Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i want to change my portal password how can i change and also i want tto see my landline usage is there any solutions to get this plez tell me

I have applied for broad connection on 1st Aug. 2008 but still I could get the facility

Customers of BSNL Post paid mobile pay their bills regularly but is not being credited to their billing account. Ultimately, the subscriber's mobile gets disconnected due to no fault of theirs. The paid bill is shown in arrears in the forthcoming bills with a late fine imposed on the already paid bills. The BSNL Offices never picks up calls to hear customers grievances. It has also come to light that bill paid by Mr A is being credited to Mr B's account. All these mix up plus their non-interest in picking up customers' calls is of great irritation to the "valued customers" (supposed to be). Though the officials of BSNL are aware of these, they take no interest in solving the problem. The BSNL authorities better take up this matter fast as they're losing their credibility and customers are switching sides to other service providers like Airtel, Reliance, Aircell etc.. Is this problem being faced by customers of Kohima and Dimapur alone ?

my land line is not working for past 3 daysbearing number[protected]

I am using BSNL prepaid card. I am residing in villianur and iam working in one of the school in poraiyur. When i try to contact any of my friends through my mobile. I am geeting the message as "Error in Connection for the past one month. Please reply us about the problem and try to solve the problem as soon as possible

i wanted 2 know my call details so pls send immediatly

Sir

I am a subscriber to BSNL postpaid mobile connection having number [protected]. My incoming calls have been barred since last two weeks for no reason. Please rectify it.

Sir,

I want to disconnect my telephone and internet serviice and i am trying to do that from past 10 days. I have more than 10 reference number regarding the same, talked to prateek ( supervisor gurgaon), ashutosh( manager noida) but still my services are not disconnected. Your customer care executives and airtel outlet people gave no response even on written application submitted to vikas puri airtel outlet.

Please look into this matter otherwise i will not be left with any option except filling a case in consumer court.

Thanking You

Arjun Sachar

dear sir/madam
i am post paid cellone consumer of e-up .of [protected] . i paid my bill RS. 974=00 AT POST OFFICE PIRAICH DISTT GORAKHPUR PIN-273152, WIDE RECEIPT NO.263/2994 DATED[protected].DESPITE SUCH PAYMENT MY OUT GOING CALLS &SMS SERNICES HAS BEEN DEACTIVATED W.E.F[protected] . I SEND MY SON TO PRODUCE COPY ONF SUCH REC.BEFORE ACCOUNT CASH OFFICER AND CO MOBILE OF G.M OFFICE BSNL GORAKH PUR.BUT IT IS SURPISING THAT NONE OF THEM SOLVED THE PROBLEM .
REQUESTING FR EARKLLIEST RETORETION OF MY FACILITY
THANKINGYOU,
MARKANDEY MISHRA

Respected Sir,

Every month while paying bill we are giving change of address. But, your people are sending bill to the old address since 5 months. Kindly send it to my new adress.

NAME: RAJARAM REDDY I.V
MOBILE#: [protected]
A/C#:[protected]
NEW ADDRESS: KARTHIK ANASUYA ENCLAVE,
3-4-483/2, FLAT # 104, STREET NO:5,
LINGAMPALLY, BARKATHPURA,
HYDERABAD:500027
br...

My mobile no. is [protected]. I am from Siliguri, West Bengal. Few days back unneccessarily caller tune had been activated in my number although I have not asked for that. Now after calling to the customer care ([protected]), they are telling it is not possible to disconnect it from their side and I have to send a sms typing UNSUBSCRIBE to 56700. Even after sending the sms my caller tune is not removed. Even if I have not asked for that why should I have to disconnect from my side? and after 30 days automatically amount will be deducted from my account. I want to close it as soon as possible.

Sir/ Madam,
I would like to inform that I am a regular user of BSNL telephone at Rawatbhata since last one year. Previously, I used to receive my telephone bill at appropriate time interval.
But, Since March-2008, I switched over to broad band connection. After that, upto 1-2 months, the bill was received by me, but now, from last 6 months, I have not received my monthly telephone bill at my residential address.
Kindly do the needful in this regard.
Thanks,
Smt. Manisha Misra
Scientific Officer-D
Rajasthan Atomic Power Project-5&6
Rawatbhata via Kota

I made a complaint regarding the disturbances or audio distortion to BSNL on 15.9.08, my complaint No is 36413. BSNL personnel were limited to just enquiring the problem, but not curious in locating the fault and rectifying the error. It is really pathetic, we are unable to hear clearly the caller vioce. Many times enquired, the reply is we will attend it within 24 hours. Terrible service. Tel No. 27177804, Secunderabad

Though trying a no. of times to check my usage detail, I was unable to do so because the system is not responding to my portal id & password.
this is obviously very frustating & time taking and moreover my bb charges are shooting sky high.
Moreover, I have submitted a request for change of bill plan i.e from 250/ to 750 PLUS on 2/9/08.It seems that no one is bothered and loss of tax payers money is taken for granted, as no action is still not being taken on this regard.
THE CUSTOMER CARE service is totally in shambles, as most of the time the customer care executive is not available.
If possible and if your office time i.e after the leisure time u enjoy during office hours, permits, then kindly look into this matter. My no being[protected].
Ambar Ray Barman

i have bsnl sim of gujarat..
from last 2 months i am on roaming,
but since last 4 days i am not getting any coverage in my mobile..hence i have become disconnected from the world.
it may be possible that the switching center/exchange of karnataka has denied acess me for roaming..
so please kindly check it out.
my number is[protected]...

Dear Sir,

I want to download a devotional song as a caller tunes but i cant know the procedure. So, please send me the procedure or please download the song on my moble- "radhe radhe kaho, chale aayenge ge bihari". My mobile no is [protected]

I am unhappy with the service of BSNL Mobile service it sis due to after purches the caller tune chages has been deducted from my account three times total amount is Rs60/.But several followup with customer service problen is still same.Only one word comes from my end for the service of BSNL is disgusting.

My mobile no is [protected]

Regards
RANJANA SINHA
[protected]

Dear sir
Iam asenior citizen Paying Regularle but victimised because of the fault in your citizen
Kindly restore the services immediately so that I can contact my sons if anurgencr arises

Your on line sites are not functioning properly to register complaints When Will the sites be ready.
ranganathan







--- On Thu, 10/16/08, Vedantadesikachariar Ranganathan <[protected]@yahoo.com> wrote:

> From: Vedantadesikachariar Ranganathan <[protected]@yahoo.com>
> Subject: complaint
> To: [protected]@bsnl.co.in
> Date: Thursday, October 16, 2008, 1:49 PM
> Dear Sir
>
> Payment thru kiosks Cheque depository machiene Phone
> [protected] Consumer no. [protected]
>
> If payment is made immediately after the receipt, The
> cheques are not accepted as the amon varies normally from
> month to month .But If the amount is the same when calls
> made are within free limit. The chques are accepted as the
> only parameter for the acceptance is the amount tallied
> by calling to enter.
> Few months ago I had a problem and out going call was
> cut. I made a complaint and when BSNL contacted me . I told
> them the problem and asked to adjust the credit shown as
> the additional payment made in the previous month Again in
> August, the same problem has occurred On 9th I received
> the bill dated 7th and I paid it on 10th The receipt bears
> the bill no, bill date of pervious month
> I always write the phone no., account no., invoice
> number with bill date and my name on the reverse side of the
> cheque If two payments are received why cannot they see
> the reverse side of the cheque
> When the problem was noticed and reported why no action
> was taken to prevent the occurrence. You can do it 1
> waiting to dispatch the bill till updating the system or add
> another paramter as the bill date for acceptance of the
> cheque by the machine. or see the reverse side of the cheque
> before cutting the services for prompt payments because of
> your system fault or contact the individual
> Kindly restore my outgoing calls
> Ranganathan
> TO
> < [protected]@bsnl.co.in >
>
>
>
> Consumer No. Bill No. Bill date Bill
> Amount Amt.Pd/Adjusted Amt.Payable Pay By Date Status
> [protected][protected]/10/[protected]/10/2008 Please
> pay
> [protected][protected]/09/[protected]/09/2008 Paid
> thanks
> [protected][protected]/08/[protected]/08/2008 Please
> pay
> [protected][protected]/07/[protected]/07/2008 Paid
> thanks
> Important Note :
>
> M.Sreedhar DGM (SW) South West & StThomas Mount
> area [protected]

BSNL is claiming that they have complete structured customer care mechanism in place to serve its customers.
Customers has enough choices in this age to choose... especially in telecommunication field.

What makes me saying this is ... I have registered a complaint about my landline.. I got a docket number also. Right after one month also there was no action.. docket status showing is ... service pending at outdoor... Then I thought of visiting customer care office. When I enquired there they were telling that there is some problem for the cabling and it will take some time. All other lines in my apartments are working fine and only my connection is out of order... I don’t know how the cable problem only for me... and if the problem is for the cable which connects the main box to my instrument.. to change a 10 mtr cable, one month is required ? And if I ask this in customer care the officer is telling me to talk to cable department :)

We are located in Bhopal. We are paying 4000 Rs per month to BSNL for broadband usage. Our modem died 15 days ago and it took about 10 days for bsnl professionals to detect the problem. We have purchased a new modem and still we are not able to connect. They are trying to copy airtel services by calling frequently about the problem but there un trained staff does not talk politely and hang up the phone without finishing the talks. We are a small software company trying to get big in these Indian conditions and this BSNL which has lot of money dont care about services and ruining their image. I dont know how are they into the market.