Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am a customer of BSNL, Orissa Circle under Bhubaneswar telecom district. My landline No. is[protected] under Jagamara Exchange, Bhubaneswar. My UID No. is [protected].

I have not received telephone bills for Feb and March 2010. When I collected a duplicate bill from Central Telegraph office, PMG, Bhubaneswar, I found a bill claim of Rs.1031/-!

My telephone bill never exceeded Rs.200-300/- per month for close to a year. So this sudden hike is perturbing. Without bills, I do not know the details of claim. I hardly use this land line as I have three mobile connections. Yet this huge bill claim!

I wrote an email to CGM, Telecom Orissa. The address was available in BSNL website ([protected]@bsnl.co.in). Strangely, the mail bonced back! BSNL is creating a farce. This is why BSNL is losing business to private operators. BSNL's service quality, grievance handling, customer care have gone to dogs. No surprise, this organisation is fast getting obliterated!

I am enclosing the email sent to CGM(Tel), Orissa, which bounced back.

Can you help solve the problem?

B C Mazumdar
1080/2762, Jagamohan Nagar, Bhubaneswar-751030, Orissa

Copy of Email sent to CGM (tel), Orissa
Hi. This is the qmail-send program at rediffmail.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<[protected]@bsnl.co.in>:
218.248.240.75 Mailbox not found
Remote host said: 550 Recipient does not exist here

--- Enclosed is a copy of the message.
Dear CGM (Tel), Orissa Circle,

I am one of your customers for the last 25 years or so. At present I reside at Plot No.1080/2762, Jagamohan Nagar, Bhubaneswar-751 030. My land line phone number is[protected] under Jagamara Exchange. My UID Number is [protected].

I always make it a point to pay the phone bill on time. Whenever I get the bill on time, I clear it. My payment records will reveal this.

I have not received any bill Feb' 10 and Mar'10. Naturally, I have not been able to pay the same till date.

Meanwhile, my outgoing calls have been barred. I contacted Central Telecom Office, PMG Chowk. When asking for duplicate bill I was utterly surprised to find a claim of Rs1031/-. In this era of Mobile phones, I hardly use the landline. Besides, in Feb'10 I was at Bangalore for 12 days (17th-28th). My bills never exceed Rs 200-300/- for last 6 months. I don't know why this sudden jump in bill amt. In the absence of detailed bill, I am unable to know the reason.

Kindly, pass orders to concerned Officers to send me the detailed monthly bill for Feb & March 10 alongwith numbers called from my phone so that I can ascertain the reason of sudden hike in bill amt.

Kindly note that I shall not be able to make payment in absence of detailed bill. If the outgoing call facility is not resumed or phone service is disconnected, I shall be constrained to surrender it. I repeat, this facility is no more essential because of very negligent attitude of BSNL staff. A simple problem like setting right loose wires at DP box causing disruption in case of heavy wind has not been attended to for months in spite of written complaint.

BSNL is losing ground to private operators. But, still its service quality remains extremely poor. I hold on to this lanline just out of loyalty to BSNL. I don't want to severe 25 years relationship with BSNL and surrender the phone.

Kindly appreciate the issue and direct concerned people to do needful.

Thanks Sir.

B C Mazumdar
1080/2762, Jagamohan Nagar
Bhubaneswar-751 030
Phone[protected]

My number is [protected] . I am a BSNL postpaid customer. I have charged Rs 30/- per month from 4 months from 55678 , i got message from[protected] from every month that "Thanks for using subscriotion service, You have charged Rs.30 .I am not using this service . Please unsubscribe this service immediatly.

cannot topup my new bsnl number [protected] & not responding the officers of cosumer no i.e.[protected]

all the numbers of new series are not working properly.

I am a bsnl broad band customer,when i try to check my usage
it shows the following message.
"Sorry. Operation timed out. For safety, please log in again."
pl help me my landline num is[protected]

respected sir
I am trying to take new connection from bsnl kalyan from last 2 yr
bsnl employee that all connection board are full in my bulding and it has 70 connection but we have 400 aptment in our society.
-i stay in nallasopara west region in aster apartment it is the famous bulding in the locality
-bsnl officer says that they are going to new cable from last 2 yr and there is progress till yet
-please help me in getting new phone and broadband connection.

AT PRESENT I AM IN BANGALORE PAID LANDLINE BILL DATE 8/2/2010 ON LINE MY MOBILE NO. [protected] AND E MAIL ID [protected]@GMAIL.COM ON 9/3/2010 .BUT STILL IT IS SHOWING DUE . THE RECEIPT WHICH I HAVE RECEIVED IS ATTACHED BELOW. HOW MUCH TIME IT WILL TAKE TO REGULARISED


BHARAT SANCHAR NIGAM LIMITED
RANCHI.
MONEY RECEIPT
RECEIVED WITH THANKS FROM MITHILESH KUMAR SINHA CONSUMER NO.1713090 RS. 882 (RUPEES EIGHT HUNDREDS EIGHTY TWO ONLY) BEING THE PAYMENT OF FOLLOWING BILL NOS.:

BILL NO BILL DATE AMOUNT
36802712 08/02/2010 882.00
TOTAL 882.00
RUPEES EIGHT HUNDREDS EIGHTY TWO ONLY
TRANSACTION ID [protected]
PAYMENT ID [protected]
TRANSACTION DATE 09/03/2010 21:23:28
CONSUMER NO. 1713090
REFERENCE CODE [protected]

THIS IS COMPUTER GENERATED RECEIPT. DOES NOT REQUIRE SIGNATURE

Sir,
My landline phone no[protected] is not working for since long. A complaint was logged on[protected] and[protected] at Rajinder Nagar sahibabad exchange. The complaint was attended on[protected] and the phone was worked for that day only. Then very next day phone is still almost dead like as past for 4 months.

Sir, I request you to kindly look into the matter to solve out the problem earlier.

Thanking you!
Shobha Rose Tiru
A-99, Shatabdi Apartment,
Shalimar Garden Extn.-2, Sahibabad.

My landline telephone has not been working for 15 days, to date. Several calls have been made to the complaint line of BSNL. The registered docket number is 11886 in coimbatore circle
Perianaiken palayam exchge.

Dear sir/madam

My name is usha shrivasava, I am holding a bsnl landline in Bhopal, in the month of sep 2009 I was in ahmedabad,
I had to deposit my bill payment in ahmedabad as I was not in Bhopal city and nobody else in my family could do this, my mother is 67 years old.
My problem is still persist as no body has TRANSFERRED my payment of rs 1928/-rs from GUJRAT to M.P. BHOPAL BSNL .
I was assured from naranpura branch that payment will be transferred through ATC PROCEDURE, now I have been shifted to Bhopal and waiting
For my payment to get transferred , pls let me know whom should I contact as I am getting the calls from bsnl office Bhopal to deposit the amount.

all i want is NARANPURA BRANCH ahmedabad branch should give me my money back or transferred it to the bhopal bsnl exchange so amount can be adjusted.

my number is
[protected] or [protected]

m bsnl prepaid customer,my number is [protected] ,I Had activated gprs service on my handset and india times forcefully subscribe wap model services and till now after a lot tries i could not find any way to unsubscribe it ,they are deducted RS.30 PER MONTH,i m getting frustated now,please unsubscribe me from india times wap services.thanx

Sir,
I have not subscribed for bsnl CRBT or bsnl content renewal. I have received this morning (21st march 2010) the messages from bsnl office and money is being cut on that reason, 10 days ten rupees. Bsnl normally does not do this. I want to deactivate these service from my phone numbers immedeiatly. My phone numbers are [protected] and [protected]. Kindly do the needful as early as possible. Thanking you in advance
yours sincerely

i am s.selvaraj lic agent in chennai. after long thought myself n my friend Mr.A.Kannikumar have disconnected tata data card n reliance netconnect due to higher tarrif. we purchased BSNL EVDO USB. When we approached the customer relation officer at guindy, he said this will have 3.1 mbps speed n the lowest tarrif in india. But fortunately after we bought n checked its having a max speed of 1.4mbps in few areas. In my mogappair area sometime its speed is 2-3kpbs only. i have recommended lot of frens to buy evdo till date.they are all complaining to me.I made a complaint to so many oficers. but no response. pls give me proper feedback. but pls don't buy EVDO.

Dear sir, m my BSNL landline no[protected] is not working for the past one month .i have complained more than 10 times over phone and in person also to the higher authority of SALEM MAIN EXCHANGE there is no proper response nor rectified till now. but BSNL is prompt in sending the bill for for a non working connection and prompt in disconneting the connection if not paid in time although the phone was not working.

Hi,
Every month i am geting my bill,my no. is[protected].But i am unable to get the bill details like how much is my incoming & my outgoing calls.I need every month details of incoming & outgoing calls on my email ID:[protected]@gmail.com.
So i am paying blindly.If you can provide the bill details for all incoming & outgoing call.I will be grateful to you.
I want to pay my bill online but unable to pay that.so assist me how to pay online.I am unable to get any site where i can pay my online bill .All the trasactions or utility paymenrt i am doing online except this BSNL landline payment.

And while talking with phone there is always one sound is coming,so i can't talk with phone.I have given so many complaint in so many times,still there is no response till now.Kindly have a look on it As soon AS possible.
That is why i am not paying my bill for almost two months now.
call me in case of any clarification.
Waiting for your reply on my Email.

Thanks
Balaram Swain
Contact no.[protected]

my sms are not going from ny cell phone .when i call the custumer care centre they are not giving me any kind of answer to my problem .they jst give me complaint number when ever i call them .complaint number are c[protected] this is the third complaint number .my messages are not going to any network my all settings are right .so please give any solution to my problem thank you

i had activated my health tips service last month(exactly date not remembered)
but few days back i plan to deactivate this service and send UNSUBSCRIBE HT to 51819 according to BSNL customer care...till now service is activated and company charged me again...

BSNL is a very very bed company meri nazar mai is ki valu to sali ek paisy ki naih hia mainy ek connection le rakha hia us ki kabhi tu service hi thik nahi hoti hia sikayt karne par sale costomer cairwale bhi conplane bhi naih dekty hia
bahut haram kor company hia bsnl
bhaio aap logo sy gujaris hia ki is ka connection kabhi bhool kar bhi mat lena
sali bahut khrab company hia
sale bolty hia ki connecting india sale ghanta jod rahy hia
salo sy ek kam to hota nahi hia or connecting india
madahchodo
haram ki khane ki tum logo ko aadta jo ho gai hia
salo
tum sab sy acha to rilnce hia
or is ki brodband connection ki to hamesa hi maaa chudi hoti hia sala kabhi thik sy chalta hi nahi hia
mainy kitni sikayt ki sala koi karta hia nahi hia
or costomercair ka no. to sala kabhi mila hi nahi musy aaj tak
]

Dear Sir,
I have lost my Sim card which was having BSNL Excel Prepaid . I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is [protected] Please help me in this concern.
With thanks,
Bhakta Bandhu Sahu

I have [protected]@49 plan of bsnl prepaid.I have sent several messages to activate excel power on my mobile but the service is not activating even after confirmation of recieval of request.
I called up cutomer care to activate the service but they said this facility cant be activated on this plan. But I checked on bsnl website, it clearly states that excel power can be activated on [protected]@49 plan.

I request you to please activate excel power on my mobile(haryana circle).
My number: [protected]

Excel power numbers
1) [protected]
2)[protected]

Dear Sir,

My BSNL Landline number is[protected]Indore), well i am holding the Broadband & Landline service from last 7 years, due to poor billing i am troubled many times, this time in my bill of Jan'09, i was unnecessary charged 4000 rs approx, this was corrected by accounts managers & they committed me that your extra amount will be redeemed in Feb, Mar & Apr bill , but now again no redeemption has been done & the Customer service officers are telling me that this will be redeemed from next month.

Please help me in this & suggest me the better resolution.

Regards

S.D.Sharma