Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My name is Mohd.khalid. I am using broadband on my phone no. [protected] .
My broadband is working too slow, the downlodin speed is about 20-30 kbps and i have activated UL 750+. My address is 487/418 Shahgang Allahabad .Please solve my problem urgent.

Thankyou
Mohd.Khalid

my bsnl lifetime sim (cell no-[protected]) purchased as lifetime but validity showing only upto 29 Dec 2009.please look in to this.Thanks

I am a subscriber of BSNL mobile phone since 2003. I started the relationship with BSNL through a prepaid mobile connection ([protected]), after two years, ie; in 2005 I changed my "Prepaid" number to "Post Paid" (same number by depositing 2000/-) and I am using the plan of 525/- plus charges and am almost glad with your service so far. But now I faced a bitter experience from your side and I would like to take up this issue to your notice and I never made a default in payment till date, you can check the same..

I am a Sales Manager working with HDFC Bank and handling Personal Loans for Kottayam, Alleppey, Pathanamthitta and Idukky districts. Around 50% of my customer's are NRI's and I am in need of an ISD facility (don't have ISD facility in my official mobile).

On 22/07/2009 I visited Kottayam BSNL office to add an ISD facility to my existing postpaid mobile connection but they insisted for a address verification from my local telephone exchange (service was satisfactory).
On 23rd I approached Puthuppally Exchange for the same but JTO was not in seat and I backed after waiting almost 30 minits.
Again on 24rd I reached Puthuppally office and met JTO Mr. Jojo but he was not willing to verify the document from main office and he need a confirmation from my father for no objection to issue ISD facility who is the owner of my home land phone. Please note that I already deposited an amount 2000/- in 2005 to change the prepaid to post paid connection because there is no land phone in my name and I am ready to pay any deposit to add ISD facility.

After a discussion for duration of 1 hour he called my residence land line number and taken confirmation (I think so, from back office) and given a confirmation that I am the son of the said land line owner[protected].

I visited your office not for a favor from your side but to add a facility to my existing connection (more than 7 years) and I already paid a separate deposit for my connection and I think there is no relation with my home land line.

Please note; I am using this connection because

1) This is not higher network coverage connection in my town,
2) This not the most economic connection available to me,
3) This is not at all the excellent customer service provider available to me .

But only because of the connection “I am using for the past 7 years and this number playing a major role in official activities”.

I am sure this is the reason why the monopolistic service provider in India now moving to the tail end and please understand by providing this type of customer service you are digging your grave only.

I also knew very well you people never consider this reaction seriously but at least consider this as an advice from a 7 years old true customer.

To,
The Commercial Officer
BSNL
Varanasi

Sub:- Broadband Charges include in more amount in Bill, Ph. No.-2413805
Dear Sir,

Kindly inform you that i am an old consumer of your BSNL landline and broadband service, through the no.[protected]. But in the bill of month June.09, broadband usage charge include in more amount by you, while we do not use your broadband service in large. You can confirm by our previous bills amount of broadband use charges that how much used broadband by us.

Hence you are requested that take this matter seriously and do the needful as soon as possible, because i am unable to deposite this large amount while we didnt used so do the needfull and obelige.
Above complain already received by Varanasi exchange but no any action taken by them.



Thanking you
with regards

Rajkumar Prahladka
A consumer[protected]

I AM DR P V YUDHISTAR RESIDENT OF FLAT NO.302-A, B N RESIDENCY APARTMENTS, D# 8-3-1111/4, KESHAVNAGAR, SRINAGAR COLONY, HYDERABAD-500073 PHONE NUMBER[protected]
I AM A BSNL BROADBAND CUSTOMER AND MY INTERNET CONNECTION IS NT WORKING SINCE 2 MONTHS AND I HAVE TO PAY MY TELEPHONE BILL INSPITE OF POOR SERVICE FROM BSNL BROADBAND TEAM, AND I AM VEXED UP WITH CALLING THE BSNL PEOPLE REGARDING IT.
MY CELL NO [protected], [protected]

My mobile no. is [protected], I'm from Ratlam (MP). Few days back unneccessarily caller tune had been activated in my number although I have not asked for that. Now I am trying to call to the customer care ([protected]), but there is a recorded messege, which I hear "Kshama kijiye Aapko is number par call karne ki anumati nahi hai". Even if I have not asked for that why should I have to disconnect from my side? and after 30 days automatically amount will be deducted from my account. I want to close it as soon as possible.

Above telephone no is not workg since last 20 days, as I have already make complant 3 times but not responding from their side,
You are requested resolve my problem at earliest.

L.m. Joshi
F.N. 94 FF back
Indra prasth colony
Sec. -30-33, Faridabad
Phone res[protected]
Mobile -[protected]

I had submitted complain for the compensation on broadband amount from last three months. The BSNL Ahmadabad division has charged broadband charges in my bill without supplying accurate internet connection on my telephone number[protected].

Even the customer care makes false promises of repairing the connection.

Please find the attached copies of complain along with the BILL. for this month my net connection started. But they have charged fees for usage.

But I want my money back, for what i have not used the internet connection form last 4 month.

For further clarification in this matter u may call me at my cell no [protected]

Regards
Niranjan Nikte
[protected]

Dear Sir,


I have a prepaid BSNL mobile (Excel Anant plan). Few days back I bought a SMS power card (Rs 24/-), Card Serial No: [protected], Last Date of recharge 30/11/2009. I tried to recharge with that card. When I dialed 123, gave the 16 digit activation code, pressed #, it repeated the activation code. Then I confirmed by pressing # but then again it started saying " please enter your card activation number followed by #". I again entered the code. The same procedure repeated again. Then I tried with another SMS power card. The same thing happened.

Can please help me out?

Thanking you,
Your's Sicerely
Somnath Das
M: [protected]

Dear sir,
I am living in kadavalloor, Trichur dist. In fact this complaint is about BSNL has already installed a mobile tower close to my house. The distance is 6 MTRS from my house. I am living with my family of three children and I am really concerned about the radiation effects from the subject tower.

Therefore would appreciate receiving your feedback.

i have broadband connection got few days before only, i had my own modem bt nw its not working so i told my customer care exchange to please come and install wifi modem at my home but they dont listen and tells me to call from one number to another..and they dont pick call as well . i got internet when it was workin givin me only 10kbps speed where i applied for 250 mbps... please send someone to figure it out as am a MBA student and lot of loss is happening to me coz of non working of internet.my ph no is [protected]

BSNL is our national telecom company. Their tariffs are purposefully made cheaper compared to all other telecom companies because the whole idea behind such a govt company is to make communications accessible to aam admi (common man). So the central govt gives them lots of tax payers money from time to time to "serve the public" (sic).

If you have a working BSNL phone, you are probably happy. Although you would have struggled to get hold of the connection in the first place, you forget it and move on and happily use your phone/broadband. You consider getting a BSNL connection itself as a BIG achievent, a feather on your cap, and be proud at it and live happily.

However, let me assure you that this happiness is gonna be very short lived. Phones and broadband connections develop disruptions. Thats inevitable. You might shift residence, you might want to change schemes. This is when the real struggle starts and sometimes never ends. BSNL will make sure that they do "serve" you well enough on such occasions.

Let me recount my recent experience.

I had a BSNL phone with DataOne connection. I shifted my residence recently. I shifted to another house in the same layout just 100 meters away. One week before shifting, I gave application to "shift phone" at BSNL office in Koramangala BDA complex.

A week gone. I call BSNL Mangammanpalya office which looks after my area. After about 10 to 15 attempts they pick up phone. They say no application is received yet. "Ask accounts". They gave one number: [protected]. Lady answers - says "ok, we will forward your application today." I feel very thankful of this favor by this generous lady to a humble customer.

2 days later I call BSNL Mangammanpalya office. After about 10 to 15 attempts they pick up phone. They say application has been received. "Call lineman". They gave lineman's number.[protected]. I call lineman. No answer. Finally after several attempts, lineman answers. Says your new house has no DP (Distribution Point). I say my next house has lots of DPs, can you connect from there?. Lineman says come and meet engineer.

I go and meet engineer the next day. Lineman hasn't come to office yet. It is 11:00AM. Engineer takes my mobile number, says lineman will call me.

Lineman never calls. I call lineman. If at all he picks up, he repeats "come and meet engineer". "What the heck", I think. I tell him I will pay bribe. He isn't impressed.

I go again. This time both engineer and lineman are present. In front of me, engineer instructs lineman to give me connection. I tell lineman politely, "sir", I have car can you come with me? Lineman says I also have vehicle I will come when I am free. I retreat politely.

A month gone. Lineman never answers my call. BSNL Mangammanpalya office repeats "call lineman". Deadlock!!!

I call BSNL grievance numbers given in their website:
[protected]no answer- never)
[protected]answers once in 10 attempts) - says we will look into the matter.

I have "full faith" that they indeed will "look into the matter", ha ha.

From ad posters, Deepika Padukone and Preity Zinta smiles at me and say "It works for me". I reply - "for me it doesn't work and it won't".

Recent news says BSNL made 1500 Crore loss. I am not at all surprised.
http://www.domain-b.com/companies/companies_b/Bharat_Sanchaar_Nigam/20090713_cag...⇄

Remove CALLER TUNE
sir, i m B. NAGESHWAR RAO, (+91 [protected], bsnl cellone prepaid) please get my caller tune removed as i m unable to contact your customer care officer (56700) & i m not getting my caller tune removed despite several efforts.

thanks

NAGESHWAR RAO
JOINT DIRECTOR, CPRI
BANGALORE

pl. Send me call detail of [protected] for last 3 months up to 25.07.09...

Pl.Send me last 3 months Call Details

Problem started some 6-8 months back, in the day time from Mon-Friday and some times Saturdays, the DNS name resolution becomes almost impossible. I have to refresh 50 times to get a name-to-IP address resolution in the day times and then I will get a page displayed. Never had issues at all in the night times. When I tried to place a complaint, BSNL cust care does not want to agree that there is a problem. They say that there could be some problem with my antivirus, (hell) I am an Engineer and manage several servers everyday.

I am saying that in the day time, the BSNL DNS servers are not able to take the load and not responding to the client queries. I dont know if I am the only one who is facing the issue but this has become very tedious and frustrating to the peak. Why cant BSNL put some more DNS servers to take the load. May be some one could get me the ip addresses of other DNS servers which might help.

I have BSNL broadband connection Home500C from 28th june 2009.My broadband was not worked in time period of 3rd july 2009 to 20 july 2009(18 days).I have mad complaint on 3rd july 2009 my complain no is 6366458 and my complaint solved on 20th july.So I want rebate on broadband bill for this reason but in BSNL office they simply reject my request for this.Please help me in this matter.

Respected sir
I am customer of BSNL Mobile. My complaint is that the BSNL serve me caller tune on my mobile without my permission and later 4 or 5 days company diduct 25 Rs. in my account.
After all this i sent message UNSUBSCRIBE to 56700 on 17 july 2009 for remove this tunes But company not remove this tunes so far.
please take suitable action on this complaint.

AJAY VERMA
MOB.- [protected]

I had a problem in BSNL brodband connection. it was not working more than one month. when i call customer care they are giving problem id. i have lot of problem id but no more use.i was dialled at 1500 BSNL customer care.

Could you please guide me where to log the compliant will be getting the resolution.

Thanks in advance

Hello Sir,
I am unable to register my BILL PAYMENT for Online using ICICI Bill Pay Facility reason being the Account No field, which is expecting atleast 10 digits and starting with 210 but my current Landline
Account No is :[protected]
Tel.No[protected]
(Earlier I had registered successfully when my Old House Tel no. having Fixed landline, but my new house has got wireless landline)
Also please let me know the Kalyan Kala Talav Office Exchange Code for the same

Thanks
Nilesh