Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Today (8/12/2009) morning I observed that my outgoing was stopped by BSNL and I received message to contact 24365 for further details. I contacted customer care immediately where I kept on hold for 40 minutes by thier representative Mr Nilesh on first time, 22 minutes on second time by same person, 18 minutes on third time by Mr Sachin. But no one has told me the reason for stopping of outgoing as everyone was telling thier system is not updated. On my sixth attempt Ms Jyoti has transferred the call to thier Senior Excutive Mr Yadav who told that I have not paid the bill dated 5th Dec 2009 hence facility is stopped. I informed them that today is 8th Dec 2009 and till date I have not received any biill or any intimation regrding payment, then how can I pay? And the next question is when it is only two days passed and the bill is not received to me, how can service provider stop the facility before the due date(23.12.2009). I had paid last bill of date 5th Nov 2009 on due date 23.11.2009. Mr Yadav told me that you once again call the customer care and log your complaint and get complaint number, then only we will able to solve your querry. Again I called customer care where again I had not been responded in first attempt. During my third attempt after 35 minutes Mr Silvester has logged my compaint and given me comaplint no 3469114.
I am reaally fade up with the service and the treatment given by BSNL representatives and their officers. I spent almost more than 4 hours t know the reasons for stopping of the service. the reasons for stopping the service are not valid at all. after paying on time and be the loyal customer for more than 10 years BSNL is giving such embarassing treatment which has disturbed and tortured me. Therfore I request you to look into the matter and give me the justice by restarting my facility immediately and compensation for my mental torture.

Govind Acharekar
Aurangabad

I am a senior citizen of 79 years old and living with my wife, who is of 76 years age at 5/333 Malviya Nagar, Jaipur (Raj.). We are the only two persons living at the above address. I am a heart patient and also suffered brain stroke 3 times. My son is living in Newyork (USA).
I have got one BSNL landline connection No.[protected] in the name of my son installed at my residence. This is the only mode of communication with us to contact our doctors, relatives (including my son's family residing in USA) or to call in any emergency.
In the last 6 months very frequently my above said telephone connection became dead and after repeated requests at all levels it was put to order. Recently 4 days back again it became dead. I lodged the complaint and also talked to the JTO/SDO of the area, but nothing was done in this matter. It seems they are not realising the hardship we are facing in this matter.
We therefore request you to kindly look into the matter and resolve the complaint permanently.
Thanks.

I got my broadband two days back. (750 Unlimited)
as per the plan the should be 256kbps but i am getting max 30kbps.
and now i noticed some on the sites have be blocked by BSNL which i use regularly.
like. my own website, my Shell server, my webhosting server, i am not able to use my paid services bcz other this no reason blocking.

why we are not getting freedom to use things in our way when we are paying for it ?
or we are paying to them bcz we are stupid ?

I used a bsnl broadband (dataone) since last two months.I used 600c plan which provide 2mbps speed and 2.5GB free in day and night(2-8 am)unlimited.I usually check my broadband usage from there website.But i go sock when i see there is also chargable unit which used in 2-8 am.I have proof of this.

R/sir i am Jani Bhasker.N I have Broadband internate connection my phone No VST 26762575 & Unique ID NO GJATD200104F21285 BillNo T[protected] Bill Date 06-SEP-09 ihavrecived Rs3817/- Bill regarding this matter i personily connect BSNL reponsible officer Thay told me your previous BBUSGCHG charges was not consider in this than biis that all charges are consider in this bill if that charges was consider in my this than regular bills to know that i will reduced usued my Broad band internet and save my Bill Amount
Regardling this matter i give in wrighting to M.D.O.(Phone-1) Vastrapur telephone Exchange Ahmedabad on Dt23/09/2009 and Commirical superitendent BSNL Vastrapur Ahmedabad on Dt 03/10/2009& e-mail to [protected]@bsnl.co.in onDt04/11/09 But it is regerte to say that noboday has bother toreplay my above matter plase do need ful in this matter
Warm Regard
Bhaskar Jani

My mobile nuumber is [protected], sir please unsubscribe this service http://203.199.70.160/site/t.jsp?i=743

In my Oct-Nov 2009 bill it has been charged excessive in BB usage. Hence request to rectify the bill on BB usage charge and send me a fresh bill for Land Line No.[protected]. Otherwise this matter will be brought into the notice of Consumer Forum.

Sir,
I am using Bsnl EV-DO internet.I am staying in near to T John college in bannerghatta road.Here the network is very poor.couple of days back i got 1mbps but now its max speed is 144kbps.i already called customer care but no use.They gave some other number.I hope this complaint will help me and my friends.

My BSNL WLL internet connection auto disconnect after every 2-3 minutes on connecting.Please give me a better service with better speed....

Sir,
I am chandan Pramanick i have a cellone prepaid sim card. from 18/11/2009 my balance is deducted per day 2 or 3 Rs i complain at customer care but they does not reply from that day i till suffer from this problem .and my total balance is deducted with RS.54 (18*3= 54). please help me.I beg to you for help

I'm from chennai. I took a 2 new 3G connections.
* I've searched high and low for how to check the balance and validity on my new 3G prepaid data connection. I'd love to know asap.
* The lady sitting on 1503 (when I call from a land line it goes to her directly) said she had no information on 3G(postpaid, prepaid or data) & has a rude, horrible and uncouth attitude. She was the only one who was very rude...

my telehone 0671/2769603 remain un serviceable very often. But I have been paying regularly the phone bill. So please change this LL no to WLL or do some permanent solution.

I am experiencing the trouble of BSNL Broadband often getting disconnected and Error-815 appears, also while connecting the Broadband Error-718 appears. I have regulerly registered the complaint on 198. Every time the engineers at Ambarnath exchange gives the reason that exchange at Kalyan is having some fault. So far it has become the daily routine of disconnection. Will the authorities at Kalyan Exchange look in to the real problem and solve once for all. The authorities at Ambarnath Exchange ask for complaint registration but the person who responds to the complaint next day insists not to register complaint but to talk to the Engineers at Ambarnath exchange and sortout the problem. Will BSNL ever provide uninterupted service of Broadband to the customer here after.

I am not able to see the details o[censored]sage from the last month onwards. I have made complaint, till now no response from your side.

I hv reported to the BSNL WLL Pune, immdtly after lost tel in Aug-04, along with the original copy of Police Complaint(PCR), inspite of this the BSNL has sent a Bill for Rs 8000/- plus to me in Nov.09 i.e. after 5 years- Kishore Ayachit

Hello Sir,

I had tried many times to deactivate the 1s service using DEACT 1s to 53733 , I receive the message that the request has been taken to deactivate but still my 1.50 Rs gets deducted daily. I tried calling the customer service but no one picks up.
its beyond 30 days , please stop the 1s service.

[protected].

I have BSNL dosti sim with number [protected] & [protected]. I am traying to activate the jodi offer (free calling between those two sim )for last 6 month but i failed. Customer care and distributoe point not helping me to activate the offer.Plz help activate the offer to my sim.

the bsnl broadband usage is not at all working the link is broken and the usage is not at all cuming up

bsnl mobile recharge card of talk time Rs 50/- for Rs 56/-, scratching the silver strip the secret code was found damaged! i was asked to go bsnl customer care or call :24365.this phone is always dead! what to do now? i m having sr.no.of card!