it from " 2538 MB " to " 2760 MB ".
And their service for VIEW USAGE is the WORST SERVICE i have ever seen.Once in the same month of june they mentioned in their VIEW USAGE DETAILS that i have used 10 GB in 6 seconds which is IMPOSSIBLE and when i booked a complaint they changed it later.
And now i want the justice to be done and sever action should be taken against the BSNL for their FROUD.
Thaking you,

To,

Accounts Officer,
O/o GMTD, BSNL(FARIDABAD)

Dear Sir,

This is to inform you that our phone no.[protected] vide consumer no. HRFBD[protected] is disconnected from long while we have paid our bills dues time to time. we have complained to C.M. AND S.D.O but there is no good response. so how can our phone will be disconnected and what should be do for to be activated. so please look at this matter deeply. please kindly do the needful action for this request.

Yours Faithfully

Praveen Kumar
Mobile No.[protected]

one month before i changed my plan from 250 to home 500c.
i got 1100/- bill in may bill, i thought it would have included deposit but now my june bill is around 1200/- even though my usage is 1512MB out of 1.5GB and my calls are around 58. pls help me regarding it.

Daer Sir
i have 500 combo plan of broadband .I have been facing a problem in the net connection from few days that many times link disappears and net is disconnected when i do the work on net
.therefore it is very disgusting .This problem occures several times in a day ..kindly look in to the matter and solve my problem

M S Sharma
phone no [protected]
mukta prasad nagar
bikaner rajasthan

Almost everyday i am raising complaint for my broadband connection thru BSNL online complaint booking system, as surprisingly without attending the call (neither calling on the alternate number provided not visiting house) the complaint is removed from the system, as I can raise complaint again next day. The way staff responds to my phone call, clearly shows their limited knowledge about the product and solution/service that is required to be given for the issue. Adding to this, very very poor response; at time nobody would pick up the phone to listen the problem. My problem of broadband is there from last 1.5 months. I am getting 678 error from my place, whereas recently I tried connecting using my laptop and modem from bsnl office, which connects fine. The offical says, its connecting so there is no problem. But I am not sure if they are understanding rightly that there could be problem in a junction somewhere near my house. Intermittantly, it connects from my place.. but it has connected only twice from my place.. never more than that. The way service response is, I am almost on a verge to decide to go for another service provider. My place is in Hyderabad, Miyapur area.

i had registered on your bsnl tones portal successfully and used that twice.few days back, my laptop got the new hard disk and Ram just for the speed enhancement with every software including windows Xp newly insdtalled or again installed.
after this process, whenever i tryt o login to bsnl portal, it never happens and i end up with nothing but the same main window.
pls help me what to do now??
your customer care has told me to dial 56700 and choose the song but the song i want to choose is not there but at your portal.
even the code of that song is not valid.
pls help me what to do now

regards

Siddharth

Error 678
Remote computer could not respond
I am having BSNL Dataone connection since 4 months.
Problem started 4 days back.
Contacted[protected]bsnl broadband helpline pune )
most of the time it is engaged., The person there responded once that she has done it right there, but no use..

"" BSNL-Chennai Telephones is proud to introduce this new scheme...slash STD Rates...Mind Blowing Plans"" ...MEDIA

REALITY - " BSNL ?? You can better be without any internet connection and use a Internet Cafe or Get your laptop to a Coffee Shop "

Planning to get a new BSNL Landline/BBand ??? You are going to be one among the thousands who have undergone the below :

INITIAL PROCEEDURE
After reaching the Office, you stand in Queues and are made to run from one table to the other.After being redirected so many times, You finally manage to grab hold a form and fill it.On Submitting it, you are told that your request has been entered in their Comps and it will take place within a week.

STAGE 1
Say, After 2-3 weeks, you get a call on your alternate contact number.You hear this :

VOICE :Hello Sir, Naanga Telephone lendhu phone pannarom(TRANS : Hello Sir, We are calling from 'Telephone').
VOICE :Lineukku apply pannirundheenglaa ??(TRANS:Had u applied for a BSNL line ?).
Customer:Yes.I Had Applied.I was told that it would come within a week and I have not got it yet.
VOICE :Seri Sir, Evalavu Seekarama mudiyomo, panniduvo Sir(TRANS:Ok Sir, We will do it ASAP.)
[Call Gets Cut ]

STAGE 2
The Following week(If You're Lucky !!) a guy comes to your place, fixes everything(messes things around the port and the instrument), asks for 2 Glasses of Water from you and tells "I have fixed everything here.You will get a call from our Head Office today for the confirmation and your line will be activated within 24 hrs after recieving the call."
He stands there as if the doorway is blocked.If no response from your side, he asks "Sir, Edhaavadhu Kodunga"(Give me SOMETHING).You finally give him 30-50 Rs and send him off.

STAGE 3
You are called and after 3 days, your telephone starts working.Hooray !!!
[After All, It is something great when you have got a BSNL !!!]

STAGE 4[Assuming you are getting a BBand Connection]
A Guy calls you after a month and says "Sir, The Modem type you asked is not available with us, Shall I Give you some other modem ??".As you are desperate without internet and just want internet, you agree to him. After 3 days, a guy comes to your place.On the first look, you can find out that he is a dumbwit and he knows zero about computers and Networking.He conencts the ADSL Splitter and connects a cable to your new modem.He connects the LAN Cable to the modem and struggles to find the LAN port in the motherboard of the CPU.He calls you and asks where to connect it.Ultimately, You end up connecting the LAN cable and giving the power to the modem.

After this, the guy without asking you calls up a mobile no from your telephone and tells the person on the other end that everything has been set up here.The guy on the other end speaks with you and he helps you to configure your internet step-by-step in the Modem's Homepage.Websites start to load though some websites dont show up.On Enquiry, the same guy tells you that it will take another 2 days for your BBand to work fully.

And After this, the guy who got the modem gets your signature on a paper and goes near your house doorstep and asks you for 'SOMETHING'. You feel like slapping him !! You are made to do all the work and he makes telephone calls for 20 RS from your telephone and he asks for some xtra money.You just Shoo him Away and he goes off !!

STAGE 4
You get a call after a week and they ask whether all sites show up.If your answer is no, they help you configure it and after that it generally starts working.The internet service is good and runs smoothly for about a month

STAGE 5
You call up[protected] to book a complaint for your faulty Broadband and you hear a recorded msg wherein a guy with a cheap accent tells that the Broadband Complaint booking no has been changed to 1500.[BSNL Advertises the Above no in all banners as: "For more information contact [protected]" and they accept in the recorded msg that ppl call only for Booking Complaints and not for enquiring anything as the recorded msg says "Complaint booking no".
INFERENCE : BSNL knows that mostly, ppl do not take up their service and only ppl who have done one of the greatest mistakes in life by taking their connection call up[protected].

You call up 1500 and you finally manage to book a complaint and you are told that you will be called reg the complaint within 24 working hours[The ppl in 1500 are cheats.They get a call, they pick up and keep the phone immediately.So, you call up again and navigate through the recorded system.
CONGRATULATIONS IF YOU MANAGED TO SPK TO A 1500 Operator !!! NOT ALL PPL GET THIS CHANCE !!! ]

STAGE 5
You call up 1500 to follow up and if you are lucky to spk with someone, you will be given 2 exchange telephone numbers and will be told to contact the Sub-Divisional Engineers of your area in that no.

You call up that no and no one picks up.This goes on for 1 week.Engaged or else no one picks up.You start wondering what ppl in BSNL Offices Do.You keep calling these nos one by one whenever you are free and IF someone picks up (!!!), they redirect you saying this is not the right number and call some other number.And this way, your list goes on and finally, u have a page full of numbers.No one picks up or Engaged or Redirection Service.

STAGE 6
You get fed up !!! .YOU GET AN A4 SHEET OUT AND WRITE A LETTER TO SURRENDER YOUR WHOLE CONNECTION ASAP. You run to the BSNL ""CUSTOMER CARE""(By now, I think you will be knowing why I put CUSTOMER CARE in "" "") and hand over that letter
hoping that atleast the cancelling of the connection will take place immediately unlike all the above which tok you 3-4 weeks.

You chk in the market and switch to some other reliable ISP and start hating BSNL !!
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
This is how the life of an average BSNL Customer RUNS !!

THINK TWICE BEFORE YOU LEAP !!!

You can guess my anger towards BSNL as I Spent so much time typing the whole thing.It took me one hour but it did not matter to me.

300-400 Phone calls on the whole for 6 months, 400 RS of Petrol for reaching "CUSTOMER-CARE" Office, Upto RS 500 on Internet Cafes for browsing internet when Dataone wasnt working...Would I mind 1 hour to type the whole thing which in fact helps others ??? NO !!

Typed all of the above with real-life Personal Experiences with BSNL-Chennai.BSNL Support in your area might vary.

Thank You for reading patiently and think twice before going in for a BSNL Internet !!

In the month of March2003, I was given WLL connection having No. 2275974 alongwith the promise that sooner wire will be laid the WLL connection shall be converted into wired connection. The wire laying was completed in the area in November 2007 where I lived and the above conncetion was installed.

On approaching to your local exchange office at Indrapuram, I was told to give / submit an application for conversion the wired connection from WLL. The same was submitted in the month of January 2008 and after No.of pursuations and followups with Loni /Indrapuram Office, the wired connection with new instrument having new no. 2651705 was installed at my residence in the month of April 2008 and the instrument alongwith the battery having no.2275974 was handed over to Indrapuram Exchange Office. The wired landline no. 2651705 is well functioning since than.

Bill for the month of April 2008 of 2275974 was paid timely.

Bill for the month of May 2008 was received surprisingly in the third week of June of telephone no. 2909074 which was not alotted to me and the same in original was submitted alongwith the request of regularisation of actual telephone bill[protected] to Indarapuram, Telephone Exchange. Again, No. of followups and personel meeting with JE/SDO another bill for the month of June 2008 of telephone no. 2909074 is appearing on your website.

I personely feel that the above case is a lack of communication, monitoring, supervising and not regularising the phone no. 2651705 which was installed at my residence at 10/16, Moulsiri Road, Shiprasuncity, Indrapuram, Ghaziabad.

Request to intervin and slove the above problem by simply activeating the my phone No. 2651705 and regularised the billing from May 2008 onwards under intimation to me.

An positive and quick action shall be highly appreciable.

Thanking you,

I am living in Neelangarai, Chennai. Our broadband is not working from the last one month onwards. We have done lot of complaints through online as well as customer care. We went directly to BSNL office three times. But no officers were there. We got vexed with this problem. Atleast we want to disconnect the broadband. But we paid for modem too. We don't know what to do...

Migration to SARAL ANANT is not activated on Mobile No [protected] in Kotdwara (telcom Distt Sri Nagar-Uttrakhand)

Hi,
i have lost my sim card ([protected]) 15 days back and would like to get back the same sim, since all my official numbers and contact details are stored there in my sim. I have an amount of around Rs1000 in my sim available at the point i lost it.

please let me know how i would be able to get back my sim, as it is of an urgent importance in my life.

below are my details available:

Sunanda Mukherjee
Flat-121, Block-A, 19/A Deodar Street
NANDANIK APARTMENT
Kolkata-700019
Landline Number:[protected]

Please let me know for any other issues.