Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am using a 256 kbps connection on unlimited download and upload scheme for my phone no 23193794. I am being charged a fixed fee of 990 irrespective of the downtime. In August my Broadband was disconnected from 8th to the 23rd and I received a bill of 990 for the whole months usage and now again this month my broadband has been disconnected since the 2nd till date however I am sure I will get a bill of 990. I raised this with customer service who have been giving me the run around asking me to contact the Accounts Manager who doesnt seem to exist. I went to the BSNL office near Navrang circle and from there I was asked to go to the bill payment center opposite to Navrang theater who asked to go to the Magadi Road office who said I have to go the Navrang office again. I called up customer care and they dont know who the Accounts Manager is, I called up the number on my bill which says please contact Account Manager and they said they dont know either, I even called up the broadband technical support and they dont know either. This is like going in circles. I have now finally given up the chase and decided I will not pay the bill unless someone gets the unused amount off of my phone bill. Please help.

Our BSNL landline phone no[protected] is not working when there is no power in our area ,regading this I have complented to all the authorities ,and every person is saying that the phone works in DC but not in AC , Although I convinced them regarding this problem and said them to visit our home when there is power failure, Some people visited our home when there was no power and they observed the problem and still they are not able to rectify the problem ,We are facing this problem since last 6 monts and daily I am giving complent to exchage regarding this.
If this is the problem why should pay the telephone bill
our address:
K Narayan Bhat
[protected]
Kemmannu Exchange
Udupi-Karnataka

Sir
I am a subscriber of BSNL Land Line + Broadband combo plan vide telephone no – 0120 – 2490863 at Noida, Sector -55.
Since the beginning my Broadband is not very stable and recurring problem are facing. I have lodged complain number of time vide docket no : 1198432, 1328715, 1342672 … but no result. Though my telephone is working but there are some noise and disturbance are presence.
I am really fade-up and don’t know where and whom to approach. Every month my broadband rental is coming though I am not able to access internet.
Kindly treat this is my official complain and forward this to respective person.
With Regards

Santanu Biswas
E-14, IOC Nagar, Site – 2
Sector – 55, Noida
Phone : 0120 – 2490863
Mobile : [protected]

hello,
My cellphone no. is [protected] (BSNL) I have complain that i send internations sms to my friends at Indonasia and UAE but mostly that sms never reach to my friends, and till today i was debited about Rs. 50 , when i call customer care on 29.10.09 they did not give me setisfaction reason and disconnect phone 2 times without saying anything, than i leave voice massage also
Plz do needful in this case.

Demanding PUK code
MY sim card no.[protected]N

Sent: Thursday, 29 October 2009 1:10 PM
To: '[protected]@bsnl.co.in'
Cc: '[protected]@bsnl.co.in'
Subject: Transfer of Landline
Importance: High

Dear N. Kumar Sir,

I am a customer of your reputed company since more than 5 yrs now, based in Kalyan.

I had given an application to transfer my Landline #[protected] in the year 2006, for which after many follow-ups there was no reply. With regular disappointments each time, I had lost hope of getting this issue resolved.

Yesterday I got a notice for cancelation of my connection, stating this was my final notice to contact your office.

On investigating, I understood that your communications till date never reached me since the address updated at your end was incorrect.

It has been a very bitter experience interacting with your officials in Kalyan who never took any ownership and never showed any interest in having this matter resolved.

Request you to look into this matter on priority.

Thanks & Regards

Hi All,
I have many time complained to IP tv people but they are responding any thing . below are the communication done to my way people.

RE: remainder -4 :- IP TV for The land line 26621905‏
From: mihir patro ([protected]@hotmail.com)
Sent: 29 October 2009 12:25PM
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in; vijay.[protected]@myway.in


It is disgusting that no reply and no solution were provided for the below issues.And frequently the freezing issues are coming up now. Please restore the things at the earliest.
Regards
Mihir



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in; vijay.[protected]@myway.in
Subject: RE: remainder -3 :- IP TV for The land line 26621905
Date: Tue, 27 Oct 2009 12:08:22 +0530

Hi Sridhara/Vijay/Malkeet,

Please find the attached pdf file which say's the no of channels to be provided to the customer at the time of registration. And Please reply to the trailing mail also.

Note :- try to resolve the case at the earliest else I have to take the help of law.

Regards
Mihir


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in; vijay.[protected]@myway.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Mon, 26 Oct 2009 16:06:05 +0530

adding mr Vijay's email id.



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Mon, 26 Oct 2009 16:04:18 +0530

Hi Sridhara/Vijay/Malkeet,

I have not received any update on the below mail. It frustarting while not getting any reply. As the people will having their own work also. And top of of that below are the some problem.

The setup box is geeting hanged.
PNR status is not coming
I will be getting the universal remote , as per mr vijay's earlier conversation before 17 days and now he says that they are not having the stock.
And Malkeet has promised me to resolve the Technical problem with the setup box But there is no response from any technical team.
Please see the attached pdf file what you have offered while taking the application form. And I am going to provide you the other pamlet by tomorrow.


Regards
Mihir



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Thu, 8 Oct 2009 14:29:14 +0530


Hi Team

Thanks for update . I am having some problem as below so please try to resolve .

While filling the CAF the agent has charged me 1500/- and promised to provide the universal remote and Scratch card offer. But how ever later he has confirmed it is not possible but I can pay the differential amount of RS 500/- to avail the offer.
Some of the channels are not coming like ND TV imagine , 9X,UTV movies ,UTVI business news (These all are mentioned in PAMPLET) and also informed that now the channels nuber are increased to 140. (if required I will provide you the scan copy also).
Movies on demand is obsuletly free for 3 months also mentioned but it is not coming.
By seeeing the above offer our family has decided to go for myway entertainment jab chaho jo chaho , So please try to provide the above things for fulfilling the promised service while taking the connection.

Thanks and Regards
Mihir Kumar Patro



[protected][protected][protected][protected]
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Thu, 8 Oct 2009 02:31:29 +0530
From: [protected]@myway.in
To: [protected]@hotmail.com


Dear Customer,


Thank you for writing to us at myway.


Myway services are now installed at your residence.


We would like to extend our apologies for the delay in installation.



Our Customer Care Number is [protected] to hear from us.


Regards
Customer Service Team
Myway.



[protected][protected][protected][protected]
From: mihir patro [mailto:[protected]@hotmail.com]
Sent: Tue 10/6/2009 12:16 PM
To: Sridhara B S; Help
Cc: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905



yet did not received any mail or confirmation.
Regards
Mihir

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: sridhara.[protected]@myway.in; [protected]@myway.in
CC: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: remainder -1 :- IP TV for The land line 26621905
Date: Mon, 5 Oct 2009 11:24:04 +0530

Hi Myway Team,

I have not received any response from You .

Regards
Mihir


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: sridhara.[protected]@myway.in; [protected]@myway.in
CC: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: IP TV for The land line 26621905
Date: Sun, 4 Oct 2009 16:34:24 +0530


Hi,

This is with reference to CAF 10028506 of MyWay IP TV .



I have given a request on 9th Sept 2009 to get an IP tv connection and till date I have not got connection for home entertainment through IP TV . After repeated follow up I got response on 25th Sept that I need an type II modem from BSNL and immediately I made the necessary arrangement for the same. After that I received the message from your technical department that due to technical limitation this will not work-out, however after a long fight the technical department and also Mr Sridhar Karnataka head of operation has given us a commitment that they will solve the long pending issue and do the installation before 3rd October 2009. But there is no response from the team on this matter and when I tried calling them on their phone number not a single response come.



Please look in to the matter seriously as this is almost near to a month that With the hope of IP TV I am without any home entertainment in my home.

Note to BSNL and My Way :- Please letus know why BSNL has not provided the port for the right band width as it ia a integrated part of BSNl.



The cost incurred to me for the IP TV and Follow up



IP TV Advance 1500

BSNL type II modem 1600/-

and Phone call charges around 300/-



Grand Total :- RS 3200/- and all my valuable time wasted for convcersation with IP TV .



Thanks & Regards

Mihir Kumar patro


Please make the necessary arrangement for the IP TV entertainment by 5th October 2009 and take this as notice else you need to face the legal action.

My bsnl landline number is 28531967. The bsnl broadband is not working. Please attend. Matter is most urgent.

Regards
R.Rajendran

I had done BSNL two timesonline recharge through BSNL portal. detail is as below
Date:[protected]
Transaction ID: TXT[protected]
Amount:220 (top up)
Receipt No: [protected]

Date:[protected]
Transaction ID: TXT[protected]
Amount: 110 (top up)
Receipt No.: [protected]

I had done both recharge and transfer my money through net banking. money was deducted on same day, but still i haven't got above both balance till today. I booked complain on[protected] and enquired 4 times. but there is no response from their side. Please help me.

I am a resident of Vivekananda Nagar, Kukatpally having a BSNL landline phone with number[protected].
My phone line is not clear since many months and I have raised the complaint umpteen number of times. I even met the concerned person in Vivekananda Nagar exchange personally but could get only promises in return.
I would request the concerned authorities to look into this matter urgently.
Thanks
Seshagiri

My mother KAGITHA ADILAKSHMI had taken a post paid connection from BSNL(AP CIRCLE) 5 years ago. Then she deposit Rs.1000.00 for connection. After 4 years i.e. 04.09.08 she handover the sim to BSNL office.
She put letter to give her deposit back. After feb.2009 she received a cheque from BSNL. In this cheque my mother name is wrongly posted i.e. KADALI in place of KAGITHA. Then I am send back to the cheque to BSNL and write letter to change the name.

But still we cannot recieve the amount from BSNL. No.of times we contct in phone to officals of BSNL. but they cannot respond.

mobile no.[protected]
account no.[protected]

my mother address
KAGITHA ADILAKSHMI
D.NO.21.11.54.
REST HOUSE ROAD,
NEAR FISH MARKET
BHIMAVRAM
W.G.DT
A.P
PIN.534201.

Sir,
From several day's I am trying to recharge my cellone([protected]) account but not its not getting recharged. So many time I have called customer care excecutive regarding this matter but of no use. Now my talk time validity is over and I am not able to make any calls. Please made favourable action.....

20% discount to govt/psu emp
I paid deposit of Rs.750/- for broad band unlimited 750 connection to my Tel. No.[protected]. Being a PSU permanent employee, I applied for 20% rebate/discount to my broadband bill along with necessary proof of pay particulars signed by my Accounts Officer, ID proof, copy of land line bill etc. The Accounts pupil of Saroornagar Telephone Exchange, Hyderabad had not considered and allowed 20% rebate to my BB connection and sent the following bills stating monthly charges of Rs.750/- instead of giving 20% rebate in it. Being a prompt payer I paid the bills.
Customer ID [protected] A/c No. [protected] Bill No&date[protected]/08/2009 Rs.922 Customer ID [protected] A/c No. [protected] Bill No&date[protected]/09/2009 Rs.733 I request the BSNL authorities to consider 20% rebate to my above telephone from next bill onwards.

Dear Sir,
From the time the telephone is been installed its not working. the volume is very low during the incoming calls.we are not able to do our outgoing calls. i have already given a oral complaint and web complaint. WEB/BF/93522554. but no action has been taken. I kindly request you to Replace my instrument or do the Alternative.

Dear Sir,

My land phone[protected] at my home is dead since 12 days. When i complaint at my local exchange they are telling that cable cut happend and take more time to rectify the complaint. we are waiting,but they don't take any action, Kindly do the necessary to rectify...

KAUSHIK CHATTOPADHYAY
OPPOSITE OF BOLPUR SDO OFFICE
HOUSE OF BISWANATH MONDAL
HOLDING NO-78/2,BANDHGORA,BOLPUR,WEST BENGAL

SIR, MY SON BY MISTAKE ACCEPTED THE OFFER OF RINGTONES PROVIIDED BY BSNL IN MOBILE NOS. [protected] AND [protected] AND RS 37 WAS DEDUCTED FOR HE MONTH ON 6.10.09. I DONT WANT ANY RINGTONES . FOR THIS I HAVE SENT MESSAGES AS "UNSUBSCRIBE" TO 56700 AND 56799 ON 19.10.09 AND 23.10.09. BUT I AM SORRY I HAV NOT RECEIVED ANY CONFIRMATION MESSAGE. PLEASE SEE THAT NO MONEY IS DEDUCTED IN THE MONTH OF NOV 09 AS I DONT NEED ANY RINGTONES


SUDEEP BANERJEE M NO [protected]
EMAIL :sudeep.[protected]@licindia.com
[protected]@rediffmail.com

I did submitted the application to shift on 24th October 2009. But our intelligent BSNL people disconnected the connection on 19th october itself. Now nobody knows the status of the connection, whether is it already shifted or not. I tried calling to the so called customer care no 25421100. There is no response at all.
I think BSNL is the only service provide in the entire world for not being customer friendly. In spite of this being government agency it is enjoying with lot of customer base. I think everybody should go out of BSNL servcie. Only then these people will learn some lesson.

If anything can be done for this issue please do it. Or else i am moving to some other private connection. It is OK to pay more if the service is good.

I'm using BSNL cellone mobile since last a few years.
I've registered my cell no. with do not call/disturb facility by sms as per instructions given in advertisements, i've sent SMSs again and again many times till one year but I've not registered with this facility even after getting confirmation messages. After one and half year i've sent many e-mails to BSNL's top level officials in response of those, One officer called me and asked about the problem and told me he'll solve the problem but i've to send one handwritten application to him... after all this i've registered with the fcility.
Now i'm getting a lot of messages related with various marketing companies. i've tried to register again, if there is any other facility related with 'do not disturb' but now i'm helpless.

Sir,

I am a customer of BSNL landline, having telephone number[protected], under Kalamassery Telephone Exchange. My land line connection has been stopped working for last three weeks. I had made my complaint to the nearest Telephone Exchange many times. But no action been taken to solve my problem by telecom authority. So i kindly request u to take immediate action to solve the problem

Regards,
Vishnu K B

BSNL Landline Phone dead from 23.10.09
My Landline phone no [protected] at Mujaffarpur Bihar, is dead from 23.10.09. I gave complain to the 198 but till now no any one check the fault & reconnect the Phone. I also booked the complain so many times in Sampark 1500, but donot receive any response....