Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi Sir,

I have applied for shifting my landline and broadband connection[protected] from 5th Phase J.P. Nagar to 1st Phase J.P. Nagar (within 1KM range) on[protected].

Even after one week, there is no action against this.
After enquiring at BSNL office in Jayanagar, it was found that there is no cable stock and it will take about 10days to procure the same.

This could further delay the process and I am not sure how such a customer friendly company having issues in procuring cables for telephone connections.

Does this mean that no new connections/no shifting of telephone lines will take place for another 10days in Jayanagar / J.P. Nagar areas?

Concerned people please look into the issue and help the dependent users with timely service.

Thanks in advance,
Deepak

I am having telephone No. 2881169. connected at my residence
Sector 10 C / 171, Vashundra, Ghaziabad.
Since Last three months my telephone is not working abnormal sound comes while lifting the receives, due to this we can't hear.
i have complaint at Vashundra Office no.[protected], 2881200, 2885050. But till today no action has been taken by your end.

You are requested to rectify the problem or disconnect my no. & return my security.

Regards,


P.K. Garg

Sir, Bsnl gave me free caller tune in Durgapuja.On 6/11/2008 a message came"Dear Subscriber, your free BSNl tunes will expire totmorrow, please call 56700 if you wish to set another tone as your PRBT" It means if i am not want to continue i will not call.
But on 07/11/08 Rs.15/= deducted from my Accounts, when i ask customer care, they said u will not read the full message.but i have the only message that i had written above.

It means BSNL forcely deduct Rs.15/= from me.

Please back my Rs.15/= for the forcefully deduction.
Yours faithfully,
Chittaranjan Mishra
F/E-05
Accountant
National institute of Technology,
Rourkela-769008
[protected]

Sir,


I am a vol.retired Rly. employee (New Delhi).Now we have setteled at Kerala.After a long run we got this connection.
Recently BSNL have been allotted the above mentioned tel.phone no connection
to me.But the first detailed bill of this no.is not received yet.

Today I have approached the Angamaly Tel.Exchange for the duplicate bill.
They have refused and told me to collect from Ernakulam Exchange,
and give me bill no.23152135 and amount to be deposited 2109/rs.


Sir. I am a heart patient and unable to travel long journy.

It is necessary to know i.e how much money deducted towards security, how

much internet used by me and calls ect. With out detailed bill I am unable to

deposit the amount.

So I humbly request you to please provide a detailed bill

through this E-mail or by speed post to me.


Thanks.

E-MAIL: [protected]@yahoo.com

TEL.[protected]
VENU GOPALAN,
"BASERA",
VIII/274-A,
PARAYATHUPADI,
P.O.MANICKAMANGALAM,
KALADY,
DIST.ERNAKULAM,
KERALA-683574

dear sir,
i am heamnt parashar form to jaipur rajasthan my cell no. [protected].
sir my problems. these are follows.
1. my no. sms free recharge 20 oct. 2008 and totol sending sms 70 . sir my 80 p. cut charge 28 oct 2008 to today. sir help to u urgently.my cut charge stop.
2. sir i complaint to bsnl coustmer center 31oct. 2008 and 3 nob. 2008 but always one answer recieving u wait 24 hour and evening and ur complaint forword again.
plz sir urgently help me, i hope
ur. hemant parashar

previously i bookrd 500 home plan for iternet branband connection of bsnl. but at present i want to take simple 125 plan for it. kindly change the plan into 125 and oblize.

I am the customer of bsnl and bsnl broadband, as no facillity r too gud for use..as landline phone is completely dead for last 10 days and broadband prob. since 2 mnts, Every 10min. i have to re-connect the net. As BSNL says there is the earthing in line, but the duty of bsnl is to remove, but no action taken.

Here line man comes and check and say ok, but no action r taken, i had also complaint to the mehata sir, which is had of this department, , but nothinh happen.

PLZ SOLVE MY PROB AS SOON AS POSSIBLE.

BHAVYA DOSHI.

I have BSNL broadband's Home500 in which i have data transfer limit of 2.5 GB during daytime(8 am to 2 am) and unlimited data transfer during 2 am to 8 am. I use task scheduler utility of windows system which starts my torrent client software which i use for downloading from p2p network, at 2:05 am and automatically closes same application at 7:55 am. Hence i make connection well before 2 am leave my pc on for downloading.
I got my connection in January of this year and i had been doing same from then. I used to get my bills with correctly calculated data transfer i.e. data transferred during daytime and data transferred during 2 am to 8 am clearly differentiated. But from month of May i started to notice that BSNL is not differentiating data transferred before and after 2 am. The data transferred till 2:20 or even 2:30 was also being calculated as chargeable data. Same thing continued in June, July and till date. I July because of this wrong calculation i got my 2.5 GB data limit crossed and it showed excess data of nearly 500 MB costing me unnecessary nearly 400 Rs. more than regular monthly bill of 570 Rs. I have filed a written complaint to BSNL authority of my area but in vain. First of all the person in that office was not even aware of the technicality of the issue regarding my complaint. She said that she need it to be discussed with higher authority and then only she can accept my complaint. After some days she calls me and says my complaint is not valid because what start time of the connection is important, that means if i connect to service at 1:59 am and continues using service till 8 am the all data transferred meantime will be considered as a chargeable data. I was shocked to hear this statement of her. I mean this doesn't make any sense, instead it pretty lame excuse to hide BSNL's miscalculation in billing and to loot costomers.
I think if BSNL is providing plans which gives users unlimited download during certain time period then it is BSNL's responsibility to differentiate between data transferred during that period and rest of the day. My second point is that the log which shows start time and stop time of connection is made by BSNL's billing system. That means even if do not disconnect my connection say from 1 am to 8 am, still it will show in the log more than one sessions of connections. You can clearly see this in your bills also. All i am asking is that why can't BSNL make their billing system more accurate so that it can make log of data transferred till 2 am and different log data transferred after that; even if connection is not altered from user's side?
I have already paid the excess bill and still waiting for my complaint to be addressed by BSNL. The local authority is as co-operative as needed and just delaying the issue. The person has refused the reliability of the printout of the detailed billed from BSNL's own website and has retrieved the detailed bill from her "reliable source" but failed to email me after may attempts and not even able to give it me through USB drive or CD because computer at her office are unsurprisingly outdated which don't even have USB ports let alone CD drive. Here I request u all to suggest me if there is another effective way to get my complaint resolved and rebate from the excess bill which i have paid.

I have paid the broadband charges yearly in advance. My broadband has not been working for the past 7 days. I have registered complaints several times. There is no one responding to the complaint. Everytime I call on +[protected] to speak to a customer service agent, the agent puts me on hold and never returns. I need my broadband working urgently.

Dear Sir,

I have purchased one sim card prepaid with No: [protected] and the same was put on my cell phone and the same got activated after 3/4days time. Now the same has not permitting any outgoing calls. When ever i dial any no. i am getting the recored voice stating that all the out goings call are debarred. This matter I have informed to the supplier and also communicated the customer compliant. From there also the same reply I am getting. It is more than 25days and there is no response from anyone in this matter. Will any one look into this matter and solve the same.

Thanks and regards

K.Chandrasekaran

We did not receive any bill for last 4 months, when contacted the local authorities at Jodhpur, we were informed that the bills have been posted.

Due to non receipt of bills the payment was not deposited and the outgoing facility on the phone was discontinued without any prior notice.

After checking with local authorities again we found the amount due and deposited the same on 27th October '08 and were assured that the service would be restored.

Regret till date the outgoing facility has not been restored. When contacted the enquiry they gave us numbers but whenever you try to call on the numbers they are always no reply.

We installed the phone only because of kids, who stay at home all alone. But by this kind of service we feel mentally harrassed.

Our telephone[protected] is dead since last 7 days. repeated efforts tobook compliant over telephone
numbers 25449999, 25442198 has failed as no body is picking up the receiver. Once i could get the connected to automatic compliant recording. But after the compliant was lodged I did not get docket number ( as it used to be earlier for follow up) .

Pl repair the telephone immediately.

H.R.Sreenivasa Rao

I have not been given the extra talk time of rs.250/ as per the offer received by me on my mobile bearing no.[protected]. The offer, as per bsnl message, is "avail extra talk time of rs.250/- on all activated recharge coupons of value rs.1000/- and above . Offer valid from 24/10/2008 to 15/11/2008" message received from message centre[protected]"

However, even though the rechage has been done satisfying all the above requirements, additional talk time of rs.250/- has not been given.

Recharge was done by me on 01/11/2008 time 4-08-08 p.M

Please redress the complaint immediately.

29

I had applied for BSNL broadband connection through BSNL site in Aug 2008. After chasing up the matter for more than 2 1/2 months it was finally installed yesterday (03/11/2008). when i tried to use it in evening, first of all i could not get connected for minutes... after i get the connected activated it was tooooo slow, actually even slower than a dial-up connection(for a small down load i was getting speed of 7-12 bytes per second.
I tried to find out the reason from the concerned person on phone he said for this matter i would have to go to tel exchange.
A pathatic service provider BSNL doesnt not care even on CUSTOMER CARE service. Even after attempting 4-5 times and wasting around 1 hr i could not get a customer-care representative on their helpline 1500.

GOD save BSNL...

Sir,
am from cochin, kerala.My phone number is [protected].I took bsnl combi 500 home schme broadband from february.I was not satisfied with BSNL broadband usage shown in the bsnl website, and i had given complaint in BSNL office cochin.But no further actions are taken from BSNL BROADBAND session to check my complaint.Kindly try to solve my complaint

During the month October 2008 My Broad band (internet) usage is to much ie more than 7000 MB. THE bill amount
comes to nearly Rs.7250/- I never use internet to that extent.
Moreover in our area there was huge power cut during the
particur month. Somebody is misusing my internet connection .
To check the usage the web site - bbservice .bsnl.in is not
functioning properly. kindly render justice . BSNL SHOULD FIND OUT THE CULPRIT AND TAKE CRIMINAL ACTION
with regards
M.PONNAMBALAVANAN pHONE nO,[protected]
76, SUDALAIMADAN KOIL ST.,
TIRUNELVELI TOWN 627006

I have bought 2 BSNL DOSTI sim on 02/11/08
Whenever I insert those sim I am interrupted with the message "sim registration faied"
I have submitted all the necessary documents U need yet I have the problem
plz activate those 2 sims
The SIM Nos. are given
1)[protected]
2)[protected]
Thank U

I have got my sim card with the same number on 27th October, '2008. On the same day I recharged the card with a recharge card of price Rs.337/- of the company with talk value Rs.300/-. After some time I noticed that my mobile number had no incoming facility, but the outgoing facility is upto-the-mark. I reported the discripancy to the customer service centre of the company immediately...they advised me to do some useless technical things...but no way...the problem continues...they took finally my complain officilly on 30th October...After that I called their at least 20 times but the problem continues...they are saying..."the things are going", "they are taking care of that", "it is a technical problem" blah blah...but the problem continues with that...
its my only number...and many people are facing problem when they are calling on that number...

Unable to search BSNL network by any mobile since last 3 months from DURGAPUR(WEST BENGAL) at bhiring area. While one tower stands within 1km and another is 1.5km, please help

I have submitted an application to shift my Phone No.2333416 from Katemaniwali to my new flat at Chinchpada on 16.09.08 at Kala Talao Office. it would normally take 10-15 days. However, after several follow-up, it is understood that due to lack of labour for laying cables, it is uncertain as to when I will get my phone connection. Two more people in my new building (of total 50 flats) is facing the same problem. When BSNL spends so much money on advtg, etc for cpaturing new customers, who will take care of the existing customers. Do we need to wait or surrender our existing connections and go for private sector connections...