Bharat Sanchar Nigam [BSNL] Complaints & Reviews

we are a three star reputed hotel in baner, Pune since 11 years working in the hotel industry. we are using 4-6 bsnl landline connections as well as the broadband connection. The complete ordering, billing and closing system is dependent on the internet for which all the computers are connected through LAN and our day to day work is dependable on the broadband connectivity.

I am facing toooo many problems regrding the broadband connectivity since last 6 months. On an average thrice a month I have to register a complaint for broadband as well as the landline. The only no. for complaint is 198 on which we can register a complaint but no one is there to receive the call ever. When we pursue with the given complaint no. the only automated reply we get to hear is that- " technical work is in progress" If we try to contact directly to the exchange no one ever receives the phone. ( phn no 25893333 and many more given by the exchange) And if at all it is received accidently no responsible answer is given for the querry. We are just forwarded and given the other numbers of the exchange.

This whole working system is pathetic. No effecient automated service and assistance can be given by BSNL and it is really hopeless.

Therefore with regret I will change all my connections to the private service providers since it is affecting my business. I want to convey this messege to the regional manager of bsnl pune.
poorva petkar
For Hotel Rajwada ,Pune
Contact nos. 24433555/ [protected].

we have apply for broadband & land line connection.we are submitted our whole demand amount 1250/-date is[protected] name -shuaib alam BET[protected] demand draft no [protected] land line no is [protected].sixth day our waiting time but my broadband connection is not active from the date of complant.we have bad experience for bsnl bb department.any information for contact mobile- [protected] email- [protected]@yahoo.in

Dear Sir,

I am using BSNL mobile phone for last 7-8 years.

I am getting Flash Massage on my mobile Screen, If press OK by mistake then My balance may be deducted. So made call to BSNL customer care to stop such a flash massage, then they told me that your all massage will be stopped. But sir I want to stop only Flash Massage.

Please help to stop my Flash Massage. I don't want to stop my all scheme massage received from BSNL.

From:-
Paresh Surti
Mob.No. [protected]

Dear sir, we are facing a serious problem regarding our broadband connection but after 3 month till date we are not satisfied with service. We are some time register complain about no connectivity and paid my all bills but not use broadband connection properly. We only use few days from last 5 month and register more then 3 times my complaint. Bsnl had said me that maybe passable your modem is faulty. Bsnl have checked my modem and said your modem is ok. And tolled me please register your complaint. I have registered my complaint against broad band modem link failure. But my problem is still as it is same before.

respect sir/madam,
i m useing bsnl sim whose number is [protected] . two week ago i had to visit haridwar and befor that i had subscribed the sms pack of rupes 31 and while i was on romng my sms pack which was subscribed on my number doesnot work and when ever i use send my sms to my friends it diduct the balance from my main account nd for i had also lodged an complain to network suscriber ... they said to me that my problem will be solved soon bt till i was in haridwar my problem was not solved .....and when i enterd my home state the sms stared working but according to my complain my balance which was deducted while i was in haridwar was not refunided to me and when i complain for the custmercare persons said that my sms a/c bal was deducted while i was in romeing .which was not that huge amount of balance is been deducted ..please help me sir/madam .the number from which my balance is deducted is [protected].. my name is ashish sinha my contact is : [protected] email: [protected]@gmail.com

I wanted to do a data recharge for my 3G mobile([protected]). Just checked to confirm about recharge amount so Google it & went to Official BSNL page. As per info. displayed on the page (151 recharge for 1GB data - 7 days validity) [Source:http://www.bsnl.co.in:9080/opencms/bsnl/BSNL/services/mobile/3g_prepaid_...⇄ ] I did online recharge with an amount of 151 Rs.

Even I got confirmation message also:
u/r BSNL a/c is credited with Rs. 151 as Recharge from [protected] on 05/10/2012at 03:17:22 AM hours. Ref No. [protected].

Actually I didn't get any data balance after that recharge. So, I called customer care, one stupid fellow attended my call and told me that(recharge voucher) was for BSNL-BSNL free offer & is not data recharge. He told that you need to verify before doing recharge.
Didn't I check?
What is my mistake?
Do I need to visit BSNL office each and every time to do recharge?

I had asked to take complaint regarding this but he declined to take complaint and then he disconnected my call abruptly without my consent. He doesn't seem to be having manners at all.

Called twice but no resolution. I don't know what is the difficulty of them to take a complaint with this regard!!!

Bad Bad service...

Dear sir/Madam
I have requested to since more than twenty five days about my existing land line connection[protected] shift from my old house to new house.
Only 10 mtr distance from old house to new house.we were contacted to the telephone exchange at more time.But till now they didn't response anything.So kindly do something as early as possible.
thanks& Regards,
Viswanathan Pillai.C
Mavelikkara.
[protected]

Dear Sir,

Request you to send us the hard copies of the landline bill of our company,Please find below the details of the same

Landline No :[protected]

Address :

Tranter India Pvt. Ltd.
Gat No.127/128,Dingrajwadi, Tal.Shirur.
Pune-412208 India.
Lalit.[protected]@in.tranter.com
Phone: +[protected]

We have received the letter for Outstanding...

DEAR SIR ,
I WAS RECHARGED MY MOBILE NO [protected] ON 29/09/2012 RECHARGE FROM 349217 REF NO[protected] IN A OUTLET FOR 300 AS TOPUP BUT UNFORGETTALY IT IS RECHARGED AS FREE LOCAL CALLS IN RECHARGE OPTION BUT THAT DAY I WAS TRYING TO CONNECT TO THE BSNL CUSTOMER CARE FOR SO MANY TIMES BUT IT IS NOT CONNECTED DUE TO NETWORK BUSY . NEXT DAY IT WAS SUN DAY SO I CONNECT NEXT DAY TO THE CUSTOMER CARE TO CONVERT MY RECHARGE AMOUNT IN TO TOP UP BUT THE CUSTOMER CARE EXUCATIVE DID NOT LISTEN ME AND DISCONNECT MY CALL , PLEASE DO AS FAVOUR OF MINE . SO THAT I AM HIGHLY GREATFUL TO YOU

Dear Sir,
my name is vijay kumar patel and i complained about BSNL telecoms service to unauthorized deduction of money in term of service pack.
i am suffering from many times in last five days. they are start these service without my permission and deduct the money. i am complain four time but they did not work. they give me a docket no. I29UE302832, I29UE302850, I29UE306485, J03UE305181.but after that they also deduct the money.

Complaint No [protected] dtd.24.09.2012.
My BSNL telephone no.[protected] is out of order since 21.09.2012.After filing compaint to the concerned dept. no adequate action has been taken so far and rather after repeated telephonic conversions with the responsive authority officers from my side it seems that the authority is just bounding me to surrender this telephone no.
Sir,during the preparation of the Bill the rental charge of the period from 21.09.12 to 30.09.12 should be exempted.

My Cellphone no. [protected] with BSNL CellOne service. Just now today (03/10/12---12.45pm for Rs.30) I got an unauthorized reduction from my prepaid amount Rs.30 towards the subscription for Videobar. Immediately I unsubscribed (02-45pm today 03/10/12). Three months before the same had happened. That time also I immediately unsubscribed and made a complaint to BSNL with an appeal as well to get the refund of Rs.30. I did not get any reply and also no refund/topping up was made. But it was unsubscribed. Again today the same technique. This seems to be a deliberate trick on/cheating the customers. So far I lost Rs.60. Please get me the refund.
With Regards
M Thirugnanasambandam

Dear Sir,

On 03.10.2012 i made online BSNL Landline Bill Payment for Rs.414 through my AXIS Credit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please conatct us at [protected]@billdesk.com for any queries".i came to know that Rs 414 was debited from account and same was reflected in my transaction list today. Here with this complaint i had attached error screen shot.Seeking your esteemed help and advice in this regards.

Thanks & Regards
MD NASIM ALI
[protected]
[protected]@rediffmail.com

Dear Sir,

I have registered myself with BSNL regarding sending monthly bill on my E-mail ID.It has taken 4 months and BSNL has failed to forward the Pass word after a lapse of 4 months.BSNL,for want of this I could not get the bills on my ID. More over they are not sending the bills by post.It is not possible for me to maintain the Bills.Some times it becomes trouble some in producing the bill when required.
Kindly look into the matter and instruct BSNL to send the bills regularly and manage to send the PASS WORD on my E-mail ID , so that I may be able to down load the bills.I hope that you will co-oprate in resolving my matter.

Shakeel Ahmed
[protected]

Dear Sir,

I am Arun Kumar, my Mob. No.- [protected], I am facing problem from your customer care side July to till now. Problem is that, from my Mob. balance is deducted (Rs. 3) in ever three-four days. When 1st time (on 26/07/12) my balance deducted then I called to customer care (1503 & 155223 ),I humble request to customer care please dis-activate whatever value added services activate on my Mob. and I also told him that, I am not want any type of service on my Mob. no. so please don't activate anythings in future without my permission, He simply told I registered your complain ( complain No.- G26TN319379) within 48 hr. this service will deactivate, I told OK no problem but after three days (on 30/07/12) again my balance deducted, I again call and simply ask why this happen again and again, what you did, he simply reply i registered your complain (complain no.-G30TN332316) within 48 hr. service will deactivate. After that I called several time to customer care they always said that your complain registered, service will deactivate within 48 hr. any money also refunded in 48 hr.s.

Detail of complain no.s & date on which money deducted-

26/07/12 - G26TN319379 Rs. 3 Message came from this no.[protected]

30/07/12 - G30TN332316 Rs. 3 Message came from this no.[protected]

04/08/12 - H04TN344911 Rs. 3 Message came from this no.[protected]

12/08/12 - H12TN369428 Rs. 3 Message came from this no.[protected]

16/08/12 Message came from this no.[protected]

20/08/12 Message came from this no.[protected]

14/09/12 Message came from this no.[protected]

18/09/12 - I18TN 389172 Rs. 3 Message came from this no.[protected]

02/10/12 - J02TN341070 Rs. 15 Message came from this no.[protected]

I have a BSNL3G Sim. from last 2 weeks 3G is not working. The 3G symbol sometimes appears & suddenly disappears. i have told this problem to at least 15 customer care executives, but no result. Nobody knows what is the problem. Everybody have their own suggestions and most of them are Similar to each other, some executives are so dumb that they disconnect the line when told about the problem. I don't know why BSNL had recruited such employees. If Any responsible person from BSNL is reading this he will know about my problem if he check the calls which are recorded for their internal audits.Its the 3rd week now, I am still facing the problem & have decided to change my BSNL Sim. Thank you for your great service.

MY TELEPHONE NO IS [protected] LOCATED IN KODIGEHALLI AND is dead almost 90 days now. I registered complaints over phone which hardly yielded much result. i HAVE ALSO GIVEN COMPAINT IN WRITING ALSO. The normal reply was "cable fault". I have been registering complaints almost everyday and my has been begging everybody in the department including at Sahakarnagar and and RT Nagar. No body is cared about the complaints here.The service is in such poor state that I just want to change to other pvt service provider. I am Using land line for accessing Internet. Now they are not lifting the phones at all.

kindly unsubscribe the services, sms on my bsnl mobile no.[protected] and stop deductions of Rs. 10/-

Our landline connection temporarily taken out of service
To the Accounts Officer,

Please note that we have paid payment against your bills for our Telephone No.[protected]. Since our landline has been temporarily taken out of service from your end. Please re-check and give back us the service as much as earlier.

Thanking you and revert back.

Shah Shashikant Chimanlal....

i am a lic chief advisor, i paid a land line shifting application( for a distance of near by 100 meters)in bsnl office, after two months i see for higher authority for taking action, but i insulted in public by a fish merchant, later i under stand he is a part time line man instead of employees, now i am waiting past 4 months,for his favour. this is b s n l service.authorites keep silence. my telephone number[protected].