Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My mobile no. is [protected]. I am from Siliguri, West Bengal. Few days back unneccessarily caller tune had been activated in my number although I have not asked for that. Now after calling to the customer care ([protected]), they are telling it is not possible to disconnect it from their side and I have to send a sms typing UNSUBSCRIBE to 56700. Even after sending the sms my caller tune is not removed. Even if I have not asked for that why should I have to disconnect from my side? and after 30 days automatically amount will be deducted from my account. I want to close it as soon as possible.

Sir/ Madam,
I would like to inform that I am a regular user of BSNL telephone at Rawatbhata since last one year. Previously, I used to receive my telephone bill at appropriate time interval.
But, Since March-2008, I switched over to broad band connection. After that, upto 1-2 months, the bill was received by me, but now, from last 6 months, I have not received my monthly telephone bill at my residential address.
Kindly do the needful in this regard.
Thanks,
Smt. Manisha Misra
Scientific Officer-D
Rajasthan Atomic Power Project-5&6
Rawatbhata via Kota

I made a complaint regarding the disturbances or audio distortion to BSNL on 15.9.08, my complaint No is 36413. BSNL personnel were limited to just enquiring the problem, but not curious in locating the fault and rectifying the error. It is really pathetic, we are unable to hear clearly the caller vioce. Many times enquired, the reply is we will attend it within 24 hours. Terrible service. Tel No. 27177804, Secunderabad

Though trying a no. of times to check my usage detail, I was unable to do so because the system is not responding to my portal id & password.
this is obviously very frustating & time taking and moreover my bb charges are shooting sky high.
Moreover, I have submitted a request for change of bill plan i.e from 250/ to 750 PLUS on 2/9/08.It seems that no one is bothered and loss of tax payers money is taken for granted, as no action is still not being taken on this regard.
THE CUSTOMER CARE service is totally in shambles, as most of the time the customer care executive is not available.
If possible and if your office time i.e after the leisure time u enjoy during office hours, permits, then kindly look into this matter. My no being[protected].
Ambar Ray Barman

i have bsnl sim of gujarat..
from last 2 months i am on roaming,
but since last 4 days i am not getting any coverage in my mobile..hence i have become disconnected from the world.
it may be possible that the switching center/exchange of karnataka has denied acess me for roaming..
so please kindly check it out.
my number is[protected]...

Dear Sir,

I want to download a devotional song as a caller tunes but i cant know the procedure. So, please send me the procedure or please download the song on my moble- "radhe radhe kaho, chale aayenge ge bihari". My mobile no is [protected]

I am unhappy with the service of BSNL Mobile service it sis due to after purches the caller tune chages has been deducted from my account three times total amount is Rs60/.But several followup with customer service problen is still same.Only one word comes from my end for the service of BSNL is disgusting.

My mobile no is [protected]

Regards
RANJANA SINHA
[protected]

Dear sir
Iam asenior citizen Paying Regularle but victimised because of the fault in your citizen
Kindly restore the services immediately so that I can contact my sons if anurgencr arises

Your on line sites are not functioning properly to register complaints When Will the sites be ready.
ranganathan







--- On Thu, 10/16/08, Vedantadesikachariar Ranganathan <[protected]@yahoo.com> wrote:

> From: Vedantadesikachariar Ranganathan <[protected]@yahoo.com>
> Subject: complaint
> To: [protected]@bsnl.co.in
> Date: Thursday, October 16, 2008, 1:49 PM
> Dear Sir
>
> Payment thru kiosks Cheque depository machiene Phone
> [protected] Consumer no. [protected]
>
> If payment is made immediately after the receipt, The
> cheques are not accepted as the amon varies normally from
> month to month .But If the amount is the same when calls
> made are within free limit. The chques are accepted as the
> only parameter for the acceptance is the amount tallied
> by calling to enter.
> Few months ago I had a problem and out going call was
> cut. I made a complaint and when BSNL contacted me . I told
> them the problem and asked to adjust the credit shown as
> the additional payment made in the previous month Again in
> August, the same problem has occurred On 9th I received
> the bill dated 7th and I paid it on 10th The receipt bears
> the bill no, bill date of pervious month
> I always write the phone no., account no., invoice
> number with bill date and my name on the reverse side of the
> cheque If two payments are received why cannot they see
> the reverse side of the cheque
> When the problem was noticed and reported why no action
> was taken to prevent the occurrence. You can do it 1
> waiting to dispatch the bill till updating the system or add
> another paramter as the bill date for acceptance of the
> cheque by the machine. or see the reverse side of the cheque
> before cutting the services for prompt payments because of
> your system fault or contact the individual
> Kindly restore my outgoing calls
> Ranganathan
> TO
> < [protected]@bsnl.co.in >
>
>
>
> Consumer No. Bill No. Bill date Bill
> Amount Amt.Pd/Adjusted Amt.Payable Pay By Date Status
> [protected][protected]/10/[protected]/10/2008 Please
> pay
> [protected][protected]/09/[protected]/09/2008 Paid
> thanks
> [protected][protected]/08/[protected]/08/2008 Please
> pay
> [protected][protected]/07/[protected]/07/2008 Paid
> thanks
> Important Note :
>
> M.Sreedhar DGM (SW) South West & StThomas Mount
> area [protected]

BSNL is claiming that they have complete structured customer care mechanism in place to serve its customers.
Customers has enough choices in this age to choose... especially in telecommunication field.

What makes me saying this is ... I have registered a complaint about my landline.. I got a docket number also. Right after one month also there was no action.. docket status showing is ... service pending at outdoor... Then I thought of visiting customer care office. When I enquired there they were telling that there is some problem for the cabling and it will take some time. All other lines in my apartments are working fine and only my connection is out of order... I don’t know how the cable problem only for me... and if the problem is for the cable which connects the main box to my instrument.. to change a 10 mtr cable, one month is required ? And if I ask this in customer care the officer is telling me to talk to cable department :)

We are located in Bhopal. We are paying 4000 Rs per month to BSNL for broadband usage. Our modem died 15 days ago and it took about 10 days for bsnl professionals to detect the problem. We have purchased a new modem and still we are not able to connect. They are trying to copy airtel services by calling frequently about the problem but there un trained staff does not talk politely and hang up the phone without finishing the talks. We are a small software company trying to get big in these Indian conditions and this BSNL which has lot of money dont care about services and ruining their image. I dont know how are they into the market.

There are week network in P block Sriganganagar, I have requested to GM BSNL Sriganganagar on 11-09-08 vide recipt No. GMTD 128 /11-09-08, & reminded on 26-09-08.
I am residing at 129 P. Block Sri Ganganagar . where non of the 3 available Towers viz . Bus Stand, Vinoba Basti & Gangaur are able to transmit so strong Net work for Mobile Communication in Side my House. I Have to go in the street to use my mobile set this problem is not only for me but it is for all mobile user in this street.
Hence your good self is requested to please arrange to increased range of these Tower or by any other way to getting sufficient Network for mobile system.



Yours Faithfully



(Hari Kishan Nagpal)
Mob. No.[protected]
129-P Block, Sri Ganganagar (Raj.)

Hi,

I am a BSNL Broadband customer. I had BSNL connection at Mathikera Bangalore address.Recently i shifted my house closer to my office. I submitted my telephone shifting request well in advance so that connection will be ready by the time i will move to new house in Ramamurthy Nagar Bangalore.

Now I already shifted to a new house in Ramamurthy Nagar Bangalore. I raised a request to shift my phone & broadband connection to my new address on 16th Sept 2008. Officers assured me that it will not take more then 2 weeks to shift this connection. My OB number is 75111809. Now it is more then a month. I can’t see any thing is happening in this regard. Daily i am calling Ramamurthy Nagar BSNL telephone exchange but no one is picking the phone.
I got bunch of customer care numbers to speak but no one is picking the phone.
25660566 25653848
25661000
20111143
23431100
25651000
25660566
25658282
[protected] (Mr Babu Division Engg)


I tried to reach couple of people to raise my concern but the result is none.
I tried to reach Mr. Babu Division Engg on his mobile number i.e. [protected] but he is also not picking up the phone.
Later I tried to speak Mrs. Nilima Area Manager on 25422000 / 25427000 but her secretary not allowing me to speak to her & asking me to call them tomorrow every time I call these two numbers.

We are outsiders with small family. Most of my business is based on internet connection. Now I am helpless. I can’t work late night because there is no connection at home. It is impacting my communication to my customer.

My personal experience with BSNL is very bad. I will shout with my open mouth that BSNL is another name of worst support, worst services, worst communication, and worst customer care. It is my personal advice not to go for BSNL. It is best to go for private operators. Their services are far better then BSNL & they are well aware of technical issues.


Cheer,
Arun Shankar

I am a BSNL Landline & BroadBand Customer.

My Landline No. is 22630578.

I would like to share my HORRIBLE experience with BSNL Service.

My broadband connection is not working properly for the past 15 days.

My connection is getting disconnected every two minutes frequently.

I am not able to download any documents or check email for the past 20 days.

I went to Pozhichalur telephone exchange in person and registered a complaint. Till today no action was taken in this regard.

Since I am using the BSNL landline only for Broadband purpose, I am paying every month bill amount without enjoying the internet facility fully.

I believed that BSNL will provide better service when compare to other Internet service providers in the market.

But, now I found that BSNL is a worst service provider when compare to other ISPs in the market.

Without providing a good service and not bother about the customer care, every month BSNL is sending Bill very promptly and I am paying the same without fail.

If this continues, I will be forced to surrender my connection and advise my friends and colleagues also to not to go for BSNL BroadBand.

I had taken post paid mobile [protected] from hyderabad in Sep08.
I had lodged complain with cust care to activate national roaming vide J[protected]. So far national roaming has not been activated. Please activate the national roaming immediately.

My complaint no is J[protected] on 19 october, 2008. When I tried to know about complaint progress then I was given information very rudly and unrespectfully and attendent of customer care was Miss Rdkha Ji .

dear sir,
i have a broadband connection 750 rs month we are facing a of disconnect problem from 20 days we are complaint many of times but no action has been taken plz solve my problem ...

dear sir,
i am Sandip, sir please my cell no [protected], sir this nomber calltune remove.your costmer care not help me and i am not satisfied.i hope my request short time in soul ok
thanks

Sandip

Loss of SIM card
Hi,
i have lost my sim card ([protected]) YESTERDAY and would like to get back the same sim, since all my official numbers and contact details are stored there in my sim. That connection was postpaid, so please stop the line first.
please let me know how i would be able to get back my sim, as it is of an urgent importance in my life.

below are my details available:
my landline no[protected],
mail [protected]@rediffmail.com

Please go through the link below to get more details about fraud people

http://answers.yahoo.com/question/index?qid=[protected]AAUDf43...

To
G.M
BSNL[LKO]
SIR,
matter:for billing of broadband
sir my tlephone no:233711
i am using bsnl broadband .sir i paid 1000rs security of telephone nad
850re intially at the time of installation.
i got the bill in the bill in the month of august of rs 2only i paid
it and again in the month of september got
bill of rs 1519 i also paid it.
in this month of october i got the billof rs 500only
when i got the detail the told me that
199rs for broadband
60rs for modem
and 166rs of installation charge for each month [in first 6 bill}.
sir i wanna know that the 166rs instalment charge is for what.
please tell me
thanks
yours
sarita goel
ph;[protected]
mob:[protected]
email:[protected]@gmail.com

sir i am not recieving your responce please solve my problem or gave any responce or i am disconect my phone due to this bad responce of seniour officer