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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 666

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K
Konsumer.in
from Dibrugarh, Assam
Dec 23, 2009
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i have given application to bsnl office burdwan(W.B.) to change my broadband plan from plan home 250 to plan home 500 on 26th oct 2009.......but yet they didnt change my broadband plan...........is it take this much time to change the plan...........

reply..............
Jan 9, 2016
Complaint marked as Resolved 
...
MEINE MARCH 2011 MEIN BROADBAND KA UNLIMITED PLAN LIYA JISKE ANTERGAT LANDLINE PHONE KA TARIFF(RENT) free aur 350 unit talktime free batlaya gaya.March se May2011 tak rent charge nahi kiya gaya lekin 350 unit ke antergat call rahne ke bad bhi usage charge kiya jaraha hai.meine senior AO MR ALAM SE MAY2011 MEIN KAYEE BAR BHENT KI.MUJHE KAHA GAYA KI CALCUTTA OFFICE KO LIKH DIYA GAYA HAI.MAY2011 ke bill mein bhi usagecharge kiya gaya. Dr. shesh kumar jha custerid [protected] phone no.[protected]
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    Pranab Dutta
    from Hyderabad, Telangana
    Dec 23, 2009
    Resolved
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    I am user of Bsnl's Broadband home 500combo i have a free usage o[censored]pto 1.5GB however consistently since the last three months i have been charged as it seems more than i am using
    Aug 14, 2020
    Complaint marked as Resolved 

    BSNL — Excessive Broadband Billing and NO BILL SENT

    I had not recieved my Monthly Bill for for over 15 days.When I got a telephone alert to pay the bill for the previous amount to the tune of Rs.1444.When I went to the customer service center,I was informed that the amount for Feb would be Rs.2700 plus !!

    This is outrageous as I have specifically requested form UL900 plan as Broadband.Also,at any point of ime,I do not have a speed of more than 20 kbps.

    Why in the world do they call this as Broadband ???

    Bsnl Broadband Connection — Excess Billing

    I am using BSNL Broadband from past 3 Months. Firstly bill was nominal as our usage is only home use. It was 1564 Rs in Feb 2008. But suddenly from April-2008, the misc charges in the telephone bill has become very erratic. It ranges from 1564 Rs to 4921 Rs last month. We are not able to understand the sudden change in rate.

    I can't understand what can I do?
    Can any other user can use my connection?
    Please Reply...

    BSNL — Excess usage of broadband

    Respected Sir /madam
    I am BSNL user with 500c plan .
    In the month of November(4 to 17) my BSNL connection are disturb (sametimes dead sametimes partial dead ) after the connection is continued the broadband is not working after some times with customer care I have come to knoe that password is change with new password my internet is working .
    when my check my usage i see that in my account on 09/11/08, 5GB download which is not doing by me .

    Bsnl Broadband Connection — Excessive Billing

    I am having BSNL Broadband connection (500C Plan) at my chennai residence since October 2008. My first bill for the month of October is Rs. 416.00. Since it was a nominal amount, I paid without investigating on my usage details properly.

    But for the month of November, I got excess bill of Rs. 5278.00 – which is highly shocking, erratic, absurd, illogical and I can’t bear such an amount for not utilizing the service. So, now I had doubt on your billing even for the October month.

    I never used the service between 2:00 AM to 8:00 AM, but the usage details shows, that I have used during that time. Moreover in the month of November, most of the time our broadband connection was not working. I complained this to our telephone exchange, they replied that due to some problem there were some changes in the Bangalore server and they told that I need to reset the modem settings. But they never came to reset the settings. Without resetting the modem settings, I could able to browse sometimes by continuously try switching OFF and ON the modem. Even now I have this issue in my connection.

    I request you to investigate the usage details for both October 2008 and November 2008 month and I request you to take necessary steps to ensure that billing is relevant. Please correct my bills as soon as possible as the pay by date of my bill is fixed as 30-DEC-2008.

    It will be highly appreciated if my request is fulfilled else to the most I will have to surrender this connection and take help from consumer court.

    BSNL/Broadband service — Excess billing of broadband usage.

    I have taken broadband connection w.e.f. 01.10.2008 of Rs. 500/- Combo Plan {Night unlimited} but broadband usage were charged too high worth Rs. 9305/- for the month of Oct.2008and Nov. 2008. Again the bill was submitted for Rs. 2443/- for the month of Dec. 2008. I have changed the plan from combo to 750+ home plan unlimited from 01.12.2008. But again the bill for the month Jan. 2009 submiited for Rs. 2644/-. Ihave made a complaint to CGMT, BSNL, Ajmer in the month of January but no action appears to have been taken till date. Please intervan in the matter and redress my complaint early.

    BSNL/Broadband — excess builling

    My bsnl telephone No.044/26710429
    consumer no.[protected]
    bill dated 10.1.09 Bill no.[protected] for Rs.3464
    I feel the broadband usage for this particular month is very high. Kindly provide the usage as I am unable to get the details from your customer care .
    Dear Friend.

    kindly visit a website www.bsnlbroadband.s5.com for your broadband problems/queries etc.Things are discussed in detail with pictorial and video formats.

    Be particular about your problem(Error/Error Number).

    Regards to All

    Broadband — Excess billing on account of broadband usage

    Dear Sir,
    I am a subscriber of Telephone No.[protected].

    I opted for Broadband HUL 500 scheme with unlimited usage from my earlier H250 scheme as per notification pulished in the calcutta Telephones website and the application was deposited with Ballygunge office on 11.02.09

    Work order for activation of the same was issued by your commercial department vide No.KKL/H/NC/HB/08-09/0335 dated 12.02.09.

    While receiving the application at the counter, the dealing person also informed that the facilities would be effected latest by 01.03.09.

    Based on the information and issuance of work order, I started using the broad band as per the new scheme. You may please note that my broad band usage has never crossed more than Rs.600/- to Rs.700/- per month during the last 3 years.

    But when I received the bill for April, 09, I have observed that the broad band usage for the month of March, 09 has been calculated on the basis of my earlier scheme.

    On enquiry from your Office at Ballygunge, I could know that the broad band scheme has only been changed from 01.04.09 (why such enormous delay!).

    I am really astonished and fail to understand why there was such a long delay even after issuance of work order only for this meagre service when BSNL is claiming to have been extending the speedy & quality services to it's customers.

    Under the circumstances that I am only the victim of delay on your part, I request you to allow the facility of the changed scheme to me from the month of March, 09 and to send a fresh telephone bill to me aqccordingly.Last date of payment of the current telephone bill is 28.04.09 ( Bill date 07.04.09 for Rs.3547.00)

    I hope you would be kind enough to take prompt / positive action to pass on the facility to me w.e.f 01.03.09.

    Thanking you,

    Youras faithdully,

    Tapabrata Maity
    182/B, Kankulia Road
    Kolkata - 700 029

    BSNL Broadband — access billing of broadband

    hi
    this is Rohitash Kumar from jaipur[protected]
    my usages was 650 mb till 10 of may but when i saw on 12 it was 3214 mb
    and the main thing was that the usages between 10 to 12 was just 100 mb
    it means there is a big problem in the bsnl system.
    they are not showing the true picture
    and i m being so muxh anxious about this...

    broadband internet connection — excess amount in the bill

    The broadband internet connection is becoming a burden for me and I think to terminate it because my bill are of high amount and that is not proportionate to my usage. The bills are not self explanatory for a lay man. I request you to take favourable action for me.
    The broadband is not showing me usage detail of last six days and i dont know that what is download usage. bsnl service is always down. What to do to see usage details upto date. I can't understand, why they keep vigilance on there systems.
    I dont have my portel id & password please send my e-mail id, so i can see my bill Thanks

    BSNL Broadband — Non accessibility of Broadband

    Dear Sir,
    Ref : tel.no.[protected].

    The broadband connection is inactive and is showing an error no. 678. Though a formal written complaint is submitted with BSNL, no response to attend the same is seen. Instead, the caller directs me private agencies to call them and fix the problem myself.

    Await needful action.

    BSNL - broadband — INDIRECT CHARGES TO CUSTOMER

    I HAVE GOT BSNL BROADBAND CONNECTION. BEFORE THIS CONNECTION I HAVE GOT DETAILS FROM BSNL STAFFS AND I HAVE PAID RS.500 FOR DEPOSTS AND MODEM COST WILL PAY INSTALMENT BASIS..

    NOW I HAVE GOT MY FIRST TELEPHONE - BROADBAND BILL - REALLY I AM SHOCKED BECAUSE INDIRECT CHARGES OF RS.1058 DEBITED INTO MY BILLS.

    WHEN YOU GET BEFORE BSNL CONNECTION THEY TOLD - DEPOSITS ONLY 500.00 RUPEES.
    AFTER GETTING BSNL CONNECTION THEY WILL INCLUDE UNNECESSARY CHARGES LIKE - MODEM PRECAUTION DEPOSITS, INSTALLATION CHARGES ETC........

    SO BE CAREFUL .

    BSNL - broadband — Excess billing of broadband usage

    Hi,

    I have been using bsnl broadband for more than an year now, I am using Home 500c plan which provides a free usage of 1.5 GB and night free usage from 2 to 8 AM, I regularly check the usage details on the portal and use it accordingly. When I received the bill, I came to know that I was charged more for the excess broadband usage. I enquired the same with the department, they say that they have setup some new software and according to that software I have used more. Where as still todate it shows the same old info on the website about my usage. Even after filing the complaint and providing the proof from the website, they don't agree and ask me to pay according to the bill.

    bsnl-broadband — Excess Billing

    Internet Broadband charge for the Month of April 2009

    My usage was charged as pro-rata basis after free down load scheme of 1 GB (15 days), though I had paid full rental amount i.e. Rs. 250.

    My details are here as under.
    Internet Broadband Usage : 1561.41 (1 GB Free Dwonload)
    My 1 GB Download Scheme : 1000.00
    Total Chargeable units : 0561.41 (multiply with 90 paise)
    Total Chargeable Rs. Must be : 505.27 instead of full amount.
    Respected Sir
    I can't connect to the internet please sort our this complain
    Ghuman Enterprises
    Adda Ladhra, distt. Jalandhar
    phone[protected]
    Please sir make it fast i am very sad...


    Thanks
    I also got exactly similar excess billing for 3 months in hyderabad.
    sir
    my bsnl tele no is 2382013; I have got internet with telephone connection on october 2009.when I received the first bill for 2 months I upset because the amount on the bill is RS 5704, again the next bill came for one month with the amount RS 7424. Actually I choose the RS 500 thariff internet per month.Moreover in the month of october some offers declared by BSNL that no installation charge no deposit etc.But when I got the bill I surprise how this much huge amount came;because Iam not using internet downloading toomuch and other payable sites.So please verify my account and rectify any fault occured from your side my consumer no as shown in the bill is 5603033.I am not affordable this huge amout to pay Please help me by resolving this dialemma
    by MS faisal

    BSNL Broadband — excess billing

    Dear sir/maa'm

    last month (jan) i hav paid bill more than that i hav used according to the usage portal http://data.bsnl.in....
    Dear Sir,
    I have a broadband connection from the last 3 years. My landline number is 24695180. The strange thing is that from the last twon months My bill is really high (around Rs1600 to 1700). My entire Bill never goes beyong Rs600 to 700. I am pretty sure about my usage as well. Its almost the same as i have used in the last 3 years. But the last two months bill is worrying me very much.

    Please look into the matter. I will appreciate your reponse in this regard.

    Thanks
    Aftab

    BSNL Broadband — internet uses

    I am using BSNL Broadband Internet Service. I used to check my usage of Internet access Twice or thrice in a week as I am using limited Broadband service i.e Home 250 plan 1 GB limit.

    BSNL internet billing — excess billing

    1920

    We have selected a tariff of Rs.750/- per month for unlimited access

    but we have received a bill amount of rs.1920 for the last two months september and october 2010

    we have not even worked in internet for the last two months and not made single call thru our phone also

    from the starting itself we are receiving a excess bill and we are paying every time hence we changed the plan for unlimited access and not even used the same but received a bill of rs.1920/- instead of rs. 1500/-

    how can we pay the same

    BSNL Broadband — usage &billing amount

    i have bsnl broad band connection 500 plans since last 1 year i am using internet rearly. but the bill is comeing huge amount 3150 this month and before 2 month phone number [protected]

    BSNL — Request regarding towards query on BB connection

    Sir,
    This is Rakesh, I took my broadband connection on 25 nov 2010.I paid money 1250 as caution deposit and
    bought wi fi modem for 1800 on my own, at the time of connection they provide modem but not instrument(telephone instument)
    Technician said you have to buy instrument on u r own expenses.


    I called to customer care yesterday they said 500+750 you paid so will get instument compulsory.As you deposited 500 as
    telephone caution deposit.

    I visited nearby BSNL office they said 1250 you paid is for BB connection as caution deposit, if want instrument now pay 500 we will provide it.

    I am dilemma whether i will get instrument for 1250 or not please clarify my query.

    thanking you,

    BSNL Broadband — Excess Billing

    Dear Sir,
    I have a BSNL Broadband connection with landline phone NO[protected] , and I am a Central Govt. Employee ,I have submitted application for 20% discount on my BSNL bill as per BSNL Facility., but still I couldn't have benefit of such discount in bill, I have paid 5 bills without discount. MY connection date is 18.03.2011, Additional Phone no is. [protected] , I have complained many time to customer care and Local Durgapura branch but my problem didn’t solve yet, Please solve this issue as earlier as you can. Other details of my connection are below:

    Telephone No:[protected]
    Name: Urmila Jain
    Address:D-298 Siddharth Nagar ,Near Malviya Nagar Jaipur.
    Pin Number: 302017
    Customer Account ID: [protected]
    Billing account ID: [protected]

    BSNL Broadband — from last 3 months we are not received bill

    our bsnl no. is[protected]
    we have not received broad band bill from the last 3 months. so please tell me the bill amount we have to pay. and please send the bill to below mentioned address.

    manappuram finance ltd.
    building no.23-56,seven hills commercial complex
    first floor Ashoknagar, R C Puram,
    Hyderabad-502032

    Broadband Connection — excess billing

    Dear Sir,
    I am your broadband customer having Account no.[protected]. Since July 2011, there has been excess billing to my account on the contention of late payment of bills by me. In this context, I would like to clarify that in July 2011, there was delay in payment from my side due to late issue of bill from your end about which I had lodged a complaint with your customer care over phone.

    I am sure you would appreciate that every month I have 7-8 bill payments with different due dates. Unless I get the bill in proper time how would I know the due date and how do you expect me to pay the bill on due date?

    I had lodged a complaint for excess billing with your customer care vide complaint no.[protected], dt. 30.06.11. However, no action has been taken so far. When reminded over phone about the said complaint, to my utter surprise, I was informed that there is no such complaint no. in their record. I am really at a loss whether your system of registering the complaints itself is authentic.

    Please look into the matter and send me the correct bill for the needful at my end.

    Regards,
    Dr Aman Jain
    Dear Sir,

    My telephone No. is[protected], I have taken unlimited broadband connection.since last six months I have been charged excess even though I am not using internet. I have shifted my lap top to fecilitate my son to complete his project work to complete his degree in Mysore University. Till Jan 2013 things are o.k later on till today I have been charged excess even though I am not using the internet.I have brought back my computer but I cannot use internet because I am getting "NO INTERNET ACCESS". Still I Charged excess . Just to Keep my LL in tact I have paid all the bill except last month ie. Jun 2013. The following is the bill amount.
    JAN 2013 RS 1647/-, FEB 2013 RS 1320/-, MAR 2013 RS 1551/-, APR 2013 Rs 866/-, MAY 2013 Rs 1009/-, and finaly JUN 2013 RS 1093/-..

    I request you to kindly look into the matter and please inform me how to get the refund for the excess or please initiate refund of the excess already paid by me. I have a strong feeling that My BB connection is ported to some body since I was not using for all the reasons sited above . Also Iam Not Provided the Passwd while configuring my pc to BB modem which is very much essential or duty, even after asking orally for the same . Also Kindly arrange for the internet access at the earliest. It is not good on the par of the department to deny internet facility after paying the bill promptly before the last date.
    Thanking you
    with warm regards
    A.G Venkatesha Prasad
    Scientific Officer(E)
    Bhabha Atomic Research Centre
    Seismic Array Station
    Gauribidanur - 561208
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      Deepak Kumar Jain
      from Kolkata, West Bengal
      Dec 23, 2009
      Resolved
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      Resolved

      Dear Sir
      1. I, Deepak Kumar Jain R/o H.NO:40, Lajpat Nagar Gurgaon, Haryana, Having BSNL land line connection/Telephone no[protected] since last 4-5 years.
      2. My telephone line was "Defective in the month of Nov 2009 for about three weeks" due to some repair work of new railway road Gurgaon, Which I think every BSNL, Gurgaon Officer is aware of.
      3. I would like to request you that My Rental Charges for the said period may please be reimburse to me, Also the 50 Free calls which I could not use due to this defect may be credited to me as soon as possible.
      Thanking you in anticipation
      Rdgs
      Deepak Jain
      Aug 14, 2020
      Complaint marked as Resolved 
      I kailash chander r/o E 10 Rajendra Park Gurgaon Haryana. Having BSNL land line connection telephone no[protected] since last 10 yaers. My telephone line was defective in month may 2011 for about four munth due to said road work in Rajendra Park wtich I thank basl exchange palam vihar Mr Malhotra is aware of .He said me you pay your bill when I will pay Rs 903 in sep-2011
      I would line to request you that my rental charger for the said period.My please be reimburse to me also the free calls whith we could not use due to this defect my be credtel to me as soon as possible
      thankyou antipation
      rdgs
      Kailash Chander
      [protected]
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        Peesapati Sairam
        from Hyderabad, Telangana
        Dec 23, 2009
        Resolved
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        Resolved

        Dear Sir,

        My name is Peesapati Sairam. I am from hyderabad. I had disconnected the Myway IPTV connection and i request the people to collect the modem and give me my cheque(Rs. 1500/-) back. But that Buggers are playing the games with me like anything. I called the myway customer care so many times its there in Noida. That Bludy buggers are saying that we are sending our person with 2 days and he will collect the modem and give you the cheque rightaway. But no one is comming. I waiting from last 2 months.

        My Cheque got realised and My Payment Details as Follows.
        Chq No: 1069494 Chq Date: 28/06/2009.
        Chq Amt: Rs1, 500/-(In words:One Thousand Five Hundred ONly)
        Bank: SBI Branch: KPHB Colony, HYD.
        BSNL IPTV Application Number: 007323

        I am trying to put many complaints on them but there is no response till now. Plz do help me on this regards and Let me know the status. I want my Money Back.

        Thanks and Regards
        Sairam.
        Aug 14, 2020
        Complaint marked as Resolved 
        Dear Sir

        I am Dinesh from chennai.. i surrendered my myway iptv connection it has almost 2 months. a executive took my set top box and given me a receipt saying "you paid rs.2000/- for connection & you will be refunded within a month or so" but still now i did not received any chq.. i called the customer care executive they said "you will not revive any cash"... kindly help me i seen the money back offer so i bought it... but now they are saying different answer plzzz help...
        my land line number[protected]
        my Mac Id: 001C8A00E3D

        Mobile:[protected]

        Thanking you..

        Dinesh
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          amit dhar
          from Delhi, Delhi
          Dec 23, 2009
          Resolved
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          Resolved

          i have gprs connection on my mobile phone during the surfing i opted for the wapsubscription of indiatimes video clips from 58888 for one week with the charges of Rs.10/- it doesn't mentioned in their offer that this subscription is continued after one week. i opted the same for one week but this is continued, the amount of Rs.10/- deducted every week from my account i also opt for unsubscribe this offer through their link provided to me but from the last month it doesn't opened as the reply comes out web:page not available.i want to unsubscribe this service please do favour for me.
          Aug 14, 2020
          Complaint marked as Resolved 

          BSNL — gprs service not provided by company

          dear sir
          my name sujeet i am customer of bsnl prepaid celluler service, i cant get gprs facility on my mobile no[protected] ; Ive complaint twice but the company exceutive cant give me satisfactory resolution or service, they only give me only complaint number what should i do. Do you help me this out ? pls help me soon.
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            R.Seetharamarao
            from Mumbai, Maharashtra
            Dec 23, 2009
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            I am not provided the service of MISSED CALL ALERTS on my prepaid cellone mobile no.[protected], inspite of my repeated requests.Let the service provider attend to this immediately
            respected sir,
            aap k bsnl me kai dino se phone lagane ke bad bhi phone lagte nahi hai, out going call karne per disconnect ho jata hai, koi bhi call lagte nahi, mera mo.no [protected], maine pure sal ki validity karai hai, aur balance bhi 70/- rs hai, fir bhi aapke castmercare wale thik se reply nahi de rahe he. me aap ka phone karban 3 saal se use kar raha hu, krupya muje reply de.
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              Priyvrat
              from Adilabad, Telangana
              Dec 23, 2009
              Resolved
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              Resolved

              Sir,
              I have the honour to state I got a BSNL broadband connection (Home Plan 500C) through BSNL , Sector 20, Panchkula w.e.f. 09.12.2009 on telephone number[protected] and deposited all the payments in respect of Modum etc. in the BSNL office in Sector 20, Panchkula. Eversince its installation, the above telephone did not work for STD and consequently the I could not use the broadband facility as user ID and password provided after 11 days and when provided on my complaint it is wrong and I am unable to use STD facility and internet till date. I tried my level best for functioning of the above telephone and broadband to various numbers of customer complaint departments, Panchkula but neither they start functioning telephone (STD)nor broadband service was started. I, threfore, request you to please issue necessary directions to the department of BSNL else disconnect the above telephone as well as broadban connection and refund my sercurity deposited in connection with telephone number 2585549 and also amount of Modum deposited with BSNL, Sector 20, Panchkula and oblige.

              Thanking you,

              Yours faithfully,

              Priyvrat
              # 549 IInd floor
              Sector 12A,
              Panchkula (Harana)
              [protected]
              Aug 14, 2020
              Complaint marked as Resolved 
              respected sir

              good morning

              i have a complain regarding my std.MY COUSIN closed HIS STD on 20 dec 2008.but he has not received any kind of security fund after closing the std. his std no was 02584929. kindly provide his security fund as soon as possible .Its a request to you i hope you will take a suitable action as soon as possible
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                R.Seetharamarao
                from Mumbai, Maharashtra
                Dec 23, 2009
                Resolved
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                Resolved

                Messages without actual phone numbers are being flashed on my mobile no.[protected] requesting to chat with some un known person displaying a name (may be proxy).All attempts to speak with the so called person fail by100 %., even after following the recorded directions of the service provider.But billing is deducted from my balance immediately.This is nothing but pre intentional cheating for an improper gain.The concerned official mechanism has to take action for this offence.
                Aug 14, 2020
                Complaint marked as Resolved 

                prepaid cell one — chatting from mobile

                Dear Sir
                I never subscribed onmobile. Butr they are deducting monthly subscription charge always.The number provided by them is not responding. Please unsubscribe my mobile no. from onmobile.
                My Mobile no. is [protected]
                my no. [protected] my account expired 4 months back. what shall i do for re active my number
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                  Yagnesh
                  from Pune, Maharashtra
                  Dec 22, 2009
                  Resolved
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                  Resolved

                  I Live in coimbatore I ' ve just baught BSNL EVDO about 2 months a ago initially i got blazing speeds around 1.8 to 2.0 Mbps and downloads of 102 kbps ........ but for past 20 days the speeds are drastic I get only around 330 kbps and download speeds of 10 t0 20 kbps ......... Even though i am at a radius of 200 m from EVDO tower ...... I went to see the AE of Will Section he suggested a reprogram of my card with all that the problem still persist ....... In my point of view they dont have enough technical manuals to give a consistent performance they only have marketing views my advice is that no one buy the card and be fooled like me my final points are
                  BSNL EVDO
                  1. poor service to customer
                  2. Very Poor Technical engineers
                  3.Low network Coverage
                  4.Not fit to provide wireless services
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  i have a EVDO card but i didn't receive 2.4 mbps speed very very very poor service
                  Tirupur BSNL officers didn't care anythink, Head office takecare anythink this issue ?

                  i think around 4000 rupees and monthly 717rupees (include tax) waste !!!
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                    SANKAR NATH PRAMANIK
                    from Jabalpur, Madhya Pradesh
                    Dec 22, 2009
                    Resolved
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                    Resolved

                    I am a Sr. Citizen of India, implanted with Dual Chambers Pace-Makers, had recently undergone Angiogram followed by Angioplasty. It is therefore not possible for me to go BSNL-Angad, Mirzapur Circle, District Town Mirzapu for making ayments every months. Moreover No BSNL-Mirzapur bills are being sent to me. I had to go to Angad got issued Duplicate-Bills and make payments. At this age and in this health condition, it is not possible for me to go to Angad, Mirzapur for getting issued Duplicate Bills and make payments. I requested for allowing me to make payments ONLINE like in other cities.But all my requests gone futile. Will you please do some thing to remove hassles ? lease confirm.
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    No Customer Services available from BSNL-ANGAD, Mirzapur, UP(E).
                    my no. is not working since last 4 days no. is[protected]
                    Dear Sir,

                    My land line No. is [protected]. my land line number is not working since 6months.please you check my phone status and please send my mail id how many months balance bill and how mutch amount balance to not paid. Please check it and give me repply as soon as passble.
                    Full address is. Kamata Prasad Tiwari, Bhagesar Pairapur, Mirzapur
                    Thanking you

                    with regards

                    Vinay Kumar Tiwari
                    [protected]
                    I AM ALREADY PAID BILL ON DATED 19.04.2011 RS. 1255 RECEIPT NO. MRZANP[protected]. BUT MY OUTGOING CALLS ARE BARRED ON DATED 28.01.2011 MANY TIME I COMPLAIN TO BSNL C.CARE BUT NOT SOLVING MY PROBLEM

                    MOBILE: [protected]

                    MD TASLIM
                    My land line No. [protected] was disconnected after paying all bill on[protected], but security money not refund as on date[protected]. Suddenly I have received a bill on Sep'2010. I contect to BSNL office in this reference. As per Renukoot BSNL office my land line phone is not disconnected and advice to pay telephone bill. I pay 4 month bill (Sep'2010 to Dec'2010 ). Again I give application to disconnect telephone, but no any action till now.

                    My point is
                    1 If telephone in not disconnected in Nov'2007, why telephone bill not come from Dec'2007 to Aug'2010.
                    In Sep 2010 my father submitted application for transfer telephone connection[protected] for my name (Durga Vinayak Tiwari)

                    In Nov 2010 new bill came with my name with adv rental charge Rs 1000 & installation charge Rs 500 with new Consumer no 29804970. I Submitted Rs 1722 against this bill in 19-4-11.

                    In June 11 my telephone deduct by mistake renukoot office for one or two days without any application. after contact in renukoot office my phone reconnect immidiate.but again new bill came Rs 1305 with new security charge Rs 500 & installation charge Rs 500. I Submitted Rs 305 in july 11. I Informed office approx 10 times for this problem but No proper response from renukoot office only vervle satisfaction. presently No any bill pending.

                    Pl instruct for correction of my bill as soon as possible.

                    Durga vinayak tiwari
                    [protected]
                    I-225 renukoot
                    M-[protected]
                    Dear sir/Madum

                    Mera land line & bsnl broad band ka connection hai

                    [protected] jisame se inka land line no. to 1year se bhi jyada ho gaya aur 5, 6 month se brod band ka connection bhi kata huwa hai mane 4 august ko bsnl office obra sonebhadra se pata kiya ki bill kitna hai to bataya gaya ki aapka bill 3430.00 hai mane sare payment kar diye phir bhi na to internet chala aur na hi land line no.aur august ke last tak mane phir bsnl office obra me complain kiya to bhir pucha gaya ki aapka land linae no. kya hai jab mane bataya to bhir kaha gaya ki aapka bill 2000.00 ke pass bataya aur abhi na jane kya hoga, sir mane jab tak ka payment kiya hai aur jab tak mera connection chalega nahi mai koi bill nahi pay karunga kyoki mere bill dene ke bad broad band nahi chala hai aap cheq kar shakatey hai, BSNL Offfice obra aur dala ke employee se mai paresan ho gaya hoo kyoki inko kewal bill dena aur bill lene hi aata hai
                    Thangs
                    [protected]
                    [protected]
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                      T
                      Tarkeshwar Singh
                      Dec 21, 2009
                      Resolved
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                      Resolved

                      On November 16, 2009 we got BSNL broadband Internet service connection via wired telephone[protected]. Since then, there had been major service interruptions two times due to problem in the wired telephone lines. First one lasted about a week and the second one started about a week ago and there is no end in sight. We are being told that due to road construction work along the telephone line route the broadband service has been interrupted. BSNL officials in Dhanbad told us that they do not know when the service would be restored. Still we have to pay our monthly fee of Rs.500.00 for the service. BSNL provides both wired telephone service as well as broadband internet service. It should be BSNL responsibility to assure that the Internet service work satisfactorily. If there is a prolong interruptions as it is anticipated this time, the broadband monthly fee should be prorated accordingly for the affected billing period.

                      Thank you.
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      BSNL Broadband — broadband connection intruptions

                      form many days my broad band connections is not working well. Though the dsl lite is that is orange lite is constant but unable of access internet.
                      I have a brodeband connection of BSNL. It may be very difficult to get connection during night time.The DSL terminal blinks continueouly but status singnal and the intrnet terminal remain silent for the rest of the time. If i get a connection during night time it may be a miracle. Please try to rectify the defect.
                      K.v.MATHAI
                      TELEPHONE No.[protected]
                      I got broadband connection over landline no.[protected].My name is Prem Prakash Singh, staying at Tata Steel officer's colony, Diwadih no.12.My first complaint (1)During procuring connection, I submitted all the documents asked by the BSNL official of CFRI exchange for the purpose.Despite providing all the supporting document to the department, they misspelt my name as Prem Shankar Singh in place of Prem Prakash Singh.I requested the official incharge of CFRI exhange to get it corrected, he ensured that that would be taken care of by them and my name would be corrected immediately.After six month of my connection as it was not rectified then I tried to put an application on the above
                      issue but the office incharge refused to take the application and directed me to go head office, Dhanbad.When you are talking about quality service, then to rectify a mistake which was committed by your department, why a customer would suffer? Please help me.
                      (2) As far as billing is concern, I am been charged Rs 304.00 extra in every bill in the head of ARDR INSTALMENT.My BB plan is Rs 299.00 per month.In place Rs.598.00 bimonth, I am getting bills of Rs.905.00 plus taxes.Please clarify. My email id :pp.[protected]@tatasteel.com, (cell no. [protected]).
                      Please rectify our net connection of Tel no 2302395, where net is not working from last two days.Dial tone is there but net connection is not working.matter urgent.

                      Arun Gujral
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                        K
                        K J Giridhar Singh
                        from Hyderabad, Telangana
                        Dec 21, 2009
                        Resolved
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                        Resolved

                        Dear Sir/Madam,

                        Below are my phone number and unique id details:

                        phone #: 27792541
                        UID: [protected]

                        I am not getting regular monthly bill for which I had also submitted a written complaint in BNSL office at Trimulgherry circle along with a copy of my current address, but to no use. However, due to non-receipt of monthly bill of my aforesaid landline I am unable to pay the bill amount on or before due date. I would also like to bring to your kind notice that in case BSNL disconnects my internet/landline connection due to non-payment of bill, I will not be responsible for the same as I am not getting my bills regularly.

                        Hoping for an action at the earliest. Below is my address:

                        Plot # 239, Bhoodevi Nagar, Venkatapuram, Secunderabad - 500015.
                        Aug 14, 2020
                        Complaint marked as Resolved 

                        BSNL — Receiving the Bills

                        I have 3 Landline connections. I m regular on my payments. But from last 4 months i m constantly receiving my Landlin Bill on last due payemnt date and sometime after due date.

                        I complained many times to BSNL offices but they blame Postal department for late dispatch of bills and when I complained to Post Master they blamed BSNL for not giving bills on time.

                        This is just open naked dirty game of blaming each other. No one is guilty for this matter, nor postal zone nor bsnl office. Due to this customers like me have to pay the dues + late fees [40-100 rs. per bill].

                        This is rediculus services although Gujarat is developing state, but v middle class peple still have to suffer.

                        BSNL Hyderabad — no bsnl signal in south lalaguda IRISET

                        Dear BSNL
                        since last four week in IRISET LALAGUDA area we are getting most unrealible mobile signal It is very bad on the part of BSNL PLease look in to matter
                        Dixit

                        BSNL — Bills are not receiving

                        I am not receiving any monthly bill from several months and paying of bill is also delayed.
                        it is observed that bills are high even a minimum use.
                        please check and regularise to sent the monthly bills or to sent bills to my above e-mail address.
                        Phone:[protected]

                        BSNL Hyderabad — nno bills are being send from 8 months

                        my telephone no is[protected] and they are not sending me monthly bill from last 8 months.i have represented to complaint cell and by dialing no 1500 but in vain. their lower staff say that their gms took bribe and introduced useless software worth 200 crore which spoiled whole good system.god knows the fact.my agony is i am visiting bsnl office at khiratabad every month to know my bill amount and paying it to avoid dis connection though there is no fault of mine. pl remove my worry. address. d. hanumantharao,106/a, journalist colony, jubelee hills, hyderabad-500033.

                        BSNL — Not receiving bills

                        Hi,

                        I got a BSNL broad band connection on sep 09. Till now I did not receive any bills. When I check with the Billing personnel in the office they just asked me to give complaint in post office as the billing address in the system is correct. But I told them that I received my bank statements and other bills with the same address. then they told me that they are helpless in this case. Please suggest me what to do.

                        Regards,
                        Thirupthi Reddy
                        dataone services are deteriorating day by day no response to complaints very slow speed, unability to utilize facilities as chacking uses web mail cleaning etc.
                        i don't know what yo do?
                        help if you can?

                        BSNL — Not Receiving Bills

                        Not Receiving bills from the last 4 months

                        Dear Sir/Madam,

                        I am not receiving the Bills of my Landline - [protected]

                        Kindly send accross the bill to AVOID us to pay LATE PAYMENT FEE.

                        Regards

                        Deepak

                        BSNL/ Bill — Not receiving bill

                        Since August 2010 Iam not receiving my Landline Phone No[protected] bill.


                        Prabhakar Pathy. Maharana Sahi, College Square
                        Aska, Dist.-Ganjam, Orissa- 761111.

                        BSNL.............. — Not receiving bills

                        Sir , from 1 jan-2011 onwards we are not getting bills for our land line (bsnl) number ....earlier we use to get bill on time . because of this we have panalised to pay surcharge on bill of jan -- feb , now again we have not receive bill of march - april ...........i contacted different personals of departement but got not got any responce from their side ...............i request u to please take this matter in to your consideration and take apropriate action......................
                        [protected]@yahoo.com, [protected]
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                          R
                          Raj Kumar Gautam
                          from Gurgaon, Haryana
                          Dec 20, 2009
                          Resolved
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                          Resolved

                          Dear Sir,

                          I am also facing with my internet connection. It gets disconnected most of times in between when i use the internet. I had complained many times to Mr. Rana (Bahadurgarh BSNL, Bahadurgah) and Mr. Anil (BSNL, Bahadurgarh) about it. It does work when current is there or you can say when other persons use the internet. They are telling me that when other persons use internet, my internet get disconnected. Why it is happening? What may be the problem?

                          I also want to know about free e-mail id. how can i create it.

                          Plese provide me all these information, so that i can get better use of the internet.

                          Thanks & Regards,

                          Vijay kumar


                          Phone[protected]
                          Mr. Raj Kumar Gautam
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          dear sir, my broad band not doing work properly when i want add some one on skype showing error ( u have seems not a active internet conection pls chek ur conection ) my pc is ok . first i thought some problam in my pc then i did chek my pc to another person house bsnl broadband conection and result there is add some one to skype that means some problam in my conection not in my pc . i did many comeplant to bsnl office but no responce so pls do my help pls

                          mr dharmendra my phone numb. is [protected]
                          THANKS
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                            H
                            himanta bg
                            from Port Blair, Andaman and Nicobar Islands
                            Dec 20, 2009
                            Resolved
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                            Resolved

                            I'm a cunsumer of BSNL Postpaid connection since last 2006. From last few months back the service provider disconnected my phone lines without informing outstanding @ Rs. 565/- though my credit limit Rs. 2000/-.Also,they added previous paid amount in next the next bill. I think it's trick of them to collect extra re-connection charge Rs. 100/-. I"ve one more complain, while I'm trying to take Hello Tunes service they accept my request but it's not worked though I've branded handset of Motorola company.
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              S
                              sabarish
                              from Ottappalam, Kerala
                              Dec 20, 2009
                              Resolved
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                              Resolved

                              Iam using an old students suvida sim. my number starts with '9447' series. so recently (about 1 week before)
                              i started getting sms balance alert whenever i sent a msg. its really a pretty gud facility. but wen i started sending group sms the facility began to malfunction. after sending the group sms i was not able to get the sms balance alerts . also I WAS NOT ABLE TO CHECK MY BALANCE WITH*123# OR *102#,PLEASE HELP ME.I TRIED CUTOMRER CARE BUT THEY WERE NOT ABLE TO PROVIDE SUFFICIENT HELP.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              this is sabarish again . the one who wrote the above comp[laint. if anyone got the solution . please E-MAIL ME.

                              BSNL — CHARGING FOR SMS ALERTS

                              FROM 56505 A SERVICE IS BEEN PROVIDED WITH THE NAME OF GRANDMAA TIPS TO WHICH I HAVE NOT SUBSCRIBED. THE MONTH LY CHARGES ARE 15 RUPEES. TO CANCEL THE SERVICE I SPENT MORE THAN 30 RUPEES. IT IS NOT LESS THAN CHEATING ON THEIR PART. I HOPE THE WILL ACT WISELY AND CANCEL THE UNWANTED SERVICE FOR WHICE THEY ARE CHARGING SHAMEFULLY.

                              bsnl(Students suvidha) — sim detect

                              I was usually using my mobile usually.Suddenly my sim is not detecting bsnl network. I switched off and turned on the phone. but it is shown SIM CARD REGISTRATION failed. I tried in other phones. Same reults apllies. wat shold i do..?...
                              I ve a lot of complaint related to my BSNL student suvidha sim

                              bsnl student suvidha sim card — activation complaint

                              +91- [protected], is not activating by recharging & not getting connection with customercare. Also getting incoming calls & sms.
                              hi im using a bsnl students suvidha sim 94477 series, im not able to sent or receive sms from this number for the past one week.all these days i have been trying to contact the customer care and not even once dint get connected!! what should i do now?
                              BSNL is charging from me also for Job alerts from 56505, Humshakal from 54000010 and UTSAV pack from 5650505 which I have not subsribed.I have sent many unsub messages and called customer care, till they are charging from me for 3 to 4 months .

                              Student — sms notification

                              Dear sir,

                              kindly register me for SMS alert for my SBI Debit Card No. [protected] to my mobile No. [protected].

                              thanks
                              i'm a bsnl student suvida customer.
                              they provide 2000 msg/ month, but in this month they charged for each msg, i call to customer care, they said that the plan is changed.
                              without any information, how can change my plan??????
                              i need my old plan, pls alive that plan.
                              i'm a bsnl student suvida customer.
                              they provide 2000 msg/ month, but in this month they charged for each msg, i call to customer care, they said that the plan is changed.
                              without any information, how can change my plan??????
                              i need my old plan, pls alive that plan.
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                                A
                                Anish Chatterjee
                                from Sambalpur, Odisha
                                Dec 19, 2009
                                Resolved
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                                Resolved

                                Dear Madam / Sir,

                                It has been only 3 months since using BSNL Broadband service in my rented house in jamshedpur. The connection was established and became fully functional on 18 August 2009. For the first 3 months the bills were fine and according to the plan suggested.
                                PLAN: 500 Combo with free download from 2 AM to 8 AM everyday. Rest for the month is 1.5 GB
                                Pls find the details of the last 3 months billing:

                                1. SEPT 09:

                                Total Charge: 552
                                Duration o[censored]sage: 30 days

                                2. OCT 09:

                                Total Charge: 552
                                Duration o[censored]sage: 31days

                                3. NOV 09:

                                Total Charge: 3511
                                Duration o[censored]sage: 25 days
                                Things that were new this month:
                                NPC Inst charges: 500
                                ARDR installment: 83.33
                                NET:3100 Discn 15% : 2107
                                taxes: 310
                                Gross total: 3000

                                I would like to have clarification of the extra charges that have been added without a reason. Pls let me know as to whom should I contact for the same and if you are the right person I am approaching, pls resolve.

                                Thanks and regards

                                Anish Chatterjee
                                [protected]
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                MY BILLE MY FATHER NAME MISTAK TO TWO MONTH IN RAVAL ARUNBHAI...
                                BUT YOU HAVE FALSE
                                MY FATHER REAL TRUE NAME IS RAVAL ARJANBHAI DHULABHAI
                                PLESE SIR CHEK MY DATA AND MY CONNCATION BILE CHEK


                                RAVAL SHAILESH KUMAR ARJANBHAI DHULABHAI
                                TO:-VADASMA
                                TA:-MEHASANA
                                DIST:-MEHASANA
                                PIN:-VADASMA
                                MY TELEPHONE NO:[protected]
                                MY COSUMER NO:-GJMEH[protected]
                                MY BILL TO ON:-4 NOVEMBER-25 NOVEMBER, TO THE MY FATHER NAME MISTAK IN RAVAL ARUNBHAI..YOU ARE WRONG...MY FATHER REAL NAME IS [ARJANBHAI DHULABHAI]
                                SIR,
                                PLESE CHEK MY BORADBAND BILL AND THE DATA

                                RAVAL SHAILESH KUMAR ARJANBHAI DHULABHAI
                                TO:-VADASMA
                                TA, &DIST:-MEHSANA
                                PIN:-382708
                                TELEPHONE NO:-[protected] VADASMA RAVAL VASS
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                                  J
                                  J. Sooryanarayana
                                  from Hyderabad, Telangana
                                  Dec 19, 2009
                                  Resolved
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                                  Resolved

                                  I am having cell one mobile No [protected] in my name with vennela scheme. when BSNL offered full talk after detailed discussion I have opted to recharge with Rs.3300/- coupon and details shown on that day in my handset as vennela plus scheme: "balance: Rs.3700, validity: 3 years, next recharge date: August 2010. Please recharge with Rs.100/- topup for validity extension." The outgoing call facility was stopped on 14-12-09 and a voice message was announcing to recharge immediately. After recharging with Rs.100/- top up (Coupon number[protected] , the outgoing service was resumed for 2 days and again the service is stopped on[protected]. On 19-12-09 I have requested the customer care [protected] to rectify the problem, but it was not done till now. Whenever i dial a number, i receive a message that the account is no longer valid. I still have a balance of Rs.3110/- in the mobile but not able to make any calls. Kindly do the needful immediately.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 

                                  cell one — improper service

                                  speed on net is slow and also i hav 750 plan. all the time server is bad



                                  this bsnl is becoming worst

                                  BSNL Cellone — rechanrge of prepaid

                                  hello..
                                  iam a bsnl-cellone subscriber in andhra pradesh.my number is [protected]. i have bought a topup card of rs.55 and tried to recharge my mobile th the card. but, for the past 2 days, im getting a service reply, NETWORK BUSY PLS TRY LATER. i dunno wats wrong th the CELLONE.. i know i have to submit the SERIAL NO. of the TOPUP card here for u ppl to take some action, but, i cant practically disclose the service number on a public form. i have also called the customer care but no action is taken.. pls do something in this regard
                                  hello..
                                  iam a bsnl-cellone subscriber in haryana.my number is [protected]. i have bought a recharge of rs.550 and tried to recharge my mobile th the card. but, for the past 30 days, im getting a service reply, there is scheme of recharge get Rs498 and 6 months validity then i have only50 days validity.i have also called the customer care but no action is taken.. pls do something in this regard.i have go Bsnl Exchange of Bahadurgarh But there is no response...
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                                    N
                                    NAMARATA
                                    from Bengaluru, Karnataka
                                    Dec 18, 2009
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                                    CELLONE PREPAID CONNECTION NO.[protected]
                                    OCT-09 SMS CAME FROM #12630033 TO SUBSCRIBE MUSIC STATION.
                                    CHILDREN CLICK YES THAT SMS. RS. 19/- DEDUCT FROM MY BALANCE.
                                    9,NOV,2009 AGAIN SMS CAME TO CONTINIOU OR DISCONTINOU THE FACILITY.
                                    I TALKED WITH CUSTOMER CARE CELLONE. THEY REPLIED " TO UNSUBSCRIBE. WRITE UNSUBSCRIBE TO 12630033". I TRIED MANY MANY TIMES TO THAT NUMBER BUT SMS DID NOT GO.
                                    1,NOV,2009 AGAIN DEDUCTED RS. 19/-. SAME DAY I COMPLAINT TO CUSTOMER CARE THEY REPLIED THAT "DIAL TO 12630033". BUT WHEN I DIAL THE COMPUTER RESPONSES THIS NUMBER DOES NOT EXIST. I TRIED MANY....................MANY TIMES. BUT IN VAIN.
                                    THEN I REGISTERED COMPLAINT AT CUSTOMER CARE DOCKET NO. L11941539.
                                    BUT NO RESPONSE CAME TILL TODAY i.e. 19,DEC,2009.
                                    KINDLY HELP ME. I HAVE WASTED MORE THAN 5 HOURS AND MORE THAN 60 RUPEES IN THIS PROCESS. AND THEY CHARGED ME FOR THAT FACILITY WHICH NOT RESPONSES.
                                    WITH REGARDS,
                                    NIRMAL
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                                      B
                                      bismillah gnai
                                      from Ariyalur, Tamil Nadu
                                      Dec 18, 2009
                                      Resolved
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                                      Resolved

                                      well, I have got a problem in my BSNL Broadband and the BSNL employees are not helping me. They are sure as they don't know anything.

                                      I am calling them from last 2weeks and my complin sacket no is 30020 and even then they haven't solved my problem.



                                      Whenever I connect it says "Error:691 Invalid username or password".

                                      And I am using the correct one as supplied by bsnl.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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                                        J
                                        Jayvant kumar J. Punjani
                                        from Bengaluru, Karnataka
                                        Dec 18, 2009
                                        Resolved
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                                        Resolved

                                        Dear Sir,

                                        This time bsnl Junagadh hired a private agency (chamunda suppliers) to deliver the telephone bills for the period of OCT-NOV but unfortunately they did not deliver the bill properly and when I contact them about the bill, they did not replied satisfactory. If they do not deliver the bill in time the question is that who will pay the penalty? and moreover how could i get that bill? so I request you that please deliver the bills next time by Indian postal service.

                                        Hope that i will receive the positive result at your end at the earliest.

                                        Thanking you,

                                        J.J.Punjani
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        Complaint in Keshod
                                        Dear Sir,

                                        Hello sir keshod branch broadband in mahati leva gaya ta to apta nathi & hamari sathe kharab vartan kare 6e tethi teni same kaydesar pagala leva vinati.

                                        Hope that i will receive the positive result at your end at the earliest.

                                        Thanking you,

                                        Ghodasara U.M.
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