[Resolved]  BSNL Broadband — Excessive billing and lack of access to usage detail

BSNL — Excessive Broadband Billing and NO BILL SENT

I had not recieved my Monthly Bill for for over 15 days.When I got a telephone alert to pay the bill for the previous amount to the tune of Rs.1444.When I went to the customer service center,I was informed that the amount for Feb would be Rs.2700 plus !!

This is outrageous as I have specifically requested form UL900 plan as Broadband.Also,at any point of ime,I do not have a speed of more than 20 kbps.

Why in the world do they call this as Broadband ???

Bsnl Broadband Connection — Excess Billing

I am using BSNL Broadband from past 3 Months. Firstly bill was nominal as our usage is only home use. It was 1564 Rs in Feb 2008. But suddenly from April-2008, the misc charges in the telephone bill has become very erratic. It ranges from 1564 Rs to 4921 Rs last month. We are not able to understand the sudden change in rate.

I can't understand what can I do?
Can any other user can use my connection?
Please Reply...

BSNL — Excess usage of broadband

Respected Sir /madam
I am BSNL user with 500c plan .
In the month of November(4 to 17) my BSNL connection are disturb (sametimes dead sametimes partial dead ) after the connection is continued the broadband is not working after some times with customer care I have come to knoe that password is change with new password my internet is working .
when my check my usage i see that in my account on 09/11/08, 5GB download which is not doing by me .

Bsnl Broadband Connection — Excessive Billing

I am having BSNL Broadband connection (500C Plan) at my chennai residence since October 2008. My first bill for the month of October is Rs. 416.00. Since it was a nominal amount, I paid without investigating on my usage details properly.

But for the month of November, I got excess bill of Rs. 5278.00 – which is highly shocking, erratic, absurd, illogical and I can’t bear such an amount for not utilizing the service. So, now I had doubt on your billing even for the October month.

I never used the service between 2:00 AM to 8:00 AM, but the usage details shows, that I have used during that time. Moreover in the month of November, most of the time our broadband connection was not working. I complained this to our telephone exchange, they replied that due to some problem there were some changes in the Bangalore server and they told that I need to reset the modem settings. But they never came to reset the settings. Without resetting the modem settings, I could able to browse sometimes by continuously try switching OFF and ON the modem. Even now I have this issue in my connection.

I request you to investigate the usage details for both October 2008 and November 2008 month and I request you to take necessary steps to ensure that billing is relevant. Please correct my bills as soon as possible as the pay by date of my bill is fixed as 30-DEC-2008.

It will be highly appreciated if my request is fulfilled else to the most I will have to surrender this connection and take help from consumer court.

BSNL/Broadband service — Excess billing of broadband usage.

I have taken broadband connection w.e.f. 01.10.2008 of Rs. 500/- Combo Plan {Night unlimited} but broadband usage were charged too high worth Rs. 9305/- for the month of Oct.2008and Nov. 2008. Again the bill was submitted for Rs. 2443/- for the month of Dec. 2008. I have changed the plan from combo to 750+ home plan unlimited from 01.12.2008. But again the bill for the month Jan. 2009 submiited for Rs. 2644/-. Ihave made a complaint to CGMT, BSNL, Ajmer in the month of January but no action appears to have been taken till date. Please intervan in the matter and redress my complaint early.

BSNL/Broadband — excess builling

My bsnl telephone No.044/26710429
consumer no.[protected]
bill dated 10.1.09 Bill no.[protected] for Rs.3464
I feel the broadband usage for this particular month is very high. Kindly provide the usage as I am unable to get the details from your customer care .

Dear Friend.

kindly visit a website www.bsnlbroadband.s5.com for your broadband problems/queries etc.Things are discussed in detail with pictorial and video formats.

Be particular about your problem(Error/Error Number).

Regards to All

Broadband — Excess billing on account of broadband usage

Dear Sir,
I am a subscriber of Telephone No.[protected].

I opted for Broadband HUL 500 scheme with unlimited usage from my earlier H250 scheme as per notification pulished in the calcutta Telephones website and the application was deposited with Ballygunge office on 11.02.09

Work order for activation of the same was issued by your commercial department vide No.KKL/H/NC/HB/08-09/0335 dated 12.02.09.

While receiving the application at the counter, the dealing person also informed that the facilities would be effected latest by 01.03.09.

Based on the information and issuance of work order, I started using the broad band as per the new scheme. You may please note that my broad band usage has never crossed more than Rs.600/- to Rs.700/- per month during the last 3 years.

But when I received the bill for April, 09, I have observed that the broad band usage for the month of March, 09 has been calculated on the basis of my earlier scheme.

On enquiry from your Office at Ballygunge, I could know that the broad band scheme has only been changed from 01.04.09 (why such enormous delay!).

I am really astonished and fail to understand why there was such a long delay even after issuance of work order only for this meagre service when BSNL is claiming to have been extending the speedy & quality services to it's customers.

Under the circumstances that I am only the victim of delay on your part, I request you to allow the facility of the changed scheme to me from the month of March, 09 and to send a fresh telephone bill to me aqccordingly.Last date of payment of the current telephone bill is 28.04.09 ( Bill date 07.04.09 for Rs.3547.00)

I hope you would be kind enough to take prompt / positive action to pass on the facility to me w.e.f 01.03.09.

Thanking you,

Youras faithdully,

Tapabrata Maity
182/B, Kankulia Road
Kolkata - 700 029

BSNL Broadband — access billing of broadband

hi
this is Rohitash Kumar from jaipur[protected]
my usages was 650 mb till 10 of may but when i saw on 12 it was 3214 mb
and the main thing was that the usages between 10 to 12 was just 100 mb
it means there is a big problem in the bsnl system.
they are not showing the true picture
and i m being so muxh anxious about this...

broadband internet connection — excess amount in the bill

The broadband internet connection is becoming a burden for me and I think to terminate it because my bill are of high amount and that is not proportionate to my usage. The bills are not self explanatory for a lay man. I request you to take favourable action for me.

The broadband is not showing me usage detail of last six days and i dont know that what is download usage. bsnl service is always down. What to do to see usage details upto date. I can't understand, why they keep vigilance on there systems.

I dont have my portel id & password please send my e-mail id, so i can see my bill Thanks

BSNL Broadband — Non accessibility of Broadband

Dear Sir,
Ref : tel.no.[protected].

The broadband connection is inactive and is showing an error no. 678. Though a formal written complaint is submitted with BSNL, no response to attend the same is seen. Instead, the caller directs me private agencies to call them and fix the problem myself.

Await needful action.

BSNL - broadband — INDIRECT CHARGES TO CUSTOMER

I HAVE GOT BSNL BROADBAND CONNECTION. BEFORE THIS CONNECTION I HAVE GOT DETAILS FROM BSNL STAFFS AND I HAVE PAID RS.500 FOR DEPOSTS AND MODEM COST WILL PAY INSTALMENT BASIS..

NOW I HAVE GOT MY FIRST TELEPHONE - BROADBAND BILL - REALLY I AM SHOCKED BECAUSE INDIRECT CHARGES OF RS.1058 DEBITED INTO MY BILLS.

WHEN YOU GET BEFORE BSNL CONNECTION THEY TOLD - DEPOSITS ONLY 500.00 RUPEES.
AFTER GETTING BSNL CONNECTION THEY WILL INCLUDE UNNECESSARY CHARGES LIKE - MODEM PRECAUTION DEPOSITS, INSTALLATION CHARGES ETC........

SO BE CAREFUL .

BSNL - broadband — Excess billing of broadband usage

Hi,

I have been using bsnl broadband for more than an year now, I am using Home 500c plan which provides a free usage of 1.5 GB and night free usage from 2 to 8 AM, I regularly check the usage details on the portal and use it accordingly. When I received the bill, I came to know that I was charged more for the excess broadband usage. I enquired the same with the department, they say that they have setup some new software and according to that software I have used more. Where as still todate it shows the same old info on the website about my usage. Even after filing the complaint and providing the proof from the website, they don't agree and ask me to pay according to the bill.

bsnl-broadband — Excess Billing

Internet Broadband charge for the Month of April 2009

My usage was charged as pro-rata basis after free down load scheme of 1 GB (15 days), though I had paid full rental amount i.e. Rs. 250.

My details are here as under.
Internet Broadband Usage : 1561.41 (1 GB Free Dwonload)
My 1 GB Download Scheme : 1000.00
Total Chargeable units : 0561.41 (multiply with 90 paise)
Total Chargeable Rs. Must be : 505.27 instead of full amount.

Respected Sir
I can't connect to the internet please sort our this complain
Ghuman Enterprises
Adda Ladhra, distt. Jalandhar
phone[protected]
Please sir make it fast i am very sad...


Thanks

I also got exactly similar excess billing for 3 months in hyderabad.

sir
my bsnl tele no is 2382013; I have got internet with telephone connection on october 2009.when I received the first bill for 2 months I upset because the amount on the bill is RS 5704, again the next bill came for one month with the amount RS 7424. Actually I choose the RS 500 thariff internet per month.Moreover in the month of october some offers declared by BSNL that no installation charge no deposit etc.But when I got the bill I surprise how this much huge amount came;because Iam not using internet downloading toomuch and other payable sites.So please verify my account and rectify any fault occured from your side my consumer no as shown in the bill is 5603033.I am not affordable this huge amout to pay Please help me by resolving this dialemma
by MS faisal

BSNL Broadband — excess billing

Dear sir/maa'm

last month (jan) i hav paid bill more than that i hav used according to the usage portal http://data.bsnl.in....