Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,

We have applied for the new phone and the phone was installed and activated on 19th Oct, 2009. We observed that the STD facility is not functioning. Up on complaining about the same in customer care services we were given to understand that the status activation is as with STD facility. But the same is not activated and in "ONE INDIA" package STD is a must. Hence we request you to take necessary action and instruct the concern personnel to look in to the matter and do the needful. Early action is appreciated.

We also request you to activate the Broad Band connection since while applying for the telephone we have opted for Broad Band connection too. We once again request you to take immediate action.

Thanking you,

P. R. Vanamayya,
Flat No. 501, Sri Vishnu Vardhan Abode,
H. No. 2-2-647/77/G/7, Bagh Amberpeta,
HYDERABAD - 500 013

phone no[protected][protected]
sim no [protected]-89913 47083 11184 0418

Sir,

I own a land line from BSNL for the last 10 years (Number_[protected]. Now I am having a dataone broad band connection too. My problem is regarding the instrument. My instrument is having continuous working problem for the last almost two years. whenever I approached for replacement they were giving me old repaired phone which is not giving good performance. Still I am running with the old phone with lot of problems.On approahing the Section in charge he told that new instrument will not be provided to old customers as perthe instruction we got from our top. Is it so. BSNL such a big company cannot provide a new phone for replacement ?

Please help me in this regard what to do.

regards
Lakshmi kutty Amma.

failure notice
...
Mon, October 19, 2009 8:49:25 PM
From:
"[protected]@yahoo.com" <[protected]@yahoo.com> [Chat now]
...
Add to Contacts
To: [protected]@yahoo.com
Hi. This is the qmail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[protected]@bsnl.in>:
218.248.240.11 does not like recipient.
Remote host said: 550 Invalid recipient: <[protected]@bsnl.in>
Giving up on 218.248.240.11.

--- Below this line is a copy of the message.

Return-Path: <[protected]@yahoo.com>
Received: (qmail 97691 invoked by uid 60001); 19 Oct 2009 15:19:22 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.com; s=s1024; t=[protected]; bh=qvDuhaoFMvR/8CcL3p5wEN/ct6pvKtosz644gsXeSec=; h=Message-ID:X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Con...⇄ b=oXlhO7LkwL5FT/TnqVGCIVaGn8IfONSPYxE2ZJfj90QRH2ROiCNQJS90hBlzwShX6vhPRR1qbAKhlZ...⇄
DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
s=s1024; d=yahoo.com;
h=Message-ID:X-YMail-OSG:Received:X-Mailer:Date:From:Subject:To:MIME-Version:Con...⇄
b=VaOVVNNnwS0gFtZeslK7yECcZnSXKvpMyKmxjSRvOJiYv0YLAq3hhqtFQH+vl1ercvvZvy/OGrqv5F...⇄
Message-ID: <270049.4570.[protected]@web54008.mail.re2.yahoo.com>
X-YMail-OSG: W.cgdk4VM1kPZfRbqDc4Tcy6P4OFNbNJhIEbDuEN6YRcuEIzBAAJC1eCMk3DIyC4JKbXqaXRlw21x05T...⇄
Received: from [117.195.134.8] by web54008.mail.re2.yahoo.com via HTTP; Mon, 19 Oct 2009 08:19:21 PDT
X-Mailer: YahooMailRC/182.10 YahooMailWebService/0.7.347.3
Date: Mon, 19 Oct 2009 08:19:21 -0700 (PDT)
From: shekar <[protected]@yahoo.com>
Subject: excess billing- Braod band
To: [protected]@bsnl.in
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="0-[protected]-[protected]=:4570"

--0-[protected]-[protected]=:4570
Content-Type: text/plain; charset=us-ascii

Dear Bill pay Team,

To The Concerned SDE, TR, &
BSNL Commercial, AOTRCentral -II.
Dear sir,
Herein I present my Grievance. on telephone # 2354 6410
Even on this new connection, i have the same billing problem.
Excess billing on Broad band . While the Tariff plan is Only Combo- Home 500.
Excess billing, the same problem, I got terminated earlier Landline connection. on the same name and address.
even after paying the billed amount under protest as advised by concerned personnel @ my - Jhills, BSNL exchange. Hyd. That
grievance was NOT resolved.

Well, I was again advised to pay up the Billed amount.
Solicit explicit intervention.not compelling me to opt to surrender this New connection also- for excess billing.

Thanking you,
Dr.GSREDDY, HYD



--0-[protected]-[protected]=:4570
Content-Type: text/html; charset=us-ascii

<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:bookman old style,new york,times,serif;font-size:18pt;color:#bf00bf;"><div><span style="color: rgb(0, 0, 0);">Dear Bill pay Team</span>,<br><br><span style="color: rgb(0, 0, 0);"><font size="3">To The Concerned SDE, TR, &amp; <br>&nbsp;BSNL Commercial, AOTRCentral -II.<br>Dear sir,<br>Herein I present my Grievance. on telephone # <span style="font-weight: bold;">2354 6410</span><br>Even on this new connection, i have the same billing problem. <br>Excess billing on&nbsp; Broad band . While the Tariff plan is Only Combo- Home 500.<br>Excess billing, the same problem, I got terminated earlier Landline connection. on the same name and address.<br>even after paying the billed amount under protest as advised by concerned personnel @ my - Jhills,&nbsp; BSNL exchange. Hyd. That<br>&nbsp;grievance was NOT resolved. <br><br>Well, I was again advised to pay up
the Billed amount.<br>Solicit explicit intervention.not compelling me to opt to surrender this&nbsp; New&nbsp; connection also- for excess billing.<br><br>Thanking you,<br>Dr.GSREDDY, HYD<br>&nbsp;<br></font></span><br><br>&...⇄

</body></html>
--0-[protected]-[protected]=:4570--

Since last five days I am trying to make payment fro my cellone bill for mobile number [protected]. After login it is showing me the bill but on click to go to the view and pay the bill, it takes me nowhere and today seems to be the last day for payment.

Shocking Bill
My name is Ramjanam Gaur. My phone number is[protected]. To check my e-maiIs, I applied for a BSNL broadband connection under the 99 plan on 22nd March 2009. The connection was promptly provided on 30th March 2009.
I have received first bill number 74492875 of Rs. 404 on 10th may 2009. Then I have received second bill number 76138439 of Rs. 519 on 12th july 2009. I have paid above bills. On September 14th 2009, I received a hefty bill for Rs. 27392. With very limited resources, where to find the money to pay such a large bill? While the fixed monthly and call charges add up to only Rs. 1008 in the bill, the rest is described in the bill as Misc. charges, apparently for the BSNL broadband connection under the 99 plan.

There is obviously a serious error in billing apparently caused by some technical glitches. I lodged a written complaint to BSNL on September 15 both on physical letter and by mail and requested for an immediate review of the charges. It is difficult to get the appropriate BSNL accounts officer on line. I am still awaiting a revised bill and pray that the issue gets settled soon.

Meantime, in order to avoid shocking bills in future that might lead to a heart attack; I have disconnected my BSNL broadband connection. It is much cheaper and perhaps safer to use the browsing centers.

sir,
My phone no 2295368 is disconected at my request in june 2009. I have completed all formalities for refund, But till date no refund is made for security deposit.
More serious part is that during surrender process I came to know that there was a
free phone allowed. I never gave any consent for such free phone. It seems that all calls made by
freee phone number were being charged to me. myy telephone bill was unecessory incresed for period more than one year. It is suspected that staff of bsnl at nagpur is involved in the process.This
is very serious. Let me know the number and person who was misusing my number.This is criminal
breach of trust
I request you to mke detailed enquiry in the matter and let me know the actual situation
why such things are being practised by bsnl a governemnt undertaking
R B Gadge
Superintending Engineer New BOMBAY

Hi, I stay in Chennai. I have a very frequent reset of the BSNL Modem. I lost connectivity say in every 2 or 3 hours. then to get it restored I need to wait for atleast 30 minutes or it may never happen also.

I tried calling the USELESS 1500 number and trust me, the operators or the call center workers will simply re-route it to a different channel were the call will automatically gets disconnected. Many time I hear some noise when this happens.. ppl working in BSNL Toll Free dpt are never bothered on their customers, it is not just the TOLL FREE it is the whole BSNL ITSELF.

If someone ask me on feedback to go for a BSNL BB or Not...I WOULD SAY A BIG NOOOO.

Reason: USELESS CUSTOMER SERVICE.

That is the REASON why still Private service providers are still survying in this earth like Airtel, Reliance etc

sir,please help me get my portal id and passord so that i can check my data tone usage.tanx.

Dear Sir,

We have given BSNL landline telephone #26634524 transfer request almost year back but till time no body has approached us neither the same line has been transfered to our new address. During our every visit we found that, they have new excuse and suggest us to availed new line instead of giving us solution of our older request. Such kind of approach shows that neither their their seniour have time to check their client's pending work nore company has interest to solve the issue.

Kindly look into this matter on urget basis rather then escalate the same to other sites.

Looking for the possitive responce by feeding up this form

Thanking you.
Saumil Mayabhai Shah
#26634524
(M) [protected]

I have recently purchased one BSNL 3G USB Modem for Internet use. I am using it but I do not know how to view my daily uses.The dealer could not tell me.If any body can help please write to me.

My name is premkumar. my cell number [protected]. four days before i got a message u had copy a song as ring back tone. i got surprised on seeing the message. i call the customer care and told i didn't copy a song. he coolly says u might press * button. so we have going to set the back up tone. i told i didn't press if it happen accidentally please cancel it. but he refused there is no process to cancel . i[censored] cancel the tone we must deduct one month charge for the back up tune.after that 5 times i called the customer care. all one gave some answers. the caller tune is set. it is rubbish song. i send message to 56700 and the tune has been cut but they had deduct the money for a month.
its common to press any button while driving in the road. but the company has the responsibilities to conform whether we need the tune. but on money minded they first deduct the money and inform to us. as bsnl is a corporate company we make trust in it.but it chit the customer

Subject: Complaint for excess/ wrong billing against the telephone No. 2527157;

I am to inform you that the above telephone number at our home is in the name of my wife Dr Mrs Rizuana Sultana Ahmed and as we both have Cell phones, we use the Land-line number only for Dataone Internet Connection.

The usage under the Dataone Internet Connection always remains within the 1 GB limit.
The Land Line Phone is dynamically locked to prevent any out going call and hence unauthorized use of the landline phone is not be possible. Further, I understand that with fully automatic electronic switches, excess metering should not possible.

Despite this we recently received a call from someone who had stated that telephone calls are being made to his cell phone from our landline number. My hunch, some one has unauthorizedly connected to some public call booth or to PCO or to another house.

The bill dated 05 July 2009 [7/5/2009] was for Rs.1193/- and the bill for dated 05 August 2009 [8/5/2009] is for Rs. 2221/-. The bill dated 05 July 2009 for Rs.1193/- has already been paid by us and I, on behalf of my wife has submitted an application immediately thereafter for correction of the same, which has not yielded any result.

Surprisingly, the bill dated 9/5/09 is for Rs. 544/- and it includes 95 Net chargeable Calls. How is that possible if the phone is dynamically locked. So the call details for bill dtd 9/5/2009 may also be furnished.
I therefore request that the matter may be looked into at an early date and resolve our grievance. We may also be furnished the full call details of the bills for July and August/ 2009.

The cost for the bill details if any may be included in the next bill for the phone
Considering the above, we lodged complaint for the excess/ wrong billing, but there is no response.
Yours Sincerely,
Dr Mrs Rizuana Sultana Ahmed
Mustaqur Rahman,
Guwahati-781007 (Assam)

I recharged my number for GPRS prepaid unlimited plan for Rs.230 ( for one month ) on[protected].
On[protected] when I used this service, BSNL system charged me Rs 120. When I called BSNL customer care number after waiting for more than 4 hours someone picked up and rudely informed me that the unlimited service will not work on this day because of Diwali holiday, and after 12pm it will work again. However when I used it on very next day at 7am it keep charging me.

Let me admit that BSNL service is worst. Have anyone ever used BSNL customer care number from your mobile, try it . Without informing us that unlimited GPRS service will not work on Diwali is a loot.
Frequent call drops, poor signals problems, no customer care information, slow GPRS speed,
and BSNL's ignorance is just ridicules.

Dear Sir,
I am Govindraj Konaje, a professional working in Abu Dhabi, in a Multi national company from past 3 yeras. My Parents are of the age of 85 and 76 years old and staying in Konaje which is under Mangalore TQ, Dakshina Kannada, Karnataka. They don't have any body staying with them.
The only way of communication for my aged parent is TELEPHONE[protected] and from past 2 months the telephone is dead and the only way of their communication is totally cut off. My father is a kidney patient and mother is an Asthma patient and even if they have to contact the Doctor there is no other means left.

Still, with great difficulty my father has gone to konaje telephone exchange to complaint about the matter and people in BSNL office have been humiliated him by saying " IN THIS AGE WHAT YOU WILL SPEAK ON PHONE" and they told him, "we will see this after rainy season". The place where they stay is in the vicinity of software giants WIPRO and INFOSYS.

There are more than 5 medical collages and 6 engineering collages and Mangalore University is just a kilometre away.

Is this the routine of BSNL to show this kind of attitude? There is no consideration for old age people in a PSU like BSNL?

I request you to find out the fact and to advice the concerned, to immediately restore the connection/repair.
Please take necessary action against the culprits immediately.
Please communicate the action taken by return mail.
I request you not to send any body to their house as my father has already told me that he does not want to have enmity in his locality.(he feels complaining to higher authorities means inviting enmity with officials) In case if matter has to be sorted out please investigate and I am ready to fly down if required.

Regards

Govindraj K
[protected]

The land line no which I have mentioned about is: [protected]

I cannot get my bsnl broadband bill last 2 months. Plz let me know what can I do at this moment? Give some suggestions in my mail id. I am using broadband with 'sulabh' connection. For the bsnl office, i got the news that, when they give me the connection, i'll be able to do 150 free calls from my land line and out-going service will be started automatocally. But alas!!!!!! What can i do? I could not make out-going calls from my land line. Please help me.

I have BSNL Broadband connection at my residence. Address is :
616/3, Phipps Road, Ayanavaram, Chennai-600023

The Broadband connectivity remains extremely poor & the connection comes & goes out at will. We have made several complaints in last 6 months but the situation has not at all improved.

I hope they would take some action after this complaint.

I found my telephione[protected] not working on the afternoon of 13/10/09. I called complaint 1500 and nobody lifted the telephone for a long time and when the Interactive Voice system answred and asked to press 0, it went dead. After vexatious trial I contacted the local SDO (NEPZ) WHO ANSWERED ME TO MY SURPRISE THAT THJE LINE WAS DISCONNECTED DUE TO NON PAYMENT. It was a shock to me as i have been regulasrly paying and there was not a single instance of default or delay. He asked me to contact the Accounts Officer who promptly told me that my payment for June madein July by cheque was bounced. As i had all my details ready with me, I denied the charge nd asked him to tell me the cheque number and Bank. He could not give the details saying that he did not have it ready with him. I then contact the CAO and he saiid the same thing but when I refuted the charge he agreed to restore the services immediately, pending verification of the details. He assured me that the line would be restored within ione hour. Nothing happened that day and in the next day when I contacted they gave me a cheque no and Basnk ref which is not related to me. They promised to send the bounced cheque to me and a little while later told me that it was collected by me, while I had not goine to their office at all!. Obviously they had bungled and were treying to cover up. Then the CAO confirmed to me that the line was ordered to be resotred. Then I contacted the SDO NEPZ - only to be told 'He was in the meeting. I tried in vain contacting several officials who were all 'In the meeting' and no second line or thrid line official was available to get my complaint evevn listened to. Even after three days the status remains. The AO, DGM, DE, SDO, PRO all remained incognito and a stock reply that they all remained in the meeting without any one in their office to receive calls or attend to urgent matters.
What a way to attend to the requirement of a customer! Is this BSNL? Is this a concerted effort to push a loyal BSNL customer to private service provider? Is the BSNL or Ministry aware of this callous attitude? Are the Unions who are holding dharnas and strikes listening?

Dear Sir,
I have called to customercare for deactivate the BT-ONMOBILE Christian devotional subscription pack they asked to send the SMS for deactivate but it is not deactivated till now and they are not responding for the same.

My Contact No +91 [protected]

With Regards,


Arif Pasha MD

Respected Sir,
I Myself Bhargav R Thakkar,resident of Ahmedabad,Gujarat,India,Owing the telephone number[protected]of BSNL.Around on 16th september,2009,I have applied for PDSN internet access facility at Odhav Telephone exchange,Ahmedabad.The order number for the application is FWT 49770.Inspite of my constant reminders to authorities over here,They are unable to resolve my complaint.They haven't activated my internet facility.And they also dont have any technician for programming the handset to use the specific facility.Everytime I visit the telephone exchange i supposed to get different answers.They say,that no one is accountable here for providing specific PDSN facility.Now,if i get the internet connection after this much long period,i again have to visit the Railwaypura Exchange,Kalupur,to get my handset Programmed for using the facility.And the commercial officer of odhav exchange Mr.Panchal is very rude to subscribers,he said me that he is only accountable for giving the order numbers.So,is the government is paying him only for generating the order numbers?which can also be generated through a computer.He is not so keen to resolve the issues of customer,instead he only sits under the fan and listen to hindi movie songs in his pc.I immidiately want action against this person and my complaint to be resolved.Or else I have to file a complaint in Consumer High-Court.I hereby is requesting you to reply me ASAP.
Yours Truly,
Bhargav.R.Thakkar