[Resolved]  BSNL — Poor Broadband Service

Address:

Khordha, Odisha

Phone No:[protected]
Account No: [protected]


Dear Team,
I am using BSNL broadband from Nov'2010 but unfurtunately from last 3 months I am facing broadband and landline out of order ie, 10 to 15 days in a month and there is no waiver from BSNL side. Currently from 1st Jan'2012 broadband and land line is completely out of order and for this I have logged 2 complaint no ie, [protected] & [protected] . On 25th Jan'2012 one of the ticket stands closed without any resolution.
There is no satisfactory answer from BSNL end. Would require your help

Here is the mails which has been shared with BSNL GMTD

From: [protected]@hotmail.com
To: [protected]@bsnl.co.in
Subject: FW: Poor Customer Service :- Need urgent action : Ticket No [protected] & [protected]
Date: Sat, 28 Jan 2012 19:24:51 +0530



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@bsnl.co.in
Subject: FW: Poor Customer Service :- Need urgent action : Ticket No [protected] & [protected]
Date: Sat, 28 Jan 2012 19:24:51 +0530


Dear Sir,

Again same response is being received from BSNL customer care end. I have logged 2 complaints that from 1st Jan'2012 both the Landline and Broad band is completely out of order after discussion with customer care executive as well as Kaushalyaganga Exchange personel.

As there was no solution provided till 15th Jan'2012 I have logged the below tickets

[protected][protected] Landline PRADHAN SUDARSAN Technical Completely Out Of Order Closed 16/01/2012 18:20:24 Telephone & Broadband Completely Out of Order
[protected][protected] Landline PRADHAN SUDARSAN Billing BB Other Complaints Open 16/01/2012 18:23:04 BB is completely out of order from last 15 days

Unfurtunately one of the ticket [protected] has been closed on 25th Jan'2012 without any resolution.

Would request your intervention on this for quick resolution as well as there is no usage for Jan'12 the bill should be waived.

Awaiting for your kind action.

Regds,

Sudarshan Pradhan
GSM: +91-[protected]




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@bsnl.co.in
Subject: Poor Customer Service :- Need urgent action
Date: Tue, 23 Aug 2011 19:37:10 +0530


Dear Sir,

This is to inform you that I am a BSNL customer having phone no[protected] + BB connection , Customer ID [protected]. Since 18th Aug;'2011 I am unable to access internet for which I have already logged complain [protected] which has been closed today without any resolution. While asking for the exchange engineer ( Kausalyaganga Exchange) they casually told that there may be modem problem. We will try to attend today or tomorrow.

I have taken connection with modem on Nov'2010 from BSNL, so if modem is faulty that should be replaced by BSNL.

Again when I called up customer care they logged another complaint [protected].

Need your urgent help so that I can access my internet at earliest.

Thanks in advance.

Regds,

Sudarshan Pradhan
GSM: +91-[protected]
Email:- [protected]@hotmail.com