Bharat Sanchar Nigam [BSNL] Complaints & Reviews

On November 16, 2009 we got BSNL broadband Internet service connection via wired telephone[protected]. Since then, there had been major service interruptions two times due to problem in the wired telephone lines. First one lasted about a week and the second one started about a week ago and there is no end in sight. We are being told that due to road construction work along the telephone line route the broadband service has been interrupted. BSNL officials in Dhanbad told us that they do not know when the service would be restored. Still we have to pay our monthly fee of Rs.500.00 for the service. BSNL provides both wired telephone service as well as broadband internet service. It should be BSNL responsibility to assure that the Internet service work satisfactorily. If there is a prolong interruptions as it is anticipated this time, the broadband monthly fee should be prorated accordingly for the affected billing period.

Thank you.

Dear Sir/Madam,

Below are my phone number and unique id details:

phone #: 27792541
UID: [protected]

I am not getting regular monthly bill for which I had also submitted a written complaint in BNSL office at Trimulgherry circle along with a copy of my current address, but to no use. However, due to non-receipt of monthly bill of my aforesaid landline I am unable to pay the bill amount on or before due date. I would also like to bring to your kind notice that in case BSNL disconnects my internet/landline connection due to non-payment of bill, I will not be responsible for the same as I am not getting my bills regularly.

Hoping for an action at the earliest. Below is my address:

Plot # 239, Bhoodevi Nagar, Venkatapuram, Secunderabad - 500015.

Dear Sir,

I am also facing with my internet connection. It gets disconnected most of times in between when i use the internet. I had complained many times to Mr. Rana (Bahadurgarh BSNL, Bahadurgah) and Mr. Anil (BSNL, Bahadurgarh) about it. It does work when current is there or you can say when other persons use the internet. They are telling me that when other persons use internet, my internet get disconnected. Why it is happening? What may be the problem?

I also want to know about free e-mail id. how can i create it.

Plese provide me all these information, so that i can get better use of the internet.

Thanks & Regards,

Vijay kumar


Phone[protected]
Mr. Raj Kumar Gautam

I'm a cunsumer of BSNL Postpaid connection since last 2006. From last few months back the service provider disconnected my phone lines without informing outstanding @ Rs. 565/- though my credit limit Rs. 2000/-.Also,they added previous paid amount in next the next bill. I think it's trick of them to collect extra re-connection charge Rs. 100/-. I"ve one more complain, while I'm trying to take Hello Tunes service they accept my request but it's not worked though I've branded handset of Motorola company.

Iam using an old students suvida sim. my number starts with '9447' series. so recently (about 1 week before)
i started getting sms balance alert whenever i sent a msg. its really a pretty gud facility. but wen i started sending group sms the facility began to malfunction. after sending the group sms i was not able to get the sms balance alerts . also I WAS NOT ABLE TO CHECK MY BALANCE WITH*123# OR *102#,PLEASE HELP ME.I TRIED CUTOMRER CARE BUT THEY WERE NOT ABLE TO PROVIDE SUFFICIENT HELP.

Dear Madam / Sir,

It has been only 3 months since using BSNL Broadband service in my rented house in jamshedpur. The connection was established and became fully functional on 18 August 2009. For the first 3 months the bills were fine and according to the plan suggested.
PLAN: 500 Combo with free download from 2 AM to 8 AM everyday. Rest for the month is 1.5 GB
Pls find the details of the last 3 months billing:

1. SEPT 09:

Total Charge: 552
Duration o[censored]sage: 30 days

2. OCT 09:

Total Charge: 552
Duration o[censored]sage: 31days

3. NOV 09:

Total Charge: 3511
Duration o[censored]sage: 25 days
Things that were new this month:
NPC Inst charges: 500
ARDR installment: 83.33
NET:3100 Discn 15% : 2107
taxes: 310
Gross total: 3000

I would like to have clarification of the extra charges that have been added without a reason. Pls let me know as to whom should I contact for the same and if you are the right person I am approaching, pls resolve.

Thanks and regards

Anish Chatterjee
[protected]

I am having cell one mobile No [protected] in my name with vennela scheme. when BSNL offered full talk after detailed discussion I have opted to recharge with Rs.3300/- coupon and details shown on that day in my handset as vennela plus scheme: "balance: Rs.3700, validity: 3 years, next recharge date: August 2010. Please recharge with Rs.100/- topup for validity extension." The outgoing call facility was stopped on 14-12-09 and a voice message was announcing to recharge immediately. After recharging with Rs.100/- top up (Coupon number[protected] , the outgoing service was resumed for 2 days and again the service is stopped on[protected]. On 19-12-09 I have requested the customer care [protected] to rectify the problem, but it was not done till now. Whenever i dial a number, i receive a message that the account is no longer valid. I still have a balance of Rs.3110/- in the mobile but not able to make any calls. Kindly do the needful immediately.

CELLONE PREPAID CONNECTION NO.[protected]
OCT-09 SMS CAME FROM #12630033 TO SUBSCRIBE MUSIC STATION.
CHILDREN CLICK YES THAT SMS. RS. 19/- DEDUCT FROM MY BALANCE.
9,NOV,2009 AGAIN SMS CAME TO CONTINIOU OR DISCONTINOU THE FACILITY.
I TALKED WITH CUSTOMER CARE CELLONE. THEY REPLIED " TO UNSUBSCRIBE. WRITE UNSUBSCRIBE TO 12630033". I TRIED MANY MANY TIMES TO THAT NUMBER BUT SMS DID NOT GO.
1,NOV,2009 AGAIN DEDUCTED RS. 19/-. SAME DAY I COMPLAINT TO CUSTOMER CARE THEY REPLIED THAT "DIAL TO 12630033". BUT WHEN I DIAL THE COMPUTER RESPONSES THIS NUMBER DOES NOT EXIST. I TRIED MANY....................MANY TIMES. BUT IN VAIN.
THEN I REGISTERED COMPLAINT AT CUSTOMER CARE DOCKET NO. L11941539.
BUT NO RESPONSE CAME TILL TODAY i.e. 19,DEC,2009.
KINDLY HELP ME. I HAVE WASTED MORE THAN 5 HOURS AND MORE THAN 60 RUPEES IN THIS PROCESS. AND THEY CHARGED ME FOR THAT FACILITY WHICH NOT RESPONSES.
WITH REGARDS,
NIRMAL

well, I have got a problem in my BSNL Broadband and the BSNL employees are not helping me. They are sure as they don't know anything.

I am calling them from last 2weeks and my complin sacket no is 30020 and even then they haven't solved my problem.



Whenever I connect it says "Error:691 Invalid username or password".

And I am using the correct one as supplied by bsnl.

Dear Sir,

This time bsnl Junagadh hired a private agency (chamunda suppliers) to deliver the telephone bills for the period of OCT-NOV but unfortunately they did not deliver the bill properly and when I contact them about the bill, they did not replied satisfactory. If they do not deliver the bill in time the question is that who will pay the penalty? and moreover how could i get that bill? so I request you that please deliver the bills next time by Indian postal service.

Hope that i will receive the positive result at your end at the earliest.

Thanking you,

J.J.Punjani

My self Mayur Panchal from Ahmedabad.

Before 6 month i have BSNL broadband internet Connection. But at that time My internet was not working anymore. I had complain many times at Naroda BSNL Exchange office about this problem.And also i personally visited there 2-3 days in a week and request authorized person about my problem but none of them take any action to resolved my broadband internet connection issue properly. I had paid monthly rental of broadband without using this service. when i visit Naroda BSNL Exchange and told about my problem then one of the responsible person(I don't know his exact name but that is something like Mr. Patel) told me that we can't resolved your internet connection problem you disconnect/leave your BSNL broadband internet connection. I don't know how that person talk like this with their customer. I had complain many times for this problem if you want to check then you can also check in your database. you will find many complains about this issue.

And finally I Discoonect/Leave my internet because of your very very poor service.

Now i again applied for the BSNL Broadband service. and before 10 days they installed Broadband again at my home. The same situation is here now My broadband is not working anymore...

I had also complain 2 times Here is my current complain NO : 6480
My BSNL Landline No : 22802139

No action has been taken yet. I am at office and Everytime they call at my home and just ask your broadband is working or not? But i already told them there is problem in telephone line. Even In my telephonr there is lot of disturbance. So i think they just have to check my telephone line and replace it with new wire. I don't think this problem is very big issue and it takes many months to resolve. but i don't know who will be the responsible for this.I have to pay monthly rental without using your broadband internet service.

Help me to solve my problem


Regards,
Mayur

Sir, I have BSNL post paid mobile connection from Udhampur (J&K) and my phone Number is [protected]. Name of my father is wrongly mentioned as KUNJUKUNJU whereas correct name of my father is PATHINETTAM PADI. My bill account No is[protected]. Plz kindly advise concerned authority to do the needful amendment done earliest.

I received the message from +[protected] "thank you for subscribing to the Wap subscription service". and the message that 'the last sms was charged Rs. 30/-. I did not subscribe to any services nor did i send any such sms. Why such incidents are happening? Please take action against..

I have purchased CDMA (NIC Card) China made instrument for Phone no. [protected] from BSNL Office, Bapatla,guntur - D.T. Andhra Pradesh on may 2009 with Rs. 3188. It is not working since August 2009, I am requested the GM, Guntur to replace the instrument, but no use, moreever the GM,Guntur is not happy, that i registered a complint on BSNl Custmore care since 4 months, Until now my problem is not solved. I am regularly approaching the Office by phone,by person,by mail . But no use

I purchased a BSNL Saral Anant card at BSNL Chinchwad (Pune 411033) branch on 10th Dec 09. I was promised the card would be activated by next day morning & I may recharge it with a top-up card. I purchased a Rs.55 top-up card, as suggested, on 11th Dec 09 & tried recharging in the afternoon. After several failed attempts of recharging I called bsnl helpdesk (dumbest helpdesk I have ever seen). To my surprise, a helpdesk person advised me that my phone has already been recharged with a Rs.55 topup whereas my phone is still displaying a "null" balance. He also thrown a vague sentence at me - topup recharge may take 24hrs or more!!!
After that call, I begged to several BSNL helpdesk people & their managers for help over a week's time but nobody was bothered about this situation. Everytime I call them, I get a irresponsible repetitive answer "Your complaint is in process & you would get a confirmation call from us within 24 hours". Nobody knows if somebody ever is working on my complaint.
It clearly shows that BSNL is absolutely incapable and DOES NOT AT ALL care about their customers & its own commitments.

Hope, I will get the justice before BSNL becomes a complete masochist.

DEAR SIR,
I am receiving shayari from BSNL on my mobile no. [protected] from 56767. i have sent several messages to stop the same by sending "unsub SHER to 56767" but could not success. Please do needfull & oblige.
sunil kumar gupta

I WOULD LIKW TO GIVE MY CALL DETAILS FROM 01.11.2009 TO TILL DATE AND MY BSNL MOBILE NO. IS [protected]

Broadband Connection,
Sir,

I am a customer of BSNL landline, having telephone number[protected], under Ludhiana Telephone Exchange. I am applied for new Broadband Connection on 12.10.2009 but yet we have no answer from exchange & now we have recd a bill which is mention Rs.700/= rent of broad band but we have no internet conection yet.So you are kindly requsted to please solve this problem.
Thanks

I am having Cellone connection though it is in the name of Miss Rhea Nath, I am using it. In it GPRS
has been activated, on 15 December I have easy recharged Rs 230.00 for unlimited Internet connectivity
and download. In your Customer Care people say I CANNOT download anything! surfing a page is downloading a page, and if I download
they will charge for it. It is not the main thing. Since last Tuesday (15.12,2009), activation o[censored]nlimited Internet for paying
the sum of Rs 230.00, you are deducting charges from my main balance and Tirhetta Bazar Exchange (TBZ) informed me that you are also
deducting the dedicated balance, which should not be the case. I have contacted the Customer Care (complaint Nos. 3924771 dated 15.12.2009 and 3928438 dated 16.12.2009). They
say they have taken up the issue with proper authority, and it will be rectified, but it will take time. They cannot specify how long. Moreover, I have easy-rechrged SMS amount
but if I send message to Docomo connection, you deduct charges, just now it happened, only to see whether you have rectified it. I do not know what is going on in the BSNL. We do not
go to any private mobile company for mobile connection. But alas! I am completely disappointed by your service, very often you deduct charges without any rime and reason. I did not care
for it earlier, but I was asked by some people to lodge complaint agains your mis-service. Hope you will take appropriate action and inform me at the earliest over phone or email or landline connection.

I purchased a tarrif voucher for Rs.112/- of BSNL Pre paid mobiles bearing no.[protected] bearing validity date untill 31.12.2010, but after scratching and loading this tarrif voucher message shows the validity is over for this tarrif card. So, I am unable to load this voucher. Please do the needful. My mobile no. is [protected].