Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i am a bsnl landline customer for over 13 years in 2539 exchange in calcutta telecom dist. and i am a subscriber of bsnl broadband for over 4 years, i did not face any trouble till august 2009, but from september 2009 i couldn't work in internet because link in modem extinguished every 1/2 minute interval and my net is cut off, my telephone is also noisy. i lodged complain on almost everyday and exchange cheched my own accesories which are all in well condition, but the men in 2539 exch doesn't care to recty my connection, i also lodged complaint to area manager/ broadband/north cal tel. dist, but nobody take care about the problem. i have to bear pecunary loss for this worst service of bsnl broadbandin 2539 exch., now i am feeling helpless, i shall be ever grateful if anybody can help me to overcome this problem.

I m using BSNL's Dataone Broadband from last month, but facing a serious problem regarding connection i.e. disconnection of broadband i.e. linked failed.After 2 min (approx) i have to connect again and again. I have inform the officer regarding this problem, she told me that "tommorow our executive meet u to sort out this problem, but all gone in vain no one come from BSNL deptt. to sort out my prob. I think BSNL should change their punch line i.e. "BSNL Disconnecting India". Please do me favour regard this matter.

i have get BSNL broadband connection on 21 dec2008 for 750 home unlimited plane .and in jan 31 2009 i appilied for plane change to 250 home plane the officer recieved application and say that the plane was change from feb1 2009. and then in afternoon they call on my bsnl telephone no.[protected] that they were unable to chang my plane because i have take bb on dec so plane cannot change .then in feb2009 the plane is 750 home unlimited .and then in mar2009 they were change plane without notifing me so i had use bb as 750 unlimited plane and in 16 april 2009 bill was came with post then i know what the bill is about 49000 so i complaint to bsnl office but they not responding me and told that your plan should change in march as 250 home plane as you given the application on 31jan 2009 .how they can change the plane on my rejected application . please help me and give any idea what to do.
thanking you

Hi
I bought this NIC from district jammu and the device is not working properly. it remains connected but there is no data transfer at all. moreover, thee are no BSNL officials to attend to the complaints. I dont know where to go and whom to approach.

oUR PHONE NO[protected] MY BROADBAND SPEED IS SLOW AND WITH IN A FIVE
MINUTES CONECTIVITY GONE , PLS SOLVE MY PROBLEM EARLIER.

Sir
how many times this Number +[protected] call me during the last few days (including missed call)and I had dialed to this number (including missed calls ) with time and duration of time (details)
Kindly send to my email address
with regards
Jayan V Nair

RESPECTED SIR,

I AM THE USER OF BSNL LANDLINE. IN THE BSNL PORTAL DISPLAY THAT IF THE BILL HAVE PAID ONLINE THAN 1% DISCOUNT WILL BE GIVEN IN NEXT BILL. SIR I HAD PAID MY BILL ONLINE LAST FOUR MONTHS STILL I HAD NOT RECEIVED 1% DISCOUNT. LET ME KNOW ANY PROBLEM IN THE BSNL PORTAL. I HAVE REGISTERED A GENERAL COMPLAINT IN THE BSNL SITE TWO TIMES BUT NO RESULT FOUND.
MY PHONE NO. IS 227771 (JAGDALPUR) C.G.)
UNIQUE ID NO. IS : [protected]

COMPLAINT NO.[protected] DT.[protected]
COMPLAINT NO.[protected] DT.[protected]

TWO TIMES I HAD SUBMITTED COMPLAINT BUT NOT REPLY BY BSNL.
THEREFORE I HAD SUBMITTED THIS COMPLAINT TO YOU FOR TAKING SOME ACTION DELAY IN SOLVE THE PROBLEM OF COUSTOMER.
PLEASE TAKE SOME ACTION AND REPLY SOON.

Sir,
I am having bsnl broadband connection.Landline and internet is not working from last 3 days.
I complainted at kancharapalem but they not responding. Pls check this and rectify the problem as early as possible....

K.J.Ephrem,
Kariyil,
Chirakkadavu p.o,
Kanjirappally,
Kottayam,
Kerala,
India.

Subject: Troublesome land phone & Delay in getting Broadband connection

Tel. Exchange:Chirakkadavu(Kanjirapally,Kottayam)
Tel. number: [protected]

Complaint about Landline Telephone:

Sound is not audible. Loud noice. There are many joints in the wire connecting my phone and underground cable. This is the condition for many years. Submitted many complaints. The authorities asked us to give complaints. As we are busy we are unable to go from offices to offices giving complaints. I request the authorities to take prompt action.

Complaint about Broadband:

I've applied for broadband connection 2 months before. Then I was told that I've got the first priority to get the connection. Till now I haven't got the connection. On enquiry I got the answer that I would get it soon. I request the authorities to look into the matter.

Past 3 months am using BSNL Broadband. At 1st month am using Home 250 plan. on that month i have d bill Rs.784 i pay Bill. 2nd month am change the scheme to Home Combo 500. on that month am get the bill around Rs.2500. Am disappoint to see that much of amount. when am ask to customer care they told Rs.500 For Deposite, Rs.1000 for My 1st n 2nd month rental, another Rs.1000 for my Usage. I don't Know How it will be happen. Then Why am pay Rs.784 for 1st month bill

ON 30TH JULY I SUBMITTED MY WRITTEN REQUEST FOR CHANGE OF MY HOME 250 PLAN TO HOME UL 750 PLUS FOR MY BROADBAND SERVICE ON 2287 4780.

THREE MONTHS HAVE PASSED. I AM REMINDING EVERY ONE CONCERNED ON PHONE AND BY LETTER. OFFICERS ARE AOTR (CENTRAL), COMMERCIAL MANAGER/ OFFICER (CENTRAL), CUSTOMER CARE OFFICE CIRCUS EXCHANGE

Dear Sir,

I am BSNL Pre Paid Mobile user o[censored]ttaranchal circle. My mobile no is [protected]. BSNL Radio services is started FORCELY on my mobile. I want to stop this service immediately, many times I tried through BSNL cutomer care but they were not able to stop this service and also were not able to give satisfactory answer and said that this radio service is not operated by BSNL & are not responsible for this facility, This is some Private sector service & asked me to contact at 126300.When I contacted at 126300 there is not option to stop this facility and no provision to talk personaly at this number and only computor generated voices are heard.This number(126300) is also not toll free. Rupees 10/ -per minute charghes to be paid by me to BSNL.I have sent to SMS at 126300 and BSNL customer care service to stop this facility. PLEASE.

KINDLY STOP THIS SERVICE ON MY MOBILE IMMEDIATELY.

Thanks & Regards,
Maneesh Kumar Sethi
Dehradun -248 001
Dehradun (Uttarakhand)

I am using a 256 kbps connection on unlimited download and upload scheme for my phone no 23193794. I am being charged a fixed fee of 990 irrespective of the downtime. In August my Broadband was disconnected from 8th to the 23rd and I received a bill of 990 for the whole months usage and now again this month my broadband has been disconnected since the 2nd till date however I am sure I will get a bill of 990. I raised this with customer service who have been giving me the run around asking me to contact the Accounts Manager who doesnt seem to exist. I went to the BSNL office near Navrang circle and from there I was asked to go to the bill payment center opposite to Navrang theater who asked to go to the Magadi Road office who said I have to go the Navrang office again. I called up customer care and they dont know who the Accounts Manager is, I called up the number on my bill which says please contact Account Manager and they said they dont know either, I even called up the broadband technical support and they dont know either. This is like going in circles. I have now finally given up the chase and decided I will not pay the bill unless someone gets the unused amount off of my phone bill. Please help.

Our BSNL landline phone no[protected] is not working when there is no power in our area ,regading this I have complented to all the authorities ,and every person is saying that the phone works in DC but not in AC , Although I convinced them regarding this problem and said them to visit our home when there is power failure, Some people visited our home when there was no power and they observed the problem and still they are not able to rectify the problem ,We are facing this problem since last 6 monts and daily I am giving complent to exchage regarding this.
If this is the problem why should pay the telephone bill
our address:
K Narayan Bhat
[protected]
Kemmannu Exchange
Udupi-Karnataka

Sir
I am a subscriber of BSNL Land Line + Broadband combo plan vide telephone no – 0120 – 2490863 at Noida, Sector -55.
Since the beginning my Broadband is not very stable and recurring problem are facing. I have lodged complain number of time vide docket no : 1198432, 1328715, 1342672 … but no result. Though my telephone is working but there are some noise and disturbance are presence.
I am really fade-up and don’t know where and whom to approach. Every month my broadband rental is coming though I am not able to access internet.
Kindly treat this is my official complain and forward this to respective person.
With Regards

Santanu Biswas
E-14, IOC Nagar, Site – 2
Sector – 55, Noida
Phone : 0120 – 2490863
Mobile : [protected]

hello,
My cellphone no. is [protected] (BSNL) I have complain that i send internations sms to my friends at Indonasia and UAE but mostly that sms never reach to my friends, and till today i was debited about Rs. 50 , when i call customer care on 29.10.09 they did not give me setisfaction reason and disconnect phone 2 times without saying anything, than i leave voice massage also
Plz do needful in this case.

Demanding PUK code
MY sim card no.[protected]N

Sent: Thursday, 29 October 2009 1:10 PM
To: '[protected]@bsnl.co.in'
Cc: '[protected]@bsnl.co.in'
Subject: Transfer of Landline
Importance: High

Dear N. Kumar Sir,

I am a customer of your reputed company since more than 5 yrs now, based in Kalyan.

I had given an application to transfer my Landline #[protected] in the year 2006, for which after many follow-ups there was no reply. With regular disappointments each time, I had lost hope of getting this issue resolved.

Yesterday I got a notice for cancelation of my connection, stating this was my final notice to contact your office.

On investigating, I understood that your communications till date never reached me since the address updated at your end was incorrect.

It has been a very bitter experience interacting with your officials in Kalyan who never took any ownership and never showed any interest in having this matter resolved.

Request you to look into this matter on priority.

Thanks & Regards

Hi All,
I have many time complained to IP tv people but they are responding any thing . below are the communication done to my way people.

RE: remainder -4 :- IP TV for The land line 26621905‏
From: mihir patro ([protected]@hotmail.com)
Sent: 29 October 2009 12:25PM
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in; vijay.[protected]@myway.in


It is disgusting that no reply and no solution were provided for the below issues.And frequently the freezing issues are coming up now. Please restore the things at the earliest.
Regards
Mihir



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in; vijay.[protected]@myway.in
Subject: RE: remainder -3 :- IP TV for The land line 26621905
Date: Tue, 27 Oct 2009 12:08:22 +0530

Hi Sridhara/Vijay/Malkeet,

Please find the attached pdf file which say's the no of channels to be provided to the customer at the time of registration. And Please reply to the trailing mail also.

Note :- try to resolve the case at the earliest else I have to take the help of law.

Regards
Mihir


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in; vijay.[protected]@myway.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Mon, 26 Oct 2009 16:06:05 +0530

adding mr Vijay's email id.



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Mon, 26 Oct 2009 16:04:18 +0530

Hi Sridhara/Vijay/Malkeet,

I have not received any update on the below mail. It frustarting while not getting any reply. As the people will having their own work also. And top of of that below are the some problem.

The setup box is geeting hanged.
PNR status is not coming
I will be getting the universal remote , as per mr vijay's earlier conversation before 17 days and now he says that they are not having the stock.
And Malkeet has promised me to resolve the Technical problem with the setup box But there is no response from any technical team.
Please see the attached pdf file what you have offered while taking the application form. And I am going to provide you the other pamlet by tomorrow.


Regards
Mihir



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Thu, 8 Oct 2009 14:29:14 +0530


Hi Team

Thanks for update . I am having some problem as below so please try to resolve .

While filling the CAF the agent has charged me 1500/- and promised to provide the universal remote and Scratch card offer. But how ever later he has confirmed it is not possible but I can pay the differential amount of RS 500/- to avail the offer.
Some of the channels are not coming like ND TV imagine , 9X,UTV movies ,UTVI business news (These all are mentioned in PAMPLET) and also informed that now the channels nuber are increased to 140. (if required I will provide you the scan copy also).
Movies on demand is obsuletly free for 3 months also mentioned but it is not coming.
By seeeing the above offer our family has decided to go for myway entertainment jab chaho jo chaho , So please try to provide the above things for fulfilling the promised service while taking the connection.

Thanks and Regards
Mihir Kumar Patro



[protected][protected][protected][protected]
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Thu, 8 Oct 2009 02:31:29 +0530
From: [protected]@myway.in
To: [protected]@hotmail.com


Dear Customer,


Thank you for writing to us at myway.


Myway services are now installed at your residence.


We would like to extend our apologies for the delay in installation.



Our Customer Care Number is [protected] to hear from us.


Regards
Customer Service Team
Myway.



[protected][protected][protected][protected]
From: mihir patro [mailto:[protected]@hotmail.com]
Sent: Tue 10/6/2009 12:16 PM
To: Sridhara B S; Help
Cc: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905



yet did not received any mail or confirmation.
Regards
Mihir

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: sridhara.[protected]@myway.in; [protected]@myway.in
CC: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: remainder -1 :- IP TV for The land line 26621905
Date: Mon, 5 Oct 2009 11:24:04 +0530

Hi Myway Team,

I have not received any response from You .

Regards
Mihir


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: sridhara.[protected]@myway.in; [protected]@myway.in
CC: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: IP TV for The land line 26621905
Date: Sun, 4 Oct 2009 16:34:24 +0530


Hi,

This is with reference to CAF 10028506 of MyWay IP TV .



I have given a request on 9th Sept 2009 to get an IP tv connection and till date I have not got connection for home entertainment through IP TV . After repeated follow up I got response on 25th Sept that I need an type II modem from BSNL and immediately I made the necessary arrangement for the same. After that I received the message from your technical department that due to technical limitation this will not work-out, however after a long fight the technical department and also Mr Sridhar Karnataka head of operation has given us a commitment that they will solve the long pending issue and do the installation before 3rd October 2009. But there is no response from the team on this matter and when I tried calling them on their phone number not a single response come.



Please look in to the matter seriously as this is almost near to a month that With the hope of IP TV I am without any home entertainment in my home.

Note to BSNL and My Way :- Please letus know why BSNL has not provided the port for the right band width as it ia a integrated part of BSNl.



The cost incurred to me for the IP TV and Follow up



IP TV Advance 1500

BSNL type II modem 1600/-

and Phone call charges around 300/-



Grand Total :- RS 3200/- and all my valuable time wasted for convcersation with IP TV .



Thanks & Regards

Mihir Kumar patro


Please make the necessary arrangement for the IP TV entertainment by 5th October 2009 and take this as notice else you need to face the legal action.

My bsnl landline number is 28531967. The bsnl broadband is not working. Please attend. Matter is most urgent.

Regards
R.Rajendran