BSNL Broadband Service — Unreliable connectivity of BSNL Broadband connection

Sir

Since 27th March 2009 I am facing a lot of problem due to unreilable connectivity on my BSNL broadband
connection. I am unable to use this service. A number of times I approached very senior officials of
Dehradun BSNL office directly and also through other sources but till date the problem has not been solved. Twice the engineer visited and checked all relavent things and finaly diagonosed that there is problem in my telephone line connection and suggested that it has to be changed with new pair of line. Mr Uniyal a key person of Dehradun BSNL office also confirmed me that there is problem
in my telephone line for internet usage and it has to be changed, only then the connectivity will be reliable. He assured me that he is forwarding his comments to the conserned SDO of my area for needful action.

Sir more than one and a half month has passed no action has benn taken till date. I am facing same problem, my internet connection gets disconnected after 5 minutes, 10 minutes, 15 minutes etc.
and the link LED glows continuously. Every time I have to switch off MODEM and again switch it ON.

The line man of my area told me that most of the pairs of this line(starting with 62 numbers) are not perfactly OK for broadband services.

yr connection has to be changed to Yamuna colony exchange (strating with 53 numbers) but this decesion has to be taken by higer authority. BSNL is one of the largest service provider. I do not know why the conserned person do not ask the costomer whether their problem has been solved or not.

I need solution immediately.

An early action is requested and if my mail is acknowledgrd I will appreciate.
Thanks and with regards
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Arun Bhagatji