[Resolved]  BSNL Broadband — Wrong Calculation of chargeable data in bill

I have BSNL broadband's Home500 in which i have data transfer limit of 2.5 GB during daytime(8 am to 2 am) and unlimited data transfer during 2 am to 8 am. I use task scheduler utility of windows system which starts my torrent client software which i use for downloading from p2p network, at 2:05 am and automatically closes same application at 7:55 am. Hence i make connection well before 2 am leave my pc on for downloading.
I got my connection in January of this year and i had been doing same from then. I used to get my bills with correctly calculated data transfer i.e. data transferred during daytime and data transferred during 2 am to 8 am clearly differentiated. But from month of May i started to notice that BSNL is not differentiating data transferred before and after 2 am. The data transferred till 2:20 or even 2:30 was also being calculated as chargeable data. Same thing continued in June, July and till date. I July because of this wrong calculation i got my 2.5 GB data limit crossed and it showed excess data of nearly 500 MB costing me unnecessary nearly 400 Rs. more than regular monthly bill of 570 Rs. I have filed a written complaint to BSNL authority of my area but in vain. First of all the person in that office was not even aware of the technicality of the issue regarding my complaint. She said that she need it to be discussed with higher authority and then only she can accept my complaint. After some days she calls me and says my complaint is not valid because what start time of the connection is important, that means if i connect to service at 1:59 am and continues using service till 8 am the all data transferred meantime will be considered as a chargeable data. I was shocked to hear this statement of her. I mean this doesn't make any sense, instead it pretty lame excuse to hide BSNL's miscalculation in billing and to loot costomers.
I think if BSNL is providing plans which gives users unlimited download during certain time period then it is BSNL's responsibility to differentiate between data transferred during that period and rest of the day. My second point is that the log which shows start time and stop time of connection is made by BSNL's billing system. That means even if do not disconnect my connection say from 1 am to 8 am, still it will show in the log more than one sessions of connections. You can clearly see this in your bills also. All i am asking is that why can't BSNL make their billing system more accurate so that it can make log of data transferred till 2 am and different log data transferred after that; even if connection is not altered from user's side?
I have already paid the excess bill and still waiting for my complaint to be addressed by BSNL. The local authority is as co-operative as needed and just delaying the issue. The person has refused the reliability of the printout of the detailed billed from BSNL's own website and has retrieved the detailed bill from her "reliable source" but failed to email me after may attempts and not even able to give it me through USB drive or CD because computer at her office are unsurprisingly outdated which don't even have USB ports let alone CD drive. Here I request u all to suggest me if there is another effective way to get my complaint resolved and rebate from the excess bill which i have paid.
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Aug 13, 2020
Complaint marked as Resolved 
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hi! its me I am not satisfied with calculatiion of bsnl data one billin its calcutae wrong which really sucks me .you can imagine that my bills has been cross to 5000/- above eventhough I didn't use broadband daily.its really depressedf me the way of the calculation of the accounted who has been calculated my bill. i have been usinng my 500combo+ whic gives the facilities o[censored]nlimited download after 2:00 am to 8:00 am morning but how my bills rises even i download most of the stuff in this time, and please can u mention in bill o[censored]sage in kb or in mb.
please resolve my problem I am from middle class family and i can pay this much of bill which is out of your range.
unsatisfied customer
Incorrect Billing of BSNL
In our Office we are using BSNL broadband's Home 250 plan. Monthly maximum Data transfer limit average of 0.046 to 0.097 GB has outgoing and 0.326 to 0.508 GB has incoming. Any way the total usage incoming and outgoing maximum will be 0.899 GB. But for the Month of October we noticed that unit rate has been crossed to Outgoing has 6.798GB and Incoming 2.173 GB and the Total usage they have billed is 8.971 GB. Hence we are working in general office hours 8 hours/Day and we using for Receiving and sending of Mail Purpose only. Even though the office was closed for five working days due to rain and our Electricity Problems. Regarding this i have submitted a written complaint to BSNL authority of my area but in vain. With the details of site that which we are used and further using. First of all the person in that office was not even aware of the technicality of the issue regarding my complaint. She said that she need it to be discussed with higher authority and then only she can accept my complaint. After some days she calls me and says we will take further action about this complaint I was shocked to hear this statement of her. I mean this doesn't make any sense, instead it pretty lame excuse to hide BSNL's miscalculation in billing and to loot costomers Money.
In the Bill they are not giving the proper details and differentiate between data transferred during that period and rest of the day. My second point is that the log which shows start time and stop time of connection is made by BSNL's billing system. That means even if do not disconnect my connection say from 8 am to 5 pm, still it will show in the log more than one sessions of connections. You can clearly see this in your bills also. All i am asking is that why can't BSNL make their billing system more accurate so that it can make log of data transferred and different log data transferred after that; even if connection is not altered from user's side?
I have already paid the excess bill and still waiting for my complaint to be addressed by BSNL. The local authority is as co-operative as needed and just delaying the issue. The person has refused the reliability of the printout of the detailed billed from BSNL's own website and has retrieved the detailed bill from her "reliable source" but failed to email me after may attempts and not even able to give it me through USB drive or CD because computer at her office are unsurprisingly outdated which don't even have USB ports let alone CD drive. Here I request u all to suggest me if there is another effective way to get my complaint resolved and rebate from the excess bill which i have paid.
Incorrect Billing system of BSNL

In our Office we are using BSNL broadband's Home 250 plan. Monthly maximum Data transfer limit average of 0.046 to 0.097 GB has outgoing and 0.326 to 0.508 GB has incoming. Any way the total usage incoming and outgoing maximum will be 0.899 GB. But for the Month of October we noticed that unit rate has been crossed to Outgoing has 6.798GB and Incoming 2.173 GB and the Total usage they have billed is 8.971 GB. Hence we are working in general office hours 8 hours/Day and we using for Receiving and sending of Mail Purpose only. Even though the office was closed for five working days due to rain and our Electricity Problems. Regarding this i have submitted a written complaint to BSNL authority of my area but in vain. With the details of site that which we are used and further using. First of all the person in that office was not even aware of the technicality of the issue regarding my complaint. She said that she need it to be discussed with higher authority and then only she can accept my complaint. After some days she calls me and says we will take further action about this complaint I was shocked to hear this statement of her. I mean this doesn't make any sense, instead it pretty lame excuse to hide BSNL's miscalculation in billing and to loot costomers Money.
In the Bill they are not giving the proper details and differentiate between data transferred during that period and rest of the day. My second point is that the log which shows start time and stop time of connection is made by BSNL's billing system. That means even if do not disconnect my connection say from 8 am to 5 pm, still it will show in the log more than one sessions of connections. You can clearly see this in your bills also. All i am asking is that why can't BSNL make their billing system more accurate so that it can make log of data transferred and different log data transferred after that; even if connection is not altered from user's side?
I have already paid the excess bill and still waiting for my complaint to be addressed by BSNL. The local authority is as co-operative as needed and just delaying the issue. The person has refused the reliability of the printout of the detailed billed from BSNL's own website and has retrieved the detailed bill from her "reliable source" but failed to email me after may attempts and not even able to give it me through USB drive or CD because computer at her office are unsurprisingly outdated which don't even have USB ports let alone CD drive. Here I request u all to suggest me if there is another effective way to get my complaint resolved and rebate from the excess bill which i have paid.

BSNL — BSNL has charged me while I was working in free hours of internet usage in between 2:00 pm to 8:00 am

I was working during the free broadband usage time which is from 2:00 pm to 8:00 am and when i saw my broadband account for seeing my memory usage it was more than what it was before.BSNL is charging money for late hours also which is free.
I have also faced the same problem and got the same answer as you. Here is a point to note that when ever your connection continues from night 2.01 am onward and till morning 8.00 or afterward it will automatically calculate the usage as free and as chargeable after 8.00 am without disconnecting the connection.

i.e. If connection start in chargable time and continues in free usage, BSNL SERVER counts fully chargeable.

It is fully cheating with customers.

I support your complaint. please tell your e-mail id and phone nos.

Phone No.[protected],[protected]
Charkhi Dadri
Distt. Bhiwani (Haryana)
hi, is there any data calculation while use of messenger for chating and voice chating?
Hi there...

I'm facing the same issue. I used applications to start the system automatically by 0159hrs and had the torrent applications in the startup and so downloads start auto and for sure this is happening after 0202hrs. But still the bill are sometimes calculated charged till 02025hrs and sometimes till 0820hrs it will be charged free. The start time and end time of the free usage is unpredictable!!! It has the variations for 20~30 mins and due to this, am charged for about 100~200MB/day. Later tried doing manually, staring the entire process --->right from switching on the system by 0200hrs, but still of no use. Its still calculates usage made after 0200hrs and free usage goes till 0810~0830hrs. I don't think there is any solution for this other than BSNL updating their servers!!!

Cheers,
Sabu
BSNL authorities are 3rd class, they are hole person including higher authority like Sat Paul.

There is no meaning to inform them anything. They are maadarchode.

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