Bharat Sanchar Nigam [BSNL] Complaints & Reviews

We have a broadband connection, which is intermittently goes off, have blinking router etc. We have complained this matter to Complaint Cell 198 of Irinjalakuda Telephone Exchange many occasions in the past one month, still the problem exists. Once a technician came, but he is not able to rectify/troubleshoot the fault. No action action has been taken until now.

We are residing in Irinjalakuda town (Thrissur Dist, Kerala.)

Over the past 2 weeks we are complaining to the following higher authority in BSNL :

1) Mr. Appu T.K AGM(OP)
O/O PGMT Sc/ST DEV Corpn Building,
Palace Road, Thrissur 680 020.

2) Mr. K. Anand Kumar, GM(Op)
O/o CGMT, Doorsanchar Bhavan, Trivandrum-695033

I feel that the above are non-responsive departments of BSNL, what else can you expect from BSNL?

The beauty is that we have already made advance payment of Rs. 5000 to BSNL for a period of 12 months.

Can someone suggest to this thread?

There was a message from bsnl that now there are messaage tarrifs in bsnl lifetime too. they described them as:
Rs[protected]hrs free all messages. validity 1 month
Rs30- 10 paise per message. validity 1 month
I went to a local shop and got the Rs 30 tarriff. Now it worked fine for around 20 days. But now every message is costing me Rs 2. I contacted to your customer care and they gave me a complaint number but i later found through another customer vare executive that the complaint number is invalid.On top of that they are saying that there is no tarrif available on the lifetime plan. Now if that is true, why the tarriff worked for 20 days and if there is no tarriff why are they charging me Rs 2/sms. Earlier it used be Rs 1/sms. I am very much offended by the way customer care executive took the call.

We have been experiencing non-functioning of our telephone lines. No one is accountable for this issue at BSNL office when we launched our complaints. Tired of complaints. Linesman's arrogance and AEs non-supervision and ignoring customers leads to death bed of BSNL in the days to come.89b99

I have BSNL Service for broadband services. I have not had the broadband service working since April of 2009. Unfortunately, my many attempts to get this fixed have been met with very unresponsive and incompetent services from BSNL. As a long-standing customer of BSNL (since 2005), I am obviously quite frustrated.
I registered a complaint about this for the first time on April 24th. Since then I have talked to several people in BSNL, only some of whom I list below:
• Mr. Raghu who filed a complaint # B0151 on 15th May. He was very courteous, but finally pointed me to someone else
• Junior Telecom Officer whose name I don’t know, but his number is 23553165. This person is never at his desk and seldom attends to the phone.
• Mr. Shravan, who filed another complaint #01165. He said the issue will be resolved in two days (and that was a month ago)
• I tried to talk to the sub penal officer[protected], but he/she either doesn’t exist or doesn’t attend to the phone
• And finally, a Mr. Shankar. He is the most responsive in terms of attending to the phone and finding out the issue. But he is probably the most inept in terms of follow-ups. He sent a couple of people home who laid a new line into the house (for which they took Rs 300 from us), blamed the ‘work’ going on in the area – but didn’t resolve the issue. Finally, they blamed the modem for the whole problem.
I am appalled to see the level of ineptitude in BSNL's service while they tout their wonderful broadband services in the media.
In the meantime, they have continued to charge me over INR 1000 per month for zero support and no broadband service. I would like BSNLto refund my money for the prior months. And yes, they could take some action on some of the responsible folks above – that is, if you are still interested in retaining irate customers like me.

TO
THE CGMT
B.S.N.L.KOLKATA


Sub: Delay Connection of Broadband Service


Dear Sir,
I am to inform you that my Broadband node was inactive from 18/07/09. I lodge complain to your B.S.N.L Office, S.M.Pally, Malda as well as your Malda Office.
I contacted Mr P.K.Roy ( S.D.T), Mob No: [protected] and Mr Pathak . But all my effect was in vain. In such case I seek your interference to active my net connection. . Please note that I am a senior citizen and request you to save the customer’s harassment .



Hours faithfully


Debasish Misra
Sarbamangala Pally, Malda
PH.NO:[protected]
Email Id: [protected]@gmail.com

SIR,
MY TELEPHONE NO IS 24056216, I HAVE SUBMITTED MY APPLICATION FOR TRANSFER OF MY PHONE CONNECTION FROM FLAT NO.331, PLOT NO 1&4, SURYA SAROJ APARTMETNTS, HUDA COMPLEX, SAROOR NAGAR, HYDERABAD TO D.NO.11-36, ROAD NO.15, VENKATESWRA COLONY, SAROOR NAGR, HYDERABAD ON 04.07.2009, BASED ON MY APPLICATION MH PHONE WAS DISCONNECTED ON 13.07.2009. BSNL HAS GIVEN A WORK ORDER NO: 1-I4N49 BUT, TILL DATE MY PHONE NOT CONNECTED AT NEW ADDRESS. HENCE, I REQEUST YOU TO TAKE ACTION IN THIS REGARD

Dear Sir,

I registered for BSNL (Phone and Broadband) connection.

Consumer can request BSNL modem (for the cost of one time payment) or consumer may take Modem on Rent.

While registering for the first time. I had requested to Purchase their Type-2 Modem.
But i am getting monthly Rent for modem usage in my monthly bill.

I went 4 times to BSNL office (Raja Rajeshwari Nagar, Bangalore) to make the correction but they are telling this can not be corrected and if i want i need to Purchase it now and Rent Money will not be refunded.

I have Produced my ack form also but nobody in this office is accepting it.

Please find my detail as given in BSNL ACK form-
BSNL Application Number - APP933448
Registration No - RRN/N-OYT-GNL/7904
Dated - 03/10/2008
Consumer Number[protected]

Thanks,
Ajeet

Mobile - [protected]

My BSNL landline is dead since last 6 days and despite giving complaint nobody is looking after it.
This comes under Pune Yerwada telephone exchange for Dhanori region.
My landline number is[protected]
and complaint no. is 001064 dtd[protected]

Regards

Manish

Sir,

I am staying in a rural area village:Nimrani in Dist:Khargone [M.P]

I have been using broadband 250 plan for 6 months, but 3-4 months ago BSNL has launched the same plan for 150.

But, it's two three months passed I am charged Rs250 per/month not Rs150 per/month...
I want that I am staying in rural area. So, charges should be levied according to rural area plan's

Waiting for your response...

putforth the following words for your kind consideration and prompt action. My telephone number is 232692. I am using home flexi 350. for the month of june i was charged 954 Rs. I was told that 1.8gb is free and the the maxmum charge is 750rs. I donot understand how i was charged 954rs. I complained at the bsn office vizianagaram and gave a written complaint alsobut there is no response from your side. I had high regards for BSNl but now i am losing faith in our service. I would like the concerned authorities to look into the matter and solve my problem.

Thanking you in advance.

My name is Mohd.khalid. I am using broadband on my phone no. [protected] .
My broadband is working too slow, the downlodin speed is about 20-30 kbps and i have activated UL 750+. My address is 487/418 Shahgang Allahabad .Please solve my problem urgent.

Thankyou
Mohd.Khalid

my bsnl lifetime sim (cell no-[protected]) purchased as lifetime but validity showing only upto 29 Dec 2009.please look in to this.Thanks

I am a subscriber of BSNL mobile phone since 2003. I started the relationship with BSNL through a prepaid mobile connection ([protected]), after two years, ie; in 2005 I changed my "Prepaid" number to "Post Paid" (same number by depositing 2000/-) and I am using the plan of 525/- plus charges and am almost glad with your service so far. But now I faced a bitter experience from your side and I would like to take up this issue to your notice and I never made a default in payment till date, you can check the same..

I am a Sales Manager working with HDFC Bank and handling Personal Loans for Kottayam, Alleppey, Pathanamthitta and Idukky districts. Around 50% of my customer's are NRI's and I am in need of an ISD facility (don't have ISD facility in my official mobile).

On 22/07/2009 I visited Kottayam BSNL office to add an ISD facility to my existing postpaid mobile connection but they insisted for a address verification from my local telephone exchange (service was satisfactory).
On 23rd I approached Puthuppally Exchange for the same but JTO was not in seat and I backed after waiting almost 30 minits.
Again on 24rd I reached Puthuppally office and met JTO Mr. Jojo but he was not willing to verify the document from main office and he need a confirmation from my father for no objection to issue ISD facility who is the owner of my home land phone. Please note that I already deposited an amount 2000/- in 2005 to change the prepaid to post paid connection because there is no land phone in my name and I am ready to pay any deposit to add ISD facility.

After a discussion for duration of 1 hour he called my residence land line number and taken confirmation (I think so, from back office) and given a confirmation that I am the son of the said land line owner[protected].

I visited your office not for a favor from your side but to add a facility to my existing connection (more than 7 years) and I already paid a separate deposit for my connection and I think there is no relation with my home land line.

Please note; I am using this connection because

1) This is not higher network coverage connection in my town,
2) This not the most economic connection available to me,
3) This is not at all the excellent customer service provider available to me .

But only because of the connection “I am using for the past 7 years and this number playing a major role in official activities”.

I am sure this is the reason why the monopolistic service provider in India now moving to the tail end and please understand by providing this type of customer service you are digging your grave only.

I also knew very well you people never consider this reaction seriously but at least consider this as an advice from a 7 years old true customer.

To,
The Commercial Officer
BSNL
Varanasi

Sub:- Broadband Charges include in more amount in Bill, Ph. No.-2413805
Dear Sir,

Kindly inform you that i am an old consumer of your BSNL landline and broadband service, through the no.[protected]. But in the bill of month June.09, broadband usage charge include in more amount by you, while we do not use your broadband service in large. You can confirm by our previous bills amount of broadband use charges that how much used broadband by us.

Hence you are requested that take this matter seriously and do the needful as soon as possible, because i am unable to deposite this large amount while we didnt used so do the needfull and obelige.
Above complain already received by Varanasi exchange but no any action taken by them.



Thanking you
with regards

Rajkumar Prahladka
A consumer[protected]

I AM DR P V YUDHISTAR RESIDENT OF FLAT NO.302-A, B N RESIDENCY APARTMENTS, D# 8-3-1111/4, KESHAVNAGAR, SRINAGAR COLONY, HYDERABAD-500073 PHONE NUMBER[protected]
I AM A BSNL BROADBAND CUSTOMER AND MY INTERNET CONNECTION IS NT WORKING SINCE 2 MONTHS AND I HAVE TO PAY MY TELEPHONE BILL INSPITE OF POOR SERVICE FROM BSNL BROADBAND TEAM, AND I AM VEXED UP WITH CALLING THE BSNL PEOPLE REGARDING IT.
MY CELL NO [protected], [protected]

My mobile no. is [protected], I'm from Ratlam (MP). Few days back unneccessarily caller tune had been activated in my number although I have not asked for that. Now I am trying to call to the customer care ([protected]), but there is a recorded messege, which I hear "Kshama kijiye Aapko is number par call karne ki anumati nahi hai". Even if I have not asked for that why should I have to disconnect from my side? and after 30 days automatically amount will be deducted from my account. I want to close it as soon as possible.

Above telephone no is not workg since last 20 days, as I have already make complant 3 times but not responding from their side,
You are requested resolve my problem at earliest.

L.m. Joshi
F.N. 94 FF back
Indra prasth colony
Sec. -30-33, Faridabad
Phone res[protected]
Mobile -[protected]

I had submitted complain for the compensation on broadband amount from last three months. The BSNL Ahmadabad division has charged broadband charges in my bill without supplying accurate internet connection on my telephone number[protected].

Even the customer care makes false promises of repairing the connection.

Please find the attached copies of complain along with the BILL. for this month my net connection started. But they have charged fees for usage.

But I want my money back, for what i have not used the internet connection form last 4 month.

For further clarification in this matter u may call me at my cell no [protected]

Regards
Niranjan Nikte
[protected]

Dear Sir,


I have a prepaid BSNL mobile (Excel Anant plan). Few days back I bought a SMS power card (Rs 24/-), Card Serial No: [protected], Last Date of recharge 30/11/2009. I tried to recharge with that card. When I dialed 123, gave the 16 digit activation code, pressed #, it repeated the activation code. Then I confirmed by pressing # but then again it started saying " please enter your card activation number followed by #". I again entered the code. The same procedure repeated again. Then I tried with another SMS power card. The same thing happened.

Can please help me out?

Thanking you,
Your's Sicerely
Somnath Das
M: [protected]

Dear sir,
I am living in kadavalloor, Trichur dist. In fact this complaint is about BSNL has already installed a mobile tower close to my house. The distance is 6 MTRS from my house. I am living with my family of three children and I am really concerned about the radiation effects from the subject tower.

Therefore would appreciate receiving your feedback.