Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Our telephone[protected] is dead since last 7 days. repeated efforts tobook compliant over telephone
numbers 25449999, 25442198 has failed as no body is picking up the receiver. Once i could get the connected to automatic compliant recording. But after the compliant was lodged I did not get docket number ( as it used to be earlier for follow up) .

Pl repair the telephone immediately.

H.R.Sreenivasa Rao

I have not been given the extra talk time of rs.250/ as per the offer received by me on my mobile bearing no.[protected]. The offer, as per bsnl message, is "avail extra talk time of rs.250/- on all activated recharge coupons of value rs.1000/- and above . Offer valid from 24/10/2008 to 15/11/2008" message received from message centre[protected]"

However, even though the rechage has been done satisfying all the above requirements, additional talk time of rs.250/- has not been given.

Recharge was done by me on 01/11/2008 time 4-08-08 p.M

Please redress the complaint immediately.

29

I had applied for BSNL broadband connection through BSNL site in Aug 2008. After chasing up the matter for more than 2 1/2 months it was finally installed yesterday (03/11/2008). when i tried to use it in evening, first of all i could not get connected for minutes... after i get the connected activated it was tooooo slow, actually even slower than a dial-up connection(for a small down load i was getting speed of 7-12 bytes per second.
I tried to find out the reason from the concerned person on phone he said for this matter i would have to go to tel exchange.
A pathatic service provider BSNL doesnt not care even on CUSTOMER CARE service. Even after attempting 4-5 times and wasting around 1 hr i could not get a customer-care representative on their helpline 1500.

GOD save BSNL...

Sir,
am from cochin, kerala.My phone number is [protected].I took bsnl combi 500 home schme broadband from february.I was not satisfied with BSNL broadband usage shown in the bsnl website, and i had given complaint in BSNL office cochin.But no further actions are taken from BSNL BROADBAND session to check my complaint.Kindly try to solve my complaint

During the month October 2008 My Broad band (internet) usage is to much ie more than 7000 MB. THE bill amount
comes to nearly Rs.7250/- I never use internet to that extent.
Moreover in our area there was huge power cut during the
particur month. Somebody is misusing my internet connection .
To check the usage the web site - bbservice .bsnl.in is not
functioning properly. kindly render justice . BSNL SHOULD FIND OUT THE CULPRIT AND TAKE CRIMINAL ACTION
with regards
M.PONNAMBALAVANAN pHONE nO,[protected]
76, SUDALAIMADAN KOIL ST.,
TIRUNELVELI TOWN 627006

I have bought 2 BSNL DOSTI sim on 02/11/08
Whenever I insert those sim I am interrupted with the message "sim registration faied"
I have submitted all the necessary documents U need yet I have the problem
plz activate those 2 sims
The SIM Nos. are given
1)[protected]
2)[protected]
Thank U

I have got my sim card with the same number on 27th October, '2008. On the same day I recharged the card with a recharge card of price Rs.337/- of the company with talk value Rs.300/-. After some time I noticed that my mobile number had no incoming facility, but the outgoing facility is upto-the-mark. I reported the discripancy to the customer service centre of the company immediately...they advised me to do some useless technical things...but no way...the problem continues...they took finally my complain officilly on 30th October...After that I called their at least 20 times but the problem continues...they are saying..."the things are going", "they are taking care of that", "it is a technical problem" blah blah...but the problem continues with that...
its my only number...and many people are facing problem when they are calling on that number...

Unable to search BSNL network by any mobile since last 3 months from DURGAPUR(WEST BENGAL) at bhiring area. While one tower stands within 1km and another is 1.5km, please help

I have submitted an application to shift my Phone No.2333416 from Katemaniwali to my new flat at Chinchpada on 16.09.08 at Kala Talao Office. it would normally take 10-15 days. However, after several follow-up, it is understood that due to lack of labour for laying cables, it is uncertain as to when I will get my phone connection. Two more people in my new building (of total 50 flats) is facing the same problem. When BSNL spends so much money on advtg, etc for cpaturing new customers, who will take care of the existing customers. Do we need to wait or surrender our existing connections and go for private sector connections...

sir/madam,
i got my new cheque book on[protected] by post from mumbai vide speed post no-EMS-No-EW[protected]IN as wtitten ''PREMIUM'' SALARY ACCOUNT, on each page written as PREMIUM, so i am confused that what facility added or deducted in new type book, can i use cheque any where in india to any branch of AXIX BANK, Please explain facility difference between AT PAR & PREMIUM cheque book.
A/C-[protected] (SALARY ACCOUNT)
ph:+91-[protected], 91-[protected]
Email ID [protected]@rediffmail.com

Sir,

I have taken BSNL Datacard Rs750pm scheme on 24th Oct. 2008. Till date (4th Nov 08) there is no network connection for Sec-41. I have complained personnally to BSNL office SDO sec-39 many times and JTO in BSNL office Sec-19. They gave only assurance but don't work. Don't pick phone calls, make to sit outside for hours, I compalied even to DGM (NOIDA), yet no relief. Please some one help me from this harrassment.

I don't understand why these employees are promoted to such senior positions and given huge pay from tax payer money if they don't work.

Regards
Kuljeet

Hello SIr,

I want to dial this number, 12667 from my mobile which is of Airtel and i am not able to call the number.

THe customer care people are telling that they do not have tieup with BSNL for 5 digit number, pls tell me you not having tieup is it my problem.

I want to access this number everyday as this is the call center number for BMTC, Bangalore Road Transport, the service for this number is provided by BSNL and when contacted BSNL they say that they have given all the access technically to access their number, but Airtel is not allowing.

Pls look into the matter and provide solutions.

Regards,
Vishwanath
[protected]

My BSNL prepaid sim had validity till 23 Oct 08 and expiry on 30 Oct 08. This expiry has led to deletion of my entire talk time. The complaint is that BSNL can stop my incoming / outgoing calls but cant forfeit my talktime as that i have already purchased. In case of a pre paid connection the money for the talktime is already paid in advance to the company, hence there is no reason for them to forfeit the talktime amount. Also a period of one week is too less a time frame for such a drastic step as forfeiting talktime. This is a very wrong trend and should be curtailed immediately. The services provided by the mobile company may be stopped if validity is not increased, but how legal is the forfeiting of advance paid money in the form of talktime?

I have booked my BSNL Broad Band Internet connection in one of your Road Show near Auichi School, Virugambakkam on 09.09.2008. The person who persuaded and booked the connection informed me that the Phone connection will given in four working days and internet connection will be given with in next seven working days, so I filled the application and booked the connection for Home plan 750 . And the person also conformed to me that connection will be given in my area.

And next day another person came to my residence and collected the required document and Rs.500 for booking and gave the receipt. I have attached a photo copy of the receipt. And till now no communication or concert action have been taken to give the Internet connection. I called the person who collected the money many times and received the ORDER NO after a week. After that I am trying each and every other number to know my connection, no one is giving response instead they are giving another number to connect. It’s going to be two months since I booked the connection

I do not know which telephone exchange to be approached and which officer to be seen to enquire about my connection. It is really painful and metal agony for me.

sir,
i m LalSingh (+91 [protected]) plz get my dial tone removed.

with thanks

LalSingh
Vill- Kundi,
Sector-20,
Panchkula(Hr)...

My landline phone is not working since a month as there seems to be some problem in wiring. No lineman comes at our home to rectify the problem. Poor service by BSNL. Unnecessarily paying rent for it.

sir
i am dr piyush.my telephone number is [protected].i was using the broadband plan of rs 250/ .on oct 22 2008 i gave an application for making my plan to unlimitad download(750rs par month)plan.on 25 th i asked your call centre for my confirmation regarding the upgrading the plan they informed me that it is updated, so i started downloading with the impression that i have unlimited plan but as soon as i had crossed the limit of my previous account plan they stalled my net and redirected me to your site, which i was not able to access .the problem is they didnot inform me properly when this plan will be applicable but when i called today at your call centre they told me that this will be from my next cycle.now tell me what should i do as i think i would be gettig inflated bill next month becuse of your incomplete information.
kindly look into the matter
dr piyush
d 56 madhuban apartments
sector 82
noida 2
[protected]

i have BSNlL prepaid mobile no.[protected].

On 1st November 6'O clock i have surf GPRS for 5 minutes.
My balance is disuct 20.39Rs

On Calling Customer Care. First Executive talks very rudely, he told me that you can not do anything. and cut my phone.

On Second time calling Mr. Imran don't give me proper answer and finally he cut the phone.

i am shocked how customer care executives talk with me.
they are very rude.

I have not used my bsnl excel prepaid mobile since one month after expiring it's date. Now I would like activate it to use the mobile. Please Send Me the details how can i activate it

Dear Sir,

This is regarding complaint for excess billing of broad band usage on my telephone no 2450110,

As we requested them that the time o[censored]sage shown, is when our primises is closed so we were very sure that the usage was not from our number & surprisingly the usage is non stop for only 6 days whcich amounted to Rs 60000/, As for your reference we would like to make it clear that we were using this connection since last 2 years and never our usage were more than the free usage given in package, as we were very active for making our bill on lower side we opted for scheme such as "lo kar lo baat" also, secondly never our usage were more than the free usage given under 250 home plan, and we stopped our usage about 4 months before this miss use, It itself gives an impression that it was misused from some other number.

Inspite of repeated request they were not able to give me a proof that the usage was done from this number, and each time they gave me new excuses that this usage can be varified only from Chandigarh & this will take little more time... But at last I used one more option called " RIGHT TO INFORMATION" but you will not beleive that its been almost 3 months that i have no reply to my queries...

Lastly I was praposed with second option for giving request of changing my plan to unlimite and that too in Business plan because this connection is in name of a company & they did a mistake giving home paln to a company identitiy.

But i am not agreeing to this as I am very sure that this usage is from some other number and i should not go for this rather i seek a justice as soon as possible as now the phone is totally disconnected because of non payment.

We would like to request you to kindly look into the matter and get this problem solved as soon as possible.

best regards,

Gautam