Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have recently purchased one BSNL 3G USB Modem for Internet use. I am using it but I do not know how to view my daily uses.The dealer could not tell me.If any body can help please write to me.

My name is premkumar. my cell number [protected]. four days before i got a message u had copy a song as ring back tone. i got surprised on seeing the message. i call the customer care and told i didn't copy a song. he coolly says u might press * button. so we have going to set the back up tone. i told i didn't press if it happen accidentally please cancel it. but he refused there is no process to cancel . i[censored] cancel the tone we must deduct one month charge for the back up tune.after that 5 times i called the customer care. all one gave some answers. the caller tune is set. it is rubbish song. i send message to 56700 and the tune has been cut but they had deduct the money for a month.
its common to press any button while driving in the road. but the company has the responsibilities to conform whether we need the tune. but on money minded they first deduct the money and inform to us. as bsnl is a corporate company we make trust in it.but it chit the customer

Subject: Complaint for excess/ wrong billing against the telephone No. 2527157;

I am to inform you that the above telephone number at our home is in the name of my wife Dr Mrs Rizuana Sultana Ahmed and as we both have Cell phones, we use the Land-line number only for Dataone Internet Connection.

The usage under the Dataone Internet Connection always remains within the 1 GB limit.
The Land Line Phone is dynamically locked to prevent any out going call and hence unauthorized use of the landline phone is not be possible. Further, I understand that with fully automatic electronic switches, excess metering should not possible.

Despite this we recently received a call from someone who had stated that telephone calls are being made to his cell phone from our landline number. My hunch, some one has unauthorizedly connected to some public call booth or to PCO or to another house.

The bill dated 05 July 2009 [7/5/2009] was for Rs.1193/- and the bill for dated 05 August 2009 [8/5/2009] is for Rs. 2221/-. The bill dated 05 July 2009 for Rs.1193/- has already been paid by us and I, on behalf of my wife has submitted an application immediately thereafter for correction of the same, which has not yielded any result.

Surprisingly, the bill dated 9/5/09 is for Rs. 544/- and it includes 95 Net chargeable Calls. How is that possible if the phone is dynamically locked. So the call details for bill dtd 9/5/2009 may also be furnished.
I therefore request that the matter may be looked into at an early date and resolve our grievance. We may also be furnished the full call details of the bills for July and August/ 2009.

The cost for the bill details if any may be included in the next bill for the phone
Considering the above, we lodged complaint for the excess/ wrong billing, but there is no response.
Yours Sincerely,
Dr Mrs Rizuana Sultana Ahmed
Mustaqur Rahman,
Guwahati-781007 (Assam)

I recharged my number for GPRS prepaid unlimited plan for Rs.230 ( for one month ) on[protected].
On[protected] when I used this service, BSNL system charged me Rs 120. When I called BSNL customer care number after waiting for more than 4 hours someone picked up and rudely informed me that the unlimited service will not work on this day because of Diwali holiday, and after 12pm it will work again. However when I used it on very next day at 7am it keep charging me.

Let me admit that BSNL service is worst. Have anyone ever used BSNL customer care number from your mobile, try it . Without informing us that unlimited GPRS service will not work on Diwali is a loot.
Frequent call drops, poor signals problems, no customer care information, slow GPRS speed,
and BSNL's ignorance is just ridicules.

Dear Sir,
I am Govindraj Konaje, a professional working in Abu Dhabi, in a Multi national company from past 3 yeras. My Parents are of the age of 85 and 76 years old and staying in Konaje which is under Mangalore TQ, Dakshina Kannada, Karnataka. They don't have any body staying with them.
The only way of communication for my aged parent is TELEPHONE[protected] and from past 2 months the telephone is dead and the only way of their communication is totally cut off. My father is a kidney patient and mother is an Asthma patient and even if they have to contact the Doctor there is no other means left.

Still, with great difficulty my father has gone to konaje telephone exchange to complaint about the matter and people in BSNL office have been humiliated him by saying " IN THIS AGE WHAT YOU WILL SPEAK ON PHONE" and they told him, "we will see this after rainy season". The place where they stay is in the vicinity of software giants WIPRO and INFOSYS.

There are more than 5 medical collages and 6 engineering collages and Mangalore University is just a kilometre away.

Is this the routine of BSNL to show this kind of attitude? There is no consideration for old age people in a PSU like BSNL?

I request you to find out the fact and to advice the concerned, to immediately restore the connection/repair.
Please take necessary action against the culprits immediately.
Please communicate the action taken by return mail.
I request you not to send any body to their house as my father has already told me that he does not want to have enmity in his locality.(he feels complaining to higher authorities means inviting enmity with officials) In case if matter has to be sorted out please investigate and I am ready to fly down if required.

Regards

Govindraj K
[protected]

The land line no which I have mentioned about is: [protected]

I cannot get my bsnl broadband bill last 2 months. Plz let me know what can I do at this moment? Give some suggestions in my mail id. I am using broadband with 'sulabh' connection. For the bsnl office, i got the news that, when they give me the connection, i'll be able to do 150 free calls from my land line and out-going service will be started automatocally. But alas!!!!!! What can i do? I could not make out-going calls from my land line. Please help me.

I have BSNL Broadband connection at my residence. Address is :
616/3, Phipps Road, Ayanavaram, Chennai-600023

The Broadband connectivity remains extremely poor & the connection comes & goes out at will. We have made several complaints in last 6 months but the situation has not at all improved.

I hope they would take some action after this complaint.

I found my telephione[protected] not working on the afternoon of 13/10/09. I called complaint 1500 and nobody lifted the telephone for a long time and when the Interactive Voice system answred and asked to press 0, it went dead. After vexatious trial I contacted the local SDO (NEPZ) WHO ANSWERED ME TO MY SURPRISE THAT THJE LINE WAS DISCONNECTED DUE TO NON PAYMENT. It was a shock to me as i have been regulasrly paying and there was not a single instance of default or delay. He asked me to contact the Accounts Officer who promptly told me that my payment for June madein July by cheque was bounced. As i had all my details ready with me, I denied the charge nd asked him to tell me the cheque number and Bank. He could not give the details saying that he did not have it ready with him. I then contact the CAO and he saiid the same thing but when I refuted the charge he agreed to restore the services immediately, pending verification of the details. He assured me that the line would be restored within ione hour. Nothing happened that day and in the next day when I contacted they gave me a cheque no and Basnk ref which is not related to me. They promised to send the bounced cheque to me and a little while later told me that it was collected by me, while I had not goine to their office at all!. Obviously they had bungled and were treying to cover up. Then the CAO confirmed to me that the line was ordered to be resotred. Then I contacted the SDO NEPZ - only to be told 'He was in the meeting. I tried in vain contacting several officials who were all 'In the meeting' and no second line or thrid line official was available to get my complaint evevn listened to. Even after three days the status remains. The AO, DGM, DE, SDO, PRO all remained incognito and a stock reply that they all remained in the meeting without any one in their office to receive calls or attend to urgent matters.
What a way to attend to the requirement of a customer! Is this BSNL? Is this a concerted effort to push a loyal BSNL customer to private service provider? Is the BSNL or Ministry aware of this callous attitude? Are the Unions who are holding dharnas and strikes listening?

Dear Sir,
I have called to customercare for deactivate the BT-ONMOBILE Christian devotional subscription pack they asked to send the SMS for deactivate but it is not deactivated till now and they are not responding for the same.

My Contact No +91 [protected]

With Regards,


Arif Pasha MD

Respected Sir,
I Myself Bhargav R Thakkar,resident of Ahmedabad,Gujarat,India,Owing the telephone number[protected]of BSNL.Around on 16th september,2009,I have applied for PDSN internet access facility at Odhav Telephone exchange,Ahmedabad.The order number for the application is FWT 49770.Inspite of my constant reminders to authorities over here,They are unable to resolve my complaint.They haven't activated my internet facility.And they also dont have any technician for programming the handset to use the specific facility.Everytime I visit the telephone exchange i supposed to get different answers.They say,that no one is accountable here for providing specific PDSN facility.Now,if i get the internet connection after this much long period,i again have to visit the Railwaypura Exchange,Kalupur,to get my handset Programmed for using the facility.And the commercial officer of odhav exchange Mr.Panchal is very rude to subscribers,he said me that he is only accountable for giving the order numbers.So,is the government is paying him only for generating the order numbers?which can also be generated through a computer.He is not so keen to resolve the issues of customer,instead he only sits under the fan and listen to hindi movie songs in his pc.I immidiately want action against this person and my complaint to be resolved.Or else I have to file a complaint in Consumer High-Court.I hereby is requesting you to reply me ASAP.
Yours Truly,
Bhargav.R.Thakkar

i bought a sms booster of rs33 on[protected]. but it has not recharged & it shows a error message of THIS VOUCHER IS NOT ALLOWED IN THIS PLAN. i contacted bsnl customer care & they told me wait till 3 o' clock evening. then also i received the same error. then today[protected] they told just switch off the mobile & try after a hour. still now not recovered. now when i contact the customer care, they are telling that its a problem of them as they modified something in that so they got the mobile number & that booster card number & wait for 24hrs as they lodged the complaint (complaint number:) i asked them to rectify quickly but they arre telling its not their work & i asked for the number of concerned department. they replied its not updated to them. just for a 33rs booster how much time can i wait? and i was tensed of hearing such a reply. hope customers are king in the market.. expecting a earliest reply.

My bsnl landline No.[protected] is out of order for the last 03 days. I am trying to contact my Telephone Exchang- Model Town Jalandhar at No.[protected] but nobody is picking up tthe receiver just to talk about. I have also tried other nos. at bsnl Jalandhar but to no avail. Perhaps the authorities are busy in Deepawali ? ___ Will my complaint be listened ?

I am using BSNL broadband services for about an year now. But there's lot of problem. The server crashes every now and then, the speed is just not what it is promised.

My internet connection was disabled as i missed out on the due date, but its been more than 10 days since i made the payment its still not working. There is noone to hear my complaint.

Everytime i call them up on the customer care number, they ask to visit nearest exchange. Now how do they expect me to visit their centre as i am a working class employee. I can't afford to miss my work on a daily basis.

There's more to my woes. When i got the connection, i was told the service would be a free one, but any technical person visits charges 200 to 250 bugs as service charges.This is just ridiculous.

I don't have internet from past 15days and all my work has gone for a toss.

SIR! I wants to unsubscribe WAP actress of the day and sub actress of the day. MY mobile no. is [protected].

M sukhbir from jalandhar (punjab), and m using nokia 3110c for the use of gprs ,but from some days m unable to use gprs on my phone, an error showing on my phone is "subscribe to packet data first"m change my internet settings but nothing is working, and one other thing is that when m using my default browser then no problem in internet but when m using other kind of browser like opera mini or any application with internet then this problem occurs,kindly do something and resolve this issue.please help me.......sukhbir [protected]

I have a landline telephone connection bearing no.[protected]. I use this connection for BSNL Broadband.The problem is I am not getting my bills regularly. I need those bills for my reimbursements. I cannot use the softcopy/xerox of the original bill.
I have complained about it to the accounts officer but still i my problem is not fixed.
I have lost 4 months of internet reimbursement because of not providing the proof o[censored]sing internet.
Could you please help me in resolving this issue?

Thanks

My BSNL Landline number is[protected] , please mail me my consumer number.

Regards,
Kiran

Hello Sir,

I have a land line no. [protected] and i m using bsnl broadband home plan on the same no. Acording to our broadband plan our bill comes near 700/month but the august bill is of 2400. I complain for the same to the local office but there is no person to handle such problem. And when i asked them where is SDO they told that SDO comes only once and twos in a month. Then i tried to make call on the no. behind the bill copy. There are 8 no. but no body picks the phone. When i tried all the 8 no. several times daily then after 4 days some one picks the phone and i explain the problem to him. He told me that according to your plan you can use 1.5 GB of data so plz confirm your data uses for august month on no. 1957. I m trying to make call on 1957 from last four days but no body picking the phone.
I want to tell you that in the month of August i used internet rarely. And also 1.5 GB data is very much sufficient for us. I m also using Reliance data card in which they provide 1 GB data and our monthly data uses never goes over 0.6 GB.
I also want to tell you that our broadband connection has been disabled on 25 aug, mistakely by some one BSNL worker. When i asked him why you disabled our broad band connection they told that we did mistakely and we will activate it in 24 hour. Daily they told "AAj jaror ker dege." and so..... after 15 days on 10 sep they activate the connection.
I found that BSNL exceutive does not want to talk with customer, they behave very rudely, they are not for help, they are only for salary, sleeping and gupsup in office, they never start with welcome like in Tata Indicom ,Reliance, Airtel etc. customer care. Also they suddenly closed the call without customer satisfaction.

So Plz resolve the issue as early as possible.


Thanks and Regards

Saurabh Jain

Street Kishore Kan Sardhana
Meerut U.P. India
250342

Phone [protected]

sir,
money from my SBI acoount at gomti nagar lucknow branch was debited twice for rs 220 each, but the top up was not generated in my mobile no. [protected] on the morning of 14/10/2009, since then i have been calling your helpline but noting could be resolved kindly check and rectify
sincerely yours
D. G B Singh
3/35, virat khand
gomti nagar
lucknow

I am using a BSNL Cellone prepaid service numbered
[protected]. Once I had subscribed to the " Word of the Day" Package . After some days I noticed that I was not receiving the desired service( an sms containing a word in English ) everyday, so, I decided to unsubscribe from this service and in this concern I called the Customer Care and as par their instructions unsubscribed from it and got a message that I have successfully unsubscribed from it. But I cotinued to get the sms-s then. Then I again called the Customer Care and asked that if this service will be again renewed automatically or not because if it renews automatically a sum of Rs 20 /- will be deducted from my balance. The Customer Care executive at first was unable to comprehend my problem and later when he comprehended my problem he was unable to provide any solution. After few days I received an sms saying that if I want to unsubscribe from the said package I should call a number (given in that sms ). When I called that number nothing fruitfull happened because there was nothing helpful on the other side of that call and the call automatically ended and that did cost Rs 5 / min which was not mentioned in the sms. Today 15-oct-2009 at 06:42:41 am I received an sms from +1255020 saying "Thank you for continuing the Word of The Day Subsciption Pack. You have been renewed and Rs20.00 has been deducted from your balance. How come this happen whereas I have already unsubscribed from this service??? Is this going to happen every month???

On 25 sept 2009 some of my calls were charged @ Rs 1.20/min whereas it was supposed to be @ Rs 0.25/min as I have a promo and one sms was charged Rs 1.20 whereas it is supposed to be free as I have free sms balance. How would you explain this?

People's hard earned money is at stake and more than that people do not complain about it because of several reasons. But what happened to me is utterly wrong. Is there any way out?