[Resolved]  BSNL Broadband — poor service

I stay in HSR sector 2, bangalore. I did not require land line phone but i took it just for the broadband. I have been paying the bills for the land line without net for last 2 months.
I have visited the BSNL office so many times and still they are just not ready to provide the connection. The staff has poor communication skills and they don't log the complaint in the system.So obviously they don't proceed on the connection provisioning.
Currently the DSL link for my number is down and the line man just has to connect it ( as per another official at BSNL office) and he just isn't doing it!!

I have bsnl brodband connection.
but when ever i using www.yahoo.com this site it show me site has been banned.

from the day i got the connection my bandwidth usage details is not getting uploaded. i am very keen to know my usage details.

I had taken a broadband unlimited plan in pune on my number 26332730. The service is very poor and the internet keeps connecting and disconnecting on its own. It is very disturbing. Will someone please check as to what is wrong?
Colonel Rajgopalan
1, Vishwamitra Marg
Ghorpadi
Pune

the broadband service is not so good, ., disconnection happens again and again, ., it is a big problem in downloading while chating, ., and downlaoding speed is too slow, ., .

I am a bsnl broadband user since last 2 years and more. Since a very long time i am facing a problem as in the connection of my net hardly works. it keeps on connecting and disconnecting. I have my personal business and its really facing problems with the connection.

I have even tried to complaint number of times but never get a respond.

Hope the consumer complaint forum will look into the matter as soon as possible and help solving the troubles i am facing.

thanks.

dear sir,
i have bsnl broadband connection i am totally fad up with this brand because of many times disconnection & poor downloading speed 20 30 kbps wherever in other city like dehradun downloading speed is 80-100 kbps on same plan why they the company is differentiating.

BSNL/Broadband — Poor Service

This is srinivas resident of begumpet, hyderabad. I have changed my broadband plan of 750+ Unlimited Package from 1 August 2009 and i have complaint {[protected]} dated on 3rd august and still there is no responce.

K.J.SRINIVAS RAO
[protected]
[protected]

hi,

my name is nirmal am using bsnl 750 braodband plan.sevice of bsnl is very very bad.i cant connect to the net for 1 month after that they cleared it.since then i can connect to net but the connection is not stable.am fed with using bsnl.

sir, i like to inform you that i have bordband connection since one year.My bordband not working poporly, i give complant many times to our sibsagar bsnl office, but they unable to solve the problem.so i request you kindly look into my matter.

Totally agree about the poor service. I live in B. T. Kawade Road and in my society BSNL has the concept of franchisee (I heard it first time here). So, your line is maintained by the franchisee while broadband is under BSNL directly (?). Took a connection in February. I noticed the following issues:

1. Frequent automatic disconnection of the broadband. Very irritating while you are downloading something.
2. Line remains down for around 30-40% of the time. After informing the franchisee, takes around 7 days.
3. If line is down, still you get a full broadband bill to pay since line and broadband are virtually maintained by different companies (?). BSNL ought to have a penalty clause/policy for disruption of service due to their fault.

I took the broadband out of necessity (official work) but it turned out to be useless. Earlier I had a BSNL connection in Kolkata (Calcutta Telephones) and their service was fantastic. I wonder how the same company performs such worse in a city like Pune. I think if they can eliminate the franchisee, they will benefit.

Myself T. Majumdar, resident of city Chandrapur, Maharashtra, have a BSNL Broadband Internet connection on my landline phone number[protected]. In the begining, the internet connection was working properly but with some minor problems. But since the last 2 - 3 months, the service has deteriorated so much that it is impossible to work on the internet.

Every week I have made complaints to the concerned officers and engineers working in the BSNL Chandrapur Exchange office. At first they used to give atleast some hollow promises that the situation will improve in some time etc. But nowadays, they simply say that "we cannot do anything about it. You have to work just the way it is." The higher officers in the IT wing are completely useless as they have little or absolutely no technical expertise to handle a department such as IT, including the General Manager himself.

I just hope someone can take some action, because as the BSNL people say, its a govt. office and no one can do anything about it.

2505265 this is for my broadband ID.still my internet not working in proper.so pls take necessary action ASAP.

Thanks & regards,

Shiva..

Dear Sir,

My. broadband no.[protected]. When I connect the line, the connection is interrupted in every 1 minute and very low speed. If it would not be rectified I will think otherwise. I am sorry to say that I intend to leave the bsnl line and take another internet connection other than bsnl.

Asit B. Choudhury
contact. np. [protected]

I had subscribed to Bsnl Broadband connection a couple of months ago. We are still to get the connection. Being situated at the main part of the city- chennai, the J.E in the mogappair west ext., says it is not feasible for us to get the connection. He also adds up that the "company does not have sufficient cables for the connection". I really wonder how a well organised central govt., company gives excuses to its customers as such.

On November 16, 2009 we got BSNL Broadband service in Dhanbad, Jharkhnand at landline telephone number[protected]. Unfortunately, for 50% of the time till this date (January 10, 2010) there has been no broadband service available to us owing to failure of the landline service or server as reported by the office of Mr. Balmik, BSNL Broadband office, Dhanbad, Telephone No.[protected], 14, 15. It is very disappointedly sad to see the people who are running our communication infrastructure at BSNL are so unresponsibive to customers. The economic development of our country is rooted in IT since 2000 and yet the infrastrure remain neglected. It is about time the Govt. of India be real serious and look into it urgently.

respected sir, i am erode at [protected] address, i using past one month bsnl broad band 500c plan. but net work speed was very low less than 20kps, i try my system high configuration mode, but not used .so please to solve this trouple.
awaiting for yours favourable reply,
thank you.

With due respect I here by state that i am unlimited subscriber of BSNL/Broadband service since last 3 years.Service provided in last 6 month is very poor and irreglar. No proper response received from exchange.Specially on saturday ,sunday and holidays there was no staff from BSNL to attend service.

I request to improve service in area HUSSAINPUR RAIL COACH FACTORY KAPURTHALA (PUNJAB). I request to depute staff to attend service specially on saturday ,sunday on holidays.

ANIL KUMAR/KAPURTHALA
[protected]

BSNL
( BAD SEVICE NIGAM LTD)

Dear Sir,

I would like to bring my pathetic condition by using BSNL Broadband Service. I have Broadband Service on my Landline number [protected] (margherita assam)broadband business plan 3300+. Right from the inception, some 6 months back, it is giving problem every time. The DSL goes off, and the internet is disconnected. I have to wait for some time, and then, the DSL comes back. Due to this problem, my pages goes off, and sometimes, I need to login again. I have made umpteen number of complaints on this problem, and every time they say, they are going to rectify it, but they never. Right from the beginning, I could not enjoy the un-interrupted performance not even for two hours. I have an unlimited package. Even after, I am paying BSNL for poor service they are providing. Due to this cause, I lost my customers . I hope, Forum will take this to the notice of BSNL, which is not at all serious on Customer interests.
Thanking you
pallab ghosh