[Resolved] BSNL Broadband — High usage charge for BSNL broadband

seal_sum

from Kolkata, West Bengal

Address:

West Bengal

My name is Sumanta Seal and I live in Chinsurah, Hooghly. I am using BSNL Boradband service for long time and most of the time, my broadband usage does not exceed the limit set for the plan I used. For the last two months (March and April, 2013) I was billed an excessive amount of high usage charge. It is very surprising because I didn't changed the rate at which I used broadband service. While verifying the billed usage details from BSNL customer care portal, I found a large number of inconsistency there. For example, I saw an usage of around 10 hours (from 02:04:23 PM to 12:03:57 AM) on the dated[protected]. This usage is impossible because I was in my office (at Salt Lake, Kolkata) that time and there is no other computer in my home from which a person can access boradband. I access the broadband service from my laptop which I took to my office everyday. So there is no chance o[censored]sing broadband service by me (or anyone in my home) from 9:00 AM to 9:00 PM in weekdays. The same happened in other dates also in the last two months. In the unbilled usage details for this month, I saw the same thing started happening, i.e., a number o[censored]sage is applied on my account that I didn't used.
It seems that there is some problem in BSNL that some other person's usage is getting included in my usage every month (intentionally or unintentionally) and forced me to pay the amount he/she used. This is really disappointing that a Government organization like BSNL can do such cheating to their consumers. I have tried to log complaint in BSNL customer care portal, but was unable to do so due to some problem in the portal. Every time I tried to submit the complaint, I got the following error "Wrong field values or value types detected in field Summary. Please re-enter your field values. If you need additional assistance, please refer to the documentation.(SBL-UIF-00299)
Wrong field values or value types detected in field Description. Please re-enter your field values. If you need additional assistance, please refer to the documentation.(SBL-UIF-00299) ".
Please advice what can I do for this high usage charge BSNL applied on my account.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Lalit Devidas Jadhav

from Satara, Maharashtra

BSNL Broadband — use charges

I have a broadband connectoin science past two years but this is for the first time that I have recived such high amount of bill (Rs.3836).I have used my connection to recive a bill about Rs.350 but the bill I recieved was to high.what should I do?

subhash

from Solapur, Maharashtra

Sir,
I have forgotten my bsnl portal ID & password. Do not know how to recover it. I am not able to check my usage account. Pl. help

hi_rawat

from Vikasnagar, Uttarakhand

BSNL/Broadband — usage charges

Dear SIr,

My Broadband usage charges for the month of May'2011 is just 4 times than usaul...and there is no Usage Charges data available in BSNL Sever........
........WHAT SHOULD I DO ?????

rajaram.vin

from Bengaluru, Karnataka

I was using BB 630C plan which was having night unlimited browsing (2am to 8am). For the month of July 2014 I received a message on 4th July 2014 8:34AM that night unlimited browsing are now chargeable @15Ps/MB or Rs.150/GB with effect from 1st July 2014. But I have used night unlimited(within time 2am to 8am time only) for the days 1, 2, 3, 4 July 2014. Kindly consider my request and refund the amount for the above days usage on the bill of July 2014. I have paid the bill on 23.08.2014 for the month of July 2014, and also given a written request for this complaint to public grievance officer, Thoothukudi on the same date. I was not messaged about these changes and usage exceeding limit message also I have got on 4th July 2014 evening only.

rajaram.vin

from Bengaluru, Karnataka

I was using bsnl broadband BB 630C plan which was having night unlimited browsing (2am to 8am). For the month of July 2014 I received a message on 4th July 2014 8:34AM that night unlimited browsing are now chargeable @15Ps/MB or Rs.150/GB with effect from 1st July 2014. But I have used night unlimited(within time 2am to 8am time only) for the days 1, 2, 3, 4 July 2014. Kindly consider my request and refund the amount for the above days usage on the bill of July 2014. I have paid the bill on 23.08.2014 for the month of July 2014, and also given a written request for this complaint to public grievance officer, Thoothukudi on the same date. I was not messaged about these changes and usage exceeding limit message also I have got on 4th July 2014 evening only

kavuris99

from Khammam, Telangana

Hello Mr. Seal_sum
it looks like somebody else outside o[censored]r home taking advantage o[censored]r wifi vulnerability .. so try switching of[censored]r modem when ever u r not using or when u left home to office.. i[censored] already doing this and u got the above problem.. u better go to the nearest Customer Service Center .. do not forget to take the bill with u..