Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir i recharged my mobile [protected] with recharge of Rs. 330 on 1st Sept 2012 by online recharge from rechargeitnow.com. But my transaction failed. Money was debited from my account and i didnt got any balance. For this i complained to the customer care and i was told my money will be returned within a week. But i didnt got any refund. Again i complained and a new complaint number was provided to me on 15th sept 2012 and again no solution was provided.Again they informed us on 20th Sept 2012 that our money is refunded but it was not. After calling atleast 10 to 15 times to the customer care i didnt got any solution to my complaints. Everytime a new complaint is registered and company is totally making fool o[censored]s. Customer care people do not transfer our call to higher authority and on demand they register a complaint and disconnect the call. Sometimes they answer us your money is refunded but after taking banks statement i come to know that its just a lie. Kindly suggest me further action.

I have BSNL land line phone number[protected]. In thee current bill (August-2012). Rs. 156.48 have been charged under adjustments for Music on demand, Movie on demand and Games on demand (M/s Hunganma).I never subscribed theese services and do not want to continue thee subscription.Please unsubscribe thee same & Refund the unautheorize charges.

In our village(Talakurunia,Gopalpur,Balasore) phone are dead last 5 months...when we contacted BSNL people they are saying cable has problem that happened due to road work.Now they are saying due to road work cable are damaged and asked us to reach JTO..We approach them and made online complain no body is responding.Govt is saying we are giving connection broadband but on reality our panchayat ,post office is now operating without phone forget about broadband...This seems that officers are deaf and not care about consumer benefit...

Please unsubscribe my mobile no: [protected] from unwanted messages and deduction from follo puneeth. Also send the unsubscribe link to my mail id: [protected]@yahoo.com as I do not have the option to unsubscribe from my mobile.

sir,
my bsnl mobile no. [protected]
i want this number call detels incoming & outgoing last month ( 1 august to 31 august)
this time my number is switch off.
i want this detels in my email id.
my email id is [protected]@gmail.com.
or contact me no. [protected] or [protected]

Respected Personnel,

I am R.Jayakumar, applied for Mobile No.Portability from BSNL to Tata Docomo. My BSNL Mobile service provider have not accepted my MNP request and also not providing a valid reason for such non acceptance . Please process my complaint and proceed with necessary action to accept my Request of Mobile Number Portability. For your Convenience i disclose the following details .

Name : R.Jayakumar
MNP Request NO.UPC : BT579514
Date of Request : [protected].
Already 10 Days have passed still my Request is not processed. Actually the request should have cleared by maximum 7 days from porting.

Dear sir,
We are the subscriber of MP Rewa Telecom , our land line number is 225317 we have facing problem since last 2 month we have made complaint in the previous month for dead phone and after lot of pursuance with the SDO and TDM our bphone was attended and facility was restore. However after 10 days our bphone is further under trouble such as in our bphone only single ring is coming for incoming call and immediately disconnected automatically without attend the phone. For this we have made complaint in customer care on dated 11.09.2012 with complaint number [protected], at Rewa exchange on dated 14.09.11 at Sl number 12, we have made continue request with concern SDO but nothing response is received by them. In such position we think that local administration is promoting to subscriber to disconnection of the bphone. Further we have made contact on dated 21.09.2012 with TDM Rewa he has only give us assurance but till to date not any response received till to date up to 8.00PM
Therefore it is requested that necessary guideline may please be issued to concern SDO that not made harassment to land line subscriber and our complaint is rectified immediately. We will hilly anticipated that our request is solicited from you end.
Thanking you.
Yours sincearly
Manoj Rai Shrivastava
[protected]
MN [protected]

Sub: Deduction of balance from pre-paid mobile account.

Dear Sir,
I am a customer under BSNL pre-paid mobile service net work. On 17.09.2012 i recieved a message regarding balance deduction which was as follows : Rs. 10 charged. Thanku for using Rubaru Service. Your service have been renewed. To Unsubscribe send unsubhm to 54000. it came from the no.[protected].
But i have never requested for such kind of service in my life. Then why are they deducting balance. When i tired to call customer care no. they gave me waiting time for 20 minutes. So i was not able to file complain at that particular time.
Then again on 20.09.2012 i recieved a message regarding balance deduction which was as follows : Rs. 10 charged. Thanku for using Rubaru Service. Your service have been renewed. To Unsubscribe send unsubhm to 54000. it came from the no.[protected].
They again deducted my balance. this time i called at customer care no. their customer care person did not responded my call very well and hung up the phone. whn i asked them to refund my money they said ur service has been deactivated but ur balance will not be refund. Then i tried to convince them to give my balance back. after that only they registered my complain and said that the balance of 10 rs. will be refund within 15 days. and they refused to rfund the complete balance.
also their response was not good.
No i fear should i top up my balance or not. i fear agin they will deduct the balance some how.
Being a part (customer) of India’s largest and most reputed mobile such type of harassment is not at all expected and it hurts me a lot.
Kindly look in the matter and for which I shall be obliged.

With thanks and regards,


Vikas Sharma
Mob: [protected]
Bhadurgarh, Distt-Jhajjar

My landline no. Is[protected]. I have been promptly paying the tariff well before due date regularly on line. My above line is not working for the past one week. It is dead. I am unable to connect the broadband. I have registered a complaint in 198 but my problem is not solved. I have been trying SDO in[protected] but there is absolutely no response. Please rectify my land line 243621

TS Bagavathi
19' Melavadambokki Streret
Tiruvarur

Dear Sir,
I applied to PORT on my mobile no [protected] from Airtel to BSNL on 12.9.12,but upto now it is not done,Airtel Close my mobile on17.9.12 but they donot done upto now ie 3.9.12.
TRAI says it should be done immediate after former service provider
close services within two or three hour.
I am facing deficulties since 4 days, On one neither try nor M/O Telecome,BSNL helping me
Pramod Kumar Jain
152-35 Mansatovar Jaipur
[protected]@yahoo.co.in

I bought bsnl penta 701c tablet from Infibeam. But, the problem with tablet is.. it is only showing 280 MB RAM instead of 512 MB. n when I called Penta Customer care they told me that this is an issue with RAM upgradation software. But in reality my tablet has 512 MB RAM only.. Is it possible???

Please reply! if anybody know the solution or know about the this problem.

SIR
I HAVE ALLREADY MAILED YOU THE BAD CONDTION OF GOINDWAL TELEPHONE
EXCHANGE.STILL THEIR IS NO ONE IN THE EXCHANGE TO ENTERTAIN THE
CUSTMERS.
SDO AND JE`S ARE NOT INTENDING THE CUSTMERS .TELEPHONE AND BROADBAND
SERVICES ARE INACTIVE FROM MORE THEN A WEEK AND NOBODY IS LISTENING
THE COMPLAINTS OF SUFFERRING CUSTMERS.THE CONDTION OF EXCHANGE IS
BECOME VERY POOR THE GENRATER OF EXCHANGE IS NOT WORKING .MOBILE
SERVICES OF BSNL ARE ALSO NOT GOOD IN THE AREA.
KINDLY DO SOME FOR THE GOINDWAL EXCHANGE BECAUSE CUSTMERS ARE
SUFFERING. YOUR SDO IS NOT DOING HIS DUTY HONESTLY.

VARINDER SINGH RANDHAWA
JOURNALIST
GOINDWAL SAHIB
[protected]
[protected]

myself pankaj b. nimbalkar ..wants to immediately stop services of hangama and videogames .please stop immediately from my landline no..[protected].stop both video hangama and games ....

Hi,

I am a new customer in BSNL -Broadband ,i took the Land line with broadband connection on July 2012 i owned the modem and phone instrument because i have it a spare so i don't like to take a new instruments but after billed for my first cyclic i shocked they charged for INR 500 + 250 on installation with both land line and broadband.but i did my self for the installation part they wont provide the instrument also but they charged INR 500 then i raised the complaint on BSNL PORTAL in self care on 25/08/2012 00:35:09 so i listed below the complaint details for your reference
URL :http://selfcare.sdc.bsnl.co.in
SR #: [protected]
Service Id *: [protected]
Customer Id: [protected]
Status : Open

it takes almost one month for it no response from BSNL customer care even i never get the call from there still its open in status.
kindly look into this issue and provide me the favorable response ASAP.

Regards,
Sathish Inbarajan
+91-[protected]

SDO,TELEPHONE, CUTTACK
SIR, I AM A LAND LINE COSTUMER UNDER YOUR JURISDICTION BEARING NO.[protected]. I HAVE PAID ANNUAL DUES FOR THE CONNECTION.BUT, SINCE LAST TEN MONTHS I AM NOT AVAILING THE SERVICES.NO LINK IS PROVIDED TO ME IN SPITE OF REPEATED & LONG STANDING COMPLAINTS. HENCE, I DESIRE DO WITHDRAW FROM SERVICES FROM BSNL. PLEASE LOOK TO MY CASE SINCERELY OR SUGGEST ME FOR THE STEPS I SHOULD TAKE.
WITH REGARDS,
PRAFULLA KUMAR ROUT. MOBILE -[protected] [protected]@yahoo.com

HOW CAN BSNL WILL BE BLOCK?

I have applied for landline and broadband connection on dated[protected].no response till date i.e.[protected]

I never subscribed for Follo Puneet

But each week Rs 10/- getting deducted

Inspite of clicking unsubscribe link, money is being cut from my mobile for Follo service
I request the money need to be refunded & BT-ITIMES need to be banned

kindly unsubscribe the follo service titled BT-ITIMES and stop charging Rs:10/- . My Cell number is : [protected]
This is highly irretating, some one without my intention deducting Rs 10 from Cell & no help to stop this.

Kindly do the needful and BAN this service

please solution my problem.
do not recharge gprs rs. 7-100mb, rs. 14-200mb, rs. 99-2gb from own mobile any sms or number dial.
our area store do not recharge. they recharge minimum 50rs. so very problem to recharge.
please any number or sms to recharge gprs.
my mobile no. : [protected],[protected]
please reply me.
my e-mail: [protected]@yahoo.com

HI, I am Nitin Kumar Verma, my number landline number is[protected], I am consuming bsnl broadband from a long time.
Suddenly form last month the DSL of my modem restarts after every minutes. This issue generally came at evening and night.
I have booked so many complaints on this to BSNL, I also give a written complaint to GM of BSNL Bhart Nagar branch, C.S. Bhanot.
He said he will look into the matter but no action is taken yet.
It is being a month and now I am so much frustrated with BSNL service.

Thanks & Regards
Nitin Kumar Verma